Superior Inn Hotel and Conference Centre Thunder Bay

The hotel is close to everything. The pool was great

Hot tub could of been warmer

The waterslide was down due to "unforeseen maintenance" during our one night stay. We booked specifically for the slide, so this was a huge disappointment for our family. When I asked about compensation at check out, I was told there was none. I had paid to upgrade to a "poolside" room, and was given room 152, which is tucked back in a far corner, underneath a set of stairs. There was no patio area like the other rooms and did not have a view of the pool. The pool area solarium had been taken over by kids playing mini sticks, using all the tables and chairs for nets. Balls were flying everywhere, including into the pool, and there was no where for anyone to sit and supervise their swimmers (unless you had a patio outside your poolside room). The room was newly renovated and clean, however we heard every word our neighbors and anyone in the hallway had to say. We were very excited for this stay, and left highly disappointed. I've responded to their text asking for a rating with this same review and did not receive a response.

We travelled as a family with a 5 and 3 year old. The outside was dirty, and lots of garbage around. The lobby was nice and clean and the front desk staff was friendly. The room was okay. We weren’t expecting a luxury room by any means, so it was mostly what we expected. There was a bit of mould around the shower area. The walls are paper thin and you can hear the conversations happening in the next room, so be prepared for that. The waterslide is not open during the week except from 5 to 10pm and it’s open during the day on weekends. We didn’t know this ahead of time so we never even got to use it. On weekends it was incredibly busy as they have a couple of birthday parties going on. We did go to the pool area, the kiddie pool’s water is incredibly cold, but the hot tub was nice and warm. We saw a cockroach by the pool towels and this made us not want to try out the restaurant by the pool. Overall it’s an okay place to sleep for the price, just wish we had known about the waterslide hours ahead of time since that was a big reason we booked this hotel.

Picked this hotel for the gym and location. Sadly the gym doesn’t open until 9am. That’s crazy to me. I’m not sure Nino would stay again.

We like to stay at this hotel for the pool, hot tub and slide. We were told the slide closes for “15 minutes every hour” but it was longer and the hot tub was closed.

Understand Security but having only 1 entrance into the building is unacceptable IMO

Pool closes early for travellers and the slide was closed. Hotel is dated but acceptable.

Great place to stay while in the airport area. Clean rooms, friendly staff and a free shuttle service. What more could you ask for

Our room was comfortable but some of the light fixtures weren’t working. The maintenance were helpful. The reception staff on checkin and out were wonderful. Do let them know when booking if you have mobility challenges as the hallways leading to the rooms are long with various corridors and only one smaller elevator.

Room felt dirty - i wont take my shoes off. Room wasn't tended to by house keeping for the entirety of my stay. There was people yelling outside my room windows in the evening hours. Felt unsafe.

The only reason we booked the Superior Inn was so our three children could use the pool and water slide. We were never informed during booking or at check-in that the pool was closed for maintenance, which was extremely disappointing. Upon arrival, the lobby was chaotic, with over 30 unsupervised children running around and playing floor hockey. After entering our room, the experience quickly got worse. The bathtub faucet was leaking from the wall, with visible mold around the tub. The room was very dirty — we found hair on the bed, bathroom walls, inside the fridge, and on the coffee maker. The carpets were filthy and covered in sticky stains. Later, my son and I went to get ice and encountered multiple intoxicated guests in the hallway, including one vomiting on the floor. Throughout the night, drunk guests knocked on our door at 3 a.m. and 5 a.m., doors slammed constantly, and loud music played nearby, making sleep impossible. We booked two nights but left the next day because we felt uncomfortable and unsafe. When we spoke to the front desk, we were told we should have called ahead to see if there was a hockey tournament, as this behavior “happens all the time.” No apology or compensation was offered. This was the worst hotel stay I have ever experienced, and I would not recommend this hotel to anyone, especially families.

Very dirty room, run down, wallpaper peeling off walls, dirty tables, chair, plugs by the beds don’t work, shower had hair in it.. just dirty all around

Entire hotel had a weird smell, like the carpets have never been cleaned. Toilet seat in room was all chewed up and dirty. Most of the clientele was drunk, tons of kids running down hallways. The only saving grace was the staff was great.

