Nairobi Serena Hotel
US$193
/ night
Avg. for November
Prices for Nairobi Serena Hotel
Select dates to see prices and availability
US$193
/ night
Avg. for November
Monthly average prices
Nightly prices at Nairobi Serena Hotel average US$157 in the cheapest month (December) and US$228 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$170 |
| February | US$201 |
| March | US$220 |
| April | US$206 |
| May | US$203 |
| June | US$228 |
| July | US$220 |
| August | US$202 |
| September | US$206 |
| October | US$206 |
| November | US$193 |
| December | US$157 |
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Nov · US$193
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D
Most expensive: June (~US$228)
Cheapest: December (~US$157)
About this property
Luxury hotel in Nairobi with outdoor pool, spa, and gourmet dining options, perfect for business and family travelers.
Location
Located in Kilimani neighborhood, Nairobi Serena Hotel is connected to the convention center. Village Market and Thika Road Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Uhuru Park and Nairobi National Park. University of Nairobi and United Nations Office at Nairobi are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Room options
5
Deluxe Twin Room
Room details
2 Single Beds
Sleeps 2
280 ft²
City ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate Bathroom
15
Premium Room
Room details
1 Large Double Bed
Sleeps 2
280 ft²
City ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate Bathroom
14
Executive Suite
Room details
1 Extra-Large Double Bed
1 Sofa Bed
Sleeps 3
549 ft²
City ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate Bathroom
11
Executive Room
Room details
1 Large Double Bed
2 Single Beds
Sleeps 2
280 ft²
City ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate Bathroom
9
Superior Room
Room details
1 Extra-Large Double Bed
Sleeps 2
474 ft²
City ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate Bathroom
8
Deluxe Room
Room details
1 Large Double Bed
Sleeps 2
280 ft²
City ViewGarden ViewAir ConditioningSafety Deposit BoxPrivate Bathroom
Room #38548219
Room #38548218
Room #38548220
Room #38548217
Guest reviews of Nairobi Serena Hotel
8.8
Fabulous
Based on 289 verified reviews
Who stays here?
Business
48%
Couple
25%
Family
11%
Group
9%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Nairobi Serena Hotel, reviewers consistently praise the friendly, attentive service, clean and well-kept facilities, and a relaxing pool and spa, describing a classic, centrally located property that feels like an oasis near busy downtown Nairobi.
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What guests think
At Nairobi Serena Hotel, reviewers consistently praise the friendly, attentive service, clean and well-kept facilities, and a relaxing pool and spa, describing a classic, centrally located property that feels like an oasis near busy downtown Nairobi.
Rooms are comfortable and well maintained, though a few note smaller sizes and occasional noise from renovation or nearby events. Breakfast and other dining earn frequent praise, but some guests mention slow service, pricey drinks, limited late-night availability, or inconsistent dishes including one report of illness after seafood. Overall, it suits travelers seeking reliable comfort, strong service, and robust on-site amenities.
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AI-generated summary based on recent guest reviews
Facilities
Guests highlight the relaxing pool and spa, gated grounds, gardens, and a lively bar with music, with convenient on-site restaurants adding to the resort-like feel.
Related guest reviews
10
Jayne
11 Oct 2023
·
Stayed 1 night
Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.
Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.
10
Larry
9 Aug 2025
·
Stayed 1 night
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
10
Vincent
27 Apr 2024
·
Stayed 1 night
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
10
Prasad
5 Jan 2024
·
Stayed 2 nights
Great location. Good staff. Nice pool.
Great location. Good staff. Nice pool.
10
Anush
31 Mar 2024
·
Stayed 3 nights
It was a very good hotel with excellent pool and restaurant
It was a very good hotel with excellent pool and restaurant
10
Alireza
10 Jul 2025
·
Stayed 1 night
Excellent customer service, prime location and fantastic amenities.
Excellent customer service, prime location and fantastic amenities.
10
Christian
31 Jan 2026
·
Stayed 1 night
The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
10
Adam
18 Apr 2023
·
Stayed 1 night
During my 11-day stay, I observed this hotel operating at a world-class level in all ways, every day. Its 5-Star rating is well deserved. At times, I felt like I was staying within an oasis inside busy downtown Nairobi. It has more of a resort vibe because I didn’t have to leave for virtually anything due to the sheer number of amenities and other services offered onsite. Thank you to all of those staff members who made my stay so enjoyable and memorable. They are truly an elite group, from housekeeping to the restaurant. I will definitely be returning on future visits to Kenya.
