Is parking available at the property?

Yes, free self-parking is available on-site. Parking is limited.

What type of breakfast is offered?

A complimentary breakfast is included, served daily.

What are the check-in and check-out times?

Check-in is from 15:00 to 11:00, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Matamoros, within a 5-minute drive of Parque Olímpico Cultura y Conocimiento and Casamata Museum. It is approximately 1.9 miles from Rigo Tovar Monument and 2.1 miles from the 20 Matamoros International Bridge.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available. The pool is open from February 1 to December 1, with access from 9:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. There is no minimum age for children to stay for free.

Does the property allow pets?

No pets or service animals are allowed at this property.

Best Western Hotel Plaza Matamoros

Average nightly price at Best Western Hotel Plaza Matamoros by month, last 12 months (USD)
Month	Average price
January	$76
February	$78
March	$82
April	$80
May	$81
June	$84
July	$80
August	$85
September	$87
October	$83
November	$84
December	$83

What guests think

At Best Western Hotel Plaza Matamoros, travellers often praise very clean rooms and friendly, attentive staff, with a central location convenient for the U.S. consulate and market, making it a practical base for short visits and errands.

Breakfast feedback is mixed: some find it tasty, while others describe it as limited or repetitive. Parking is a recurring pain point, with few on-site spaces and overflow lots that feel inconvenient or unsafe to reach at night. Rooms are generally comfortable, though the property is older and guests mention firm pillows, occasional noisy air conditioning, slow or inconsistent hot water, and patchy Wi-Fi. Overall, it suits short, task-focused stays where convenience matters more than extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests enjoyed the pool, though a few found the water cold. Parking is a recurring issue with limited on-site spaces and overflow lots; the gym opens late and some equipment reportedly does not work.

Related guest reviews

8

Ma

Nov 30, 2024

·

Stayed 1 night

no me gusta dejar mi carro lejos del hotel. no se ma hace. seguro caminar. para llegar al Hotel. tiene uno que llegar temprano para tener estacionamiento

8

Antonio

Nov 19, 2024

·

Stayed 1 night

La Alberca muy fria

8

Hugo Alejandro

Jan 7, 2025

·

Stayed 4 nights

Personal del hotel muy amable y servicial, ambiente tranquilo para descansar, y buena ubicación para el tramite de VISA. Oportunidad de Mejora: Temperatura de la alberca, y cambiar aparatos del gym, lo que hay no funciona y solo quedan las mancuernas.

10

Joana

Nov 23, 2024

·

Stayed 1 night

Very limited parking spaces

10

Eliazar

Aug 4, 2025

·

Stayed 4 nights

We truly enjoyed our stay here! This is not the first time we’ve stayed in Matamoros, but it is the first time we have booked this hotel. The complimentary breakfast was delicious, rooms were squeaky clean, beds were very comfortable. The bathroom was very spacious and the water pressure was excellent. There was also a very convenient parking area right next to the hotel. We were able to enjoy the pool and it was quiet and relaxing and well maintained. Staff was incredibly friendly and accommodating, highly recommend this hotel for your Matamoros stay!

10

Jane

Feb 26, 2025

·

Stayed 2 nights

Very clean and efficient for Mexico border hotel. The free breakfast was amazing and gated parking was secure

10

Juan

May 31, 2023

·

Stayed 1 night

The property was great, the only issue is that there is not enough parking available at the hotel grounds. The only parking that is available is a couple of blocks away and having to walk back to the hotel after parking the vehicle is dangerous for 3 ladies to be waling alone in the dark streets of the city.

8

Ma

Oct 21, 2024

·

Stayed 1 night

me encanta este hotel. lo mal es estacionamiento. si llego tarde ya no hay lugar para estacionamiento

10

Dmitry

Mar 18, 2025

·

Stayed 4 nights

This hotel is likely the best one in town. It is very clean and safe, and so is the area around the hotel. It has beautiful architecture and decorations, rooms are remarkably comfortable and quiet. Ideal for working remotely, too. Restaurant on site has good basic food, and there are good restaurants in the area. Pool is great - large enough for swimming laps and beautiful, too. But the best part is how friendly the staff is! Owner is on site, too, most of the time. If I am ever in Matamoros again, will only stay here!

8

Juan

Sep 25, 2024

·

Stayed 1 night

Todo bien solo que el.estacionamiento estaba lleno y no tenian mas lugares

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Cleanliness

Reviews frequently highlight very clean rooms and common areas. A minority reported odors, pests, stained linens, or missed towel/housekeeping replenishment.

