Is parking available at the property?

Free self-parking is available on-site, but it is limited. Reservations are not required.

Does the property allow pets?

No pets or service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 10:30 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of USD 150 per vehicle (one-way, maximum occupancy 4). Guests must contact the property with arrival details before travel.

What accessibility features does the property have?

The property has step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the property located in relation to local attractions?

The property is located near the beach, approximately a 4-minute drive from Mystic Mountain and 6 minutes from Dunn's River Falls. It is 0.3 miles from Turtle Beach and Ocho Rios Craft Market.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Pool access is from 8:00 AM to 9:00 PM, and it is seasonal.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies regarding free stays for children are not provided.

Hillview At Mystic Ridge Resort in Ocho Rios

Average nightly price at Hillview At Mystic Ridge by month, last 12 months (USD)
Month	Average price
January	US$77
February	US$90
March	US$100
April	US$95
May	US$108
June	US$97
July	US$85
August	US$90
September	US$95
October	US$92
November	US$93
December	US$113

What guests think

At Hillview At Mystic Ridge, reviews paint a mixed picture: guests praise the views and the large pool with a swim up bar, while dated rooms and limited on site amenities temper expectations.

Staff are frequently described as friendly, and the grounds are kept tidy. Complaints recur about inconsistent cleanliness, pests, and maintenance problems, plus unreliable Wi-Fi and occasional water or hot water issues. The hillside layout means long walks and stairs, but the setting is close to town, beaches, and major attractions. Expect a simple, no-frills stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool and swim up bar are highlights and generally well kept, and the grounds are nicely landscaped. The on-site restaurant is often closed with limited food options, and some guests note inconvenient parking and long walks or stairs.

Related guest reviews

2

Marcel

13 Apr 2025

·

Stayed 3 nights

Just a quick one, they didn’t seem to care about the facilities. No hotel restaurant or food services something they sell online. Paid for 2 rooms same price, completely different in quality. Nice location as quick walk to Main Street, beach etc.

8

TAA

13 Dec 2025

·

Stayed 2 nights

Lovely hotel, the grounds is well kept, pool area is fantastic and service was excellent. The only thing for 2 adult I would prefer a king size bed but overall my stay was great. The receptions in the night and morning was excellent great customer service. Hi Phill good job!!

10

Gabrielle

15 Aug 2025

·

Stayed 2 nights

Check in was easy... I arrived early and was able to lounge at the pool until my room was ready. The room and bathroom were spacious, clean and cool. Every room has its own balcony/outside sitting area, and mine overlooked the pool which was large and clean. There are bar stools in the pool for the swim-up bar and music was played during the day. The property is well kept, the staff are friendly and I felt very safe. The town and cruise port are a quick walk from the property for shopping, food, etc... I also used the Uber App to get around. I will definitely stay here again.

6

rene

26 Jul 2025

·

Stayed 6 nights

Property needs a lot of upgrade. Parking situation was not good. At 1 point that you need to have water

10

Sean

28 Sept 2025

·

Stayed 2 nights

Love this place. Just need to restaurant to be opened.

4

Crystal S.

21 Oct 2025

·

Stayed 5 nights

Love the location, very convenient. Easy to walk to other things like food, entertainment. However, its alot of walking to the rooms, well my room , especially with all the bags. The buildings need updating both inside and out. Not handicap friendlly. No tradh bunscslringkrd

10

Mary

26 Aug 2025

·

Stayed 2 nights

Big beautiful pool and swim up bar enjoyed as much as beach, staff friendly and helpful the manager of this property is very accommodating we made reservations in the late evening because the booked fisherman point resort had issues which caused our group of eight to seek better accommodation and Mystic ridge helped us to enjoy the rest of our stay in Jamaica and the manager even called us to make sure we arrived safely back home this is the five stars vacation is made of Mary McClendon

2

Natanya

11 Apr 2025

·

Stayed 3 nights

Charged for linens. restaurant was out of order. The only good thing about this hotel was the water pressure.

10

Sherene

9 Mar 2025

·

Stayed 1 night

This place was absolutely amazing! The staffs was very nice and the view is to die for. The pool area is stunning and well kept. I would highly recommend your stay here.