During my 11-day stay, I observed this hotel operating at a world-class level in all ways, every day. Its 5-Star rating is well deserved. At times, I felt like I was staying within an oasis inside busy downtown Nairobi. It has more of a resort vibe because I didn’t have to leave for virtually anything due to the sheer number of amenities and other services offered onsite. Thank you to all of those staff members who made my stay so enjoyable and memorable. They are truly an elite group, from housekeeping to the restaurant. I will definitely be returning on future visits to Kenya.
10
Johanna
25 May 2025
·
Stayed 1 night
Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
10
Marivic Rabe
27 Sept 2025
·
Stayed 2 nights
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and public areas are consistently clean and well maintained, with several guests praising the immaculate upkeep.
Related guest reviews
10
jeffrey
2 Feb 2024
·
Stayed 2 nights
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
10
Vincent
27 Apr 2024
·
Stayed 1 night
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
10
Rita
16 Jun 2025
·
Stayed 2 nights
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
10
Ryan
20 May 2023
·
Stayed 3 nights
Very friendly and supportive staff, clean and comfortable room.
Very friendly and supportive staff, clean and comfortable room.
10
Christoph
30 Dec 2022
·
Stayed 1 night
I was sceptic since the pictures online hinted it was an older property, which is is but the Hotel is very well maintained, the staff very friendly and helpful! The gym and pool is great the whole pool area has a very nice ambient vibe to it and the restaurant food was very tasteful! Highly recommend this Hotel
I was sceptic since the pictures online hinted it was an older property, which is is but the Hotel is very well maintained, the staff very friendly and helpful! The gym and pool is great the whole pool area has a very nice ambient vibe to it and the restaurant food was very tasteful! Highly recommend this Hotel
10
Christian
31 Jan 2026
·
Stayed 1 night
The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
10
Marivic Rabe
27 Sept 2025
·
Stayed 2 nights
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
10
Shukri
31 Jan 2024
·
Stayed 1 night
Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
10
Efrain
30 Jul 2023
·
Stayed 1 night
Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.
Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.
10
Richard
20 Sept 2025
·
Stayed 1 night
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are comfortable and well equipped, with some noting smaller sizes; a few guests reported noise from renovation or nearby events.
Related guest reviews
10
Dawn
10 Feb 2024
·
Stayed 2 nights
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
10
Vincent
27 Apr 2024
·
Stayed 1 night
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
10
Mario
9 Jan 2026
·
Stayed 1 night
Staff was very friendly. Great location. Great view.
Staff was very friendly. Great location. Great view.
10
Rita
16 Jun 2025
·
Stayed 2 nights
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
8
Pritha
14 Jun 2024
·
Stayed 2 nights
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
4
SIMON URBAIN
14 Apr 2025
·
Stayed 5 nights
des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi
des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi
10
Ryan
20 May 2023
·
Stayed 3 nights
Very friendly and supportive staff, clean and comfortable room.
Very friendly and supportive staff, clean and comfortable room.
10
Marivic Rabe
27 Sept 2025
·
Stayed 2 nights
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
10
Endia
6 Jul 2025
·
Stayed 1 night
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
10
Richard
20 Sept 2025
·
Stayed 1 night
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
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AI-generated summary based on recent guest reviews
Service
Service is repeatedly described as friendly, attentive and accommodating across departments, and check-in is efficient. A few isolated complaints mention slow restaurant service or miscommunication.
Related guest reviews
10
Lynn
25 May 2024
·
Stayed 1 night
Wonderful staff
Wonderful staff
10
Bryan
27 Nov 2023
·
Stayed 1 night
Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone
Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone
10
Josh
10 Nov 2024
·
Stayed 1 night
Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
10
Vincent
27 Apr 2024
·
Stayed 1 night
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
10
Rita
16 Jun 2025
·
Stayed 2 nights
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
10
Alan
13 Feb 2024
·
Stayed 2 nights
Amazing staff
Amazing staff
10
Mario
10 Jan 2026
·
Stayed 1 night
Friendly staff.
Friendly staff.
10
t.c.
