Is parking available at the property?

Free self parking is available on-site. Limited parking is also provided.

What type of breakfast is offered?

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 4:00 PM, and check-out is at 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the property located in relation to key landmarks?

The property is centrally located in Kitchener, within a 15-minute drive of the University of Waterloo and St Jacobs Farmers Market. It is approximately 1 mile from Cineplex Cinemas Kitchener.

What are the policies for guests staying with children?

Up to 2 children can stay free when occupying the parent or guardian's room, using existing bedding.

Quality Inn Kitchener - Comfortable Stay

Average nightly price at Quality Inn by month, last 12 months (USD)
Month	Average price
January	US$77
February	US$78
March	US$75
April	US$71
May	US$78
June	US$83
July	US$79
August	US$80
September	US$78
October	US$86
November	US$85
December	US$76

What guests think

Reviews of Quality Inn describe generally clean, budget-friendly rooms and friendly staff, with convenient highway and airport access, but a dated property where noise from traffic or other guests, inconsistent service, and occasional maintenance or cleanliness issues affect some stays.

Parking is easy, though several guests found the entrance signage and lighting hard to spot. Breakfast is included and often considered good value, but the room can be crowded and a 7 a.m. start is late for early departures. Expect a straightforward, no-frills stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is convenient, but several guests found the entrance hard to locate or poorly lit. The fitness room/equipment is reported in poor condition.

Related guest reviews

4

David

8 Dec 2025

·

Stayed 1 night

The room had a flashing carbon monoxide detector. The gym equipment was all in poor repair.

8

Peter

3 Sept 2024

·

Stayed 4 nights

Close access to Highway 8 and only about 15 minutes drive to Waterloo University. Two main drawbacks - bathroom sink in room very slow to drain (partially clogged), more importantly the inn’s vehicle entrance (off King Street East) not very obvious to see by arriving drivers and could easily be missed. There should be better signage at the road entrance and with good lighting (there is no lighting now at all) to make the entrance noticeable to arriving vehicles. This is a safety issue as well. Decent free breakfast with diligent staff who cleans vacated tables promptly, which is nice. Decent parking facility. Will stay there again in future visits to Kitchener/Waterloo.

8

John

24 Dec 2024

·

Stayed 1 night

Fast and friendly front desk! Room was clean and spacious. Easy parking (free). Continental breakfast was nice! Great value for the overnight stay.

8

Robert

23 Nov 2025

·

Stayed 1 night

Better signing for the entrance and exit, especially at night.

8

Richard

15 Feb 2025

·

Stayed 1 night

Clean but a bit tired. Needs some updating. Very good bed. Decent hot cold breakfast. Small neglected gym. Close to restaurants and highway. Overall a good stay.

10

John

3 Apr 2025

·

Stayed 1 night

fast and friendly front desk staff. comfortable and spacious rooms. Very clean. Convenient on site parking. walking distance to local restaurants.

8

Malcolm

24 Jul 2025

·

Stayed 1 night

The property was difficult to access for those who aren't familiar with the area.

8

John

16 Dec 2025

·

Stayed 1 night

check in was fast and friendly. Room was spacious and very clean. Bed was comfy. Convenient parking was nice. Restaurants close by.

6

Richard

29 Jun 2025

·

Stayed 2 nights

Lighting to entrance is non existent. Lock on patio doors do not work. Grout in shower area needs a complete overhaul

10

Ed

4 Oct 2025

·

Stayed 1 night

No airport shuttle but it was only a $25 taxi ride.arrived after 1 o'clock in the morning and the staff was fantastic. The room was large and the bed great. Breakfast was more than expected and very tasty.

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Cleanliness

Many guests find rooms very clean, sometimes spotless, with fresh linens. However, recurring complaints cite dirty or worn bathrooms, stained carpets and odors, and a few reports of pests or missed housekeeping.

Related guest reviews

10

Beata

11 Nov 2025

·

Stayed 2 nights

Room and bathroom were spotless. Staff were friendly and helpful. Very good value for the money. Good location.

