Inn At The Quay
US$221
/ night
Avg. for September
Prices for Inn At The Quay
Select dates to see prices and availability
US$221
/ night
Avg. for September
Monthly average prices
Nightly prices at Inn At The Quay average US$136 in the cheapest month (December) and US$287 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$144 |
| February | US$141 |
| March | US$159 |
| April | US$158 |
| May | US$195 |
| June | US$287 |
| July | US$199 |
| August | US$229 |
| September | US$221 |
| October | US$184 |
| November | US$150 |
| December | US$136 |
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Sept · US$221
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Most expensive: June (~US$287)
Cheapest: December (~US$136)
About this property
Be sure to enjoy recreational amenities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Amenities
Be sure to enjoy recreational amenities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in New Westminster? This hotel has 3875 square feet (360 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Enjoy seafood at The Boathouse, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours).
Rooms
Make yourself at home in one of the 126 guestrooms featuring refrigerators and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Location
With a stay at Inn at the Quay in New Westminster (Quayside), you'll be a 1-minute drive from Douglas College and 10 minutes from Holland Park. This hotel is 5.1 mi (8.3 km) from Metropolis at Metrotown and 7.3 mi (11.7 km) from Burnaby Hospital.
What's nearby
Douglas College(0.3 Miles)
Massey Theatre(1.4 Miles)
Queensborough Landing(2.9 Miles)
Burnaby Lake Park(3.5 Miles)
Starlight Casino(4 Miles)
Deer Lake(4.4 Miles)
Lougheed Town Centre(4.7 Miles)
Great Canadian Casino Vancouver(4.9 Miles)
Scotia Barn(5 Miles)
Holland Park(5.1 Miles)
Metropolis at Metrotown(5.1 Miles)
Crystal Mall(5.6 Miles)
Central Park(5.9 Miles)
British Columbia Institute of Technology(6.2 Miles)
Guildford Town Centre(6.4 Miles)
Pitt Meadows, BC (YPK)(14.5 Miles)
Vancouver Harbour Flight Centre (CXH)(16.9 Miles)
Vancouver Intl. Airport (YVR)(16.3 Miles)
Abbotsford, BC (YXX-Abbotsford Intl.)(32.3 Miles)
Mayne Island, BC (YAV-Miners Bay Seaplane Base)(66.2 Miles)
Parking
Restaurant
Non-smoking rooms
Business centre
Room service
Dry cleaning
Location
900 Quayside Drive, Quayside, New Westminster, Canada
Douglas College (0.3 Miles)
Massey Theatre (1.4 Miles)
Queensborough Landing (2.9 Miles)
Burnaby Lake Park (3.5 Miles)
Starlight Casino (4 Miles)
Deer Lake (4.4 Miles)
Room options
7
Room, 1 King Bed (Quay)
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Refrigerator
6
Room, 2 Queen Beds (Quay)
Room details
2 Large Double Beds
Sleeps 4
BalconyAir ConditioningWi-Fi (Free)Refrigerator
6
Room, 1 Queen Bed (Quay)
Room details
1 Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Refrigerator
Guest reviews of Inn At The Quay
8.6
Fabulous
Based on 1,021 verified reviews
Who stays here?
Business
25%
Couple
40%
Family
23%
Group
6%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Inn At The Quay, guests consistently praise the waterfront setting with sweeping Fraser River views, walkable boardwalk access, and proximity to SkyTrain and eateries, while many also note clean, comfortable rooms and generally friendly, accommodating staff.
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What guests think
At Inn At The Quay, guests consistently praise the waterfront setting with sweeping Fraser River views, walkable boardwalk access, and proximity to SkyTrain and eateries, while many also note clean, comfortable rooms and generally friendly, accommodating staff.
Common drawbacks include dated or tired bathrooms, paid parking with occasional access hassles, and train or river noise if doors are open. Several reviews mention limited on-site amenities (no pool or hot tub, sparse vending) and occasional service inconsistencies at the front desk. Expect scenic, convenient riverside stays with simple comforts rather than full-service frills.
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AI-generated summary based on recent guest reviews
Facilities
On-site parking is convenient but paid, and a few guests found the parkade access or availability frustrating. Amenities are limited—no pool or hot tub, sparse vending, and a small gym with some equipment issues or downgrades.
Related guest reviews
8
Cynthia
24 Aug 2025
·
Stayed 2 nights
Property could be updated for the price. A/C is noisy. Balcony could be cleaned. Room was small. No pool or hot tub.
Property could be updated for the price. A/C is noisy. Balcony could be cleaned. Room was small. No pool or hot tub.
10
Mazen H
14 Aug 2025
·
Stayed 6 nights
Nice place and area. Convenient. Reasonably priced rooms. Nice staff. Plenty of parking ($15 Canadian per night).
Nice place and area. Convenient. Reasonably priced rooms. Nice staff. Plenty of parking ($15 Canadian per night).
10
Sara
5 Mar 2025
·
Stayed 3 nights
Didn’t like having to pay daily for parking. Parking should be included. Everything else was great, it is a beautiful place to stay with beautiful views.
Didn’t like having to pay daily for parking. Parking should be included. Everything else was great, it is a beautiful place to stay with beautiful views.
