Is parking available at the property?

Yes, parking is available on-site and is free of charge. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee of approximately CAD 20 for adults and children.

Are pets allowed at the hotel?

Yes, pets are allowed in specific rooms only, with a pet fee of CAD 20 per accommodation, per night, and a pet deposit of CAD 20. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

Yes, a complimentary roundtrip airport shuttle is available at scheduled times.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Whitehorse, just steps from the Whitehorse Waterfront Trolley and MacBride Museum of Yukon History. It is approximately 0.2 miles from North End Gallery and Yukon Artists@Work, and about 3.7 miles from Whitehorse International Airport.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, although specific age limits are not provided.

Sternwheeler Hotel & Conference Centre in Whitehorse

Average nightly price at Sternwheeler Hotel & Conference Centre, Trademark by Wyndham by month, last 12 months (USD)
Month	Average price
January	$156
February	$176
March	$204
April	$159
May	$208
June	$219
July	$214
August	$205
September	$222
October	$179
November	$178
December	$158

What guests think

At Sternwheeler Hotel & Conference Centre, Trademark by Wyndham, guests highlight a central location, friendly staff, generally clean, comfortable rooms, and a helpful airport shuttle, while noting limited parking, uneven floors, and an older building with occasional odors.

Many enjoyed good meals and drinks at the attached restaurant, though breakfast availability and value vary, and Wi-Fi reliability is inconsistent. Some guests reported intermittent housekeeping and occasional HVAC or plumbing noise. Expect a convenient, comfortable base with trade-offs typical of an older downtown property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The attached restaurant and free airport shuttle are appreciated. Parking is frequently limited or congested, some guests missed complimentary lobby coffee, and the property is pet friendly.

Related guest reviews

10

William Henry

Sep 27, 2025

·

Stayed 1 night

Nice place. Clean. Appreciated the free shuttle.

8

Mothukuri

Jul 3, 2025

·

Stayed 1 night

Hotel and rooms were great! The only downside is limited parking spots and Price for stay.

8

Pamela

Aug 13, 2024

·

Stayed 1 night

This was a nice hotel. It was quite a long walk to get to the room from the elevator and the floors were a little uneven, but the location is convenient and close to many restaurants. Parking lot filled up fast and was not very smooth. The room was clean, comfortable and everything worked fine. No breakfast, so not a great value, but we stayed there on our way up north and again on the way back home, so we were happy with our stays.

8

Michelle

Aug 5, 2024

·

Stayed 1 night

Room was clean, quiet and comfortable. Parking was congested. Loby area was congested and very busy.

10

ASHLIN

Oct 10, 2025

·

Stayed 3 nights

The staff was exceptionally welcoming and helpful in coordinating the airport shuttle. Our best experience was at the restaurant where we enjoyed a night cap, and the bartender was knowledgeable and very friendly. She really went out of her way to welcome us despite having large groups that she was also taking care of.

6

Michael

Aug 12, 2024

·

Stayed 1 night

Average property, dated accommodations! No coffee provided in the lobby! Was available in room, however no bottled water provided. Restaurant connected was excellent with a bar!

8

Kenneth Gary

Jul 1, 2025

·

Stayed 5 nights

Room was nice, friendly staff and the restaurant is excellent. The parking situation is bad, only about 18 spots in a very cramped lot. BUT - we parked on the street right below our room and had no issues. Go to the visitor center and get a 3 day street parking pass for free. It's also free overnight and only 50 cents and hour during the day so its cheap. I would have liked to know ahead of time about the parking and only found out about the visitor center pass from staff at a local outfitter, the hotel never mentioned it. I would stay again, the hotel itself is good.

8

Annie

Sep 12, 2023

·

Stayed 1 night

Pet friendly

8

Mike

Aug 16, 2024

·

Stayed 1 night

Good hotel, nice rooms. Good parking if you are lucky enough to get in on the small lot in front.

10

Brian

Aug 5, 2023

·

Stayed 1 night

Hotel is great. Restraints close fairly early so be aware. Also, parking can be a challenge but again, Hotel is great.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and tidy spaces. However, some report musty or smoky odors in hallways or lobby and occasional lapses such as infrequent housekeeping or dirty items.

Related guest reviews

6

Greg

Sep 20, 2025

·

Stayed 2 nights

Overall, a good hotel... Best part by far was the location - near transit, the river (incl. walking paths), and lots of restaurants. However, while I booked a mobility accessible room by accident online, they only had one apparently and already gave it away; for people needing that, you may want to get something in writing. The room was generally quiet, but a) the HVAC system and other 'utilities-type' noises were loud when they kicked in, and b) the bathroom door did not close at all. Small note: seemingly a lot of cigarette smokers staying there, so the hallways and elevators always stunk.