8

Pauline

8 Mar 2025

·

Stayed 2 nights

Property was nicely landscaped, Pool and swim up bar easily accessible and clean. Front desk employee Benton polite and helpful. Room was clean, king size bed was amazing pillows nice and fluffy. Patio was a nice added bonus overlooking the well manicured gardens.

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Cleanliness

Cleanliness is inconsistent: multiple reviews cite dirty bathrooms, mold, and pests (ants or roaches), while others found their rooms clean.

Related guest reviews

10

Grace

25 Aug 2025

·

Stayed 2 nights

Courteous staff and the place was clean. 3rd time staying at Mystic.

2

Shanel

1 Aug 2025

·

Stayed 2 nights

My room was dirty especially the bathroom and nothing was working. Things were already broken. I reslly think that they weren't ready to accommodate anyone there and it was supposed to be a deluxe sweet

2

A

21 Apr 2023

·

Stayed 2 nights

Horrible the worst place I've ever stayed the rooms are dirty and not taking care of bedding are filthy the bed skirts are Horrible the curtains are soiled the floors are Horrible looking and so filthy and dirty shower bath is filthy and doesn't even work properly this place is just over all disgusting for someone to pay this amount of money to stay wifi not working safe in room not working one bin only in bathroom ...my worst stay at any resort or hotel

4

Cassandra

15 Jan 2025

·

Stayed 5 nights

I don't typically give reviews but was compelled to do this one. I stayed at Mystic approximately 10 years ago and loved, but unfortunately i cannot say the same for this visit. The grounds are very well kept. However the unit that i stayed in was subpar. There were roaches in the room, the bathroom needs an update, the chairs on the veranda were torn and the television volume was stock on a vert loud volume and couldn't be changed. Absolutely unacceptable! Will never stay here again

4

De'John Clark

16 Aug 2023

·

Stayed 4 nights

Poor water pressure & no real hot water. WiFi didn't work most of the time. TV didn't work at all. Rooms not cleaned properly. Staff either not around or not knowledgeable. Everything was a old and dated or broken. I was there for a funeral so didn't care too much as was busy

2

Preselda

6 Feb 2024

·

Stayed 3 nights

Was so dirty I booked for a week and could not even stay a day

10

Kelly Lynn

2 Apr 2024

·

Stayed 1 night

Staff were very friendly and helpful. Room was clean. The grounds are very nice with many beautiful plants and shrubs.

6

Traceyann

5 Apr 2024

·

Stayed 1 night

Property needs some maintenance, in my room the toilet tissue holder was broken and the room was not cleaned thoroughly. The bathroom did not look like it was cleaned in a while, tub had dirt stains on the walls and floor and bathroom mirror had white dried on stains

6

Thomas

30 Jan 2025

·

Stayed 7 nights

Stayed on this property before in another unit owned by someone else which was great. This particular one wasn't so great the bath and kitchen was not clean. The unit was old and outdated. Very visable scum in tub and tile walls looked like mold. Dirty shower curtain. Smashed insects on walls and ceiling throughout unit and one 3" roach that could of crawled in from cracks in the windows wooden shutters. Would I comeback to complex yes this unit absolutely not.

4

Camille

20 Oct 2025

·

Stayed 3 nights

The photos online are misleading and don’t reflect the true condition of the hotel. The rooms are in need of serious upgrades—the ceilings need repainting, and there were wasp nests in the outdoor ceiling areas. Everything felt quite old and worn down, and the rooms were infested with ants. I truly hope the owners invest in renovating the property and addressing the insect problem. The only positives were that the water was hot and the air conditioning worked well.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms feel dated with worn furnishings; Wi-Fi and TVs can be unreliable. Suites offer space, balconies, and views, AC usually works, but some mention hard beds or noise.

