Wapen van Hengelo Residence Suites - digital key by SMS and email

You have to check in at the main restuarant and front house staff were very grumpy. Not the best. Not suitable for business travel. Staff could do with training and focus on improving behaviour towards guests.

None of the features described on hotels.com were met. The check in was via a link, which we didn't receive. The entire hotel/ restaurant was locked up and there was no coffee sgop or any service at all. The room was dusty, there was no microwave or oven and the fridge was broken. The balcony was dirty and full of debris. It was definitely not a 4.5 or 4 star hotel, I think it looked totally abandoned.

The rooms were bigger than expected. One of the windows was permanently open, so to keep it a decent temperature i had to put the AC quite high. But overall it’s been a nice stay.

Suite was quite large. Appreciated the refrigerator and counter space. Super-close to the train station and the Metropool (concert venue). Easy walk into the main part of town. We had issues with the check-in. There is no on-site personnel. Did not receive the check-in instructions and had to call to get the code to get into the building and the room. Then the code stopped working before our stay was over so we had to call again. On the day we checked out, we got the check out email and right after that the check-in instructions. So some work needed on their end to get the timing right.

Room was painted dark green - beautiful color, but with lack of light extremely weird feeling. No physical reception and lack of possibility to report things, e.g. the curtains in my room practically fell off the railing and the soap dispenser in the bathroom didn’t work properly. No dealbreakers, but would have wanted to make someone aware.