Name: Sleep Inn & Suites Cross Lanes - South Charleston
Address: 15 Goff Crossing Drive, Cross Lanes, West Virginia, United States of America, Cross Lanes, West Virginia, US
Price range: $85–$136 per night
Rating: 9

What guests think

Across recent reviews, Sleep Inn & Suites Cross Lanes - South Charleston is frequently praised for clean rooms, welcoming service, and a quiet, convenient setting just off the interstate, making it a reliable stop for road trips and short stays.

Many highlight a varied hot breakfast, with several mentioning evening extras like soup, cookies, or popcorn on some weeknights. Common drawbacks include compact rooms, occasional maintenance or odor issues, firm or lumpy pillows, intermittent A/C problems, and an indoor pool that is sometimes closed and no longer has a hot tub. Overall, expect a good-value stay with solid essentials.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the indoor pool when available and easy parking; however, the pool is occasionally closed and the property no longer has a hot tub.

Related guest reviews

10

Ronda

Nov 16, 2024

·

Stayed 1 night

Beautiful indoor pool and workout room. Accessible printer and computer in lobby as well as breakfast

6

Mandy

May 27, 2024

·

Stayed 3 nights

Sad the pool was down.

6

Sammy

Mar 30, 2024

·

Stayed 1 night

Needed pool towels and front desk rep stated it wasn’t her problem or issue to get some for guests in the pool area

10

Joy

Aug 19, 2025

·

Stayed 1 night

Friendly staff; clean; awesome hot breakfast; nice pool; we had an enjoyable stay after traveling for 7 days.

10

Lisa

Apr 25, 2024

·

Stayed 2 nights

Really nice place. The free popcorn and cookies in the evenings is awesome, breakfast was good. The only downfall for us was the pool was broken. But other than that was a great stay!

6

Tammy

Jul 20, 2025

·

Stayed 1 night

About 10 minutes after getting in the indoor pool we were told to get out because of weather. Mind you in wasn't even raining. I called 2 other choice hotels in the area to inquire if theirs was closed and they said no. No popcorn or cookies as mentioned on their website. Smoke alarm went off twice after 9pm. Kids running up and down the halls and apparently some kind of birthday party in lobby. Other then that property is clean, and small pool was nice had we gotten to use it.

10

Debralee

Jun 19, 2024

·

Stayed 1 night

Great location and facilities.

10

MARY S

Oct 23, 2025

·

Stayed 1 night

There were healthy options. Breakfast ends too early (9 am). Staff very pleasant and helpful. Plentiful parking. Walking distance from Cracker Barrel!

2

Yaffe

Jul 22, 2025

·

Stayed 1 night

The air conditioning was running all night but did not lower it below 75. Seems like the compressor was out - we had a hard time getting to sleep in the warm air. Seems like no maintenance happens on the air conditioning unit because the filters were extremely filthy with dust. The bathroom vent fan was also full of dust. Won't be staying at this place again. For the price probably could have gotten something closer to days inn, super 8 or even motel 6. There were no water fountains anywhere to fill up water, not even in the tiny fitness room. The pool was nice for little ones, but that's about it. Breakfast was understocked with fruit and yogurt.

10

Chad

Dec 31, 2023

·

Stayed 2 nights

There is no hot tub it was filled in but the pool was nice and the hotel is conveniently located and in a quite safe place! A++++

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is praised across many stays, with rooms and common areas often described as very clean. A few reviews report issues such as odors, pests, or isolated dirty fixtures.

Related guest reviews

6

Deborah

Mar 10, 2025

·

Stayed 1 night

My room was dirty

4

Toni

Jul 8, 2024

·

Stayed 2 nights

We have been staying here for several years now. Multiple times a year. The staff has gone downhill - hard to even get a smile or a "good morning" unless you initiate it. Not friendly. Rooms all have a musty smell - one of cigarretes so bad someone in our group had to change rooms. Breakfast included now has less and limited items. One visit the pool was closed for a Co2 leak ??? But the hotel was still functioning around it. 2 live roaches were spotted in different sections of the hotel. We didnt make a huge deal because we understand the nature of hotels but the front desk couldn\'t care less. Will be staying elsewhere in the area unfortunately.