Related guest reviews

6

paula-may

6 Sept 2025

·

Stayed 1 night

Tv did not work , WiFi was crappy

10

Gabrielle

15 Aug 2025

·

Stayed 2 nights

Check in was easy... I arrived early and was able to lounge at the pool until my room was ready. The room and bathroom were spacious, clean and cool. Every room has its own balcony/outside sitting area, and mine overlooked the pool which was large and clean. There are bar stools in the pool for the swim-up bar and music was played during the day. The property is well kept, the staff are friendly and I felt very safe. The town and cruise port are a quick walk from the property for shopping, food, etc... I also used the Uber App to get around. I will definitely stay here again.

4

De'John Clark

16 Aug 2023

·

Stayed 4 nights

Poor water pressure & no real hot water. WiFi didn't work most of the time. TV didn't work at all. Rooms not cleaned properly. Staff either not around or not knowledgeable. Everything was a old and dated or broken. I was there for a funeral so didn't care too much as was busy

6

Orlene

30 Dec 2025

·

Stayed 5 nights

Nope. Out dated. Everywhere needs help. I will not be staying there again. My 1st and hopefully lasts.

8

Segale

24 Aug 2024

·

Stayed 7 nights

Great hotel. I would recommend. Only problem i had was the wifi was terrible but apart from that everything else was great. I would definitely booked with them again.

2

Jennifer

14 Oct 2025

·

Stayed 5 nights

Property is very rundown. You are walking distance, but you have to walk all the way down the hill which means you have to walk all the way back up the hill to get back to the property. The beds are hard. I switched to rooms first room. They try to squeeze two beds together, very noisy and very rundown.

8

Natalia

21 Mar 2024

·

Stayed 3 nights

The view was very nice had a balcony we stayed at the suite

8

Stephanie

18 Jul 2025

·

Stayed 3 nights

The view was to die for!

6

Carissa

5 Sept 2025

·

Stayed 4 nights

The room look very low budget the refrigerator was not cold despite it being plugged in. The chair was old and outdated.

6

Vivianne

1 Aug 2025

·

Stayed 2 nights

The view was awesome

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Service

Feedback is mixed: many guests praise friendly, helpful staff, but others report rude or unresponsive service and disputes over deposits or linen charges.

Related guest reviews

4

Jenelle

31 Jul 2023

·

Stayed 3 nights

The direct staff Nonchalant behavior needs fixing. They are quick to take your money without caring about the guest. Worse decision ever.

8

TAA

13 Dec 2025

·

Stayed 2 nights

Lovely hotel, the grounds is well kept, pool area is fantastic and service was excellent. The only thing for 2 adult I would prefer a king size bed but overall my stay was great. The receptions in the night and morning was excellent great customer service. Hi Phill good job!!

4

Namrata

12 May 2023

·

Stayed 5 nights

The receptionist was very rude and bathroom was very filthy, broken shower.

10

Kelly Lynn

2 Apr 2024

·

Stayed 1 night

Staff were very friendly and helpful. Room was clean. The grounds are very nice with many beautiful plants and shrubs.

2

Odette Nordia Richards Thompson

30 Mar 2023

·

Stayed 5 nights

The staff was nice they tried their best. They can only do what their bosses tell them to do . You have an issue you will not see management. There’s no restaurant there and you only know that after you’ve booked. Management needs to take some responsibility for unhappy guests.

10

Kenesha

14 Feb 2025

·

Stayed 4 nights

Before booking I read the reviews and was a bit hesitant. Let me tell you how my stay was amazing! I travelled with my hubby and 2 young kids (8 and 12). The staff were super helpful and accommodating( Benton was the best). Room was perfect for my small family. AC✅ kitchen✅ pool✅ Keep in mind that there aren’t a lot of options for food( you have to go out to buy) or cook your own as you have a full kitchen and pots and pans to use! Location is perfect ( in ochi) I walked to buy food sometimes. The resort is a little dated but for the value it’s more than worth it. My family and I will definitely book again. Thank you Hillview at Mystic Ridge🙂 I also posted a video tour and review on YouTube 😀