10
Lorry Ann
15 Apr 2024
·
Stayed 2 nights
Very nice views. Parking fee is crazy
Very nice views. Parking fee is crazy
10
Cherry Christy
22 Aug 2024
·
Stayed 2 nights
Great location. Clean room. Gym and sauna open 24/7 which is great! Nearby restaurants are plus!
Great location. Clean room. Gym and sauna open 24/7 which is great! Nearby restaurants are plus!
6
Arlene
5 Oct 2025
·
Stayed 4 nights
No bar on site. Restaurant and bar were next door. The train noise was manageable as long as you kept the balcony door closed. The hotel room was okay, a little tired looking but the view was awesome of the Fraser River. It is advertised as a 3 star hotel and I think that rating fits. The ladies on the day shift at the front desk were very nice but the gentleman on the night shift was not so helpful. The facility was close to family so very convenient. I did not like the underground parking situation much. At times it was hard to find parking, nothing was reserved for hotel guests only. Travelling by myself I didn't like coming back at night and being in the underground parking by myself as it was open and not gated. The ammenities lacked such as the hotel store to pick up snacks etc. Some floors had an ice and pop machine. I would think about staying here again if there wasn't something else closer and a bit newer. The nightly rate was $303 canadian (expedia rate) and I feel like the amenities and room could have been better.
No bar on site. Restaurant and bar were next door. The train noise was manageable as long as you kept the balcony door closed. The hotel room was okay, a little tired looking but the view was awesome of the Fraser River. It is advertised as a 3 star hotel and I think that rating fits. The ladies on the day shift at the front desk were very nice but the gentleman on the night shift was not so helpful. The facility was close to family so very convenient. I did not like the underground parking situation much. At times it was hard to find parking, nothing was reserved for hotel guests only. Travelling by myself I didn't like coming back at night and being in the underground parking by myself as it was open and not gated. The ammenities lacked such as the hotel store to pick up snacks etc. Some floors had an ice and pop machine. I would think about staying here again if there wasn't something else closer and a bit newer. The nightly rate was $303 canadian (expedia rate) and I feel like the amenities and room could have been better.
6
Todd
3 Aug 2024
·
Stayed 1 night
I paid 300 dollars and there was no pool or hot tub. Little pricey for the price
I paid 300 dollars and there was no pool or hot tub. Little pricey for the price
6
Darren
1 Sept 2025
·
Stayed 1 night
They didnt have a lot of the normal conveniences that hotels should have. No vending machines other than drinks. No toothbrush at reception. No tums / rolaids, many hotels have that little store inside, none. Lights were burned out, other than lamps. Clean, nice room otherwise
They didnt have a lot of the normal conveniences that hotels should have. No vending machines other than drinks. No toothbrush at reception. No tums / rolaids, many hotels have that little store inside, none. Lights were burned out, other than lamps. Clean, nice room otherwise
6
Lorraine
13 Nov 2025
·
Stayed 7 nights
No microwave was available to in the lobby, and the stairmaster in the fitness center did not work properly (selecting a program did not work; had to manually increase the level), but what was really disappointing was going to the restaurant next door, The Boathouse, after the hotel clerk handed me a card that stated a 20% discount if we eat at there. My companion and I relied on the card and ordered food that totaled over $200. We were handed the bill, however, that showed a $20 deduction, not 20%. When I questioned the bill, the manager was called who explained that the card is good for up to $20. I asked why it was not mentioned on the card and she said to talk to the hotel clerk, so I did. The hotel clerk said that she never heard of the $20 limit. I went back to the manager and she stormed to the front desk to tell the clerk about the limit. Not getting the discount was ok with me; it was the restaurant manager's rude behavior that bothered me. She made no apology whatsoever and just gave me this 'too bad' attitude. We had favorite restaurants to go to in New Westminster. We tried The Boathouse only because of the offer that turned out to be misleading.
No microwave was available to in the lobby, and the stairmaster in the fitness center did not work properly (selecting a program did not work; had to manually increase the level), but what was really disappointing was going to the restaurant next door, The Boathouse, after the hotel clerk handed me a card that stated a 20% discount if we eat at there. My companion and I relied on the card and ordered food that totaled over $200. We were handed the bill, however, that showed a $20 deduction, not 20%. When I questioned the bill, the manager was called who explained that the card is good for up to $20. I asked why it was not mentioned on the card and she said to talk to the hotel clerk, so I did. The hotel clerk said that she never heard of the $20 limit. I went back to the manager and she stormed to the front desk to tell the clerk about the limit. Not getting the discount was ok with me; it was the restaurant manager's rude behavior that bothered me. She made no apology whatsoever and just gave me this 'too bad' attitude. We had favorite restaurants to go to in New Westminster. We tried The Boathouse only because of the offer that turned out to be misleading.
8
David
26 Aug 2024
·
Stayed 1 night
Hotel looked recently renovated Room was beautiful View was amazing Gym equipment had been recently downgraded but the website still showed the better machines that had been removed
Hotel looked recently renovated Room was beautiful View was amazing Gym equipment had been recently downgraded but the website still showed the better machines that had been removed
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms are generally very clean and well maintained, with many praising housekeeping. Some reported lapses or wear, including dirty grout, unclean balconies, pests, or missed items from prior guests.
Related guest reviews
10
Emily
2 Oct 2025
·
Stayed 1 night
Clean room
Clean room
10
linda
16 Nov 2025
·
Stayed 1 night
Awesome views, clean and friendly staff.
