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Best Western Colonel Butler Inn

Name: Best Western Colonel Butler Inn
Address: 278 Mary Street, Old Town Historic District, Niagara-on-the-Lake, Niagara Regional Municipality, Canada, Niagara-on-the-Lake, Ontario, Canada
Rating: 8.73

"Clean beds"

"Smooth check-in/check-out process"

"Loved the food"

"Well located"

"Immaculate rooms"

"Staff provided great service"

Amenities

Parking
Non-Smoking Rooms
Business Center
Housekeeping
Safe-Deposit Box
Bicycle Rental

Show all

Property description

Take advantage of recreation opportunities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

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Guest reviews

8.7

Fabulous

Based on 1,002 verified reviews

Who stays here?

Business

2%

Couple

50%

Family

24%

Group

18%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At Best Western Colonel Butler Inn, reviewers repeatedly praise the friendly, helpful staff and very clean rooms, noting good value and a quiet setting that's within walking distance or a short drive of Queen Street, theatres, wineries, and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Ronald

2 weeks ago

·

Stayed 2 nights

Property in a good location with quick access to centre of Niagara-On-The-Lake and to dozens of wineries. Parking was good. Staff were friendly and overall, great. Hotel has no elevator. Our room on second floor was clean but small, particularly the bathroom. Beds were good but pillow were poor as was the bedsheets. Not sure what they are made of but not soft and actually noisy when you moved. Felt “plasticly”. Weird! In summary, room was okay and staff was excellent. Breakfast was very modest but the ladies looking after the breakfast were wonderful. Carol was one and lady on second day I can’t remember her name but both were terrific. I would rate our stay 4 out of 5 stars. RB

10

Cheryl

5 weeks ago

·

Stayed 1 night

This a clean and safe hotel with friendly staff. I would recommend a stay at this location.

10

Kevin

Apr 13, 2026

·

Stayed 1 night

Clean room and staff was great. Not the most soundproof room but comfortable bed and fresh breakfast.

10

Aida

Apr 12, 2026

·

Stayed 2 nights

Was very pleasant

10

Derrick

Mar 28, 2026

·

Stayed 1 night

Clean , friendly staff

278 Mary Street, Old Town Historic District, Niagara-on-the-Lake, Niagara Regional Municipality, Canada

Location

With a stay at Best Western Colonel Butler Inn in Niagara-on-the-Lake (Old Town Historic District), you'll be within a 5-minute drive of Lake Ontario and Jackson-Triggs Winery. This hotel is 13.1 mi (21 km) from Clifton Hill and 13.5 mi (21.7 km) from Fallsview Casino.

Niagara River Gorge(0.5 miles)

Butler's Barracks(0.6 miles)

Lake Ontario(0.7 miles)

Museum of the Paranormal(0.8 miles)

Royal George Theatre(0.9 miles)

Niagara-on-the-Lake Golf Club(0.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

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Best Western Colonel Butler Inn

Amenities

Property description

Book on Vio

Guest reviews

Fabulous

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Security deposit

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Best Western Colonel Butler Inn.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Fabulous

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Security deposit

Good to know

Have a question?

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Best Western Colonel Butler Inn