1 Aug 2025
·
Stayed 1 night
Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
10
Marivic Rabe
27 Sept 2025
·
Stayed 2 nights
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
10
Elizabeth
10 Jul 2024
·
Stayed 4 nights
The service at this hotel was amazing. Everyone went above & beyond.
The service at this hotel was amazing. Everyone went above & beyond.
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AI-generated summary based on recent guest reviews
Location
Central location near the city center and park is convenient for sightseeing and access to Wilson Airport. Some found the area less walkable and noted occasional noise from outside events.
Related guest reviews
10
Levis
13 Feb 2024
·
Stayed 2 nights
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
10
Farah
10 Mar 2025
·
Stayed 2 nights
A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.
A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.
10
Dawn
10 Feb 2024
·
Stayed 2 nights
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
10
Prasad
5 Jan 2024
·
Stayed 2 nights
Great location. Good staff. Nice pool.
Great location. Good staff. Nice pool.
10
Mario
9 Jan 2026
·
Stayed 1 night
Staff was very friendly. Great location. Great view.
Staff was very friendly. Great location. Great view.
10
Alireza
10 Jul 2025
·
Stayed 1 night
Excellent customer service, prime location and fantastic amenities.
Excellent customer service, prime location and fantastic amenities.
10
CARA
14 Nov 2022
·
Stayed 1 night
This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.
This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.
10
Chris
6 Dec 2023
·
Stayed 7 nights
Fantastic hotel with amazing friendly staff. Good location.
Fantastic hotel with amazing friendly staff. Good location.
10
Mark
25 Dec 2022
·
Stayed 19,349 nights
The Serena Nairobi still holds its own despite all the competition from new hotels in the city. It is convenient, with friendly and courteous staff.
The Serena Nairobi still holds its own despite all the competition from new hotels in the city. It is convenient, with friendly and courteous staff.
10
Endia
6 Jul 2025
·
Stayed 1 night
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
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AI-generated summary based on recent guest reviews
Dining
Breakfast earns frequent praise for variety and quality, and many enjoyed the on-site restaurants and room service. Some reported slow service, pricey drinks, late-night menu items unavailable, or inconsistent dishes, including one illness after seafood.
Related guest reviews
8
Cary
28 Aug 2024
·
Stayed 2 nights
Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.
Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.
10
Maria Montserrat
19 Mar 2024
·
Stayed 3 nights
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
10
adelaide
1 Oct 2024
·
Stayed 4 nights
The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.
The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.
10
Rita
16 Jun 2025
·
Stayed 2 nights
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
8
Pritha
14 Jun 2024
·
Stayed 2 nights
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
10
Anush
31 Mar 2024
·
Stayed 3 nights
It was a very good hotel with excellent pool and restaurant
It was a very good hotel with excellent pool and restaurant
10
Endia
5 Jul 2025
·
Stayed 1 night
Beautiful property, great food and helpful staff.
Beautiful property, great food and helpful staff.
10
chris
9 Sept 2025
·
Stayed 2 nights
The wine was outrageously over priced $18 US for and inch of wine
The wine was outrageously over priced $18 US for and inch of wine
10
Efrain
30 Jul 2023
·
Stayed 1 night
Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.
Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.
10
Richard
20 Sept 2025
·
Stayed 1 night
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
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AI-generated summary based on recent guest reviews
10
Hazel
2 weeks ago
·
Stayed 3 nights
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10
david
4 weeks ago
·
Stayed 1 night
The bar was great and the drinks selection was very good
The bar was great and the drinks selection was very good
10
Stefan
4 Oct 2026
·
Stayed 4 nights
All was good thank you .......
All was good thank you .......
10
Alice
11 Sept 2026
·
Stayed 5 nights
It was amazing. The hotel was very clean and staff very helpful. Loved it
It was amazing. The hotel was very clean and staff very helpful. Loved it
10
Cynthia
9 Sept 2026
·
Stayed 1 night
The hotel is great....It was a wonderful way to end a fabulous safari.
The hotel is great....It was a wonderful way to end a fabulous safari.
Property policies
Check-in
Check-out
From 12:00 to 23:30
Before 10:00
FAQs about Nairobi Serena Hotel
Is parking available at the hotel?
Yes, complimentary on-site parking is available for guests.