6

Patrick

9 Nov 2025

·

Stayed 2 nights

The bathroom was very old with some mold and very broken. The shower head was full of calcium.

10

Patty

10 Jan 2026

·

Stayed 1 night

Nice large clean room with really big queen beds.

2

Tyler

14 Oct 2025

·

Stayed 1 night

The room was disgusting, hair all over the place, dirty toilet, dried up urine spots on the floor, paint peeling, rust on the fixtures, worst experience ever. Will never stay at any of this branded hotel chain again as their properties are derelict at best… and their fix was a joke… did I mention the mouse that ran through the room…. Disgusting

8

Kirk

21 Nov 2025

·

Stayed 1 night

Room was very clean, sheets smelled fresh.

10

Diane

26 May 2025

·

Stayed 2 nights

This was a very clean place with very helpful staff.

2

Mary

2 Oct 2024

·

Stayed 1 night

The property was just off the highway which made it very convenient. It is sort of outdated. I was bitten on the face, hand and leg on the night I stayed there. We found a brown bug which I believe was a bed bug

6

Barbara

24 Aug 2025

·

Stayed 3 nights

It was a comfy bed, great staff. Great location and amenities. Cleanliness: The rugs were stained, the table lamps shade super stained, grout in washroom and around faucets, backsplash quite dirty. I had to buy Lysol wipes to clean several areas of the room including a very dirty remote control. Bathroom door would not close properly and shower water pressure was not strong. Old faucets, lamps. Entrance to hotel was very tricky to find and not clear signage which made it harder to find at night. Having some benches by the front entrance would be a good idea for those waiting for visitors, taxis and just wanting to get a bit of fresh air. There was a patio type area out in the back but it was constantly being used by smokers.

4

Nancy

25 Jul 2025

·

Stayed 1 night

The bathtub had many black footprints and the room smelled so bad. There were many large stains on the hallway carpet and it was clearly not vacuumed in the two days we were there. Overall bad experience. Will never go to a Quality Inn again.

2

Ruth

17 May 2025

·

Stayed 1 night

All I am going to say is BED BUGS!

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Rooms

Rooms are basic and dated, with mixed comfort: many find beds comfortable, while others note firm mattresses or lumpy pillows. Noise can be an issue, especially from the highway, doors, or nearby rooms.

Related guest reviews

4

Gary

8 Sept 2025

·

Stayed 7 nights

The room faced traffic coming off the noisy highway and our room was next to the elevator.

2

Amen

19 Dec 2024

·

Stayed 1 night

Highway was keeping us awake all night. It’s so loud

6

BISRAT

9 Aug 2025

·

Stayed 2 nights

The room is too small and very old. Bathroom has mold and the sink hole was very dirty.

10

Susan

30 Apr 2025

·

Stayed 1 night

Beds were very comfortable

6

Richard

28 Aug 2025

·

Stayed 1 night

Small room, no closet for storage

6

Andrew

20 Oct 2025

·

Stayed 1 night

Good room size. The locks are loud! During my stay people kept opening and closing, some slamming the doors after midnight. The lock mechanism is loud, so bring earplugs if you're a light sleeper. Breakfast was the right size

8

Melissa

5 Sept 2025

·

Stayed 1 night

Overall stay was fine, stay was very friendly, only complaint would be very uncomfortable beds with pillows that were falling apart

6

Scott

1 Dec 2025

·

Stayed 1 night

It was clean and comfortable, basically what you paid for. My room was noisy so sleeping was hard to do. I did not like that breakfast didn't start until 7am. I had to be at work for 7am so I didn't get a chance to eat before leaving.

8

Irene

4 Oct 2025

·

Stayed 1 night

Everything was very good for the money. Only gave a 4 for comfort because the mattress was too hard for us personally.