Not clean. So smelly

Lors de mon arrivée la réceptionniste ne m'a pas informé qu'il y a un dépôt de dommage de 100$ plus la location de la chambre ajouté sur ma carte et n'a pas donné le prix total avant la transaction. Je croyais payer ce qui est affiché sur Expédia. Dans ma chambre sur le plancher le long du lit,la balayeuse na pas été passé. Il y a du papier et des noix, des éclaboussures de ?? sur la jupe de cuir non nettoyé. Plusieurs taches sur le tapis, tant qu'à moi du tapis ne devrait jamais être dans un hôtel surtout lorsqu'il n'est pas nettoyé. Taie d'oreiller tachée. Je crois avoir fait le tour, merci de m'écouter.

Overall stay was nice. Rooms were cleaned. Staff is helpful.

So many homeless at the property, hallways are dirty, carpet too old bedding are all turned into yellow. The are lots of restaurants nearby this is the only thing we like.

Carpet sticky and stained, hair in bed, air conditioner did not work and fan sounded like an airplane

Room was clean but had to ask that someone come and check on blurry TV and wall pictures were upside down. Staff were always willing to make our stay comfortable.

We booked a junior king room two weeks ago and were upgraded to the king spa room without telling us it was an upgrade. We booked the same room this time and did not adjust expectations accordingly bc we didn't know. When we asked about the first room we had, we were told it would double our room price to upgrade to that room which we did not want. The first room we were given was in rough shape. There was clearly a couch/armchair or bed missing from the room and a big empty space there. The bed had not been changed and the bathroom had clearly been used and not cleaned. They happily put us in a new room at our request and it was in slightly better shape. Bathroom was clean but the bed again had not been changed. We requested new linens for the bed and they came in and changed those while we were out for dinner. The front desk staff were very apologetic but I shouldn't have to ask for the bare minimum in the first place. We were on the first floor and our suite had a door that joined with the adjacent suite. The next room's patrons checked in late, around 11, and were very noisy. I could hear conversation, so there isn't much sound dampening between rooms. They also tried multiple times to open the adjoining door but it was obviously locked on our side. The people above us stomped around from 10 til about 1am. The heat unit did not work in our room and the shower has so much pressure, it hurt, but it was hot.

No air conditioning working, and rooms were very stuffy and stagnate feeling.

The hotel has a good location and clean rooms, but there were a few downsides. My room was a bit noisy—I could hear hallway chatter, which made it hard to relax. Also, the building only has one elevator, so there were often waits, especially during peak times. It’s not terrible, but these issues made my stay less comfortable than expected.

Our room was cleaned. My family loved it.

The hotel seemed nice to start until the heat in the room did not work! The room was at 18 degrees Celsius for 48 hours as they said there was nothing wrong with it and no blankets. This hotel does not have blankets available which is the very first hotel I have ever stayed in both warm and cold climates that does not have blankets. There is a sheet and thin comforter on the beds. I spoke to my mom about it after the second night and she called the front desk. Within 5 minutes there was a space heater and second light comforter brought. The room then made it to 20 degrees for the last 24 hrs I stayed which still is too cold for my comfort. Unacceptable customer service and response to the problem leaving me with an uncomfortable stay for my vacation visiting the area. I should have been provided with a room with heat after my first complaint!

Room was so hot, it was unbearable. Apparently the room is centrally heated as the temperature outside gets colder. So we had no control of the heat. They gave us a fan, luckily it was so loud that it drowned out the noise from the pool next to us. Not impressed.

great check in, big spacious room, internet is spotty at best

Rooms are clean and modern

The heating control was inoperable in the room, and it was a pool side room so the window couldn’t open. The temp was like a sauna all night, complained to front desk and they gave us a box fan. All that did was recirculate the hot air around the room. The beds felt like they were older and needed to be swapped, they should probably get memory foam ones instead of coil spring ones.

