Waterloo Suites Hotel, Trademark Collection by Wyndham

Clean hotel and helpful friendly staff

The room was perfect. My idea of an excellent hotel room. I was greeted with a smile by ALL the staff as well as the desk staff. The floors shine. Everything looked polished. The breakfast was hot fresh well stocked. Great place

The only thing that saved this review from being a two star was the fact I chose a room with a jetted tub. At first when we checked in, our room was poorly or not cleaned, so then we had to tell the front desk about it. Luckily they were quick to help but we could've waited if they were not done, we shouldn't have to ask. Anyways they still haven't updated the website on here but apparently they had their pool shut down a few years ago, we did get an email that the pool wasn't available at the time of our stay but it's weird that their page wasn't updated that there's just no pool to swim in anymore? The free breakfast wasn't any better than what what you could make at home, the best tasting thing they had was the store bought muffins. When I went down to the basement and into the fitness room out of curiosity, first thing I tried was the treadmill and it didn't work because there was no emergency stop button. It feels like they kinda gave up in maintaining the hotel, I'm not sure if the management is poor as well. The only pros I can give the place is that if you take transit it's in a really accessible and convenient area, I liked the jetted tub, housekeeping was alright after I said something after we checked in. But I wouldn't come here if I was expecting really good service, because they let it go awhile back probably. Overall: It was ok, but not great enough either to come back. Always consider looking at reviews and doing research before booking your hotel!

Clean, friendly staff and great location Friday breakfast was better than Saturday but still decent

Very clean