Awesome views, clean and friendly staff.
10
Soraya
23 Feb 2025
·
Stayed 1 night
Very nice and clean room
Very nice and clean room
10
Jean
23 Nov 2025
·
Stayed 1 night
Check in personal we very pleasant and helpful. Room was very clean and view was amazing.
Check in personal we very pleasant and helpful. Room was very clean and view was amazing.
10
Maria
1 Jul 2025
·
Stayed 6 nights
The hotel was quite unassuming at first glance, but pleasantly surprising. While the rooms looked small in the photos, they’re actually spacious and well laid out. Everything was clean and well maintained. That said, a few updates wouldn’t hurt to bring the space a bit more up to date, like adding a safe in every room, for example, would be a practical improvement. The location is excellent, conveniently within walking distance to several amenities. The Craft Café, just a few steps away, was such a great find (the food and coffee are fantastic), and the Sabai Thai Spa nearby was an absolute treat. All in all, a very comfortable and well-situated stay.
The hotel was quite unassuming at first glance, but pleasantly surprising. While the rooms looked small in the photos, they’re actually spacious and well laid out. Everything was clean and well maintained. That said, a few updates wouldn’t hurt to bring the space a bit more up to date, like adding a safe in every room, for example, would be a practical improvement. The location is excellent, conveniently within walking distance to several amenities. The Craft Café, just a few steps away, was such a great find (the food and coffee are fantastic), and the Sabai Thai Spa nearby was an absolute treat. All in all, a very comfortable and well-situated stay.
8
Jane
23 May 2024
·
Stayed 1 night
Have stayed previously. Nice location and amenities. Nice rooms. This visit housekeeping was lacking. Entered our room to find it hadn't been changed over yet. New room we were moved to had previous guest's pants and underwear under vanity. Was pushed quite far under and was likely missed, but these details are important. Let front desk know on checkout. Otherwise really like this hotel and location. Front end friendly.
Have stayed previously. Nice location and amenities. Nice rooms. This visit housekeeping was lacking. Entered our room to find it hadn't been changed over yet. New room we were moved to had previous guest's pants and underwear under vanity. Was pushed quite far under and was likely missed, but these details are important. Let front desk know on checkout. Otherwise really like this hotel and location. Front end friendly.
10
Shanna
29 Jan 2024
·
Stayed 1 night
Beautiful view, clean room & nice restaurant onsite
Beautiful view, clean room & nice restaurant onsite
6
Rolf
11 Aug 2024
·
Stayed 1 night
Dårlig renhold. Balkongen var forferdelig, og kunne ikke benyttes. Personalet var ikke verken hyggelig eller vennlig. Selve hotellet var svært slitent, men dårlig vedlikehold.
Dårlig renhold. Balkongen var forferdelig, og kunne ikke benyttes. Personalet var ikke verken hyggelig eller vennlig. Selve hotellet var svært slitent, men dårlig vedlikehold.
2
Sajan
19 Jul 2025
·
Stayed 2 nights
Our first room was completely covered in hair and got no compensation
Our first room was completely covered in hair and got no compensation
8
Heather
13 Oct 2025
·
Stayed 1 night
The bathrooms havent been updated since i stayed in 2009. Really dated, dirty grout, tiny bathtub. The beds are comfy and the linens are good quality. Staff are very nice. Love being right on the river.
The bathrooms havent been updated since i stayed in 2009. Really dated, dirty grout, tiny bathtub. The beds are comfy and the linens are good quality. Staff are very nice. Love being right on the river.
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AI-generated summary based on recent guest reviews
Rooms
Waterfront rooms with balconies and river views stand out; beds are usually comfortable and many find the spaces quiet or roomy. Downsides noted include dated decor, low showerheads, occasional HVAC noise/issues, and rare Wi-Fi limitations.
Related guest reviews
10
Leanna
27 Jan 2025
·
Stayed 1 night
Great Location! Room was spacious and clean. would
Great Location! Room was spacious and clean. would
6
john
11 Dec 2023
·
Stayed 4 nights
Heater in room very loud and not very efficient, cycling on and off every 10 - 15 minutes. Hard to sleep through the noise of the heater.
Heater in room very loud and not very efficient, cycling on and off every 10 - 15 minutes. Hard to sleep through the noise of the heater.
10
Mary-Anne
9 Feb 2025
·
Stayed 1 night
The staff were super friendly at check in. The bed was very comfortable. But couldn't turn off the heat so it kept turning on and off all night so that was kind of annoying. Incredible view
The staff were super friendly at check in. The bed was very comfortable. But couldn't turn off the heat so it kept turning on and off all night so that was kind of annoying. Incredible view
8
Wayne
21 Feb 2025
·
Stayed 1 night
Our room had a stunning panoramic view across the Fraser River, with a corner balcony. Nice touch was the robes, useful as a fog rolled in so we kept warm while watching the tug boats pull the timber up the river.
Our room had a stunning panoramic view across the Fraser River, with a corner balcony. Nice touch was the robes, useful as a fog rolled in so we kept warm while watching the tug boats pull the timber up the river.
10
Chelsea
23 Sept 2025
·
Stayed 1 night
Quiet rooms, comfy beds.
Quiet rooms, comfy beds.
