Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking is provided.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only, with a fee of CAD 20.00 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. Please inquire for specific room availability.

What is the location of the property in relation to key landmarks?

The hotel is located within a 5-minute drive of Shuswap Lake and Salmon Arm Water Slides, 0.5 mi from Centenoka Park Mall, and 0.6 mi from Peter Jannink Nature Park.

Does the property have a swimming pool?

Yes, the property features an indoor pool, operational from 9:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Up to 3 children aged 13 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds at a fee of CAD 20.00 per night, subject to availability. Advance request is recommended.

SureStay Plus Hotel Salmon Arm

Average nightly price at SureStay Plus Hotel by Best Western Salmon Arm by month, last 12 months (USD)
Month	Average price
January	$93
February	$85
March	$90
April	$91
May	$126
June	$130
July	$156
August	$155
September	$130
October	$96
November	$86
December	$83

What guests think

At SureStay Plus Hotel by Best Western Salmon Arm, travellers frequently praise the friendly staff, convenient off-highway location near restaurants and the waterpark, and a generally good included breakfast that many find well run and satisfying.

Rooms are often spacious with comfortable beds, though decor is dated and some guests report noise from the adjacent rail line. Cleanliness and housekeeping are inconsistent, with numerous positive reports alongside recurring issues such as poorly cleaned rooms, lingering odors, or missed replenishment. Facilities draw mixed feedback: the indoor pool can be pleasant but is sometimes closed or appears poorly maintained, the hot tub is frequently out of service, and parking is easy for many but limited at times. Expect a convenient roadside stop with helpful staff, but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool feedback is mixed: it’s occasionally warm and enjoyable, but is often closed or described as cloudy or poorly maintained; the hot tub is frequently out of service. Parking is generally convenient, though a few guests found it limited or confusing.

Related guest reviews

8

Barbara

Feb 2, 2026

·

Stayed 1 night

Comfortable beds, friendly staff ,good breakfast. To bad the pool was not open .That was the main reason we wanted stay there.

8

Adriana

Jul 19, 2025

·

Stayed 1 night

Parking is limited on the property. Will be good more signs indicating the entrance otherwise you ended up on starbucks drive thru. Otherwise rooms are comfortable and clean. Breakfast delicious and the lady who takes care of it very gentle and nice.

8

Tova

Sep 29, 2025

·

Stayed 1 night

Nice place for a quick stop. Decent breakfast. Right by the waterslides if a person were to take the kids.

6

Kellie

Oct 7, 2025

·

Stayed 5 nights

Room was clean, staff was friendly. Same breakfast everyday and the hot tub wasn’t working and pool was very cold! We had to ask to see if they could turn up the water temp!

10

Cindy

May 9, 2025

·

Stayed 1 night

Lovely indoor pool and patio area. Breakfast was hot and ready.

4

Karen

Oct 10, 2025

·

Stayed 2 nights

Hot tub broken for months. Pool not kept up.

8

Kayla

Dec 19, 2022

·

Stayed 19,344 nights

Staff, room and breakfast room were great. Only thing was the pool and hot tub were under maintenance so we had to use the rec Center pool instead. Other than that, everything was great. Super friendly and helpful staff!!

8

Ilana

Jan 26, 2023

·

Stayed 3 nights

The refinished rooms are laminate floors so the snow from shoes melts and goes everywhere. Pretty sure I ruined one of their towels trying to mop up the floors. Pool and hot tub are drained/out of service.

6

Carla

Oct 26, 2025

·

Stayed 2 nights

Older place, the pool/hot tub need maintenance but overall okay. Not terrible but not that great place overall. I found it a bit expensive for what you get

10

Stuart

Oct 15, 2025

·

Stayed 1 night

Parking is Plentiful and easy to get at. Staff were very friendly and allowed us to check in early for a quick nap before dinner.

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Cleanliness

Feedback is inconsistent: plenty of guests report clean rooms, while others encountered issues including dirty floors or linens, lingering smoke or musty odors, and occasional pests. Housekeeping and replenishment can be hit or miss during multi‑night stays.

Related guest reviews

6

Casey

Sep 30, 2025

·

Stayed 1 night

Staff was very friendly and helpful and check in was a breeze. The room was a little dirty however. The floors especially could use some cleaning.

8

Trevor

Jan 12, 2026

·

Stayed 1 night

Room was a little tired but very clean. Staff were extremely accommodating and pleasant.