Related guest reviews

10

Gustavo

Jul 14, 2024

·

Stayed 1 night

Nice staff and clean property

6

Abel

Dec 5, 2022

·

Stayed 19,330 nights

Everything was great except for sheets on bed. They had oid soiled staims on them. If stains are still apparent, just dispose of them.

6

Yéssica

Jun 28, 2024

·

Stayed 2 nights

La primera noche aparecieron hormigas voladoras en el baño y solo fueron a revisar, nunca nos ofrecieron un cambio de habitación, la segunda noche, aparecieron más hormigas voladoras dentro de la habitación, se nos ofreció fumigar, pero un miembro de mi familia es alérgico, así que siguieron sin ofrecer un cambio.

6

Gina

Jul 12, 2024

·

Stayed 2 nights

Dirty

10

Eliazar

Aug 4, 2025

·

Stayed 4 nights

We truly enjoyed our stay here! This is not the first time we’ve stayed in Matamoros, but it is the first time we have booked this hotel. The complimentary breakfast was delicious, rooms were squeaky clean, beds were very comfortable. The bathroom was very spacious and the water pressure was excellent. There was also a very convenient parking area right next to the hotel. We were able to enjoy the pool and it was quiet and relaxing and well maintained. Staff was incredibly friendly and accommodating, highly recommend this hotel for your Matamoros stay!

10

Miguel

Aug 25, 2025

·

Stayed 1 night

Todo muy limpio 10/10

10

Alfredo Jonattan

Dec 13, 2024

·

Stayed 1 night

Todo muy bien en limpieza y estancia

10

Joaquin

Jul 16, 2025

·

Stayed 1 night

Hotel limpio y el personal muy amable

10

Dmitry

Mar 18, 2025

·

Stayed 4 nights

This hotel is likely the best one in town. It is very clean and safe, and so is the area around the hotel. It has beautiful architecture and decorations, rooms are remarkably comfortable and quiet. Ideal for working remotely, too. Restaurant on site has good basic food, and there are good restaurants in the area. Pool is great - large enough for swimming laps and beautiful, too. But the best part is how friendly the staff is! Owner is on site, too, most of the time. If I am ever in Matamoros again, will only stay here!

6

Hector

Feb 7, 2023

·

Stayed 2 nights

This hotel is in a good location. It was a little hard to get extra towels, room did not get cleaned while we stayed, breakfast was below average. Hotel was noisy till late at night and staff attention was below average.

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Rooms

Rooms are generally comfortable and sometimes spacious, but the building is older. Guests note firm pillows, occasional noisy or weak air conditioning, delays in hot water, and inconsistent Wi-Fi/TV performance.

Related guest reviews

10

Lizeth

Nov 18, 2025

·

Stayed 1 night

Excelente hotel, sin duda mi mejor opción en Matamoros. Habitaciones limpias, amplias y comodas. El desayuno muy rico. Vale 100% la pena.

8

Francisco

Jan 16, 2024

·

Stayed 3 nights

No me gustó que el agua caliente del baño de la habitación tardaba hasta 15 minutos en salir por la regadera, lo comenté en recepción y no resolvieron nada, así que calculen la cantidad de agua que se desperdicia.

10

Dolores

Dec 12, 2025

·

Stayed 1 night

Todo excelente limpieza y atención sólo las almohadas están duras muy incómodas todo lo demás excelente

8

NANCY ELIZABETH

Apr 26, 2025

·

Stayed 1 night

Bien la ubicacion, el desayuno muy rico, por el precio las instalaciones bien, aunque se percibe que es antiguo el hotel.

8

Jose Alejandro

Sep 4, 2024

·

Stayed 1 night

Overall, a good choice for a one night, just the A/C makes a little bit of noise, and the elevator needs an adjustment of speed since makes you feel illness at your first step outside.

8

Carlos David

Jun 25, 2024

·

Stayed 2 nights

La regadera no tenía agua caliente

10

Eliazar

Aug 4, 2025

·

Stayed 4 nights

We truly enjoyed our stay here! This is not the first time we’ve stayed in Matamoros, but it is the first time we have booked this hotel. The complimentary breakfast was delicious, rooms were squeaky clean, beds were very comfortable. The bathroom was very spacious and the water pressure was excellent. There was also a very convenient parking area right next to the hotel. We were able to enjoy the pool and it was quiet and relaxing and well maintained. Staff was incredibly friendly and accommodating, highly recommend this hotel for your Matamoros stay!

10

Cory

Nov 25, 2025

·

Stayed 1 night

The room is very clean and quaint. A bit small but it’s just fine. The staff is very helpful. Overall, a very nice place to stay.

