Wapen van Hengelo Residence Suites - LOGIES ONLY - digital key by APP and email

The hotel is in a beautiful building easily accessible to the train station. The restaurant is excellent. The room was big, clean, and in good condition. However, there is no staff at this hotel. One of my two mobile keys did not work, so I could only get into the building from one side of it. There is no breakfast so I bought food at a local supermarket and then discovered that my fridge didn't work. First I sent the hotel a message about the key and the fridge- no response. One phone number I had for the hotel did not connect to anyone. After digging for a while through all the correspondence I found another phone number, called it, was told they would send someone to fix the fridge and the door (it was clear that they knew the door wasn't working), but when I came home that evening nothing was fixed. I sent another message- no response. The elevator seems to be electric and runs out of power so do not stay it this hotel if you need to rely on an elevator. I was too afraid to use it given that the hotel is unstaffed- I could have been stuck. Lastly, there are not enough lights in the room to read or see much. It is more of a romantic, atmospheric lighting. If all of this is ok for you, it's a beautiful hotel. I would have preferred a hotel with someone working there.

You have to check in at the main restuarant and front house staff were very grumpy. Not the best. Not suitable for business travel. Staff could do with training and focus on improving behaviour towards guests.

None of the features described on hotels.com were met. The check in was via a link, which we didn't receive. The entire hotel/ restaurant was locked up and there was no coffee sgop or any service at all. The room was dusty, there was no microwave or oven and the fridge was broken. The balcony was dirty and full of debris. It was definitely not a 4.5 or 4 star hotel, I think it looked totally abandoned.

The rooms were bigger than expected. One of the windows was permanently open, so to keep it a decent temperature i had to put the AC quite high. But overall it’s been a nice stay.

Suite was quite large. Appreciated the refrigerator and counter space. Super-close to the train station and the Metropool (concert venue). Easy walk into the main part of town. We had issues with the check-in. There is no on-site personnel. Did not receive the check-in instructions and had to call to get the code to get into the building and the room. Then the code stopped working before our stay was over so we had to call again. On the day we checked out, we got the check out email and right after that the check-in instructions. So some work needed on their end to get the timing right.