Room was really hot. No control over the thermostat. No A/C. Room was a long ways from the main lobby with no other outdoor access without alarms. Very loud and banging and noisy neighbours at all hours of the night.

The friendly staff

Nice gentleman at front desk expedited getting room problems fixed - no chair, terrible TV set, inconsistent heating.

The only reason we booked the Superior Inn was so our three children could use the pool and water slide. We were never informed during booking or at check-in that the pool was closed for maintenance, which was extremely disappointing. Upon arrival, the lobby was chaotic, with over 30 unsupervised children running around and playing floor hockey. After entering our room, the experience quickly got worse. The bathtub faucet was leaking from the wall, with visible mold around the tub. The room was very dirty — we found hair on the bed, bathroom walls, inside the fridge, and on the coffee maker. The carpets were filthy and covered in sticky stains. Later, my son and I went to get ice and encountered multiple intoxicated guests in the hallway, including one vomiting on the floor. Throughout the night, drunk guests knocked on our door at 3 a.m. and 5 a.m., doors slammed constantly, and loud music played nearby, making sleep impossible. We booked two nights but left the next day because we felt uncomfortable and unsafe. When we spoke to the front desk, we were told we should have called ahead to see if there was a hockey tournament, as this behavior “happens all the time.” No apology or compensation was offered. This was the worst hotel stay I have ever experienced, and I would not recommend this hotel to anyone, especially families.

We came back again to this hotel for Wake the Giant this year and it felt like there were renovations since? In any case, I am SO impressed with this hotel! Clean, quiet, safe, excellent facilities (loved being able to run on the treadmill and the pool looked super fun for guests!), and close to pretty much everything! I had asked earlier in the week about there being a treadmill and I got a quick and friendly response! Someone even called the room to just check that everything was OK, and we were able to easily get a one hour extension to our check out time! Really top-notch service and I will definitely come back here next year again! Chi miigwetch!

Well where should we start…took awhile to get the room. Once we did we entered the room to find no couch just a big empty space. Called the front desk and all they said was we’ll bring you a chair! We were not happy to say the least. It actually was the cleaning staff that indicated to us that the room next door was identical with a couch and vacate. We called the front desk to inquire if we could have it and it took awhile for them to respond with a yes. Once we were in our new room we discovered that it was cold, again we called they said because the weather next week is warmer they didn’t put the heat on so we could have some blankets to wrap around us. Unbelievable!

Housekeeping staff was good. Front desk staff was poor.

We had stayed at this hotel twice before and it was great, so we went again. Upon our arrival, AFTER we checked in and they gave us our room keys, we were informed that the A/C was out in the entire building, but were assured maintenance was working on it urgently. (We found out by looking up past reviews, the A/C has been "broken" for nearly a month.) We were told we could ask for a fan if we found the room too hot, and/or open the window. Once we got to our room we found the entire carpet to be incredibly sticky and the room was sitting at 28°. I went to open the window and found that the screen had been forcibly removed. I put the screen back as best I could then tried to open the window and quickly discovered the screen had been removed because the window crank was broken. I had to remove the screen again and push the window open. I called for a fan, but was told none were available. We had our 2 dogs with us and decided to give them a cold shower because they were overheating. That's when we found that the controls for the shower were labelled backwards and nearly cooked our dogs. Other things that added to our poor stay: Broken microwave (would not heat) Waterslide unavailable during the weekdays (not advertised on site) Door would not latch unless fiddled with after closing Broken crackpipe on the ground outside the main entrance (wish I was joking) Marijuana EVERYWHERE! We were not asked how our stay was, and I'm pretty sure they knew the answer already...

Liked the parking spot, let me park my motorcycle right beside the day. Got a phone call in the midnight of the night asking if i paod for my food, no impressed.