8
Michael
10 Feb 2025
·
Stayed 5 nights
Not bad property. First world problem. Wifi not accessible on all platforms, which sucked
Not bad property. First world problem. Wifi not accessible on all platforms, which sucked
8
David
6 Feb 2024
·
Stayed 3 nights
The view and location where amazing. We enjoyed watching the boats and barges going up and down the river day and night from our room. We also enjoyed walking the board walk and the easy access to the SkyTrain. The only thing that we didn't like was the peeling wallpaper in the bathroom and the tub that was missing parts. Probably needs a remodel.
The view and location where amazing. We enjoyed watching the boats and barges going up and down the river day and night from our room. We also enjoyed walking the board walk and the easy access to the SkyTrain. The only thing that we didn't like was the peeling wallpaper in the bathroom and the tub that was missing parts. Probably needs a remodel.
6
Arlene
5 Oct 2025
·
Stayed 4 nights
No bar on site. Restaurant and bar were next door. The train noise was manageable as long as you kept the balcony door closed. The hotel room was okay, a little tired looking but the view was awesome of the Fraser River. It is advertised as a 3 star hotel and I think that rating fits. The ladies on the day shift at the front desk were very nice but the gentleman on the night shift was not so helpful. The facility was close to family so very convenient. I did not like the underground parking situation much. At times it was hard to find parking, nothing was reserved for hotel guests only. Travelling by myself I didn't like coming back at night and being in the underground parking by myself as it was open and not gated. The ammenities lacked such as the hotel store to pick up snacks etc. Some floors had an ice and pop machine. I would think about staying here again if there wasn't something else closer and a bit newer. The nightly rate was $303 canadian (expedia rate) and I feel like the amenities and room could have been better.
No bar on site. Restaurant and bar were next door. The train noise was manageable as long as you kept the balcony door closed. The hotel room was okay, a little tired looking but the view was awesome of the Fraser River. It is advertised as a 3 star hotel and I think that rating fits. The ladies on the day shift at the front desk were very nice but the gentleman on the night shift was not so helpful. The facility was close to family so very convenient. I did not like the underground parking situation much. At times it was hard to find parking, nothing was reserved for hotel guests only. Travelling by myself I didn't like coming back at night and being in the underground parking by myself as it was open and not gated. The ammenities lacked such as the hotel store to pick up snacks etc. Some floors had an ice and pop machine. I would think about staying here again if there wasn't something else closer and a bit newer. The nightly rate was $303 canadian (expedia rate) and I feel like the amenities and room could have been better.
6
Dee
16 Dec 2025
·
Stayed 2 nights
Location isn't as accessible from the metro station as it looks. There are many stairs and a roundabout path must be taken to get to the hotel from the train. Room wasn't available when I arrived, which is fine, but I had to go back and check with the front desk to figure out when one was ready, I never got a text or email. Room had a nice view but was otherwise unremarkable. My partner described the mattress as "carboard-like". The shower head in the shower was so low I had to squat to wash my hair and I'm not even that tall of a girl. But things were generally pretty clean.
Location isn't as accessible from the metro station as it looks. There are many stairs and a roundabout path must be taken to get to the hotel from the train. Room wasn't available when I arrived, which is fine, but I had to go back and check with the front desk to figure out when one was ready, I never got a text or email. Room had a nice view but was otherwise unremarkable. My partner described the mattress as "carboard-like". The shower head in the shower was so low I had to squat to wash my hair and I'm not even that tall of a girl. But things were generally pretty clean.
10
Ann
4 Jan 2026
·
Stayed 3 nights
Nice room, cool view of the river. The Boathouse attched to the hotel had good food. Plenty of other restaurants nearby as well.
Nice room, cool view of the river. The Boathouse attched to the hotel had good food. Plenty of other restaurants nearby as well.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, professional, and accommodating, with occasional early check-ins and upgrades. Multiple reviews cite inconsistent front-desk service or slow responses, especially late at night.
Related guest reviews
4
Kelsey
29 Nov 2025
·
Stayed 1 night
No parking in front. Went to parkade but no key to get up and had to walk through and up. Front desk person was mediocre and just handed keys with no info on pool, wifi etc. got up after 5 hours of travel and couldn’t find a room service menu. Called down to front desk and they told us to come down for it - wow awesome service we are paying for. Received room service and room was decent but no seasoning brought up, no water. Just a plate on a tray with silverware. First and last stay for us.
No parking in front. Went to parkade but no key to get up and had to walk through and up. Front desk person was mediocre and just handed keys with no info on pool, wifi etc. got up after 5 hours of travel and couldn’t find a room service menu. Called down to front desk and they told us to come down for it - wow awesome service we are paying for. Received room service and room was decent but no seasoning brought up, no water. Just a plate on a tray with silverware. First and last stay for us.
2
Randy
1 Apr 2024
·
Stayed 1 night
Middle of the night, couldn’t sleep so stepped out onto the little patio for some air. Wear shorts and a t-shirt, after a minute turned to go inside and the sliding door wouldn’t. I WAS ALONE….called the desk from my cell which I thankfully had, and called the desk. They said they were sending someone up. 10 minutes pass, freezing at this point, I call back. Any second now I was told. 20 minutes, and 2 more phone calls later, some guy came into the room and opened the door. I immediately packed my stuff, handed over the keys, and left for another hotel….in the middle of the night!! No explanation, no apology. Waiting for a refund.
