Waterloo Suites Hotel, Trademark Collection by Wyndham

Hotel was adequate. Clean and close to amenities. Work out area is small and quite hot. Pool was not open. Included breakfast was limited and lower end. Microwave in the room was broken.

For its age, the property was nice. The room was very clean and quiet. I slept very well. 3 stars as the hot tub and pool were closed ( reason I booked), no keys for the rooms. Had to ask to get in at the front desk, or prop your room door open. Restaurant was closed Thursday evening. Double charged my card and upon checkout, the elevator was out of order. Placed on the 6th floor when I requested close to a smoking area( ground floor only). Water pressure was abysmal. Would stay again, when these minor problems be remedied. I’m hoping a stroke of bad luck is all this was.

elevator not working when checked in...

Shower needs maintenance. Needs new caulking and clean shower head which was filled with mineral build up. . Very difficult to manoeuvre vehicle in the parking lot due to resurfacing. Workers should have moved tar buckets at the end of day. Not the fault if hotel

J’ai reserve car il était annoncer qu’il y avait une borne de recharge pour véhicule électrique mais elle était hors service

The room was clean and very big with a kitchenette, sitting area, bedroom and bathroom. The property was being renovated so no pool or restaurant available, but the Conestoga mall is right across the street and a couple of close by restaurants made up for it. Very friendly and helpful staff at the desk and breakfast bar.

The location was good and breakfast was included. The suite was spacious and comfortable. However, the bathtub was not clean and our room was next to the noisiest elevator ever. Clearly, based on the horrible scraping noise, it was well overdue for maintenance!

Website said bar and restaurant. There was none. Heater/ air did not work properly and leaked water all over the rug. Very limited breakfast. Disappointed.

There was no room keys and we had to wait for a staff to walk us to our room each time and manually unlock the door. This created a lot of wait time as there was not staff readily available.

Clean spacious room, good breakfast selection, reasonable price, great location. Only drawback was parking lot being repaired & 1/2 roped off while we were there but there was adequate parking.

Very dirty and stained carpets and furniture in room 2. Doesn't have a menu on the TV to change channels (told front desk he did nothing about it) 3. I pre paid for our room and they still wanted me to pay $200 deposit if we damage the room. Wouldn't accept my Visa debit card which is better than a credit card (as I don't have CC) said I had to pay cash. So I told them to cancel it and give me my money back. My mother gave her CC but told them there's no money available on it, they said that doesn't matter. (Which bakes no sense because they can't get money off it anyway) The two guys just kept repeating themselves telling me why they need a CC I said I understand why but it doesn't have money on it anyway and I'm willing to pay the $200 through my debit card. They did no. 4. Couch had completely different cushions that didn't match the couch 5. Wall paper falling off all the walls and very dirty/marked up 6. There was two TVs in the same room and one converter that turned on both TVs at the same time. 7. Shower head and tap head are broken and unattached from the wall Do not rent from this hotel. Staff is dishonest with their customers, etc etc.

Our room was the worse, smells in carpet, shower with stains.

I booked 2 rooms. The one room was reasonable. The condition of the other room was horrendous! Mould in bathroom, dirty towels, broken bathroom faucet, dirt on curtain, dead flies, broken corner of wardrobe with piece lying on floor, dirty carpet, etc. There were fruit flies crawling over food in breakfast room, ice machines not working, persons hanging around side entrance at night, etc I had booked the room for guests travelling with us and was totally embarrassed about the condition of the accommodation. Problems reported to front desk. Photos supplied to front desk. New room assigned for second night of stay but no remedy available for distress caused by first night stay.

Had a great stay. Clean rooms!

The room was spick and span, staff beyond helpful, breakfast ok, and plenty of parking!

The odor in the room is not favorable, and there is a roach creeping in the bed.

The only thing we did not like was that there were little ants on the table on the coffee table and the desk. Besides that, everything was very neat and tidy

Very clean room, front desk staff were fantastic, breakfast was great. Property around is a little rundown, but would def stay again.

Room was clean and nicely renovated.

Det var inte rent. Det var en massa myror överallt i rummet. Väldigt obehagligt. Det hade även lämnats kvar gammal mat som hade blivit rutten i kylskåpet.

The hotel was situated well - close to the universities. Rooms were comfortable. The suite had potential for a better kitchenette and the breakfast lacked enough options.

The room was incredibly large but needs to be totally upgraded. The furniture is old. The carpeting is old and therefore could be full of germs. The shower would not give enough hot water or water pressure.

The room was a king bed with a partially separated sitting area and a small kitchenette with a microwave, coffee maker and fridge. It was clean, but the upholstery and carpet could use a cleaning. I would stay here again

Dated but nice. Close access to highway

Weeds in the back yard view….

The room was clean and very big with a kitchenette, sitting area, bedroom and bathroom. The property was being renovated so no pool or restaurant available, but the Conestoga mall is right across the street and a couple of close by restaurants made up for it. Very friendly and helpful staff at the desk and breakfast bar.

This hotel is in desperate need of a makeover. The lobby is done but not the rooms.

The location was good and breakfast was included. The suite was spacious and comfortable. However, the bathtub was not clean and our room was next to the noisiest elevator ever. Clearly, based on the horrible scraping noise, it was well overdue for maintenance!

