Moon Palace Jamaica - All Inclusive

Despite my high expectations for Moon Palace Jamaica, our stay was a significant disappointment from beginning to end. Upon check-in, we encountered a series of issues. After a lengthy travel day, we were met with disorganization, extended wait times, and staff who appeared overwhelmed and uninterested in assisting. What should have been a seamless welcome transformed into a frustrating and exhausting process. The situation did not improve upon obtaining access to the rooms . We were assigned the incorrect rooms, and instead of a prompt resolution, it required multiple conversations and additional waiting to rectify the error. There was a lack of urgency or accountability from the staff, which exacerbated the situation. The most concerning aspect, however, was the cleanliness of the dining areas. We encountered cockroaches in eating spaces, which is unacceptable for any resort, particularly one that markets itself as a high-end, all-inclusive experience. For the price point, the food quality and overall service do not meet expectations. Meals were underwhelming snd service throughout the resort felt slow and inattentive. Overall, this experience fell far short of what one would expect from a resort of this caliber. Between the chaotic check-in, incorrect room assignment, hygiene concerns, and poor value for money, I would not recommend staying here and would not return.

Had an almost perfect stay at Moon Palace and would 100% return. Pros - 99% of staff were amazing and adored my 1 year old son. They made such a fuss of him and his confidence grew so much while we were here. Food choices excellent, we enjoyed all of the restaurants and never had a problem making reservations. Cafe and snack bars were great. We thought the rooms were great, room service very good and drinks replenished in the mini fridge daily. We booked a deluxe resort view but did have a lovely view of the ocean. Pools and splash pad were great, sea was very calm too. Cons - booked transport via moon palace to/from Montego Bay airport. They had us waiting over an hour at 9pm with our 1 year old until it arrived and then check in was incredibly slow so was after midnight by the time we got to our room. Requested a cot in advance and it wasn’t there when we checked in so was another hour before we received one. You could also hear music every night until the early hours from our room, it was incredibly noisy. We tried to change rooms but it was so poorly handled by reception that we ended up cancelling it and getting a refund. On the plus side we saved our money and did get used to the noise! The only other thing that bothered us was people smoking by the kids pool. It wasn’t too common but I do think the staff should have directed the smokers to the designated smoking area given the number of kids in the area.

This hotel experience was the worst I’ve ever had. The staff are the most uncourteous I’ve ever encountered

This hotel stay was fabulous. The staff were super friendly and joyful in their approach. This was a contrast to other hotels ive been to. The hotel itself was top. Definitely a step up to the Rui in Ochi, but not ar Sandals level. We ate at the 4 a la cartes and they were all great. Our fave was the Asian. Great shows and bars. There is too much good stuff I can say. A special shout out to Faith on check-in, she was an absolute star and role model.

Room upkeep is very average. “Deluxe Superior Ocean View was a tiny glimpse of the harbor. Upgrade options were beyond laughable. Value below average. King bed was two beds they promised to put together but never quite got to it. Food was great. Way too much sales pressure from almost every direction. Servers in general are well trained and delightful. Will definitely look elsewhere in the future.