8

Adriana

Dec 17, 2024

·

Stayed 3 nights

Conexión de internet falló demasiado

6

Marcela

Jun 14, 2024

·

Stayed 3 nights

Considering that it is Matamoros, everything was ok, unfortunately the air conditioning was like having a rotomotor by your side and it was impossible to sleep.

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Service

Service is widely described as friendly, attentive, and accommodating, with helpful front desk support and occasional early check-in. Some reviews mention slow or unhelpful responses, billing issues, and isolated problems handling requests or lost-and-found.

Related guest reviews

10

Dolores

Jan 4, 2026

·

Stayed 1 night

Excelente atención y servicio

4

Ruddy

Jun 4, 2023

·

Stayed 1 night

Slow service in the front

6

Protasio

Jan 9, 2024

·

Stayed 1 night

Hotel viejo remodelado. No está mal. La próxima vez buscaré otra opción. Personal incompetente para facturar. Poco amables. Restaurante un robo. Un café $60 pesos una tortilla de harina grande $25 pesos!!!

10

Jimena

Jan 5, 2023

·

Stayed 19,360 nights

The property is an old building, but they try to keep up to date. The bathroom is brand new. The beds and comfy and the TV is a Smart TV. The frontdesk and room staff is amazing in every way. Really helpful. Location is close to the center good restaurants in walking distance. The stuff i didnt like that much. Repetitive continental Breakfast. Internet speed and signal was not consistent sometimes good sometimes bad.

10

Juan Luis

Apr 7, 2024

·

Stayed 2 nights

Excelente atención

10

Maria

Nov 4, 2025

·

Stayed 2 nights

Staff very courteous....Ms Jasmine front desk was awesome

10

Florencio

Nov 5, 2024

·

Stayed 1 night

My check in was excellent, the clerk checked me in before normal check in time .. very nice of them to do that since I arrived early. Recommend this hotel

8

Virginia

May 21, 2024

·

Stayed 1 night

Buenas instalaciones y servicio. Personal muy amable. El check out muy temprano y no dan opción de prolongar aunque sea unas hrs la estancia (para permanecer en la habitación; ni siquiera pagando hrs adicionales).

8

JOSE GUILLERMO

Jan 27, 2025

·

Stayed 1 night

La atención de las chicas del front desk, así como las del restaurante, es muy buena y servicial, me ayudaron y apoyaron a cubrir mis necesidades. El horario de apertura del gimnasio es muy tarde. Está a partir de las 8 am disponible. En mi caso particular, eso fue un tema importante, ya que no pude ejercitarme antes de iniciar mis actividades. A las 6:00 am le pregunté al chico que está en el front desk en el horario nocturno, si era posible ingresar al gimnasio a esa hora. Sin embargo, con poca actitud de servicio me dijo que no. Le pregunté que a qué hora y respondió que “quizá” después de las 7, pero que no sabía. No me dijo la razón de porqué hasta esa hora (que también está fuera del horario de apertura) y tampoco me dijo por qué no fue posible a las 6. Me pareció que tenía poca actitud de servicio e intención de ayudar y resolver.

2

Ross

Mar 3, 2025

·

Stayed 1 night

Yo sienpre escojo este hotel por la comodidad y el servicio,pero esta ultima vez q me quede ay pata ser exacta Marzo 1 deje olvidado mi MK smart watch y cuando llame para desirles q lo olvide y no estaba en mi maleta oh carro dijieron q nunca encontraron nada y wl ultimo lugar q marka es ay no puedo creer q no sean honestos en ese sentido.

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Location

Central and convenient for the U.S. consulate/CAS, the market, and border crossings, with restaurants nearby. Some felt the immediate area looks rough or unsafe, especially when walking from overflow parking at night.

Related guest reviews

8

Liliana

Jun 27, 2025

·

Stayed 2 nights

Convenient location right next to center market.

10

venu madhav

Jun 4, 2023

·

Stayed 1 night

Good location for shopping and being near the border

10

José Miguel

Feb 27, 2025

·

Stayed 1 night

Está cerca del consulado

10

Liliana

Jun 12, 2023

·

Stayed 1 night

Convenient location

10

OSCAR GUILLERMO

Oct 22, 2024

·

Stayed 3 nights

Esta muy céntrico para acudir a la embajada de USA

8

Rigoberto

Feb 7, 2023

·

Stayed 3 nights

La ubicación esta excelente, la atención por parte del personal es excelente, en el restaurante las opciones de alimentos son limitadas.