Middle of the night, couldn’t sleep so stepped out onto the little patio for some air. Wear shorts and a t-shirt, after a minute turned to go inside and the sliding door wouldn’t. I WAS ALONE….called the desk from my cell which I thankfully had, and called the desk. They said they were sending someone up. 10 minutes pass, freezing at this point, I call back. Any second now I was told. 20 minutes, and 2 more phone calls later, some guy came into the room and opened the door. I immediately packed my stuff, handed over the keys, and left for another hotel….in the middle of the night!! No explanation, no apology. Waiting for a refund.
10
David
17 May 2025
·
Stayed 1 night
Perfect spot. Loved the view. Staff was excellent.
Perfect spot. Loved the view. Staff was excellent.
10
Larry
25 Aug 2025
·
Stayed 1 night
Front desk staff always so friendly and helpful. We were allowed to check in early as our room was ready and this was so nice!
Front desk staff always so friendly and helpful. We were allowed to check in early as our room was ready and this was so nice!
10
Naina
18 Jul 2023
·
Stayed 2 nights
I was exhausted from my very early flight and reached the hotel at 2:30 pm. To my surprise my room was ready and they allowed me to check in early and gave me a little welcome bag with water and snacks. Room was spacious with a beautiful water view. The hotel is located closed to the train and a lot of restaurants. Loved my stay.
I was exhausted from my very early flight and reached the hotel at 2:30 pm. To my surprise my room was ready and they allowed me to check in early and gave me a little welcome bag with water and snacks. Room was spacious with a beautiful water view. The hotel is located closed to the train and a lot of restaurants. Loved my stay.
10
Brittany
29 Mar 2025
·
Stayed 5 nights
Great stay the staff was always pleasant.
Great stay the staff was always pleasant.
6
Jimmy
20 May 2025
·
Stayed 2 nights
Check in staff at the reception was this older lady that looked extremly stressed and irritable when I was in the process of signing in and had to take a important phone call. My other party of 2 volunteered to check in while she waited, but was rudely told that she cannot do that and has to wait to till she checks me in. Found that to be extremely unfriendly for some in the hospitality business Other staff members were friendly though
Check in staff at the reception was this older lady that looked extremly stressed and irritable when I was in the process of signing in and had to take a important phone call. My other party of 2 volunteered to check in while she waited, but was rudely told that she cannot do that and has to wait to till she checks me in. Found that to be extremely unfriendly for some in the hospitality business Other staff members were friendly though
8
Joseph
20 Dec 2024
·
Stayed 3 nights
I would have given it 5 stars. Really close. Front desk was inconsistent. Some were great. Others didn’t smile
I would have given it 5 stars. Really close. Front desk was inconsistent. Some were great. Others didn’t smile
10
Carrie
14 Sept 2025
·
Stayed 2 nights
Easy checkin process, friendly staff, clean and safe for solo travelers.
Easy checkin process, friendly staff, clean and safe for solo travelers.
4
Tamara
12 Nov 2024
·
Stayed 6 nights
This property is not what it used to be. I stay here at least once a year, sometimes twice. Unfortunately, the staff has been the biggest disappointment—they're neither polite nor welcoming. Whenever you ask for something, it feels like you're bothering them. For example, I requested a box of Kleenex, and the receptionist pulled out her own OPENED box from under her desk rather than going to the back room to get a new one! The location is excellent, but like many hotels in good locations, it seems they're no longer putting in the effort. It feels as if we're supposed to be satisfied with the location alone, and that’s disappointing. I think I'll choose a hotel closer to Metrotown next time - it's only about 10 min drive from this hotel.
This property is not what it used to be. I stay here at least once a year, sometimes twice. Unfortunately, the staff has been the biggest disappointment—they're neither polite nor welcoming. Whenever you ask for something, it feels like you're bothering them. For example, I requested a box of Kleenex, and the receptionist pulled out her own OPENED box from under her desk rather than going to the back room to get a new one! The location is excellent, but like many hotels in good locations, it seems they're no longer putting in the effort. It feels as if we're supposed to be satisfied with the location alone, and that’s disappointing. I think I'll choose a hotel closer to Metrotown next time - it's only about 10 min drive from this hotel.
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AI-generated summary based on recent guest reviews
Location
Scenic riverside setting on the boardwalk near River Market and SkyTrain makes it easy to reach restaurants and Vancouver. Some guests faced stairs or construction detours and noted train noise or a gritty feel near the station.
Related guest reviews
10
Ron D
3 Nov 2025
·
Stayed 3 nights
Great location, loved the view of the Fraser River, clean, helpful staff, near all amenities.
Great location, loved the view of the Fraser River, clean, helpful staff, near all amenities.
10
Ian
1 Jul 2024
·
Stayed 1 night
Clean and welcoming hotel near the Expo Sky Train which can get you downtown in 30 minutes and the airport in 60. All rooms have a view of the Fraser and their is the ability to walk on the Broadwalk along the river.
Clean and welcoming hotel near the Expo Sky Train which can get you downtown in 30 minutes and the airport in 60. All rooms have a view of the Fraser and their is the ability to walk on the Broadwalk along the river.