4

Amanda

Sep 24, 2025

·

Stayed 1 night

Check in was good, we got to our room and unpacked, we had to leave for an appointment so didn’t settle in right away. Once we came back we noticed the room was terribly dirty. Furniture hadn’t been moved, dust and dirt along the floor, old popcorn, chips, wristbands, hair and cobwebs in most corners. Hair in the sink, garbage in the garbage. Just not clean. We’ve stayed here several times over the years this was way lower standard of cleanliness than before. When I spoke to the front desk upon check out there was little acknowledgment and no resolve or composition offered. When travelling with a small child you want things clean and safe. Not sure we’ll be back.

2

Donna

Jun 12, 2025

·

Stayed 1 night

Very strong odor

8

Lorraine

Feb 7, 2026

·

Stayed 1 night

Room was clean nice breakfast

2

Vicky

Aug 31, 2025

·

Stayed 1 night

Worst experience ever, the washroom was clogged, bed sheets had stains on it and were not washed properly, beds had hairs on it. Wouldn’t recommend at all

2

Brent

Jul 31, 2024

·

Stayed 1 night

When we arrived at the property it was near 10pm so we were ready for bed. When we pulled back the blanket to get into the bed it was filled with pubic hair (literally everywhere) and food crumbs. They didn’t have another room and were not willing to comp any portion of the room. The worker was polite and eventually brought up clean linens that I changed.

4

AMANDA JOLYNN

Oct 16, 2023

·

First thing we noticed upon entering our room was a very strong odour to it. The room was also quite dirty with dust, dead bugs on the floor, stained couch, and mildewy taps. We arrived super late, so we didn't request another room. When we brought it up to the front desk staff in the morning they were very accomodating and apologized. The breakfast was decent and we found the front desk staff helpful. However, we wouldn't book there again based on condition and dirtyness of the room we had.

4

Heather

Jul 27, 2025

·

Stayed 2 nights

Floor was not swept and was very dirty and covered with sand.

2

Jared

Sep 24, 2024

·

Stayed 1 night

Terrible place to stay avoid at all costs. We booked a stay there and they made me sign a waiver stating I wouldn’t smoke. However the room smelt like a chain smoker lived there and we could barely breath. We basically forfeited our money and stayed somewhere else as they wouldn’t give a refund.

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Rooms

Many rooms are spacious with comfortable beds and a motel‑style layout; some guests note dated furnishings and minor maintenance quirks. Proximity to the rail line can cause noise in certain rooms.

Related guest reviews

8

Don

May 24, 2024

·

Stayed 2 nights

King Room was spacious, bed comfortable, everything worked. Close to dining options without driving. Breakfast Room was pleasant and good options for an included breakfast. Staff all very pleasant.

6

HEMANTH

Aug 21, 2025

·

Stayed 1 night

Gives the feel of a typical Motel, good stay but overly priced for the size of the room which is quite congested for a family

8

Johnna

Oct 28, 2025

·

Stayed 2 nights

The rooms were large and well kept, breakfast was decent and the front desk personnel were fabulous

10

Gladis

Oct 1, 2025

·

Stayed 2 nights

clean rooms, great customer service and nice breakfast. Note that its very quiet and we could barely hear the highway or trains traffic.

8

Keith

Oct 7, 2024

·

Stayed 1 night

Clean room, nice staff, great breakfast. Walls a bit thin, some noise at night

8

Aparna

Oct 1, 2025

·

Stayed 2 nights

The rooms are outdated but its clean enough.

8

Nicholas

Sep 7, 2024

·

Stayed 1 night

The room was clean and functional and fairly modern, but a typical motel room. The bed was comfortable and the TV selection had over a 100 channels. We were on the upper floor, if you have mobility problems request a ground floor unit. The breakfast was the standard buffet style fare.

6

Megan

Jul 12, 2025

·

Stayed 1 night

Not what it looks like online. More of a motel. With old rooms , some lights work some didn’t. Stain on bed sheets and very loud fan in the teeny bathroom. Wouldn’t stay again. Was travelling with 2 kids and a dog

6

Linda

May 25, 2025

·

Stayed 1 night

The room was not well cleaned - not vacuumed under chairs & floors in the washroom/sink area. The room was literally next to a train track & trains frequently passing by made for disruption of sleep. Would have been nice to know . I was however allowed to check in at 2pm

8

Adam

Oct 9, 2025

·

Stayed 1 night

Good nights sleep for me and the dogs while passing through. A bit loud with the busy rail line behind the property.