6

Thomas

20 Oct 2025

·

Stayed 1 night

Old, dated. View of the Highway :(

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Service

Many guests praise friendly staff and quick, helpful check-ins, with occasional prompt fixes. Others report unattended or unprofessional front desk experiences and frustrating payment or reservation handling.

Related guest reviews

10

Kenneth

3 Apr 2025

·

Stayed 1 night

The staff here were amazing and simply people of honest integrity. 🙏

8

Intkhab

1 Sept 2025

·

Stayed 1 night

Staff was very good in receiving me and providing good customer service. Night desk clerk went above and beyond to help me leave satisfied in the early hours of the morning. Hotel might be 2 stars, but I thought the service and cleanliness suggested a higher rating.

6

Barbara

20 Oct 2025

·

Stayed 2 nights

I waited 15 minutes to check in because there was no one at reception. The curtains in the room were shabby and not entirely on curtain hooks. The breakfast was disappointing compared to other similar hotel experiences and no staff were present. My feeling is the hotel is understaffed. Or the reception desk wouldn't have been untended and easy fixes like the curtains would be addressed. The room did serve me well and the bed and bedding were comfortable.

2

Min Joo

13 Oct 2025

·

Stayed 1 night

The customer interaction from the front desk was extremely poor. It should be professional whether the customer missed a required payment card. The customer asked the staff if the payment deposit went through, and the staff rushed the customer to insert the credit card into the machine. The customer service should be improved.

2

DONALD

28 Sept 2025

·

Stayed 1 night

We needed to stay another night so booked ok your app. Went down to office and co firmed and could keep same room . Manager advised all in order. Next day I was at an appointment in AM. A man from the total basically barges into our room and told my wife to gather or stuff and get out. She explained we had reservation to no avail. She went to office who couldn’t carriage anything ( in competent) and she explained we we were paying for a confirmed room with same card . Still basically wouldn’t Listen we had to go. Finally advised I was on my way back. Came back and asked them to pulll up our reservation and there it was!!!! No apology - nothing but continued arrogance. Worst travel experience of my life. Wife humiliated in public.

6

Crystal

4 May 2025

·

Stayed 2 nights

Check in was horrible! Was called at 6pm while traveling 5 hours to this hotel to be told my visa debit didn’t go through… of course it didn’t it was a reservation to pay at the property when I arrived. They told me if I did not provide a valid card for them to process now because they were “busy” they would cancel my 2 night reservation! Very unprofessional and did not give one care that we were a few hours away yet, I quickly obliged but trust me if I had another alternative I would have cancelled myself. I’m an avid traveler for sports with my family and I will NEVER use a Quality Inn again!

10

victor

17 Nov 2025

·

Stayed 1 night

our room was super clean.we had trouble with the door locking system, I report it at the front desk, A repair men came to our room and had it repaired in 5 minutes.To me that was super outstanding. Thank you very much.

8

John

16 Dec 2025

·

Stayed 1 night

check in was fast and friendly. Room was spacious and very clean. Bed was comfy. Convenient parking was nice. Restaurants close by.

10

Robert

20 Nov 2025

·

Stayed 1 night

Quick check in. Friendly staff. Clean room

2

Lawrence

24 Nov 2025

·

Stayed 1 night

There was no one at the check in desk. I waited 20 minutes for service

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Location

Convenient for drivers and airport access, with dining and shopping nearby. Downsides include traffic noise and a few concerns about the immediate area or walkability.

Related guest reviews

10

Lynda

25 Oct 2025

·

Stayed 2 nights

Everything was clean and comfortable. Conveniently located to car rental, uhaul rental, and the mall.

2

Mohammed

17 Oct 2025

·

Stayed 2 nights

Was there for a conference and walking back at night was no safe. The building is outdated. The main entrance is locked after 11 pm. The surrounding area is not desirable. Would not return in future.

