Holiday Inn Virginia Beach - Norfolk by IHG

A great experience! There was a 24 hour store on the premises, a bar and restaurant too. The room was clean and the beds were comfy! The pool was wonderful, big and changed colors at night. The location was near stores and highways. All for a great price. Staff was very friendly and helpful!

Very quiet and Clean Room. Pool was little dirty.

Decent average hotel. They are doing some updates and maintenance on the hotel. Elevator was out of service and their restaurant was being remodeled. Great location for jumping on and off the freeways.

Pool was closed the first day we were there and apparently it had been closed for months. The website didn’t state that when we made the reservation a couple months ago. The shower wasn’t working and someone had to come fix it. There weren’t enough towels in the room to accommodate the number of guests it was booked for.

Back elevator was not working nor the 3rd floor ice machine. Breakfast was cold.

No charging station or available outlets in the room. Housekeeping would never replace all the towels and washcloths. We had to call the front desk every evening. The bathroom lighting was too dim to use the mirror. There was never enough parking.

The Ice machine don't work on any floor of the entire hotel , the shower was not well clean the tiles are black of mold 😱 and the room smell Bad. My daugther was SO ichie in the bed.

Great accommodations in room, lobby bar, pool area, and breakfast buffet.

Very clean, nice rooms, lots of parking, nice staff

Stay somewhere else !!!! Summer time and they decide not to have the pool opened. It was supposed to be opened Friday at 4pm, then 6pm. Saturday came and went still not opened. Claimed the PH levels were not correct all weekend. They just didn't want to open it because they had LAX teams there and didn't want to deal with the kids. Well then DONT take their money !!!!!

My wife and I found a dirty footprint on our sheet. The electricity on one wall was out. There were nail clippings by the TV. We only stayed two nights of the four night stay. The manager on duty stated she would send me a correct bill, but I still haven't received it.

Overall, our stay was great, except when we checked in, we were put on the first floor, and we are not even locals. I requested an upper-level room, but there's no available one. When we arrived at the room, we sat on the bed and noticed that it wasn't clean; there were boogers in the comforter, food stains in the sheets, and it looked like someone had lain on it. The bathroom was okay, but the water overflow was so slow. Before checkout, someone came to our room, opened the door, knocked, and didn't say anything. I noticed it was time for checkout, so I called the front desk and requested a late checkout, explaining what had happened. The front desk was rude and told us that another guest already occupied the room, and that we needed to hurry up. (What kind of customer service was that?) Voiced my concerns to the manager, who was helpful and understanding.

Horrible. The room was dirty. The phone wasn’t working. We booked for 3 people, and only have 2 towels. Couldn’t call reception because the phone doesn’t have a service. The door lock was broken. The floor was so dirty. Blankets and pillows were damp.

Trash in the room when I walked in. A patch wall that needed painting, the room smelled bad and the shower had a hole on the top. Very disappointed

Was definitely one of the worst hotels I have stayed at. The room was on the second floor. The carpet had multiple burn holes, the room smelled musty. The wall in the bathroom had mold growing underneath the wall paper. Looks like they were trying to cover it up. Didn’t even feel clean enough to use the shower. Found stains on washcloths & bedding. A/C made more noise than blow out cold air. Definitely not worth the price you pay for a night, would never stay here ever again. Disgusting and disappointing.

The Ice machine don't work on any floor of the entire hotel , the shower was not well clean the tiles are black of mold 😱 and the room smell Bad. My daugther was SO ichie in the bed.

This hotel is filthy. Everything, including the windows needed a good wash. The bathroom and shower was never rusty, old and disgusting looking.

This is not your typical Holiday Inn. If you don't care about a nice free breakfast, a clean room, and attention to detail then this is the place for you! Our room appeared clean, but didn't smell clean. Then, after we unpacked, we noticed the bathroom counter was visibly dirty, the shower curtain was filthy, there was no hair dryer, one single bar of soap, no bath mat, and not enough towels for everyone. There is also no safe in the room. That being said, when this was brought up to the front desk the next morning they promptly cleaned the room very thoroughly. Still, I wouldn't choose this place again.

The bathroom in our room was dirty. Visible dirty disgusting. I when downstairs to let them know and they changed me to another room but the other room was even worse. It has a horrible smell and the bathroom look like it haven't been cleaned in years. Clearly we didn't stay in that room.

