Name: Jamaica Palace Hotel
Address: P.O. Box 277,Williamsfield District, Port Antonio, Jamaica, Port Antonio, Portland, Jamaica
Rating: 8.2

Guest reviews

8.2

Very good

Based on 226 verified reviews

Who stays here?

Business

7%

Couple

55%

Family

22%

Group

13%

What guests think

AI-generated summary based on recent guest reviews

At Jamaica Palace Hotel, travellers highlight the peaceful setting, well-kept grounds with abundant art, and a large Jamaica-shaped pool as standout features, creating a relaxing base for visits to Portland’s beaches and attractions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Berenice

10 Apr 2026

·

Stayed 2 nights

Great hotel in a stunning property with really friendly staff at reception. Had an issue with bathroom shower which sprayed onto the wall and then the floor - apparently a result of bath/shower design so the staff couldn't help. Otherwise had a great stay with good food, although the restaurant was pricey. Would stay again though.

8

Lola

25 Feb 2026

·

Stayed 7 nights

Beautifully kept grounds and hotel

10

Marva

18 Feb 2026

·

Stayed 3 nights

Clean room snd bathroom friendly and helpful staff.

4

Jennifer

27 Jan 2026

·

Stayed 7 nights

Room service was super slow, breakfast delivered to room in takeout box instead of crockery and silverware. Couldn’t get coffee until 8:15am as coffee not ready. Room service wasn’t available for breakfast as short staff (apparently only 2 staff working). Lunch in restaurant took over hour and a half to 2 hours when only person in restaurant dining. No normal chair in room to work from laptop and none available in hotel. Front desk very rarely answered phone, to keep calling. Hotel could do with providing kettle in room so guests can make coffee themselves. Hotel should be DOWNGRADED TO 3 or 4 star. Very disappointed, would not recommend!!

8

Karen

23 Jan 2026

·

Stayed 5 nights

The room was clean and the staff was nice.

P.O. Box 277,Williamsfield District, Port Antonio, Jamaica

Location

Located in Port Antonio, Jamaica Palace Hotel is by the ocean, a 1-minute drive from Trident Castle and 7 minutes from Rio Grande. This hotel is 2.6 mi (4.2 km) from Blue Lagoon and 3 mi (4.9 km) from Folly Ruins.

Trident Castle(0.5 Miles)

Frenchman's Cove Beach(1.7 Miles)

San San Beach(1.8 Miles)

Blue Lagoon(2.9 Miles)

Folly Ruins(3 Miles)

Rio Grande(3.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self parking is available on-site.

A complimentary local cuisine breakfast is served daily from 7:30 AM to 10:30 AM.

No pets and no service animals are allowed at this property.

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available upon request.

The property is located in Port Antonio, just a 1-minute drive from Trident Castle and 7 minutes from Rio Grande. It is 2.6 miles from Blue Lagoon and 3 miles from Folly Ruins.

Yes, there is an outdoor swimming pool available. It operates seasonally.

Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The property does not provide information about extra beds or cribs. Guests are encouraged to contact the property directly for specific requests.

Jamaica Palace Hotel

Amenities

Property description

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