Name: Jamaica Palace Hotel
Address: P.O. Box 277,Williamsfield District, Port Antonio, Jamaica, Port Antonio, Portland, JM
Price range: US$119–US$161 per night
Rating: 8.18

What guests think

At Jamaica Palace Hotel, travellers highlight the peaceful setting, well-kept grounds with abundant art, and a large Jamaica-shaped pool as standout features, creating a relaxing base for visits to Portland’s beaches and attractions.

Guests frequently praise the friendly, attentive staff, though a few report slow check-ins, occasional rudeness or inconsistent responses, and strict visitor rules. Rooms are generally spacious and comfortable with reliable Wi‑Fi, but several reviews note dated decor, limited TV channels, and occasional maintenance or noise disturbances. Breakfast earns consistent praise and many enjoyed the food, yet some found choices limited or pricey and reported slow service at times, with dining hours that can end early. Best for travelers seeking quiet relaxation over nightlife.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well-maintained grounds, abundant artwork, and a large Jamaica‑shaped pool are highlights. Entertainment and amenities are limited (reports of early pool closure, no elevator, and calls for a gym).

Related guest reviews

10

ORVILLE

21 Jun 2024

·

Stayed 1 night

We chose Jamaica Palace hotel for peace & quiet and it was awesome. We received great services from front desk and restaurant and the grounds was peaceful. Lots of mangoes too. The Jamaica shaped pool was warm and inviting and we spent memorable time in the pool and it rained also. That was a blessings. We will definitely return. All the staff were to be commended- the restaurant staff "Y' and front desk and even the pool attendant was kind, professional. Hats off to Jamaica Palace hotel - 5 star in my book

10

Jody-ann

6 Sept 2025

·

Stayed 2 nights

Our room was clean with a lot of space. Staff were very welcoming and nice. The property was well kept with a beautiful pool that was the shape of Jamaica. Breakfast was good!

8

Leonard

6 Aug 2024

·

Stayed 4 nights

This hotel is a gem! It looks beautiful, has plenty of space and is great for a quiet stay. It is just missing a few touches that would make it great (etc. extra amenities such as a gym, tv in dinning room, cable in the rooms, access to open bar near the pool, concierge for things to do around the area, etc)

10

christopher

13 Apr 2025

·

Stayed 7 nights

The property was clean. Checking was easy. Food was tasty Most of the Staff very hospitality. The property could benefit from a gym and completely renovated pool.

10

Barrington

26 Feb 2023

·

Stayed 1 night

Safety hazzard⚠️ Terrace levels without rails. Buss boys to help with luggage as there are no elevators.

6

FEVEN

9 Jun 2023

·

Stayed 4 nights

The rooms were nice and clean, the bed is a bit stiff. It would also be nice to have more of a variety in terms of food and if it could stay open a little bit later. The pool also closes early, at 6. The hotel employees were all very nice and helpful .

10

Karison

28 Oct 2023

·

Stayed 3 nights

Everything went well, an elevator would be a great addition 👌

8

Denise

27 Jul 2025

·

Stayed 1 night

The pool is amazing...well lit at night.

8

Marcia

10 May 2025

·

Stayed 2 nights

Beautiful property, the gardens surrounding the property are immaculate. This is a classic old hotel with art work in abundance everywhere, classic period furnishings are priceless. The staff was very friendly and welcoming. Breakfast was sumptuous. We had dinner there twice and the food was delicious. You should visit to see the art of the great Ken Abondano Spencer in a part of Jamaica brimming with natural beauty.

10

Kristina

16 Sept 2025

·

Stayed 2 nights

The property was very peaceful and serene. They closed the pool early one of the two nights i was there but other than that breakfast was included in our reservation and it was nice hot jamaican food ❤️

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Cleanliness

Multiple reviews praise clean, well-kept rooms and public areas, with some describing spaces as spotless. A few note worn linens or musty odors, but these appear less common.

Related guest reviews

10

Jody-ann

6 Sept 2025

·

Stayed 2 nights

Our room was clean with a lot of space. Staff were very welcoming and nice. The property was well kept with a beautiful pool that was the shape of Jamaica. Breakfast was good!

10

Marva

18 Feb 2026

·

Stayed 3 nights

Clean room snd bathroom friendly and helpful staff.

10

lorna

13 Oct 2025

·

Stayed 2 nights

Property is well maintained, bathroom was spotless, rooms spacious and staff very helpful and friendly. Great dining options and the food was great. Some music or entertainment on property would be nice, but would definitely come back

10

Andrea

2 Sept 2025

·

Stayed 2 nights

Great free breakfast!! Lovely property

10

Rebecca

7 Jan 2026

·

Stayed 2 nights

beautiful accomodation. room was spotless and very spacious.. breakfast was lovely...staff really friendly... grounds very beautiful..