10

Jim

Sep 13, 2025

·

Stayed 1 night

Clean. Pleasant staff. Only slightly worn carpets. Typical breakfast options. Not unusual having the typical AC annoying cycling, wish someone would invent a fix to this. Constant fan is only a partial fix. Smells: just clean without perfumes.

6

Michelle

Oct 14, 2024

·

Stayed 3 nights

Live German cockroach in room. Shower water pressure very lacking.

10

Carolyn

Jan 1, 2026

·

Stayed 1 night

Very clean.

10

Christy

Apr 9, 2025

·

Stayed 3 nights

The stay was great, rooms were spotless, TV worked with no problem, the staff was very polite and helpful with anything needed. Breakfast was great hot and served on time. Hotel was very quiet and peaceful. The beds were comfortable and clean.

10

Christopher

Oct 28, 2025

·

Stayed 1 night

Very nice room. Very clean.

10

kathy

Jul 15, 2024

·

Stayed 5 nights

We've been traveling for almost three months and normally stay at Holiday Inn hotels but decided to try this Sleep Inn after reading the reviews. It was less expensive and was just fine. I'm a clean freak and have been worried about bed bugs and cockroaches this entire trip! This hotel was very clean. Breakfast is pretty standard across most hotels so I always have either cereal or yogurt. But the typical eggs, scrambled eggs, biscuits and gravy were available. Cracker Barrel is next door in case you want the real thing! The staff were exceptionally nice. The guest dryer was not working so a young man named Michael dried our clothes in their commercial dryer. I worked on my laptop in the lobby for a while and Michael does a great job with all guests. He is upbeat, professional, accommodating and very pleasant to everyone. Out of five days they cleaned our room twice but I just went to the desk and was given clean towels. We have found that to be the norm. I assume hotels are short staffed so to us it's not a big deal and we just get clean towels from the front desk. I would stay here again and recommend it to anyone.

4

Laurel

May 18, 2025

·

Stayed 1 night

Had ants in our room. There was nothing front guest could do for us as we booked with third party. I will be calling about this

4

Shawn

Sep 27, 2025

·

Stayed 1 night

The bed was very firm. The shower floor was disgusting.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but on the smaller side, with some guests noting firm mattresses or lumpy pillows and occasional maintenance or A/C issues; others mention darker decor but decent bathrooms.

Related guest reviews

6

shawn

Feb 28, 2025

·

Stayed 1 night

For the amount you pay the rooms are very small really not worth it.

10

Eric

Jun 23, 2024

·

Stayed 4 nights

Room was clean and well maintained. Air conditioner worked perfectly even though outside it was in the 90s and humid. I’ve stayed in so many hotels where the room smelled musty under those conditions that this one was genuinely a breath of fresh air.

10

Joanne

Dec 1, 2025

·

Stayed 1 night

The room was clean and quiet. The bed was nice and comfortable.

6

Christina

Jul 19, 2025

·

Stayed 1 night

The room was very small, but very clean. When we got there, the room had a very strong chemical smell. We left to go our our family funeral and when we returned the smell was faint, nothing like when we arrived. Throughout the night, the smell came and went. I'm not sure if it had to do with the AC unit or where it was coming from, but it was horrible when it was at it's stongest. Overall, the hotel and the people there were very, very nice and the breakfast was wonderful. Super fresh and lots of choices and it was very clean. The gentleman that was making the food did an amazing job, keeping everything filled and fresh.

8

Robert

Jun 18, 2025

·

Stayed 2 nights

The Hotel staff was great! The room seemed small and shower was outdated and all chipped on the bottom. That’s the only reason I did not givecthem a 5.

8

Reid

Aug 30, 2025

·

Stayed 1 night

This is an older propery that has been upgraded. The rooms are dark, but clean and furnished nicely. The bathroom was especially nice. Breakfast was generous!