Great room, very spacious.

Very nice hotel and a decent enough breakfast. Only negative was the water pressure in our room. However we only there for a night and didn’t have a lot of time so we never bothered to enquire with the front desk about this. It could have just been our room.

While this property was fine for one night, the overall state of the property was a bit run-down. The staff were friendly and pleasant; however, I did receive 11 emails about modifications to my reservation and then used the online check-in. On the morning of checkout, I discovered that I was charged a second time for the room. I asked aboutt hsi at the desk and was infomred that anyone who uses online check in automatically gets charged teh cost of the room even if they have prepaid and that they need to request a refund to get this back. I wonder how many people have been charged twice and not noticed. They did issue a refund, but this seems like a big system problem.

The hotel was booked and paid in full through Expedia. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising Expedia or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.

Arrived later in the afternoon to find a line up at the front desk with only one clerk to deal with the people. There were 2 families who were upset with the hotel's facilities and wanting to cancel their reservations and get refunds. From what I could hear the pool was closed and the key card system was not available. When I went to check in, I found out that the hotel is undergoing an upgrade to their keycard system resulting in nobody getting keys to their rooms and requiring the front desk clerk to take the guests to their rooms and letting them in using a master key. Very inconvenient. The hotel itself is older and the room décor is dated being in shades of browns and beiges. The bathrooms however appear to have been updated and were very modern. My first room was large with 2 queen beds. As usual it had all the usual amenities except for an alarm clock. In the morning I found that the showerhead was broken which made rinsing off quite a chore. The staff switched me into another room that had a shower stall rather than a shower/tub combination. The rooms do need a refresh as the sofa bed in my second room was stained and there were a couple of burn marks in the carpeting. The beds however were some of the most comfortable I've slept in and they had nice warm comforters. Breakfast was included and while selection was limited, it did have eggs, sausages, and hash browns. Would I say here again? That depends.

Like- met my expectations. To improve- breakfast variety & quality. Check out , staff need to pay attention to customer. He was focusing on his cell phone. Despite I requested help to the water dispenser w. was not working ( I had checked prior to approaching him for help. ) He did check, and there was water in the barrel. He did not confirm the water dispenser was working and left as he was attending to his cell phone .

Great service. Kind. Employees

The front desk staff were effecient , friendly, informative and helpfull. Breakfast was very good.

I arrived very late in the evening and was greeted by a warm, chatty woman. My trip had been stressful and she was just what I needed to feel welcome. When I needed help figuring something out she jumped up and was happy to assist me. She was like a breath of fresh air.

Fron desk staff (Martins) was awesome.

The hotel overbooked and cancelled our reservation without notice. They blamed it on hotels.com. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.

The staff held on to my luggage after checkout which was really useful for me

The hotel was situated well - close to the universities. Rooms were comfortable. The suite had potential for a better kitchenette and the breakfast lacked enough options.

Area was rough, but ok. Hotel needs updating. Friendly staff. Clean room.

Very close to university. Room was larger than expected. Breakfast buffet was good.

Mall 10 minute walk from hotel. Lots of places to eat close. Parking free and close. Air conditioning. Breakfast included,

Clean room, convenient transportation, easier shopping.

So coming to the hotel was a bit interesting. I drove to one side and saw someone smoking up and then went to the other side of the hotel there was someone doing the same Parking lot was under construction so it was bit difficult to park and feel your car is secure. The hotel itself was pretty good my room was clean and spacious service was good. . It's just the surroundings although in a busy area people are very sketchy

Amazing location in the heart of Waterloo. Right beside the mall

Well located

Clean spacious room, good breakfast selection, reasonable price, great location. Only drawback was parking lot being repaired & 1/2 roped off while we were there but there was adequate parking.

Lots of transportation access, walking distance to dining and shopping, safe and has a perfect stay.

Extended family using common areas as their residence. No restaurant or bar, but family was cooking somewhere and using common area to eat. Children using hallways as their play area Check reviews from previous clients. Not good No bar or restaurant, poor breakfast

Hotel was adequate. Clean and close to amenities. Work out area is small and quite hot. Pool was not open. Included breakfast was limited and lower end. Microwave in the room was broken.

Decent property that has been partially updated. Great for a short term stay. Breakfast was decent and the property was quiet and clean.

Very limited selection for breakfast and it was warm at best. The beds and toweling were clean but the walls and curtains were another story. Tight squeeze around furniture. There are many other choices in Waterloo, we will have to try another one next time.

The room was clean and very big with a kitchenette, sitting area, bedroom and bathroom. The property was being renovated so no pool or restaurant available, but the Conestoga mall is right across the street and a couple of close by restaurants made up for it. Very friendly and helpful staff at the desk and breakfast bar.

Breakfast was free for a reason...... it was not very good unless you are boycotting bagels, English muffins , eggs and good coffee or unless you like Jamaican beef in the morning

Very nice breakfast

Breakfast was good

Breakfast was lame and the they ran out of food

The continental breakfast offered in the morning was covered in fruit flies. Very offputting would not recommend this hotel. Staff did not speak English very well, and there were no amenities on site of any use. The air-conditioning unit was so loud in our room that we could not leave it on. Hotel seemed old and somewhat rundown. The only saving grace was it was a convenient location for what we needed, but would never stay there again, or recommend.