PLEASE pick a different place for your stay!!!!!!!! This is the dirtiest hotel I have ever stayed in. I’m honestly still stunned by my 4 night stay. First, the customer service person stayed at me blankly upon checking in not even a proper greeting. The room smelled incredibly moldy and had mold all over the ceiling in the bathroom. It smelled like there was a flood that was never properly cleaned at all. There were fruit flies all the place. AND then I saw a bunch of ants underneath the desk table munching on a crumb left behind. I asked to change rooms when they reached out to rate my stay but no one responded to me. Also, the pool was filthy with bugs, debris, and leaves. About a 20min drive from VA beach. Do not recommend!

The room and beds where excellent!

First noticed the trash overflowing in the outside trash can. The lobby was lovely, but very hot and humid. We enjoyed having the bar available and got a couple of drinks and an appetizer before our event. The bar tender was very friendly and fast service. Our room was on the 6th floor and you could feel the dampness as soon as you got off the elevator. The floor in the room felt damp like it had just been cleaned, but I believe it was just the moisture in the room. The bathroom was so humid you almost couldn’t breathe in there. Maybe the lower floor rooms were not as bad.

Close to noisy highway. Newly renovated

Fabulous staff , clean room , toilet didn’t flush well , ac unit very noisy. Great location , close to shopping and beach.

If you’re looking for an average hotel near the airport, this one’s for you. Super standard hotel with a restaurant attached and a bar. Beds were nice, the room overall was average. Can’t say the same for other rooms but ours saw better days. Area around the windows showed signs of leaks, the pull out bed was terrible and didn’t have sheets or a blanket, the shower area wasn’t cleaned very well, and we saw not one, but two roaches in our room. Again, average at best

I didnt particularly care for the room to be facing the lobby as it was quite loud early in the morning. But the bed was comfy and room was nice.

There’s a lot of parking space,check in was easy and quick the rooms are bigger than other hotels.

This hotel was not great- our deadbolt was broken, the blackout curtain was missing, the remaining curtain was torn, the outlet behind the bed was crushed and seemed like a fire hazard, big stain on the floor. The staff was very kind and polite but the actual facility left much to be desired.

The AC so bad .

The beds are unbelievably comfortable.

Good service all around.

Excellent staff and customer services

Overall, our stay was great, except when we checked in, we were put on the first floor, and we are not even locals. I requested an upper-level room, but there's no available one. When we arrived at the room, we sat on the bed and noticed that it wasn't clean; there were boogers in the comforter, food stains in the sheets, and it looked like someone had lain on it. The bathroom was okay, but the water overflow was so slow. Before checkout, someone came to our room, opened the door, knocked, and didn't say anything. I noticed it was time for checkout, so I called the front desk and requested a late checkout, explaining what had happened. The front desk was rude and told us that another guest already occupied the room, and that we needed to hurry up. (What kind of customer service was that?) Voiced my concerns to the manager, who was helpful and understanding.

Friendly and helpful staff. Good location

The staff were great and accommodating.

AWFUL SERVICE! Never again! I am an Active Duty PCSing to Norfolk. My family and I drove EIGHT HOURS. We left home at a specific time thinking the check in was 3 PM just like any other hotel. Halfway through the travel, my wife noticed that they don’t check in until 4 PM. So we called them and asked if we could check in an hour early? The lady asked how far away I was. I said currently 4 hours away and we should be there around 2:45 and 3 PM. She said okay to call back again when I’m 30 minutes away and she will leave a note on my reservation so when I called back, they’ll know. At 30 min away, I called back and a guy answered this time. He said there’s no note on my reservation and he needs to check if the room was ready. He put me on hold for the entire 30 minutes till I got there myself. I went to the front desk, a lady with a manager name tag said “an early check in is ONLY FOR MEMBERS”. When I explained that I called ahead and we just drove 8 hours, she said “the room is not ready anyway”. I went back to my car, we were all tired, especially my 9 months pregnant wife who just wanted to take a shower and lay down. We took a nap in the car and went back to check in at 4. I tried to cancel the reservation while in the car, but it was a non refundable one. The check out is 11 am. So from 11 am to 3 pm, the room was not ready, and magically it was ready from 3 pm to 4 pm. On top of that, our stay was not pleasant at all. NEVER AGAIN!

Property is very clean, and the rooms are well appointed. It is conveniently close to VA beach Boulevard and Top Golf. No complaints about the property. I would have give a 5 star review, but the check-in staff member irritated me, by not being in attendance for 5 minutes and then telling me I had to wait 10 minutes for rooms to be available. Rules are rules I suppose, but that just meant a long queue of folks trying to check in directly at 4pm, with only one staff member available.