6

Abby

Dec 8, 2024

·

Stayed 2 nights

Bathtub was clogged and didn’t drain. Beds were very uncomfortable.

8

Charles

Oct 5, 2025

·

Stayed 3 nights

Bed was uncomfortable. Facility is little out-dated. Stay there two times per year to visit family.

8

BRENDA

Aug 2, 2024

·

Stayed 1 night

Comfortable beds for a great night’s sleep. Mattress were very good.

8

Kaitlyn

Oct 11, 2025

·

Stayed 1 night

front desk staff was friendly, breakfast was pretty good - choices and lots of space to eat. Hotel was very noisy in the morning

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and efficient, and some problems were resolved quickly. A few guests experienced rude interactions or check-in frustrations, including third-party reservation or payment issues.

Related guest reviews

10

Heather

Mar 28, 2024

·

Stayed 1 night

We will definitely stay at this sleep inn again when stopping in West Virginia. My only complaint was the air conditioner in our room did not work properly and I should have said something about it sooner. As soon as I did, they moved us to another room very quickly. Great customer service. Room was very clean. My son liked it so much he asked to stay at the same hotel on our drive back home from vacation and we did! Highly recommend!!!

2

Sarah

Apr 6, 2024

·

Stayed 1 night

I made my reservation through Expedia for this hotel. It wasn’t until after driving 8 hours with two small children and trying to check in was I told that they canceled my reservation. I received ZERO notification. Not to mention the customer service was absolutely pitiful! No manager on site and I was offered no assistance to fix the issue. I was just told over and over to contact Expedia even though the hotel is the one who canceled. Very unprofessional! If I could rate a negative star I would. This place is completely non dependable and if you want good customer service this hotel is not for you.

4

Patrick

Jul 14, 2025

·

Stayed 1 night

Desk clerk was extremely rude to me. Balding fat guy with red hair.

8

Terrell

Aug 11, 2023

·

Stayed 2 nights

Staff was amazing!

8

Carol

Dec 23, 2024

·

Stayed 2 nights

Unfortunately my room was not cleaned on my weekend stay...i made due but not the point. I even saw the girl & asked her which floors she cleaned. Gave her a tip & when i got to my room hadn't been touched. Mentioned to front desk on checkout & didn't say much of anything. Seemed disinterested.

10

Jane

Aug 29, 2025

·

Stayed 1 night

I thoroughly enjoyed my stay at this property. I would highly recommend staying there. The staff was terrific and went above and beyond my expectations. My room was very nice and comfortable. The hotel offered free food the evening I was there, and it was much appreciated. I will definitely plan to stay there when I am in that area.

10

Scott

Sep 23, 2025

·

Stayed 3 nights

This place was great. Breakfast was really good and staff was really friendly and helpful.

8

Kimberly

Oct 5, 2024

·

Stayed 1 night

Hotel didnt have payment info from Expedia so the check in was not very smooth . I had to call and wait on hold until Expedia gave hotel the info they needed.

10

Donna

Jul 10, 2025

·

Stayed 1 night

All expectations met or exceeded. Highly recommend. Thank you.

10

JR

Feb 8, 2025

·

Stayed 1 night

Great front desk service by Michael,and loved the breakfast,very quiet and good parking.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-64 and within walking distance of chain restaurants; many found it quiet and felt safe. A few said it was hard to find or not very walkable beyond nearby dining.

Related guest reviews

10

diane

May 25, 2024

·

Stayed 1 night

The propery is actually quite nice and updated. Clean and nicely appointed. Just very difficult.to find. Lots of dining close by. Nice free breakfast.

10

tricia

Jul 22, 2024

·

Stayed 1 night

Clean, quiet, front desk receptionist friendly and in a fantastic location!

8

Gary

Oct 28, 2024

·

Stayed 1 night

Location was great. Convenient to the turnpike.