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Service

Staff are widely described as friendly, accommodating, and helpful, with smooth check‑ins and attentive breakfast hosts. There are occasional lapses at the front desk, including slow or rude service and limited resolution for problems.

Related guest reviews

6

Gera Scott

Aug 23, 2025

·

Stayed 5 nights

I did not have cleaning service daily. No decaf coffee in the office so I had to buy my own. I really liked the daily breakfast. The food was good, staff friendly.

2

Johnathan

Dec 18, 2022

·

Stayed 19,341 nights

When I checked in, the previous person was still in the room. I was told the staff extended his stay, but did not update the reservation for my stay. It was very wrong to do this. The bathtub was clogged, and the smoke detector was broken making beeping sounds randomly every day. When I asked for a discount, the front desk staff and front desk manager refused.

4

Amanda

Sep 24, 2025

·

Stayed 1 night

Check in was good, we got to our room and unpacked, we had to leave for an appointment so didn’t settle in right away. Once we came back we noticed the room was terribly dirty. Furniture hadn’t been moved, dust and dirt along the floor, old popcorn, chips, wristbands, hair and cobwebs in most corners. Hair in the sink, garbage in the garbage. Just not clean. We’ve stayed here several times over the years this was way lower standard of cleanliness than before. When I spoke to the front desk upon check out there was little acknowledgment and no resolve or composition offered. When travelling with a small child you want things clean and safe. Not sure we’ll be back.

10

Keith

Jul 19, 2023

·

Stayed 1 night

Front desk staff fantastic. Very nice room.

8

Ian

Aug 24, 2025

·

Stayed 1 night

When you book a pet friendly room through expedia make sure you call the hotel once it’s booked because apparently the hotel doesn’t get told you booked a pet friendly room. Thanks to Jerry, the amazing night clerk, we were able to get a pet friendly room but it was the last one. So thank you Jerry but word to the wise, call the hotel to confirm your booking criteria.

10

Lindsay

Jan 13, 2026

·

Stayed 1 night

The gentleman at the front desk was very kind. He moved me to a room away from the tracks without me even asking. Its things like this that keep me booking here.

10

Kari

Sep 25, 2025

·

Stayed 1 night

This is our third stay here since May 2025. It's extremely convenient and the staff and accommodations are great. Check in has been seamless and the eating options are great. Several gas stations nearby so you can pick and choose. We feel so comfortable coming here, that we plan on using this hotel as our go too when we pass through Salmon Arm regularly. Keep up the excellent customer service!

8

Andrea

Jul 7, 2024

·

Stayed 1 night

The front staff were amazing. So accommodating, especially when storing our motorcycle bags while we went to the beach before leaving. The staff managing the breakfast was also great, giving us recommendations on where to go in Salmon Arm. Over all great place to stay.

2

Manu

Mar 19, 2023

·

Stayed 1 night

Tried checking in at 7:30pm and no one was at the desk to welcome us. Waited 20 minutes, tried calling, finding someone who was able to attend the front desk. Finally a girl came (named Sugar) didn’t apologize for the wait, immediately said, I know you’ll report me so whatever. Not a warm welcome for a BW property. You people need to sort things out in that area. The check out was similar… completely rude staff…. Too bad.

10

Stuart

Oct 15, 2025

·

Stayed 1 night

Parking is Plentiful and easy to get at. Staff were very friendly and allowed us to check in early for a quick nap before dinner.

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Location

Very convenient off Highway 1 with easy access to restaurants, coffee, gas, and the adjacent waterpark; many find it a practical stopover. The rail line behind the property is nearby and audible in some rooms.

Related guest reviews

10

Adam

May 12, 2024

·

Stayed 1 night

Walk to restaurants and Starbucks

8

Donn

Sep 19, 2025

·

Stayed 1 night

Pleasant one night stay while travelling. Checkin in staff were friendly and efficient. There are train tracks at the end of the complex with occasional train -didn’t bother us at all. No train whistle.

10

James R

Feb 17, 2025

·

Stayed 2 nights

Loved the convenience to crown & anchor pub, mr. Mikes, casino, and starbucks. Would stay here anytime.

8

Thomas

Aug 11, 2024

·

Stayed 1 night

Great location, a bit expensive for a motel. Very good overall.

10

Marge

Jul 30, 2023

·

Stayed 1 night

The location was so good, because it is right off the highway, and is close to a good restaurant

10

Warren and Margaret

May 1, 2025

·

Stayed 1 night

Great staff great location.