I can not answer the last individual rating question. I was aware that his hotel has been purchased by an Indigenous organization and is in the process of modernization. They have a long way to go. 1. - All electronic info including Expedia says there is no elevator. That is false. 2. - On calling the website phone number the previous hotel name appearsNow my experience 1. The heating system is 60 + years old. Only choice is heat or air controlledhe hotel had not changed from summer air to heat for the colder months. On complaint the hotel provided a small electric heater which took a number of hours to reach a comfortable temp. (The separate dial on the wall was broken) 2. - I stayed 3 days as the small heater was sufficient once warm enough. Bathroom was clean. Bed and bath linens were clean. 3. - On leaving the hotel I utilized the hotel shuttle. On leaving I re-booked for 2 days with instructions that the shuttle pick me up (arrival 10:40 p.m ) on my return and that one of their small heaters be in the room. Neither request was fulfilled. My flight was 15 min late . After waiting outside fo 30 minutes to ask why no shuttle had arrived. Was told that a driver would be found and the shuttle would arrive shortly. I called again and was told to take a cab. After my 25.00 cab ride I arrived, checked in to my room which was 12 C degrees and no heater. I slept 3 hours and checked out.

Wonderful 1 night stay in Thunder Bay. Check in was easy and both staff members at the front desk were professional and fun to talk to. Room was super clean and the bed really comfy. Wish we Had taken our swim suits as the pool and hot tub area was really clean. Breakfast the next morning at their restaurant was well done. I had an omellete and partner had a chorizo scrambler. Both disbhes were tasty and neither of is could finish our meal. Highly recommend staying here and will recommend it to any friends or family thinking of visiting Thunder Bay

Facile pour se stationner et beaucoup de commerce autour pour souper

Nice central spot

Great srea for shopping

Great place to stay while in the airport area. Clean rooms, friendly staff Great food and a free shuttle service.

Close to the highway, restaurants and stores. Great stay for travelling through the city, or there for a trip with family.

The room was okay but the heater wouldn’t work. The interior of the hotel was clean but the exterior entrance was filthy. Didn’t feel safe outside the hotel. There was a beggar on the property when we walked from our car.

Great location, lots of food choices, Metro next to door

Very helpful staff. Great to be able to leave my car at the hotel during my trip and receive airport shuttle service.

Unsure if it was social housing location. Many people at front entrance and parking lots begging or soliciting. Building is a bit run down. Peeling wall paper in room. Peeling paint on window. Staff were polite and helpful. Check in and out was easy and quick. Beds were comfortable. Fridge cold.

So many homeless at the property, hallways are dirty, carpet too old bedding are all turned into yellow. The are lots of restaurants nearby this is the only thing we like.

Nice big room but tiny little tv. Nice pool with slide so expect there to be A LOT of kids around. So the place was noisy. Kids running up and down the hall at 11 pm. Other than that nice hotel. Wish it had breakfast included.

yes the staff was great good food the room was clean

Overall great place and the price was the best in town! People were friendly and the hotel was close to everything. Pool area was super clean and restaurant on site was great also. We broke down on the visit and the hotel gave us free meals in the restaurant after we checked out which was helpful and super nice gesture. When in Thunder Bay I will stay again for sure!

Nice hotel. Only complaint is that if you want to get a coffee in the morning you have to go to their restaurant. I paid for a coffee to go and it was $4 for a 6oz coffee. It’s not Starbucks guys.

Comfortable bed and clean room, and friendly staff. very good stay overall. Would not recommend the restaurant though

Was a good stay but the breakfast was brutal.

Staff very friendly. I wore socks in the room, and my wife noticed the bottom of my white socks were black! Plus we were given 3 hot breakfast tickets, but the restaurant doesn't open until 8am, not ideal for people traveling. Will not go back.

Needs some updates. Restaurant and food was excellent.

Wonderful 1 night stay in Thunder Bay. Check in was easy and both staff members at the front desk were professional and fun to talk to. Room was super clean and the bed really comfy. Wish we Had taken our swim suits as the pool and hot tub area was really clean. Breakfast the next morning at their restaurant was well done. I had an omellete and partner had a chorizo scrambler. Both disbhes were tasty and neither of is could finish our meal. Highly recommend staying here and will recommend it to any friends or family thinking of visiting Thunder Bay

The food in the bar was excellent as was the service.