10

Gary M

Dec 7, 2023

·

Stayed 1 night

Located within 3 minutes walking distance from 2 restaurants. Safe and quiet area.

10

gee

Mar 16, 2025

·

Stayed 5 nights

Nothing serious, no place obvious to walk.

10

James

Nov 5, 2023

·

Stayed 1 night

A little hard to find off the main roads, but a nice location. Good parking. Two eating places close — Cracker Barrel and TGI Fridays.

10

Johnny

Apr 2, 2024

·

Stayed 3 nights

Good location and easy access from I-64.

10

Pam

Jul 7, 2024

·

Stayed 1 night

Quiet and clean along with walking distance to restaurants.

10

Mary Beth

Jun 17, 2025

·

Stayed 1 night

Nice property and a good value. In a quiet area

8

Jill

Jul 28, 2024

·

Stayed 1 night

Close to restaurants after a long day of travel

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong praise for hot options and variety; several reviews also mention evening soup, cookies, or popcorn on select days. Some found items not replenished late or staff brusque.

Related guest reviews

10

Paul

Mar 8, 2025

·

Stayed 1 night

This property is clean and well appointed. The staff is outstanding. Their unadvertised "evening social" (Monday through Thursday), which provided a delicious soup, popcorn, and chocolate chip cookies was a pleasant surprise. Also not advertised, their pool is saltwater rather than irritating chlorine. If the ratings allowed, I would give it 10 stars.

10

Kim

May 25, 2024

·

Stayed 1 night

Rooms very clean, the hot breakfast is a great bonus

10

Deb

Sep 28, 2025

·

Stayed 2 nights

The breakfast is delicious! They have biscuits and gravy as well as fired country apples!

8

DENISE

Apr 21, 2024

·

Stayed 1 night

The lady at breakfast was not pleasant

10

Linda

Apr 11, 2024

·

Stayed 1 night

We had a good night’s stay. We appreciated the snacks provided during the social hour and the hot breakfast choices.

10

Scott

Sep 23, 2025

·

Stayed 3 nights

This place was great. Breakfast was really good and staff was really friendly and helpful.

10

Joy

Aug 19, 2025

·

Stayed 1 night

Friendly staff; clean; awesome hot breakfast; nice pool; we had an enjoyable stay after traveling for 7 days.

8

terria

Oct 23, 2025

·

Stayed 2 nights

Everything was great feom the service to the varieties on the breakfast choices. Very clean. Super nice staff, my only complaint was the bed was harder than we like so it caused back issues but i have back issues so thats not necessarily a reflection on them as it is my preference and what is comfortable for me and my fiancee.

10

Henryetta

Nov 19, 2023

·

Stayed 1 night

The only complaint that I have is that the breakfast bar was not replenished when I went down at 9:30. Otherwise, everything was great.

10

MARY S

Oct 23, 2025

·

Stayed 1 night

There were healthy options. Breakfast ends too early (9 am). Staff very pleasant and helpful. Plentiful parking. Walking distance from Cracker Barrel!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$99
March	$111
April	$100
May	$102
June	$101
July	$99
August	$102
September	$105
October	$110
November	$101
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $123	16 $91	17 $115	18 $134	19 $128
20 $85	21 $98	22 $98	23 $104	24 $112	25 $106	26 $117
27 $93	28 $109	29 $112	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $136	3 $136
4 $91	5 $107	6 $114	7 $112	8 $111	9 $120	10 $120
11 $91	12 $109	13 $108	14 $112	15 $120	16 $120	17 $120
18 $91	19 $101	20 $106	21 $104	22 $100	23 $117	24 $115
25 $91	26 $94	27 $109	28 $101	29 $113	30 $113	31 $108

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room

Suite, Multiple Beds, Accessible

Room, 1 Queen Bed, Accessible

Room, 2 Double Beds

Room, 1 Queen Bed

Suite, 1 Queen Bed with Sofa Bed, Accessible

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Sleep Inn & Suites Cross Lanes - South Charleston

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Prices for upcoming dates