10

Gerry

10 Nov 2025

·

Stayed 5 nights

Yes the room was very clean the staff was amazing and it show that the owner is on top of is biz it was a hurricane and they where prepared we had light hot water they told us the ac will not work so they gave us fan which did a great job it my go to spot whenever am in Portland love the pool the property clean lots of beautiful fords beautiful sea views amazing staff thank you to all the staff we appreciate you awesome service and I have to also big up the chef’s because the food was really good

10

Richard Arthur

22 Nov 2025

·

Stayed 2 nights

The room was clean. Breakfast and lunch was great. Thr staff was very friendly and accommodating.

10

Robert, Claudette

5 Mar 2024

·

Stayed 7 nights

The cleanliness of the property, how well kept and updated the property is and how polite and helpful the staff is.

10

Andrea

3 Sept 2023

·

Stayed 3 nights

The property was clean and kept in immaculate condition. The rooms and the bathrooms were very clean. Each day the housekeeping staff did a superb job in keeping the rooms clean. Jennifer, the supervisor of the housekeeping team, was awesome! The Chefs and the dining room team gave superior service and the meals were delicious and divine. Ms. Campbell and the front office team were very welcoming and made sure to cater to each guest’s needs. The grounds of the hotel are kept in pristine condition and the pool in the shape of Jamaica is one of the biggest and best kept pools I have seen. My stay at this hotel was wonderful!

8

Aden

25 Jun 2025

·

Stayed 2 nights

The sheets and towels look worn and yellowing. Could used some updating. The rooms across from our rooms were undergoing refurbishing so the outside was a bit unkempt.

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Rooms

Rooms are generally spacious and comfortable, and several found the Wi‑Fi reliable. However, decor feels dated for some, TV channel selection can be limited, and a few mentioned stiff beds, musty smells, or noise/light disturbances.

Related guest reviews

10

Jody-ann

6 Sept 2025

·

Stayed 2 nights

Our room was clean with a lot of space. Staff were very welcoming and nice. The property was well kept with a beautiful pool that was the shape of Jamaica. Breakfast was good!

10

Heather

17 Dec 2023

·

Stayed 1 night

Pleasant property, clean with reasonably up to date fixtures. WiFi slightly slow during our stay, and check in is manual however a convenient option at reasonable rates.

8

Latoya

25 Jul 2024

·

Stayed 7 nights

What I like most about this property is the staff, they are amazing. The friendly greeting at the gate by security to the warm welcome at the front desk (especially Tisha) and the gleaming smiles from the breakfast staff to start your day. Ms Elizabeth is always with a pleasant smile whenever you ran into during a walk. The property is very clean and housekeeping team always seems eager to keep such cleanliness intact at all times. However, the property is very dated, the rooms and bathroom would be so much brighter and lighter with an upgrade. Overall this place is one I would recommend if you need a quiet place to stay outside of town but not too far away. WiFi service was very good I got plenty of work done including zoom meetings.

10

Ashley

6 Aug 2025

·

Stayed 1 night

Comfy bed quiet space

6

Shani

24 Aug 2025

·

Stayed 2 nights

It's a beautiful property, but the rooms are extremely outdated

10

Michael

7 Aug 2025

·

Stayed 1 night

Always wanted to stay there. Property and pool was amazing. Rooms are ok, could use a little work. Breakfast was decent. Would return for a short stay

10

Rebecca

7 Jan 2026

·

Stayed 2 nights

beautiful accomodation. room was spotless and very spacious.. breakfast was lovely...staff really friendly... grounds very beautiful..

6

FEVEN

9 Jun 2023

·

Stayed 4 nights

The rooms were nice and clean, the bed is a bit stiff. It would also be nice to have more of a variety in terms of food and if it could stay open a little bit later. The pool also closes early, at 6. The hotel employees were all very nice and helpful .

6

Valdean

4 Aug 2025

·

Stayed 2 nights

I enjoyed the breakfast option available to guests; the room was clean and comfortable. Internet access was available and consistent. Having private transportation would make it easier to access local amenities. The "satellite" tv was a challenge to watch.

8

Aden

25 Jun 2025

·

Stayed 2 nights

The sheets and towels look worn and yellowing. Could used some updating. The rooms across from our rooms were undergoing refurbishing so the outside was a bit unkempt.

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Service

Service is widely described as friendly, professional and accommodating across reception, dining and housekeeping. Some guests experienced slow check-in, occasional rudeness or inconsistent responses, and noted strict visitor policies.

