Is parking available at the property?

Self parking is available on-site for a fee of CAD 17.00 per day, which includes in/out privileges. Limited parking is provided, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6:30 AM to noon and on weekends from 9:00 AM to 1:00 PM for a fee ranging from approximately CAD 15 to 25 per person.

Does the property allow pets?

Pets are allowed at the property with a fee of CAD 50 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair-accessible features, including elevators and step-free entrances. However, it is recommended to contact the property for specific accessibility needs.

What is the location of the property in relation to key landmarks?

The property is located in New Westminster (Quayside), just a 1-minute drive from Douglas College and 10 minutes from Holland Park. It is approximately 5.1 miles from Metropolis at Metrotown and 7.3 miles from Burnaby Hospital.

What are the hotel's policies for guests staying with children?

Children are allowed at the property. However, specific age policies regarding free stays for children are not mentioned.

Inn At The Quay Hotel New Westminster

Average nightly price at Inn At The Quay by month, last 12 months (USD)
Month	Average price
January	US$144
February	US$141
March	US$159
April	US$158
May	US$195
June	US$287
July	US$199
August	US$199
September	US$192
October	US$184
November	US$150
December	US$136

What guests think

At Inn At The Quay, guests consistently praise the waterfront setting with sweeping Fraser River views, walkable boardwalk access, and proximity to SkyTrain and eateries, while many also note clean, comfortable rooms and generally friendly, accommodating staff.

Common drawbacks include dated or tired bathrooms, paid parking with occasional access hassles, and train or river noise if doors are open. Several reviews mention limited on-site amenities (no pool or hot tub, sparse vending) and occasional service inconsistencies at the front desk. Expect scenic, convenient riverside stays with simple comforts rather than full-service frills.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is convenient but paid, and a few guests found the parkade access or availability frustrating. Amenities are limited—no pool or hot tub, sparse vending, and a small gym with some equipment issues or downgrades.

Related guest reviews

8

Cynthia

24 Aug 2025

·

Stayed 2 nights

Property could be updated for the price. A/C is noisy. Balcony could be cleaned. Room was small. No pool or hot tub.

10

Mazen H

14 Aug 2025

·

Stayed 6 nights

Nice place and area. Convenient. Reasonably priced rooms. Nice staff. Plenty of parking ($15 Canadian per night).

10

Sara

5 Mar 2025

·

Stayed 3 nights

Didn’t like having to pay daily for parking. Parking should be included. Everything else was great, it is a beautiful place to stay with beautiful views.

10

Lorry Ann

15 Apr 2024

·

Stayed 2 nights

Very nice views. Parking fee is crazy

10

Cherry Christy

22 Aug 2024

·

Stayed 2 nights

Great location. Clean room. Gym and sauna open 24/7 which is great! Nearby restaurants are plus!

6

Arlene

5 Oct 2025

·

Stayed 4 nights

No bar on site. Restaurant and bar were next door. The train noise was manageable as long as you kept the balcony door closed. The hotel room was okay, a little tired looking but the view was awesome of the Fraser River. It is advertised as a 3 star hotel and I think that rating fits. The ladies on the day shift at the front desk were very nice but the gentleman on the night shift was not so helpful. The facility was close to family so very convenient. I did not like the underground parking situation much. At times it was hard to find parking, nothing was reserved for hotel guests only. Travelling by myself I didn't like coming back at night and being in the underground parking by myself as it was open and not gated. The ammenities lacked such as the hotel store to pick up snacks etc. Some floors had an ice and pop machine. I would think about staying here again if there wasn't something else closer and a bit newer. The nightly rate was $303 canadian (expedia rate) and I feel like the amenities and room could have been better.