8

Armando Valdivia

Feb 6, 2025

·

Stayed 2 nights

It is near of USA consulate and CAS offices

10

JONATHAN

Sep 20, 2024

·

Stayed 2 nights

Excelente ubicación, sobretodo si se tiene cita en el consulado y CAS. Muy céntrico con Restaurantes, bancos y comercios cercanos. Tuve la oportunidad de recorrer las inmediaciones a pie y es de los hoteles mejor conservados en cuanto a su mantenimiento. El desayuno que incluye, cumple con el propósito, Todo el personal amable y servicial

10

Juan

May 31, 2023

·

Stayed 1 night

The property was great, the only issue is that there is not enough parking available at the hotel grounds. The only parking that is available is a couple of blocks away and having to walk back to the hotel after parking the vehicle is dangerous for 3 ladies to be waling alone in the dark streets of the city.

8

Sergio

Apr 3, 2024

·

Stayed 1 night

EL PERSONLA MUY AMABLE. LA ZONA UN TANTO INSEGURA PERO EN GENERAL ESTA BIEN EL HOTEL.

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Dining

Complimentary breakfast is often mentioned but opinions vary: some enjoy it, while many find it limited, repetitive, or below average. The on-site restaurant receives praise for taste, though a few guests considered prices high or quality poor.

Related guest reviews

10

Daniel

Jan 1, 2025

·

Stayed 1 night

Breakfast needs to have more options, and I don’t like that you can only serve you self once

10

Jimena

Jan 5, 2023

·

Stayed 19,360 nights

The property is an old building, but they try to keep up to date. The bathroom is brand new. The beds and comfy and the TV is a Smart TV. The frontdesk and room staff is amazing in every way. Really helpful. Location is close to the center good restaurants in walking distance. The stuff i didnt like that much. Repetitive continental Breakfast. Internet speed and signal was not consistent sometimes good sometimes bad.

8

Gerardo

Sep 27, 2024

·

Stayed 2 nights

El desayuno incluido es muy pobre.

8

Fidel

Nov 17, 2025

·

Stayed 1 night

Parking was just on But breakfast wasn’t all that good, but the people were nice and polite

10

Eliazar

Aug 4, 2025

·

Stayed 4 nights

We truly enjoyed our stay here! This is not the first time we’ve stayed in Matamoros, but it is the first time we have booked this hotel. The complimentary breakfast was delicious, rooms were squeaky clean, beds were very comfortable. The bathroom was very spacious and the water pressure was excellent. There was also a very convenient parking area right next to the hotel. We were able to enjoy the pool and it was quiet and relaxing and well maintained. Staff was incredibly friendly and accommodating, highly recommend this hotel for your Matamoros stay!

10

Maria

May 10, 2025

·

Stayed 1 night

Muy buen hotel, habitaciones super cómodas, limpio, la comida deliciosa y variada. 100% recomendado

8

Diana

Dec 3, 2022

·

Stayed 19,324 nights

Continental breakfast is basically coffee, milk, fruit and oatmeal. Nothing more !! The staff there is not very polite. Really needs some upgrading. Other then that the facility is clean and all other staff is very professional and pleasant.

10

Carlitos

Jan 19, 2025

·

Stayed 2 nights

La comida que tienen en el restaurante está muy rica y todos muy amables excelente servicio ⭐⭐⭐⭐⭐

6

javier

Jun 14, 2024

·

Stayed 2 nights

El desayuno muy pobre

8

Irene

Jul 4, 2023

·

Stayed 2 nights

Our stay was great. Staff was friendly and helpful. The breakfast was lacking as they only served cereal, fruit and hot cakes. The parking is very limited, so try to be in the parking lot early, or you’ll have to park in the overflow parking which is blocks away.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $91	19 $89	20 $91	21 $89	22 $91	23 $91	24 $91
25 $89	26 $92	27 $93	28 $91	29 $92	30 $92	31 $92

Su	Mo	Tu	We	Th	Fr	Sa
1 $91	2 $91	3 $89	4 $93	5 $91	6 $89	7 $89
8 $89	9 $92	10 $89	11 $93	12 $89	13 $89	14 $93
15 $93	16 $89	17 $89	18 $92	19 $91	20 $91	21 $91
22 $91	23 $92	24 $91	25 $94	26 $92	27 $93	28 $91
29 $92	30 $91

Best Western Hotel Plaza Matamoros

Prices for Best Western Hotel Plaza Matamoros

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Double Beds

Suite, 1 King Bed

Guest reviews of Best Western Hotel Plaza Matamoros

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Hotel Plaza Matamoros

Prices for upcoming dates