4

Meighan

23 Jun 2025

·

Stayed 5 nights

I liked the close proximity to activities and shopping centres. I also liked that the wifi connection worked really well. The things i highly disliked was the poor customer service given at thw front desk on the morning of my departure, the lack of assistance by the staff to go back to my room to retrieve an item. There was also no option when booking a room to select a room closer to the entrance so there was a long walk to get to the apartment room while having to carry my suitcases up more than 4 flight of stairs. If it was not for the bad customer service i received on my departure i would have considered sting again but due to that experience at the front desk, it was definitely my first and last visit

2

Erica

31 Jul 2024

·

Stayed 6 nights

Vacationers beware OF ANTS AND CRAWLING INSECTS IN AND AROUND THE PROPERTY, THEY CHARGE FOR USED TOWELS AND WASHCLOTH CLAIMED IT WAD SOILED. $20.00 USD FOR A WASHCLOTH WITH MANGO STAINED. TV NOT WORKING. THE SINK WAS SHAKY AND FELL AND DAMAGED MY HUSBAND'S FINGER.

4

Sherian

16 Mar 2025

·

Stayed 2 nights

This property staff looks for ways to con you out of money by charging for bedding thats not missing and pretends it has spot or stains to make you pay for it out of deposit. The room need updating as well as bathroom was definitely not good looking moldy. The only thing in-enjoy was the swim bar.

8

Pauline

8 Mar 2025

·

Stayed 2 nights

Property was nicely landscaped, Pool and swim up bar easily accessible and clean. Front desk employee Benton polite and helpful. Room was clean, king size bed was amazing pillows nice and fluffy. Patio was a nice added bonus overlooking the well manicured gardens.

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Location

Very convenient for central Ocho Rios, the cruise port, and attractions like Dunn’s River and Mystic Mountain; several guests felt safe. The hillside setting makes walks steep and long for some.

Related guest reviews

10

Heather

3 Aug 2025

·

Stayed 1 night

Good location for where we wanted to visit dunna river and mystic mountain close to amenities near the town friendly people there to welcome and help us and very very great staff at bar and all through the lovely apartments .thank you 💚💯💯✅👍

10

Dekoda

4 May 2025

·

Stayed 1 night

If you don’t have a drive the walk is very hard but it’s extremely good overall

8

Adriel

28 Feb 2023

·

Stayed 2 nights

Nice place... close to everything

10

Gabrielle

15 Aug 2025

·

Stayed 2 nights

Check in was easy... I arrived early and was able to lounge at the pool until my room was ready. The room and bathroom were spacious, clean and cool. Every room has its own balcony/outside sitting area, and mine overlooked the pool which was large and clean. There are bar stools in the pool for the swim-up bar and music was played during the day. The property is well kept, the staff are friendly and I felt very safe. The town and cruise port are a quick walk from the property for shopping, food, etc... I also used the Uber App to get around. I will definitely stay here again.

6

Terry

14 Dec 2025

·

Stayed 2 nights

Not a tourist location. Far and steep walk to room

4

Crystal S.

21 Oct 2025

·

Stayed 5 nights

Love the location, very convenient. Easy to walk to other things like food, entertainment. However, its alot of walking to the rooms, well my room , especially with all the bags. The buildings need updating both inside and out. Not handicap friendlly. No tradh bunscslringkrd

2

Jennifer

14 Oct 2025

·

Stayed 5 nights

Property is very rundown. You are walking distance, but you have to walk all the way down the hill which means you have to walk all the way back up the hill to get back to the property. The beds are hard. I switched to rooms first room. They try to squeeze two beds together, very noisy and very rundown.

10

Nicholas

24 Sept 2024

·

Stayed 1 night

Was close to town centre

10

Denise

2 Sept 2025

·

Stayed 4 nights

Was very convenient in the town center of Ochi. Felt totally safe & place was very clean. Its an older building but that dont bother me. Aslong i feel comfortable & safe thats my 2 major concerns. Da staff was very welcoming. I will book here again.

10

Kerry

2 Sept 2025

·

Stayed 2 nights

The property was near the restaurants I see on tick tok and near mystic mountains. Overall my experience was great.

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Dining

On-site dining is limited or closed; most rely on the pool bar, visiting food vendors, or nearby eateries. Guests asked for more options.