6

Todd

3 Aug 2024

·

Stayed 1 night

I paid 300 dollars and there was no pool or hot tub. Little pricey for the price

6

Darren

1 Sept 2025

·

Stayed 1 night

They didnt have a lot of the normal conveniences that hotels should have. No vending machines other than drinks. No toothbrush at reception. No tums / rolaids, many hotels have that little store inside, none. Lights were burned out, other than lamps. Clean, nice room otherwise

6

Lorraine

13 Nov 2025

·

Stayed 7 nights

No microwave was available to in the lobby, and the stairmaster in the fitness center did not work properly (selecting a program did not work; had to manually increase the level), but what was really disappointing was going to the restaurant next door, The Boathouse, after the hotel clerk handed me a card that stated a 20% discount if we eat at there. My companion and I relied on the card and ordered food that totaled over $200. We were handed the bill, however, that showed a $20 deduction, not 20%. When I questioned the bill, the manager was called who explained that the card is good for up to $20. I asked why it was not mentioned on the card and she said to talk to the hotel clerk, so I did. The hotel clerk said that she never heard of the $20 limit. I went back to the manager and she stormed to the front desk to tell the clerk about the limit. Not getting the discount was ok with me; it was the restaurant manager's rude behavior that bothered me. She made no apology whatsoever and just gave me this 'too bad' attitude. We had favorite restaurants to go to in New Westminster. We tried The Boathouse only because of the offer that turned out to be misleading.

8

David

26 Aug 2024

·

Stayed 1 night

Hotel looked recently renovated Room was beautiful View was amazing Gym equipment had been recently downgraded but the website still showed the better machines that had been removed

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally very clean and well maintained, with many praising housekeeping. Some reported lapses or wear, including dirty grout, unclean balconies, pests, or missed items from prior guests.

Related guest reviews

10

Emily

2 Oct 2025

·

Stayed 1 night

Clean room

10

linda

16 Nov 2025

·

Stayed 1 night

Awesome views, clean and friendly staff.

10

Soraya

23 Feb 2025

·

Stayed 1 night

Very nice and clean room

10

Jean

23 Nov 2025

·

Stayed 1 night

Check in personal we very pleasant and helpful. Room was very clean and view was amazing.

10

Maria

1 Jul 2025

·

Stayed 6 nights

The hotel was quite unassuming at first glance, but pleasantly surprising. While the rooms looked small in the photos, they’re actually spacious and well laid out. Everything was clean and well maintained. That said, a few updates wouldn’t hurt to bring the space a bit more up to date, like adding a safe in every room, for example, would be a practical improvement. The location is excellent, conveniently within walking distance to several amenities. The Craft Café, just a few steps away, was such a great find (the food and coffee are fantastic), and the Sabai Thai Spa nearby was an absolute treat. All in all, a very comfortable and well-situated stay.

8

Jane

23 May 2024

·

Stayed 1 night

Have stayed previously. Nice location and amenities. Nice rooms. This visit housekeeping was lacking. Entered our room to find it hadn't been changed over yet. New room we were moved to had previous guest's pants and underwear under vanity. Was pushed quite far under and was likely missed, but these details are important. Let front desk know on checkout. Otherwise really like this hotel and location. Front end friendly.

10

Shanna

29 Jan 2024

·

Stayed 1 night

Beautiful view, clean room & nice restaurant onsite

6

Rolf

11 Aug 2024

·

Stayed 1 night

Dårlig renhold. Balkongen var forferdelig, og kunne ikke benyttes. Personalet var ikke verken hyggelig eller vennlig. Selve hotellet var svært slitent, men dårlig vedlikehold.

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2

Sajan

19 Jul 2025

·

Stayed 2 nights

Our first room was completely covered in hair and got no compensation

8

Heather

13 Oct 2025

·

Stayed 1 night

The bathrooms havent been updated since i stayed in 2009. Really dated, dirty grout, tiny bathtub. The beds are comfy and the linens are good quality. Staff are very nice. Love being right on the river.

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AI-generated summary based on recent guest reviews

Rooms

Waterfront rooms with balconies and river views stand out; beds are usually comfortable and many find the spaces quiet or roomy. Downsides noted include dated decor, low showerheads, occasional HVAC noise/issues, and rare Wi-Fi limitations.

Related guest reviews

10

Leanna

27 Jan 2025

·

Stayed 1 night

Great Location! Room was spacious and clean. would

6

john

11 Dec 2023

·

Stayed 4 nights

Heater in room very loud and not very efficient, cycling on and off every 10 - 15 minutes. Hard to sleep through the noise of the heater.

10

Mary-Anne

9 Feb 2025

·

Stayed 1 night

The staff were super friendly at check in. The bed was very comfortable. But couldn't turn off the heat so it kept turning on and off all night so that was kind of annoying. Incredible view

8

Wayne

21 Feb 2025

·

Stayed 1 night

Our room had a stunning panoramic view across the Fraser River, with a corner balcony. Nice touch was the robes, useful as a fog rolled in so we kept warm while watching the tug boats pull the timber up the river.