8
Shawn
16 Dec 2024
·
Stayed 2 nights
Excellent rooms. Great location on the river however separated from downtown by rail corridor making for an extra 20 min walk to get offsite
Excellent rooms. Great location on the river however separated from downtown by rail corridor making for an extra 20 min walk to get offsite
8
mitchel
25 Jul 2025
·
Stayed 2 nights
Nice, clean and comfortable rooms. Friendly staff. However, the hotel is between train tracks and a working river so there is a lot of noise (night and day) from trains and industrial boat traffic
Nice, clean and comfortable rooms. Friendly staff. However, the hotel is between train tracks and a working river so there is a lot of noise (night and day) from trains and industrial boat traffic
6
Dee
16 Dec 2025
·
Stayed 2 nights
Location isn't as accessible from the metro station as it looks. There are many stairs and a roundabout path must be taken to get to the hotel from the train. Room wasn't available when I arrived, which is fine, but I had to go back and check with the front desk to figure out when one was ready, I never got a text or email. Room had a nice view but was otherwise unremarkable. My partner described the mattress as "carboard-like". The shower head in the shower was so low I had to squat to wash my hair and I'm not even that tall of a girl. But things were generally pretty clean.
Location isn't as accessible from the metro station as it looks. There are many stairs and a roundabout path must be taken to get to the hotel from the train. Room wasn't available when I arrived, which is fine, but I had to go back and check with the front desk to figure out when one was ready, I never got a text or email. Room had a nice view but was otherwise unremarkable. My partner described the mattress as "carboard-like". The shower head in the shower was so low I had to squat to wash my hair and I'm not even that tall of a girl. But things were generally pretty clean.
8
ray
22 Jul 2024
·
Stayed 1 night
Construction made entry difficult. Difficult to find. Beautiful views though
Construction made entry difficult. Difficult to find. Beautiful views though
10
Mark
17 May 2025
·
Stayed 1 night
Everything is handy. Metro is very convenient making it easy for events in Vancouver. Lots of restaurants close by
Everything is handy. Metro is very convenient making it easy for events in Vancouver. Lots of restaurants close by
10
Sandra
24 Apr 2025
·
Stayed 2 nights
Very short walk to the Sky Train. Made going into Vancouver for a concert very easy and quick.
Very short walk to the Sky Train. Made going into Vancouver for a concert very easy and quick.
10
Elisa
9 Apr 2024
·
Stayed 2 nights
I had an event at the Anvil Centre and the proximity was perfect. Even though there was construction on the go outside of the property, it wasn't disruptive.
I had an event at the Anvil Centre and the proximity was perfect. Even though there was construction on the go outside of the property, it wasn't disruptive.
8
Samuel M
22 Jun 2024
·
Stayed 7 nights
Cool place. Near the Skytrain station and the water, nice markets and restaurants in the area. You can tell it's a little old, but it's still nice.
Cool place. Near the Skytrain station and the water, nice markets and restaurants in the area. You can tell it's a little old, but it's still nice.
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AI-generated summary based on recent guest reviews
Dining
Attached Boathouse and many nearby options draw praise, though several guests found it pricey or had disappointing experiences. Typically no free breakfast; a few mention late opening times or limited vegetarian choices.
Related guest reviews
8
Shelley
23 Nov 2024
·
Stayed 3 nights
Staff were friendly and room was comfortable. There is a sign in the hotel lobby that says "be nice to your housekeeper, she's alone with your toothbrush" if I was the manager I would take this sign down. The Boathouse restaurant did not offer any vegetarian entrees.
Staff were friendly and room was comfortable. There is a sign in the hotel lobby that says "be nice to your housekeeper, she's alone with your toothbrush" if I was the manager I would take this sign down. The Boathouse restaurant did not offer any vegetarian entrees.
10
David
27 Oct 2025
·
Stayed 3 nights
I travel to B.C. a couple of times a year and i wouldn't stay anywhere else. The accommodations are wonderful and the sevice is always, friendly and professional. The rooms are always kept to the highest standards and there is ample on-site parking for a nominal fee. There is shopping on the boardwalk, as well as good dining options. The Boathouse restaurant has a gret choice of delicious seafood and friendly bartenders if you do the adult beverage thing. The view of the Quay is beautiful with backed by the cityscape which is stunning at night. You should go for a peaceful, enjoyable stay.
I travel to B.C. a couple of times a year and i wouldn't stay anywhere else. The accommodations are wonderful and the sevice is always, friendly and professional. The rooms are always kept to the highest standards and there is ample on-site parking for a nominal fee. There is shopping on the boardwalk, as well as good dining options. The Boathouse restaurant has a gret choice of delicious seafood and friendly bartenders if you do the adult beverage thing. The view of the Quay is beautiful with backed by the cityscape which is stunning at night. You should go for a peaceful, enjoyable stay.
10
Christine
26 Jul 2023
·
Stayed 1 night
Beautiful hotel room. Great check in and welcome. Lovely robes. Restaurant downstairs was terrible. Expensive and the food was cooked poorly. Fish very dry and overdone. Potatoes were half raw. Way over priced for the quality. Went for our 25th anniversary dinner and the meal was very disappointed.
Beautiful hotel room. Great check in and welcome. Lovely robes. Restaurant downstairs was terrible. Expensive and the food was cooked poorly. Fish very dry and overdone. Potatoes were half raw. Way over priced for the quality. Went for our 25th anniversary dinner and the meal was very disappointed.