6

ARLENE

Nov 21, 2023

·

Stayed 4 nights

Dirty sheets and walls

8

Johanna

Aug 4, 2023

·

Stayed 1 night

The overall experience was good. Parking was little scarce, especially with a trailer. The floors were swept in our room, but I don’t think mopped in a while or not good. My daughter spilled some water like a couple drops I wiped it up and it was black. So we just wore our shoes in there. The beds are firm, but seemed to help my 2week long sciatica I have been having after sleeping in the past hotel beds. They are pet friendly which is great. No questions asked. However, the hall on the pet side smells of pee I think the carpet needs to be removed and made like the room is. Also, there isn’t a real space for dogs to go pee. There is rocks and some weed patches around the parking lot in the back. Quite a bit of traffic around there.The guest service was nice. No complaints there. The hotel was nice, what I saw. The people were nice. One of the male housekeepers thought my daughter was struggling with the room door as we loaded the cart and he put a wedge in it for her. Didn’t experience much there’s since we got in late. Can’t rate anything around there either. Maybe Tim Horton and walmart which was worth the stop. 😆 those are the only place around there we went. Overall I would stay again.

8

Janine

Aug 11, 2025

·

Stayed 3 nights

I stayed for work. Good location. A bit run down in the lobby and hallways. A musty smell in the hallways. Room was ok

8

Christopher

Oct 11, 2025

·

Stayed 5 nights

Convenient location, compared to some other hotels in Whitehorse it was like being under the cone of silence as far as noise level. Very clean.

10

Jaime

Apr 22, 2024

·

Stayed 1 night

Hotel was clean and quiet in our room

8

Taniya

May 11, 2025

·

Stayed 5 nights

Good stay, clean rooms

4

Steve

Jun 30, 2025

·

Stayed 2 nights

Only cleaned the room every other day.

8

April

Oct 17, 2025

·

Stayed 2 nights

Check in was quick and the staff was pleasant. Room was clean with comfy beds.

6

Laszlo

Jan 26, 2023

·

Stayed 14 nights

Internet was down for 4 days, making it difficult to conduct business. House keeping services were spotty. Rooms are refurbished and comfortable.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, quiet, and in parts recently updated. Drawbacks include uneven floors, occasional HVAC or plumbing noise, firm beds, and variable Wi-Fi.

Related guest reviews

10

Cindy

Oct 13, 2025

·

Stayed 1 night

My room was cozy, comfy and clean! My bed was firm - my preference in beds. Always appreciate the Sternwheeler, their flexible/late check-ins and friendly staff. Great food in their restaurant too! This quirky floors hotel is a welcome reprieve for weary travellers and tourists. :)

6

Greg

Sep 20, 2025

·

Stayed 2 nights

Overall, a good hotel... Best part by far was the location - near transit, the river (incl. walking paths), and lots of restaurants. However, while I booked a mobility accessible room by accident online, they only had one apparently and already gave it away; for people needing that, you may want to get something in writing. The room was generally quiet, but a) the HVAC system and other 'utilities-type' noises were loud when they kicked in, and b) the bathroom door did not close at all. Small note: seemingly a lot of cigarette smokers staying there, so the hallways and elevators always stunk.

8

Hazel

Sep 1, 2025

·

Stayed 1 night

Was a pretty good experience. The shower was very noisy, it sounded like a whistling kettle, but otherwise it was a good stay.

8

Debi Lynn

Jun 23, 2024

·

Stayed 1 night

Right in the middle of downtown and easily walkable anywhere there. Basic, clean king room. Very clean and quiet. Excellent wifi. Two cons - beds were pretty hard and we got parking (last stall) on a night they were full but had we come later we’d have been parked away from the hotel.

10

Jessica

Sep 1, 2025

·

Stayed 2 nights

Beautiful rooms, Great Location. Elevators doors are locked for safety.

4

Benjamin

Feb 28, 2025

·

Stayed 1 night

The staff was friendly but the room was tiny, plugs for charging didn’t work, telephone didn’t work, the bed was had as plywood, and the comforter was as thin as maybe 3 sheets.

10

Patricia

Mar 25, 2024

·

Stayed 1 night

This is a great option to stay at Whitehorse, the location is very good. The room is spacious and comfortable. It has an space where the closet is, between the bedroom and the bathroom, where you may change, take out your boots and arrange your luggage without disturbing the other person in the room if they are resting. Good choice, clean and confortable.

6

Ian

Feb 8, 2026

·

Stayed 1 night

Room was ok, heater was pretty noisy, otherwise a fine stay

8

Jody

Jun 28, 2025

·

Stayed 1 night

This is a larger hotel with a restaurant attached. We ate there one night and it was good. The hotel is older but our room was updated, clean and comfortable. The two items that could be worked on would be more hot water available at peak times and the ac unit was quite loud( but effective!). We stayed twice and would stay again.