10

Chelsea

23 Sept 2025

·

Stayed 1 night

Quiet rooms, comfy beds.

8

Michael

10 Feb 2025

·

Stayed 5 nights

Not bad property. First world problem. Wifi not accessible on all platforms, which sucked

8

David

6 Feb 2024

·

Stayed 3 nights

The view and location where amazing. We enjoyed watching the boats and barges going up and down the river day and night from our room. We also enjoyed walking the board walk and the easy access to the SkyTrain. The only thing that we didn't like was the peeling wallpaper in the bathroom and the tub that was missing parts. Probably needs a remodel.

6

Arlene

5 Oct 2025

·

Stayed 4 nights

No bar on site. Restaurant and bar were next door. The train noise was manageable as long as you kept the balcony door closed. The hotel room was okay, a little tired looking but the view was awesome of the Fraser River. It is advertised as a 3 star hotel and I think that rating fits. The ladies on the day shift at the front desk were very nice but the gentleman on the night shift was not so helpful. The facility was close to family so very convenient. I did not like the underground parking situation much. At times it was hard to find parking, nothing was reserved for hotel guests only. Travelling by myself I didn't like coming back at night and being in the underground parking by myself as it was open and not gated. The ammenities lacked such as the hotel store to pick up snacks etc. Some floors had an ice and pop machine. I would think about staying here again if there wasn't something else closer and a bit newer. The nightly rate was $303 canadian (expedia rate) and I feel like the amenities and room could have been better.

6

Dee

16 Dec 2025

·

Stayed 2 nights

Location isn't as accessible from the metro station as it looks. There are many stairs and a roundabout path must be taken to get to the hotel from the train. Room wasn't available when I arrived, which is fine, but I had to go back and check with the front desk to figure out when one was ready, I never got a text or email. Room had a nice view but was otherwise unremarkable. My partner described the mattress as "carboard-like". The shower head in the shower was so low I had to squat to wash my hair and I'm not even that tall of a girl. But things were generally pretty clean.

10

Ann

4 Jan 2026

·

Stayed 3 nights

Nice room, cool view of the river. The Boathouse attched to the hotel had good food. Plenty of other restaurants nearby as well.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, professional, and accommodating, with occasional early check-ins and upgrades. Multiple reviews cite inconsistent front-desk service or slow responses, especially late at night.

Related guest reviews

4

Kelsey

29 Nov 2025

·

Stayed 1 night

No parking in front. Went to parkade but no key to get up and had to walk through and up. Front desk person was mediocre and just handed keys with no info on pool, wifi etc. got up after 5 hours of travel and couldn’t find a room service menu. Called down to front desk and they told us to come down for it - wow awesome service we are paying for. Received room service and room was decent but no seasoning brought up, no water. Just a plate on a tray with silverware. First and last stay for us.

2

Randy

1 Apr 2024

·

Stayed 1 night

Middle of the night, couldn’t sleep so stepped out onto the little patio for some air. Wear shorts and a t-shirt, after a minute turned to go inside and the sliding door wouldn’t. I WAS ALONE….called the desk from my cell which I thankfully had, and called the desk. They said they were sending someone up. 10 minutes pass, freezing at this point, I call back. Any second now I was told. 20 minutes, and 2 more phone calls later, some guy came into the room and opened the door. I immediately packed my stuff, handed over the keys, and left for another hotel….in the middle of the night!! No explanation, no apology. Waiting for a refund.

10

David

17 May 2025

·

Stayed 1 night

Perfect spot. Loved the view. Staff was excellent.

10

Larry

25 Aug 2025

·

Stayed 1 night

Front desk staff always so friendly and helpful. We were allowed to check in early as our room was ready and this was so nice!

10

Naina

18 Jul 2023

·

Stayed 2 nights

I was exhausted from my very early flight and reached the hotel at 2:30 pm. To my surprise my room was ready and they allowed me to check in early and gave me a little welcome bag with water and snacks. Room was spacious with a beautiful water view. The hotel is located closed to the train and a lot of restaurants. Loved my stay.

10

Brittany

29 Mar 2025

·

Stayed 5 nights

Great stay the staff was always pleasant.