8
Nigel
13 Jun 2023
·
Stayed 3 nights
close to Skytrain stations. Boathouse restaurant is excellent.
close to Skytrain stations. Boathouse restaurant is excellent.
10
Kory
20 Jun 2024
·
Stayed 2 nights
We loved the views of the river and watching the tug boats working. The boathouse restaurant on site was so convenient, and top notch. The room was comfortable, spacious and very clean. We would definitely stay here again
We loved the views of the river and watching the tug boats working. The boathouse restaurant on site was so convenient, and top notch. The room was comfortable, spacious and very clean. We would definitely stay here again
10
Ann
4 Jan 2026
·
Stayed 3 nights
Nice room, cool view of the river. The Boathouse attched to the hotel had good food. Plenty of other restaurants nearby as well.
Nice room, cool view of the river. The Boathouse attched to the hotel had good food. Plenty of other restaurants nearby as well.
8
Jess
5 Mar 2025
·
Stayed 4 nights
Nice view up front. No free included breakfast but lots of restaurants nearby. Pretty quiet in room.
Nice view up front. No free included breakfast but lots of restaurants nearby. Pretty quiet in room.
6
Lorraine
13 Nov 2025
·
Stayed 7 nights
No microwave was available to in the lobby, and the stairmaster in the fitness center did not work properly (selecting a program did not work; had to manually increase the level), but what was really disappointing was going to the restaurant next door, The Boathouse, after the hotel clerk handed me a card that stated a 20% discount if we eat at there. My companion and I relied on the card and ordered food that totaled over $200. We were handed the bill, however, that showed a $20 deduction, not 20%. When I questioned the bill, the manager was called who explained that the card is good for up to $20. I asked why it was not mentioned on the card and she said to talk to the hotel clerk, so I did. The hotel clerk said that she never heard of the $20 limit. I went back to the manager and she stormed to the front desk to tell the clerk about the limit. Not getting the discount was ok with me; it was the restaurant manager's rude behavior that bothered me. She made no apology whatsoever and just gave me this 'too bad' attitude. We had favorite restaurants to go to in New Westminster. We tried The Boathouse only because of the offer that turned out to be misleading.
No microwave was available to in the lobby, and the stairmaster in the fitness center did not work properly (selecting a program did not work; had to manually increase the level), but what was really disappointing was going to the restaurant next door, The Boathouse, after the hotel clerk handed me a card that stated a 20% discount if we eat at there. My companion and I relied on the card and ordered food that totaled over $200. We were handed the bill, however, that showed a $20 deduction, not 20%. When I questioned the bill, the manager was called who explained that the card is good for up to $20. I asked why it was not mentioned on the card and she said to talk to the hotel clerk, so I did. The hotel clerk said that she never heard of the $20 limit. I went back to the manager and she stormed to the front desk to tell the clerk about the limit. Not getting the discount was ok with me; it was the restaurant manager's rude behavior that bothered me. She made no apology whatsoever and just gave me this 'too bad' attitude. We had favorite restaurants to go to in New Westminster. We tried The Boathouse only because of the offer that turned out to be misleading.
8
Edgar
23 Dec 2022
·
Stayed 19,346 nights
Beautiful view, Nice property The Boathouse, beyond management's control (I assume) had no heat. There was no signage stating they didn't have heat (and it was snowing). No one said anything until you've already ordered and asked if they could turn the heat up...did they say sorry, our heating system is broken.
Beautiful view, Nice property The Boathouse, beyond management's control (I assume) had no heat. There was no signage stating they didn't have heat (and it was snowing). No one said anything until you've already ordered and asked if they could turn the heat up...did they say sorry, our heating system is broken.
8
Shauna
27 May 2025
·
Stayed 3 nights
Room was nice, clean & appealing. Great location close to restaurants, transportation, shopping. No safe in room was dissapointing and there was no fresh brewed coffed on site and the restaurant does not open until 9am. *there a coffee machine in the suite but it is located in the bathroom which is unappealing.
Room was nice, clean & appealing. Great location close to restaurants, transportation, shopping. No safe in room was dissapointing and there was no fresh brewed coffed on site and the restaurant does not open until 9am. *there a coffee machine in the suite but it is located in the bathroom which is unappealing.
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AI-generated summary based on recent guest reviews
10
Larry
last week
·
Stayed 1 night
always enjoyable 😊
always enjoyable 😊
8
Anita
3 weeks ago
·
Stayed 1 night
I was very happy with the room, the view , the decor. Check in was especially nice as we were given a small welcome bag with2 small water bottles and 4 wrapped chocolates. The location is great ( right on the river) and close to the sky train which takes you into the heart of the city. My only complaint is that you can's stream the movies ( Netflix etc) and are limited to the cable. I don't watch a lot of TV , but it is nice to be able to stream a movies at night after an active day.
I was very happy with the room, the view , the decor. Check in was especially nice as we were given a small welcome bag with2 small water bottles and 4 wrapped chocolates. The location is great ( right on the river) and close to the sky train which takes you into the heart of the city. My only complaint is that you can's stream the movies ( Netflix etc) and are limited to the cable. I don't watch a lot of TV , but it is nice to be able to stream a movies at night after an active day.
10
chris
3 weeks ago
·
Stayed 2 nights
Nice location on the water. Great restaurants nearby
Nice location on the water. Great restaurants nearby
10
Federico
3 weeks ago
·
Stayed 3 nights
This is a great place to stay. They allow dogs but with extra charge which is understandable. I love the views, the are and the restaurants near the hotel. Grat walking area.