Related guest reviews

8

Angela

22 Jan 2024

·

Stayed 2 nights

Spent couple days. Really peaceful. Staff friendly and helpful. Would definitely recommend and revisit.

8

Angela

1 Jan 2026

·

Stayed 2 nights

Good internet .. comfy beds big rooms beautiful building .. staff slow and some not friendly .. nice pool good value

10

Suzanne

10 Jul 2024

·

Stayed 7 nights

Staff was amazing. We went through a Cat 4 hurricane while we were here. The staff was very attentive and even moved our rooms closer to the dining hall. Beautiful surroundings quiet and as described online.

10

Donna

2 Jan 2025

·

Stayed 11 nights

Jamaica Palace is Peaceful, Calm and Quiet with a Guaranteed Warm and Comfortable Welcome, no matter what time of year. It is spacious and clean. The grounds and pool are Amazing too. Breakfast is included and is Excellent. Well done to all reception staff for responding to all enquiries. Outstanding services from Sonia on reception and All Security.

4

Maxine

6 Aug 2025

·

Stayed 1 night

It’s beautiful The dining room staff is very rude and unwelcoming

10

Betina

10 Sept 2025

·

Stayed 5 nights

Many thanks to all the exceptional staff and security for their kindness, delicious cuisine and five star service. We definitely recommend

10

Simone

23 Jul 2024

·

Stayed 1 night

Excellent staff, felt safe and cleanliness

10

Karline

16 Aug 2024

·

Stayed 1 night

We stayed at The Jamaica Palace Hotel during our road trip to Portland. The service from Ronnie & Simone was professional, friendly and welcoming. The room was as described in the hotel profile and couldn’t ask for any more. We had a look around the property and it has amazing views of the Caribbean Sea. The gardens and swimming pool are well maintained and beautiful too. I would like to say a special THANKS to Elizabeth for promise of mangoes on our stay. I hope to visit again on my next trip to Jamaica. Thank you Karline P

10

Richard Arthur

22 Nov 2025

·

Stayed 2 nights

The room was clean. Breakfast and lunch was great. Thr staff was very friendly and accommodating.

6

Cheri Ann

19 Apr 2025

·

Stayed 1 night

After booking online and arriving at the hotel we were told we had to pay a holding fee of USD 200. In this day and age we thought this to be very inconvenient and archaic. Of course when we tried paying this holding fee, the machine would not work for some of us and for others it ended up charging the card twice. Checking in took forever and a few of my friends had to change room because of sparkes flying from the light in the room. Breakfast was ok and the staff we encountered in the morning seemed more knowledgeable about the operations. The beds were comfortable.

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Location

Quiet, peaceful setting close to beaches, town and major attractions, according to several reviews. Roadworks and rough approach roads are common complaints, and having a car helps given limited nearby dining.

Related guest reviews

8

Vanessa

1 Jun 2023

·

Stayed 2 nights

Road work in process,dusty ruff road

8

pete

1 Feb 2023

·

Stayed 3 nights

This place was strangely wonderful in some ways. 80 bedrooms, all facilities open and well managed by friendly staff, including great pool area and gardens, dining room and bar, but for 2 of our 3 nights there only 2 rooms taken, ours. 4 guests in the whole hotel. The staff outnumbered us by about 4-1. It is a grand, quirky hotel which we enjoyed staying at. The food in the dining room was unfortunately not that great for the price, and the road in the area is still under construction so is bad. It is not easy to go far in the evening so after trying the hotel restaruant maybe eat out during the day and just relax in the evening as we did.

10

Olivia

26 Apr 2024

·

Stayed 2 nights

Very beautiful property. The staff was very attentive and the breakfast was good. We got the pool to ourselves on the day we decided to swim and it was clean as well. Loved the location, very close to all the beaches in Portland. Would def stay there again

6

Rashadda

11 Apr 2025

·

Stayed 2 nights

The Jamaica Palace Hotel is beautiful and the staff we welcoming and friendly. The rooms were adequately sized. The landscape and pool are gorgeous. It was a challenge to do early check in but the staff were able to accommodate us. The cons are there’s not any dining options nearby. It requires a drive 20 mins out to find food. The hotel doesn’t provide snacks or a little cafe for quick meals.

10

Michelle

12 Jan 2025

·

Stayed 2 nights

We had a great experience. The staff was very friendly and accommodating. The setting is tranquil and is located close to most of the major attractions in that area!

8

Lorna

22 Jan 2024

·

Stayed 3 nights

Approach road terrible but not the fault of the hotel

10

Jean

22 Apr 2025

·

Stayed 3 nights

The property was clean, well maintained and very beautiful. Breakfast was very good and a variety was offered. The location was central and near to the major attractions.