What type of breakfast is offered and what are the serving hours?
Breakfast is available on the premises, allowing guests to start their day stress-free. Specific serving hours are not mentioned.
What are the standard check-in and check-out times?
Check-in is at 12:00 PM and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request.
Are airport shuttle services available?
Yes, airport shuttle services are available, and guests can pre-book these services prior to checking in.
What accessibility features does the hotel offer for guests with disabilities?
The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas.
Where is the hotel located in relation to key landmarks?
The hotel is located in the Kilimani neighborhood of Nairobi, connected to the convention center and close to attractions like Uhuru Park and Nairobi National Park.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor swimming pool, allowing guests to unwind and enjoy leisure moments.
What are the hotel's policies regarding children?
Children are welcome at the hotel, and there is no mention of a minimum age for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-06: 185.855229454834USD
- 2026-11-07: 185.855229454834USD
- 2026-11-08: 205.44107874746703USD
- 2026-11-09: 202.2576949381256USD
- 2026-11-10: 201.04561469421387USD
- 2026-11-11: 201.04561469421387USD
- 2026-11-12: 201.04561469421387USD
- 2026-11-13: 187.81920254127502USD
- 2026-11-14: 189.77239251013182USD
- 2026-11-15: 203.91377089897156USD
- 2026-11-16: 210.0057220919037USD
- 2026-11-17: 205.6461110542145USD
- 2026-11-18: 204.37276773532105USD
- 2026-11-19: 204.37276773532105USD
- 2026-11-20: 189.77239251013182USD
- 2026-11-21: 188.84434706694032USD
- 2026-11-22: 201.7503271452942USD
- 2026-11-23: 200.83445948158263USD
- 2026-11-24: 201.7503271452942USD
- 2026-11-25: 203.76845393266296USD
- 2026-11-26: 200.40095774501037USD
- 2026-11-27: 188.3768972188568USD
- 2026-11-28: 190.84271047476196USD
- 2026-11-29: 201.7503271452942USD
- 2026-11-30: 204.4089779203949USD
- 2026-12-01: 213.83374584237671USD
- 2026-12-02: 214.81295156584167USD
- 2026-12-03: 215.8221085039215USD
- 2026-12-04: 192.3715490497284USD
- 2026-12-05: 188.3768972188568USD
- 2026-12-06: 212.43836960760498USD
- 2026-12-07: 213.83374584237671USD
- 2026-12-08: 220.41804670065306USD
- 2026-12-09: 211.08900020732116USD
- 2026-12-10: 216.03795794439696USD
- 2026-12-11: 195.9324950471649USD
- 2026-12-12: 197.01322195179748USD
- 2026-12-13: 216.75843687812804USD
- 2026-12-14: 220.2141029105072USD
- 2026-12-15: 173.51019259579468USD
- 2026-12-16: 168.86081503715516USD
- 2026-12-17: 169.86000524510192USD
- 2026-12-18: 141.88305360017395USD
- 2026-12-19: 144.4935885398712USD
- 2026-12-20: 172.61453052149963USD
- 2026-12-21: 173.87865546542358USD
- 2026-12-22: 171.43491868684387USD
- 2026-12-23: 171.43491868684387USD
- 2026-12-24: 173.87865546542358USD
- 2026-12-25: 145.16195474130248USD
- 2026-12-26: 142.88222680004884USD
- 2026-12-27: 165.43845080955506USD
- 2026-12-28: 172.61453052149963USD
- 2026-12-29: 172.61453052149963USD
- 2026-12-30: 172.95984540527343USD
- 2026-12-31: 171.43491868684387USD
- 2027-01-01: 197.14835108303834USD
- 2027-01-02: 196.61394045588685USD
- 2027-01-03: 195.9324950471649USD
- 2027-01-04: 197.14835108303834USD
- 2027-01-05: 192.350646129364USD
- 2027-01-06: 189.7128982746277USD
Front desk is open 24/7.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
General
Room service
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Barber/Beauty shop
Packed lunches
Breakfast in the room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Swimming pool
Garden
Playground
Child pool
Pool outdoor
Outdoor Fireplace
Outdoor Furniture
Terrace
Fitness Center (nearby)
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Parking
Parking
Airport shuttle
Free parking
Parking Onsite
Internet
Free wi-fi