Related guest reviews

2

Marcel

13 Apr 2025

·

Stayed 3 nights

Just a quick one, they didn’t seem to care about the facilities. No hotel restaurant or food services something they sell online. Paid for 2 rooms same price, completely different in quality. Nice location as quick walk to Main Street, beach etc.

10

Kevin

14 Mar 2025

·

Stayed 3 nights

The experience was great i.e the swim up bar, it did not feel impersonal like a hotel stay but more like a home feel. The maintenance staff was communicating cordially without bias of country of origin. It would have been nice as an apartment setup to have access to a broom and another cleaning agent…Some people like to clean up after themselves. The junior suite concept is commendable BUT updated furniture (common area) would give it a more modern and eye appealing look. The food at the pool bar was delicious but you must drive or walk 5 to 10 minutes for good dining. I likely will return soon so look out for me! Thank you

8

Irmalinda

29 Apr 2025

·

Stayed 4 nights

Very nice atmosphere, not for everyone but I enjoyed the grounds and the staff. Just come prepared for all you need because they supply the bare minimum but clean, pool/pool bar, ac room, hot shower and decent breakfast to purchase on the property was a plus. If I go back to area I will stay there again

6

Diahann

17 May 2024

·

Stayed 5 nights

The grounds were actually beautiful. I felt the buildings needs a little sprucing up. The staff was nice and someone was there to meet us after hours (our flight came in really late). The dining/restaurant was closed because of renovations, but they did offer something at the pool bar and someone comes by every day with great local dishes to purchase. It is close to town and other places to eat. We had to ask for an iron (which didn't work). But overall is was okay.

10

Sean

28 Sept 2025

·

Stayed 2 nights

Love this place. Just need to restaurant to be opened.

6

Elaine

4 Sept 2024

·

Stayed 9 nights

The property was exactly what my son and I wanted. Very close to the centre of Ocho Rios with its excellent cuisine. 24 hour security. Simple, adequate and clean rooms. Restaurant was not open but they had a grill at the pool bar, plus a van came round every morning to sell freshly cooked Jamaican delicacies.

2

Odette Nordia Richards Thompson

30 Mar 2023

·

Stayed 5 nights

The staff was nice they tried their best. They can only do what their bosses tell them to do . You have an issue you will not see management. There’s no restaurant there and you only know that after you’ve booked. Management needs to take some responsibility for unhappy guests.

2

Natanya

11 Apr 2025

·

Stayed 3 nights

Charged for linens. restaurant was out of order. The only good thing about this hotel was the water pressure.

6

Renee

14 Apr 2024

·

Stayed 1 night

We enjoyed our stay but missed having a restaurant on property. Great value for money. I would go back.

8

Kim

15 Jan 2025

·

Stayed 5 nights

I liked the remoteness and the country feel of the Caribbean. I would have liked a restaurant on compound with choices of local foods and american foods I had to leave the compound to get foods that i liked .. It was a pleasant stay i hope for the future that a restaurant will be on compound to enhanxe the ambience .... There should be little mini vans that could give tours to the island sites that would have been exciting ... But sadly i was not feeling well to do anything like exploring i did enjoy the weather it was a good change from the freezing cold Thanks

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $117	7 $115
8 $116	9 $116	10 $115	11 $105	12 $112	13 $113	14 $116
15 $101	16 $116	17 $118	18 $108	19 $116	20 $116	21 $108
22 $108	23 $108	24 $108	25 $106	26 $108	27 $105	28 $105
29 $109	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
		1 $108	2 $108	3 $108	4 $108	5 $108
6 $108	7 $176	8 $114	9 $118	10 $132	11	12 $124
13 $176	14	15 $108	16 $108	17 $108	18 $128	19 $111
20 $147	21 $115	22 $176	23 $114	24	25 $151	26 $151
27 $144	28 $151	29	30	31 $175

Hillview At Mystic Ridge

Prices for Hillview At Mystic Ridge

Monthly average prices

About this property

Location

Room options

Standard Double Room

Deluxe Double Room with Balcony and Sea View

Apartment with Balcony

Guest reviews of Hillview At Mystic Ridge

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hillview At Mystic Ridge

Prices for upcoming dates