6

Jimmy

20 May 2025

·

Stayed 2 nights

Check in staff at the reception was this older lady that looked extremly stressed and irritable when I was in the process of signing in and had to take a important phone call. My other party of 2 volunteered to check in while she waited, but was rudely told that she cannot do that and has to wait to till she checks me in. Found that to be extremely unfriendly for some in the hospitality business Other staff members were friendly though

8

Joseph

20 Dec 2024

·

Stayed 3 nights

I would have given it 5 stars. Really close. Front desk was inconsistent. Some were great. Others didn’t smile

10

Carrie

14 Sept 2025

·

Stayed 2 nights

Easy checkin process, friendly staff, clean and safe for solo travelers.

4

Tamara

12 Nov 2024

·

Stayed 6 nights

This property is not what it used to be. I stay here at least once a year, sometimes twice. Unfortunately, the staff has been the biggest disappointment—they're neither polite nor welcoming. Whenever you ask for something, it feels like you're bothering them. For example, I requested a box of Kleenex, and the receptionist pulled out her own OPENED box from under her desk rather than going to the back room to get a new one! The location is excellent, but like many hotels in good locations, it seems they're no longer putting in the effort. It feels as if we're supposed to be satisfied with the location alone, and that’s disappointing. I think I'll choose a hotel closer to Metrotown next time - it's only about 10 min drive from this hotel.

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AI-generated summary based on recent guest reviews

Location

Scenic riverside setting on the boardwalk near River Market and SkyTrain makes it easy to reach restaurants and Vancouver. Some guests faced stairs or construction detours and noted train noise or a gritty feel near the station.

Related guest reviews

10

Ron D

3 Nov 2025

·

Stayed 3 nights

Great location, loved the view of the Fraser River, clean, helpful staff, near all amenities.

10

Ian

1 Jul 2024

·

Stayed 1 night

Clean and welcoming hotel near the Expo Sky Train which can get you downtown in 30 minutes and the airport in 60. All rooms have a view of the Fraser and their is the ability to walk on the Broadwalk along the river.

8

Shawn

16 Dec 2024

·

Stayed 2 nights

Excellent rooms. Great location on the river however separated from downtown by rail corridor making for an extra 20 min walk to get offsite

8

mitchel

25 Jul 2025

·

Stayed 2 nights

Nice, clean and comfortable rooms. Friendly staff. However, the hotel is between train tracks and a working river so there is a lot of noise (night and day) from trains and industrial boat traffic

6

Dee

16 Dec 2025

·

Stayed 2 nights

Location isn't as accessible from the metro station as it looks. There are many stairs and a roundabout path must be taken to get to the hotel from the train. Room wasn't available when I arrived, which is fine, but I had to go back and check with the front desk to figure out when one was ready, I never got a text or email. Room had a nice view but was otherwise unremarkable. My partner described the mattress as "carboard-like". The shower head in the shower was so low I had to squat to wash my hair and I'm not even that tall of a girl. But things were generally pretty clean.

8

ray

22 Jul 2024

·

Stayed 1 night

Construction made entry difficult. Difficult to find. Beautiful views though

10

Mark

17 May 2025

·

Stayed 1 night

Everything is handy. Metro is very convenient making it easy for events in Vancouver. Lots of restaurants close by

10

Sandra

24 Apr 2025

·

Stayed 2 nights

Very short walk to the Sky Train. Made going into Vancouver for a concert very easy and quick.

10

Elisa

9 Apr 2024

·

Stayed 2 nights

I had an event at the Anvil Centre and the proximity was perfect. Even though there was construction on the go outside of the property, it wasn't disruptive.

8

Samuel M

22 Jun 2024

·

Stayed 7 nights

Cool place. Near the Skytrain station and the water, nice markets and restaurants in the area. You can tell it's a little old, but it's still nice.

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AI-generated summary based on recent guest reviews

Dining

Attached Boathouse and many nearby options draw praise, though several guests found it pricey or had disappointing experiences. Typically no free breakfast; a few mention late opening times or limited vegetarian choices.

Related guest reviews

8

Shelley

23 Nov 2024

·

Stayed 3 nights

Staff were friendly and room was comfortable. There is a sign in the hotel lobby that says "be nice to your housekeeper, she's alone with your toothbrush" if I was the manager I would take this sign down. The Boathouse restaurant did not offer any vegetarian entrees.