This is a great place to stay. They allow dogs but with extra charge which is understandable. I love the views, the are and the restaurants near the hotel. Grat walking area.
8
Timia
3 weeks ago
·
Stayed 2 nights
We had a room with a soaker/jacuzzi tub that was very high and awkward to get out of - could have had a regular bathroom and been happy - just an fyi to anyone who books. Otherwise, lovely stay. Great staff, convenient location, comfortable bed. Definitely recommend.
We had a room with a soaker/jacuzzi tub that was very high and awkward to get out of - could have had a regular bathroom and been happy - just an fyi to anyone who books. Otherwise, lovely stay. Great staff, convenient location, comfortable bed. Definitely recommend.
FAQs about Inn At The Quay
Is parking available at the property?
Self parking is available on-site for a fee of CAD 17.00 per day, which includes in/out privileges. Limited parking is provided, and reservations are not required.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are served on weekdays from 6:30 AM to noon and on weekends from 9:00 AM to 1:00 PM for a fee ranging from approximately CAD 15 to 25 per person.
Does the property allow pets?
Pets are allowed at the property with a fee of CAD 50 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property has limited wheelchair-accessible features, including elevators and step-free entrances. However, it is recommended to contact the property for specific accessibility needs.
What is the location of the property in relation to key landmarks?
The property is located in New Westminster (Quayside), just a 1-minute drive from Douglas College and 10 minutes from Holland Park. It is approximately 5.1 miles from Metropolis at Metrotown and 7.3 miles from Burnaby Hospital.
What are the hotel's policies for guests staying with children?
Children are allowed at the property. However, specific age policies regarding free stays for children are not mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: NO DATA
- 2026-09-18: 257.32555068359375USD
- 2026-09-19: NO DATA
- 2026-09-20: NO DATA
- 2026-09-21: 246.1472616532135USD
- 2026-09-22: 236.0076943988037USD
- 2026-09-23: 221.93485338394166USD
- 2026-09-24: 230.3230015486908USD
- 2026-09-25: 221.8396987561035USD
- 2026-09-26: 227.2829704219055USD
- 2026-09-27: 150.71619894737242USD
- 2026-09-28: 169.18627564933777USD
- 2026-09-29: 170.07020929771423USD
- 2026-09-30: 175.35857034927366USD
- 2026-10-01: 172.4518746884918USD
- 2026-10-02: 191.08349378181458USD
- 2026-10-03: 207.76927247802735USD
- 2026-10-04: 162.78830804847718USD
- 2026-10-05: 222.76573281539916USD
- 2026-10-06: 193.14291429832457USD
- 2026-10-07: 174.8296904988861USD
- 2026-10-08: 170.9632419542694USD
- 2026-10-09: 170.9754731210327USD
- 2026-10-10: 174.8296904988861USD
- 2026-10-11: 153.56105634872435USD
- 2026-10-12: 148.3224598726654USD
- 2026-10-13: 171.2793274999237USD
- 2026-10-14: 174.8296904988861USD
- 2026-10-15: 207.11799346954345USD
- 2026-10-16: 220.37155628837584USD
- 2026-10-17: 637.9973962225341USD
- 2026-10-18: 185.3340579888916USD
- 2026-10-19: 174.8296904988861USD
- 2026-10-20: 174.8296904988861USD
- 2026-10-21: 174.8296904988861USD
- 2026-10-22: 169.67441994003295USD
- 2026-10-23: 174.8296904988861USD
- 2026-10-24: 168.50017543647766USD
- 2026-10-25: 151.33781868881226USD
- 2026-10-26: 159.04417117149353USD
- 2026-10-27: 174.8296904988861USD
- 2026-10-28: 174.8296904988861USD
- 2026-10-29: 169.67441994003295USD
- 2026-10-30: 168.1058559185791USD
- 2026-10-31: 159.04417117149353USD
- 2026-11-01: 130.91995930145262USD
- 2026-11-02: 153.56105634872435USD
- 2026-11-03: 158.26487611717224USD
- 2026-11-04: 158.26487611717224USD
- 2026-11-05: 152.24990676826476USD
- 2026-11-06: 148.04425769760132USD
- 2026-11-07: 137.78366488536835USD
- 2026-11-08: 127.55465613037109USD
- 2026-11-09: 127.13342454597473USD
- 2026-11-10: 132.44855767929076USD
- 2026-11-11: 147.3848595741272USD
- 2026-11-12: 145.05945055122376USD
- 2026-11-13: 137.78366488536835USD
- 2026-11-14: 153.56105634872435USD
- 2026-11-15: 139.23253320404052USD
- 2026-11-16: 132.44855767929076USD
- 2026-11-17: 158.26487611717224USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 19 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Self parking fee: CAD 17.00 per day (in/out privileges)
- Pet fee: CAD 50 per accommodation (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Business centre
Room service
Dry cleaning
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Vending machines
Wheelchair Accessible (Limited)
Parking
Parking
Electric car charging station
Parking (Limited)
Parking Onsite
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Luggage storage
24-Hour Front Desk
Activities
Golf course (nearby)
Outdoor Furniture
Terrace
Fitness Center (nearby)
Internet
Free wi-fi