Holiday Inn Express Torreon by IHG

Shaded underground parking is appreciated, but elevators are frequently out of order or require finicky keycard use. The pool is small and sometimes poorly maintained or unheated, the gym equipment is limited, and a free laundry room is a plus.

Many guests found rooms and common areas clean, but reports of inconsistent housekeeping, unpleasant odors, and occasional pests appear. Some noted dirty areas such as hallways or the breakfast station.

Rooms are spacious and comfortable with very comfy beds and blackout curtains, though decor and bathrooms feel dated despite some renovations. Recurring issues include noisy or weak air conditioning, occasional street noise, and spotty Wi‑Fi or TV service.

Staff are frequently praised as friendly and helpful. Inconsistencies include slow or inflexible front desk responses, early door knocks, unresolved complaints, and repeated frustration with billing/invoicing or refunds.

Central location near restaurants, shopping, and main roads is a consistent highlight, with convenient access and shaded parking. A few mention street noise or temporary roadworks complicating arrival.

Breakfast is included and widely mentioned, with some guests finding it tasty and complete, but many report limited variety, cold or not‑fresh items, and a messy service area at times. Overall food quality is inconsistent.