10

David

27 Oct 2025

·

Stayed 3 nights

I travel to B.C. a couple of times a year and i wouldn't stay anywhere else. The accommodations are wonderful and the sevice is always, friendly and professional. The rooms are always kept to the highest standards and there is ample on-site parking for a nominal fee. There is shopping on the boardwalk, as well as good dining options. The Boathouse restaurant has a gret choice of delicious seafood and friendly bartenders if you do the adult beverage thing. The view of the Quay is beautiful with backed by the cityscape which is stunning at night. You should go for a peaceful, enjoyable stay.

10

Christine

26 Jul 2023

·

Stayed 1 night

Beautiful hotel room. Great check in and welcome. Lovely robes. Restaurant downstairs was terrible. Expensive and the food was cooked poorly. Fish very dry and overdone. Potatoes were half raw. Way over priced for the quality. Went for our 25th anniversary dinner and the meal was very disappointed.

8

Nigel

13 Jun 2023

·

Stayed 3 nights

close to Skytrain stations. Boathouse restaurant is excellent.

10

Kory

20 Jun 2024

·

Stayed 2 nights

We loved the views of the river and watching the tug boats working. The boathouse restaurant on site was so convenient, and top notch. The room was comfortable, spacious and very clean. We would definitely stay here again

10

Ann

4 Jan 2026

·

Stayed 3 nights

Nice room, cool view of the river. The Boathouse attched to the hotel had good food. Plenty of other restaurants nearby as well.

8

Jess

5 Mar 2025

·

Stayed 4 nights

Nice view up front. No free included breakfast but lots of restaurants nearby. Pretty quiet in room.

6

Lorraine

13 Nov 2025

·

Stayed 7 nights

No microwave was available to in the lobby, and the stairmaster in the fitness center did not work properly (selecting a program did not work; had to manually increase the level), but what was really disappointing was going to the restaurant next door, The Boathouse, after the hotel clerk handed me a card that stated a 20% discount if we eat at there. My companion and I relied on the card and ordered food that totaled over $200. We were handed the bill, however, that showed a $20 deduction, not 20%. When I questioned the bill, the manager was called who explained that the card is good for up to $20. I asked why it was not mentioned on the card and she said to talk to the hotel clerk, so I did. The hotel clerk said that she never heard of the $20 limit. I went back to the manager and she stormed to the front desk to tell the clerk about the limit. Not getting the discount was ok with me; it was the restaurant manager's rude behavior that bothered me. She made no apology whatsoever and just gave me this 'too bad' attitude. We had favorite restaurants to go to in New Westminster. We tried The Boathouse only because of the offer that turned out to be misleading.

8

Edgar

23 Dec 2022

·

Stayed 19,346 nights

Beautiful view, Nice property The Boathouse, beyond management's control (I assume) had no heat. There was no signage stating they didn't have heat (and it was snowing). No one said anything until you've already ordered and asked if they could turn the heat up...did they say sorry, our heating system is broken.

8

Shauna

27 May 2025

·

Stayed 3 nights

Room was nice, clean & appealing. Great location close to restaurants, transportation, shopping. No safe in room was dissapointing and there was no fresh brewed coffed on site and the restaurant does not open until 9am. *there a coffee machine in the suite but it is located in the bathroom which is unappealing.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $139	2 $193	3	4	5 $182	6 $161	7 $156
8 $129	9 $132	10 $137	11 $138	12 $137	13 $136	14 $145
15 $129	16 $152	17 $196	18 $552	19 $155	20 $138	21 $147
22 $130	23 $144	24 $161	25 $157	26 $152	27 $146	28 $144
29 $130	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
		1 $162	2 $166	3 $142	4 $141	5 $141
6 $130	7 $141	8 $147	9 $147	10 $139	11 $136	12 $138
13 $130	14 $141	15 $141	16 $141	17 $130	18 $130	19 $130
20 $130	21 $139	22 $136	23 $136	24 $141	25 $141	26 $158
27 $157	28 $158	29 $157	30 $161	31 $189

Inn At The Quay

Prices for Inn At The Quay

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Quay)

Room, 2 Queen Beds (Quay)

Room, 1 Queen Bed (Quay)

Guest reviews of Inn At The Quay

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Inn At The Quay

Prices for upcoming dates