6

Anita

Jan 13, 2024

·

Stayed 4 nights

Wifi is really poor, toilet tissue is so thin you can practically see through it, Tony’s restaurant is excellent, staff very attentive and food really good lots of choice and super flavourful.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, helpful, and accommodating, with several smooth check-ins and shuttle assistance. A smaller number mention long waits at check-in, reservation mix-ups, or inconsistent shuttle service.

Related guest reviews

6

Michel

Sep 23, 2024

·

Stayed 1 night

First and last time I will be staying at the Sternwheeler. Nothing wrong with the property itself, but after travelling for 14 hours, the last thing I wanted to deal with was a check in staff with zero customer service abilities. It really ruined my experience. I'll choose to stay elsewhere in the future.

10

Melanie

Sep 19, 2024

·

Stayed 1 night

The staff at check in was super nice!! Let us check in early and room was very comfortable!

4

Terri

Mar 24, 2025

·

Stayed 1 night

The hotel staff did not clean our room. The bathroom offered one little bar of soap other than the dispensers located on the bathtub which were empty. The room smelt very musty and had to open the window to air out the room. Overall for the price I was very disappointed and doubt I would stay again. Also I had booked and paid for two nights stay. The hotel only had us staying for one night and called me several times to confirm our reservation then informed me that I was past check out time and I had to explain again and provide proof that I was booked and had paid through Expedia for two nights. It was very disappointing to go through this.

10

ASHLIN

Oct 10, 2025

·

Stayed 3 nights

The staff was exceptionally welcoming and helpful in coordinating the airport shuttle. Our best experience was at the restaurant where we enjoyed a night cap, and the bartender was knowledgeable and very friendly. She really went out of her way to welcome us despite having large groups that she was also taking care of.

10

Robert

Jan 21, 2025

·

Stayed 1 night

Super friendly, welcoming and helpful staff.

4

Rachele

Aug 1, 2024

·

Stayed 1 night

Room as not ready at check in nor a hour later. Front desk was suppose to call when it was ready. After dinner, still no room clean so we went to another hotel.

10

CHEDIA

Aug 11, 2024

·

Stayed 1 night

The check-in was wonderfully smooth, the instructions and guidance were clear. I received great replies to all my questions, the reception staff was professional. I also received support with the booking of the airport shuttle and it was great and smooth too. My room is awesome and clean, and I appreciate having a laundry service on the same floor. I highly recommend.

6

Simon

Sep 16, 2024

·

Stayed 1 night

For the price the interior of the building seems dated and the floors are not flat. Friendly staff. The airport shuttle is hit and miss.

10

Yushdeep

Aug 8, 2025

·

Stayed 3 nights

Staff was super friendly and great and helpful. They made our stay very pleasant. Would definitely recommend.

4

Terri

Mar 23, 2025

·

Stayed 1 night

Unfortunately check-in took approximately 45 minutes as there was only one staff member on duty. Having to check in customers, answer the phone and various other duties. It was not the fault of the receptionist but the hotel only having one staff member was unacceptable.

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AI-generated summary based on recent guest reviews

Location

The downtown location is a consistent highlight, walkable to the river, shops, and dining. A few note the immediate area can feel less attractive at night.

Related guest reviews

6

Greg

Sep 20, 2025

·

Stayed 2 nights

Overall, a good hotel... Best part by far was the location - near transit, the river (incl. walking paths), and lots of restaurants. However, while I booked a mobility accessible room by accident online, they only had one apparently and already gave it away; for people needing that, you may want to get something in writing. The room was generally quiet, but a) the HVAC system and other 'utilities-type' noises were loud when they kicked in, and b) the bathroom door did not close at all. Small note: seemingly a lot of cigarette smokers staying there, so the hallways and elevators always stunk.

8

Al

Apr 21, 2023

·

Stayed 1 night

Good location close to downtown. Clean and functional rooms and friendly helpful staff. I would stay here again and recommend it to anyone.

10

Kenneth

Aug 9, 2025

·

Stayed 1 night

Convenient dowtown location. Airport Shuttle

10

Andrea

Jul 14, 2025

·

Stayed 1 night

Great hotel right in the heart of Whitehorse. Super easy to walk to the river, shops and dining. Very friendly, attentive staff. I had a few special requests to be sent to our room and they kindly obliged. My only comment would be to have a few more garbage cans in the lobby area and outside.

6

Dennis

May 5, 2024

·

Stayed 1 night

The floors were uneven - slanting up to get into bathroom. Property itself was clean and staff nice. There were a lot of people roaming around outside at night.