Attempted break-in at 2am by Hotel Staff. From the start during check-in late at night, something was not right as the front-desk did not ask for ID to authenticate. About 2 in the morning, we hear someone trying to push the door loudly as if someone had a valid key card, but was not able given the metal lock was engaged. By the time I turned on the lights, the person had left and called the front-desk from the room phone (busy line). After several attempts, I got a hold of front-desk. The front-desk apologized and mentioned there was a “mix-up” as they were not sure who was in my room and told me the key cards were deactivated. With the kids in panic after this experience, back to sleep. The next morning, I dropped by the front desk . As it turns out, another member of the staff explained me that they had a “system malfunction” and that they were not sure who was in my room and they needed to check late at night. The front-desk apologized for the inconvenience. This is the worst hotel experienced. To Holiday Inn Management: (1) If indeed your reservation system malfunctions, your property should not operate until fixed. (2) Before sending staff to enter a reserved room in the middle of night to “verify,” your staff should call the room phone. The front-desk mentioned they had knocked when I spoke during the next morning – which I disagree as we did not hear anything until the door was forced. if your property cannot guarantee customer safety, your business should

No one was at the front desk when I arrived for check in, had to wait about 15 minutes before someone came. There was kids in the lobby area thought visit playing, throwing things from the 2nd or 3rd floor down to lobby area at each other. Running through the hallways.

Very friendly and professional check in - !

Close to the airport, quiet, and good food at the on-site restaurant/bar!

Close to noisy highway. Newly renovated

In convenient area

Friendly and helpful staff. Good location

Nice hotel, well kept, convenient location

The room was very clean and quiet. The staff was absolutely amazing and kind. We will definitely be coming back!! The beach was about a 15-20 minute drive from this location so it wasn’t a bad commute at all. We enjoyed our stay!

Pros: - The staff members were friendly at check-in and check-out. - Overall the hotel was quite. - Comfortable beds and pillows Cons: - The pictures online are very deceitful. In person, the hotel is run down. There were several eye sores throughout the hotel once you pass through the lobby. The furniture in my room (dresser, nightstand, table) were extremely scratched up, chipped, and dusty. There were stains on the curtains and wall. Not to mention the sprinkler in the bathroom was rusted and their were stains on the counter of the sink. Also, the lights by the bed did not work. - Some areas of the parking lot are dimly lit so I had to drive around the parking lot waiting for a parking spot in a lighted area to open. Being a mom with a small child checking in a night time I wasn't comfortable.

Easy access to the expressway if you’re traveling to Virginia Beach

Good location. Seemed safe although you have to drive from here to get anywhere. Room fine. Short on places to plug in chargers. No USB ports. Bathroom/shower OK. Hallways and common areas not clean.

Beautiful renovation! Great reception! Loved the location! Perfect!!

A great experience! There was a 24 hour store on the premises, a bar and restaurant too. The room was clean and the beds were comfy! The pool was wonderful, big and changed colors at night. The location was near stores and highways. All for a great price. Staff was very friendly and helpful!

Stay was great and the front desk was staff were great but overwhelmed. We had to change our room twice because our first room was musty due to the AC leaking and the carpet was soaked. The second room was super clean except it smelled like a cigarette. Our third room was perfect except we were near the housekeeping room and were waken up by housekeepings very very very loud staff. The breakfast was good but only had 3 staff members refilling and waiting in tables so it did take a long time to get stuff. I would stay here again since I now know what can happen and I’d simply plan accordingly.

This is the nicest holiday inn I’ve ever been in. The breakfast buffet is delicious, the front desk staff are so so nice… everyone we talked to was so nice and helpful. We got a room with two queen beds, and it was great.

Back elevator was not working nor the 3rd floor ice machine. Breakfast was cold.

Clean, nice bar and restaurant.

Great accommodations in room, lobby bar, pool area, and breakfast buffet.

Beautiful hotel. Would stay again. No continental breakfast though. You would have to order food through restaurant if you wanted breakfast there at your expense.

We started off with no one at the front desk for 10 minutes, dining was not great at all, one restaurant is closed for renovations, carpets are stinky and gross, water in room was cold, we were given 1 towel, room bathroom counter was stained and gross looking, not clean.

Our room was clean and just what we needed for our stay. The service at the restaurant wasn’t good but the staff was friendly. My husband’s apple juice glass had red lipstick on it. The table behind us stayed dirty the entire time we were being serviced. The staff were fussing in the kitchen.

Asked for extra towels and they kept taking them out of our room when the housekeeping people came in. There was a large convention there and people running up and down the hallways until 1 am. Only one bathroom far from the pool and people were changing in there. The breakfast was over priced and cold. Temperatures were not held to proper levels per health standards. On a positive note the one bar that was open had a very nice bartender.