10

Ricardo

23 Jan 2025

·

Stayed 1 night

The property was located close the town. The property was well kept, the food at the restaurant was very good.

8

NICOLE

6 Sept 2024

·

Stayed 1 night

Very quiet property

6

Valdean

4 Aug 2025

·

Stayed 2 nights

I enjoyed the breakfast option available to guests; the room was clean and comfortable. Internet access was available and consistent. Having private transportation would make it easier to access local amenities. The "satellite" tv was a challenge to watch.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is consistently praised and many guests enjoyed the on-site food. Others found choices limited or pricey and reported slow service at times, with dining hours that can end early.

Related guest reviews

8

pete

1 Feb 2023

·

Stayed 3 nights

This place was strangely wonderful in some ways. 80 bedrooms, all facilities open and well managed by friendly staff, including great pool area and gardens, dining room and bar, but for 2 of our 3 nights there only 2 rooms taken, ours. 4 guests in the whole hotel. The staff outnumbered us by about 4-1. It is a grand, quirky hotel which we enjoyed staying at. The food in the dining room was unfortunately not that great for the price, and the road in the area is still under construction so is bad. It is not easy to go far in the evening so after trying the hotel restaruant maybe eat out during the day and just relax in the evening as we did.

8

cherell

31 May 2023

·

Stayed 2 nights

The property was beautiful. Lots of art inside and outside. Peaceful. The food and drinks prices were too expensive. Food was good. The road leading to the hotel in under construction.

8

Micheala

7 Sept 2023

·

Stayed 1 night

Great customer service all round. From front desk, to managers to bar staff and servers. Was really quiet as not many guests when we stayed which made it a nice relaxing experience. Roads leading to the property are quite bad as they are currently fixing them. Overall food was good (enjoyed dinner and breakfast) but lunch options could be improved.

4

Nasaria

8 Apr 2024

·

Stayed 2 nights

This property has so much potential. The grounds are absolutely beautiful. Gorgeous views and lush gardens. Pool is nice and large. The service is really lacking. It takes forever if you order off the a la carte menu (1 hr for a snapper fillet with french fries!) The bedroom and bathroom are really dated. You can tell nothing has been done in a long while to improve the place and it's a real shame. We won't be coming back.

8

Andrea

1 Feb 2023

·

Stayed 5 nights

Stayed here with family, was in town for a funeral hotel was nice , service was great, hotel staff were very friendly and helpful, food was good but limited .

10

Rebecca

7 Jan 2026

·

Stayed 2 nights

beautiful accomodation. room was spotless and very spacious.. breakfast was lovely...staff really friendly... grounds very beautiful..

10

Jean

22 Apr 2025

·

Stayed 3 nights

The property was clean, well maintained and very beautiful. Breakfast was very good and a variety was offered. The location was central and near to the major attractions.

10

Ricardo

23 Jan 2025

·

Stayed 1 night

The property was located close the town. The property was well kept, the food at the restaurant was very good.

10

Richard Arthur

22 Nov 2025

·

Stayed 2 nights

The room was clean. Breakfast and lunch was great. Thr staff was very friendly and accommodating.

8

Marcia

10 May 2025

·

Stayed 2 nights

Beautiful property, the gardens surrounding the property are immaculate. This is a classic old hotel with art work in abundance everywhere, classic period furnishings are priceless. The staff was very friendly and welcoming. Breakfast was sumptuous. We had dinner there twice and the food was delicious. You should visit to see the art of the great Ken Abondano Spencer in a part of Jamaica brimming with natural beauty.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$157
February	US$162
March	US$159
April	US$175
May	US$204
June	US$158
July	US$164
August	US$151
September	US$162
October	US$156
November	US$183
December	US$159

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $150
20 $147	21 $155	22 $161	23 $159	24 $153	25 $153	26 $149
27 $149	28 $160	29 $159	30 $154

Su	Mo	Tu	We	Th	Fr	Sa
				1 $149	2 $157	3 $158
4 $157	5 $157	6 $150	7 $154	8 $154	9 $154	10 $159
11 $154	12 $119	13 $154	14 $154	15 $154	16 $154	17 $154
18 $154	19 $148	20 $154	21 $154	22 $154	23 $159	24 $149
25 $160	26 $154	27 $154	28 $154	29 $159	30 $154	31 $159

Jamaica Palace Hotel

Prices for Jamaica Palace Hotel

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Superior Room, 2 Double Beds

Deluxe Room, 1 King Bed

Guest reviews of Jamaica Palace Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Jamaica Palace Hotel

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