The Prince Arthur Hotel

Thank u for the breakfast very appreciated

The staff was extremely accommodating and very helpful, but the property itself is extremely dated rundown, not clean and disappointing. The heavy Security was also quite a deterrent. It immediately made us feel like we were in a bad part of town.

Completely misrepresents the rooms. The photos that you think you are booking is NOT what you get. We booked the jacuzzi suite. When we got to the room it was a very old room - no jacuzzi. When we asked about it they said 'all our jacuzzi rooms are under reno so we put you in a different room'. I told them that we booked that specifically for the jacuzzi and that they shouldn't have offered it if they didn't have it. We asked for a downgrade in a room for less, and they said they would downgrade us - but no refund. It was stay or leave. Nothing given as a refund, no comp for restaurant, no sorry. If you look at the photos, they definitely have renovated suites but we were put in a super disgusting suite. If we weren't short on time and needing to work we would have moved hotels but it wasn't possible. There was a mouse running along the floorboard, there was stains all over the couch and bed, tons of dust on the fan, broken dresser, disgusting stuff on the floor. Do NOT go there.

Everything was good. Liked the location.

No