8

Christa

5 Oct 2025

·

Stayed 1 night

Clean room/ lots of dining and shopping options nearby / conveniently right off the highway

10

James

23 Aug 2025

·

Stayed 1 night

Convenient to Waterloo airport

8

Pamela

2 Dec 2024

·

Stayed 1 night

Great location

10

Cheryl

19 Oct 2025

·

Stayed 1 night

I liked that it was near the turn off for the highway and the 401. Fairway way shopping mall was nearby as well.

8

John

16 Dec 2025

·

Stayed 1 night

check in was fast and friendly. Room was spacious and very clean. Bed was comfy. Convenient parking was nice. Restaurants close by.

8

Artur

16 Aug 2025

·

Stayed 3 nights

Not many places to walk to. Must take the car for everything.

8

Mary

18 Dec 2024

·

Stayed 1 night

Accommodations were clean and comfortable. Location of hotel is next to the highway and traffic is noisy.

8

Michael

8 Oct 2025

·

Stayed 2 nights

Overall good location to the main road ways.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and generally considered good or adequate with a decent selection. Several reviews note a crowded dining area and a 7 a.m. start time that’s late for early departures, with occasional comments about quality or temperature.

Related guest reviews

10

Andrew

15 Aug 2025

·

Stayed 2 nights

Overall very friendly staff. Great breakfast .. All in all a great stay and excellent place . Thankyou.

6

Kara

19 Oct 2024

·

Stayed 1 night

I feel like I can't complain too much given the price; we knew it was budget going in. But when you factor in a taxi to/from the airport, buying dinner etc. I wish I'd just spent a bit more money elsewhere. The staff are doing their best but the property needs a refurb, stained walls, ripped curtains etc. The breakfast was pretty good but the dining room too small so we ended up on lobby chairs with no table.

8

Anne

13 Oct 2025

·

Stayed 1 night

Clean room, nice assortment of breakfast foods.

8

George

25 May 2025

·

Stayed 2 nights

Breakfast room very chaotic and topping off of food was slow if any. Eggs were cold!

10

Darla

16 Sept 2025

·

Stayed 2 nights

Good location for what we needed. Breakfast room was very crowded and we skipped breakfast the second day because of that.

10

Enrico

12 Aug 2025

·

Stayed 1 night

Hotel was very clean and comfortable. The breakfast was very good lots to choose from will definitely stay again

10

Brenda

16 Nov 2025

·

Stayed 1 night

Yes breakfast was good

6

Scott

1 Dec 2025

·

Stayed 1 night

It was clean and comfortable, basically what you paid for. My room was noisy so sleeping was hard to do. I did not like that breakfast didn't start until 7am. I had to be at work for 7am so I didn't get a chance to eat before leaving.

8

Patrick Paul

27 Nov 2025

·

Stayed 1 night

Break fast is only served at 7. I leave by 6am. Options?

8

William

24 Dec 2024

·

Stayed 1 night

Good hotel for the price point. The only thing I would say is that the breakfast was underwhelming.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $76	3 $79	4 $76	5 $102	6 $158	7 $139
8 $76	9 $82	10 $82	11 $82	12 $82	13 $106	14 $106
15 $76	16 $79	17 $82	18 $82	19 $82	20 $152	21 $125
22 $76	23 $82	24 $82	25 $82	26 $82	27 $99	28 $99
29 $76	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
		1 $76	2 $76	3 $96	4 $152	5 $152
6 $76	7 $76	8 $76	9 $76	10 $82	11 $119	12 $119
13 $76	14 $76	15 $76	16 $76	17 $76	18 $99	19 $99
20 $69	21 $76	22 $76	23 $76	24 $76	25 $99	26 $106
27 $82	28 $82	29 $82	30 $76	31 $76

Quality Inn

Prices for Quality Inn

Monthly average prices

About this property

Location

Room options

Standard King 1 Person Sofa Bed

Room, 1 Queen Bed

Standard King 1 Person Sofa Bed Desk

Standard King

Standard 2 Queens 1 Person Sofa Bed

Standard 2 Queens

Guest reviews of Quality Inn

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn

Considering this hotel for your Kitchener trip?

Prices for upcoming dates