10

Karen E

Jun 27, 2025

·

Stayed 1 night

The beds are so inviting after a long day on the road. Despite it being near the railway we had a very restful sleep. Coffee and restaurants are within walking distance. We will definitely stay again!

10

JAYAMITH

Jul 15, 2025

·

Stayed 1 night

Nice hotel in a good location

8

Denise

Mar 26, 2025

·

Stayed 1 night

Very convenient location to walk to all needed amenities- comfortable bed/pillows. The only downside unfortunately is the train tracks close by.

10

Kari

Sep 19, 2025

·

Stayed 1 night

Conveniently located a block in off the highway. Shopping near by. Restaurant, pub, and Starbucks right across parking lot.

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Dining

Breakfast is frequently praised as hot, varied, and well stocked, with standout service from staff. Some guests mention repetitive offerings or dirty dishes, and the breakfast room is upstairs though staff can assist when needed.

Related guest reviews

8

Linda

Apr 3, 2025

·

Stayed 1 night

Comfortable stop off Highway 1; easy in and out on a road trip. Waffles for breakfast is always a plus! Great water pressure, too!

8

Berle

Jul 25, 2025

·

Stayed 1 night

Breakfast the next morning was up on the second floor which made it difficult to get to for my mother in law who requires a walker. Service was offered by staff to bring her food but she wanted to eat with us. An elevator would be good or bring food service to main floor area.

8

Donald

May 30, 2025

·

Stayed 1 night

Good value. Breakfast and staff were great.

4

Maureen

Sep 14, 2025

·

Stayed 3 nights

We booked this place because it was part of the Best Western chain. We did not expect to go into very dated rooms. The pictures we saw on hotels.com did not do justice to the room. The room smelled like stale smoke. Even though they probably haven't been smoked in in years. The carpets need to be changed out. The bed was made neat and there wasn't any dirt in it which was good. We checked for bed bugs, nothing there. Complimentary breakfast was basically the same thing everyday.. there was no variety like some other places do but that's not a big deal. But the thing that really got me were the dishes. We pointed it out to the poor lady working and she said that it was the dishwasher filter needed to be cleaned. But even after us pointing this out, we returned the next day and the day after and still found the dishes to be dirty even after coming out of the dishwasher. And it was like management didn't want to do anything about that. I don't blame the server. I don't blame the workers but I really don't want to eat off of plates that has sprayed dirt all over it. And it wasn't just one dish on top. We would pick up piles and it would be reoccurring throughout the stack. The pool didn't look like it had been cleaned properly either. We only did one swim. I couldn't go back. The lounge chairs in the pool area sunk so far down they weren't comfortable at all. I tried to find alternative accommodations within the first night but as this was a weekend we were unable to.

10

Kathy

Feb 16, 2025

·

Stayed 1 night

the breakfast was exceptional. tasty fresh food and super service

10

Debora

Jul 10, 2025

·

Stayed 3 nights

Comfortable beds, great pillows and the best "breakfast included" we've ever had at many different hotel and chains. Well done SureStay!

10

Marina

Jul 20, 2024

·

Stayed 1 night

Breakfast was fantastic

10

Dayne

Feb 17, 2025

·

Stayed 1 night

Great breakfast. Lots of variety and kept well stocked.

8

David

Jun 25, 2025

·

Stayed 1 night

Breakfast was upstairs and although one of us could not go upstairs, they accommodated by bringing breakfast down to a table in the lobby area.

8

Tyler

Apr 25, 2025

·

Stayed 2 nights

The breakfast is not really great.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $102	6 $107	7 $102	8 $103	9 $122	10
11	12 $107	13 $104	14 $114	15 $103	16 $109	17 $119
18 $92	19 $90	20 $90	21 $90	22 $90	23 $106	24 $109
25 $101	26 $98	27 $98	28 $98	29 $98	30 $119	31 $119

Su	Mo	Tu	We	Th	Fr	Sa
1 $101	2 $112	3 $100	4 $112	5 $100	6 $118	7 $118
8 $101	9 $101	10 $101	11 $100	12 $101	13 $118	14 $118
15 $101	16 $101	17 $101	18 $101	19 $100	20 $119	21 $119
22 $102	23 $102	24 $114	25 $101	26 $101	27 $122	28 $122
29 $103	30 $103

SureStay Plus Hotel by Best Western Salmon Arm

Prices for SureStay Plus Hotel by Best Western Salmon Arm

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible

Guest reviews of SureStay Plus Hotel by Best Western Salmon Arm

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Salmon Arm

Prices for upcoming dates