10

Helene

Sep 16, 2025

·

Stayed 8 nights

Super bel hôtel! Près de tous (resto, épicerie, magasin, activités) près de beaucoup de montagne

Translate

8

Robert

Nov 10, 2025

·

Stayed 2 nights

Nice front desk staff, convenient location.

8

John

Jan 25, 2024

·

Stayed 1 night

A quick overnight. Close to the main street and coffee/restaurants. Renovated the last 5 years. The rooms are sparse but comfortable.

10

Jessica

Sep 1, 2025

·

Stayed 2 nights

Beautiful rooms, Great Location. Elevators doors are locked for safety.

10

Edward

Nov 7, 2024

·

Stayed 4 nights

Good location

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AI-generated summary based on recent guest reviews

Dining

Tony’s and the attached restaurant receive frequent compliments for good food and drinks. Breakfast can be limited or overpriced, and there is no complimentary lobby coffee.

Related guest reviews

10

Cindy

Oct 13, 2025

·

Stayed 1 night

My room was cozy, comfy and clean! My bed was firm - my preference in beds. Always appreciate the Sternwheeler, their flexible/late check-ins and friendly staff. Great food in their restaurant too! This quirky floors hotel is a welcome reprieve for weary travellers and tourists. :)

10

Stephen

Jul 12, 2023

·

Stayed 2 nights

Very nice motel in downtown. Within walking distance of shops and attractions. Attached restaurant was a bit overpriced in my opinion but the food was good. Would stay there again if we're in the area.

8

Janis

Jul 17, 2023

·

Stayed 1 night

Good hotel. Great location. Food in the dining room is average and over priced.

8

Pamela

Aug 13, 2024

·

Stayed 1 night

This was a nice hotel. It was quite a long walk to get to the room from the elevator and the floors were a little uneven, but the location is convenient and close to many restaurants. Parking lot filled up fast and was not very smooth. The room was clean, comfortable and everything worked fine. No breakfast, so not a great value, but we stayed there on our way up north and again on the way back home, so we were happy with our stays.

10

ASHLIN

Oct 10, 2025

·

Stayed 3 nights

The staff was exceptionally welcoming and helpful in coordinating the airport shuttle. Our best experience was at the restaurant where we enjoyed a night cap, and the bartender was knowledgeable and very friendly. She really went out of her way to welcome us despite having large groups that she was also taking care of.

6

Michael

Aug 12, 2024

·

Stayed 1 night

Average property, dated accommodations! No coffee provided in the lobby! Was available in room, however no bottled water provided. Restaurant connected was excellent with a bar!

8

Jody

Jun 28, 2025

·

Stayed 1 night

This is a larger hotel with a restaurant attached. We ate there one night and it was good. The hotel is older but our room was updated, clean and comfortable. The two items that could be worked on would be more hot water available at peak times and the ac unit was quite loud( but effective!). We stayed twice and would stay again.

6

John

Mar 10, 2023

·

Stayed 1 night

Stayed here before, stayed again, it's a place that will give you rest if you are driving on the Alcan highway. Reception is not too friendly behind the plexy glass wall, I saw now effort to clean the snow outside of the property (but again, it's the arctic winter). But the fact that the paid breakfast place inside the building did not open at all, despite us specifically asking the night before... upset me since it set us back by an hour+ to get back on the road.

6

Timothy

Sep 22, 2025

·

Stayed 3 nights

Restaurant quality was poor. Breakfast buffet was not good and very overpriced.

8

David

Oct 25, 2024

·

Stayed 1 night

Stop for night to rest up Went the restaurant at the hotel. Food was great so was the service .

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $226	4 $201	5 $205	6 $203	7 $160
8 $155	9 $154	10 $152	11 $154	12 $157	13 $158	14 $177
15 $211	16	17	18	19 $219	20 $155	21 $157
22 $158	23 $155	24 $165	25 $162	26 $152	27 $157	28 $156
29 $154	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
		1 $163	2 $153	3 $145	4 $146	5 $145
6 $139	7 $139	8 $145	9 $139	10 $145	11 $145	12 $145
13 $146	14 $146	15 $147	16 $145	17 $145	18 $146	19 $147
20 $145	21 $146	22 $145	23 $145	24 $145	25 $145	26 $145
27 $145	28 $145	29 $147	30 $139	31 $145

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Prices for Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Monthly average prices

About this property

Location

Room options

Studio Suite, Multiple Beds

Room, 1 Queen Bed

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 Queen Bed with Sofa Bed

Suite, 1 Bedroom

Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

Studio Suite, 1 King Bed with Sofa Bed

Guest reviews of Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

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