Name: Best Western Plus Meridian Hotel
Address: 6 Muranga Road, Nairobi Central Business District, Nairobi, Kenya, Nairobi, Nairobi County, KE
Price range: US$53–US$73 per night
Rating: 8.28

What guests think

At Best Western Plus Meridian Hotel, travellers consistently praise the generous breakfast and central CBD location, while noting clean but dated rooms, inconsistent air conditioning, and occasional refurbishment disruptions affecting the rooftop pool and some areas.

Service stands out as warm, proactive, and safety-minded thanks to attentive staff and visible security. Common drawbacks include aging furnishings and mattresses, small or dark rooms, leaky showers, and AC that struggles to cool below the low 20s; Wi-Fi can be unreliable in rooms. A few reviews mention average evening meals and area noise. Overall, expect a well-located, good-value city stay with standout service and some dated edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and gym are popular; some note a heated pool and well-kept deck, plus an on-site spa and bar. Refurbishment has at times closed the pool or caused noise, and access to the rooftop may require stairs.

Related guest reviews

10

jason

24 Feb 2025

·

Stayed 1 night

Good stay nice pool

10

Malcolm

27 Nov 2025

·

Stayed 3 nights

Very friendly and attentive staff A great breakfast A clean heated swimming pool with shaded loungers

10

Keith

23 Jan 2025

·

Stayed 1 night

Excellent services from security guard, front desk, housekeeping to restaurant services they are all good and care. Breakfast is excellent. The pool is heated, how wonderful it is. Location in the heart of the business centre with lots of restaurants choices. National museum, national theatre, craft markets, parliament within walking distance. Just a little old, but clean.

8

Thomas

11 Nov 2025

·

Stayed 5 nights

Flinkt og professionelt personale. Alt var rent. God morgenmad inkluderet i min booking, det var en buffet med bl.a frisk frugt, kage, toast, yoghurt, og æg tilberedt som du ønskede hver dag. . Der er en restaurant på hotellet men der er også flere andre meget tæt på. Lille pool på øverste etage. Masser af kanaler på TV’et og god aircondition.

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8

jason

3 Mar 2025

·

Stayed 1 night

Great roof top swimming pool

10

Patrick

17 Sept 2024

·

Stayed 1 night

Excellent hotel. Clean, tidy professional. Super polite staff... staff keep giving me bottles of water all day. Professional security out front keep everyone safe. Breakfast is good, live omelette station. Excellent rooftop area with wooden decking, clean pool, raised area with seating & city views. great food I had steak & brownie with ice cream. Gym is plenty of equipment for all to get a workout. Room is a comfy clean, modern, safe, smart tv, AC. Hot shower. I extended my stay.

10

Percy

9 Nov 2025

·

Stayed 1 night

Clean room, very friendly and helpful staff, there is a swimming pool and a gym, also a SPA to relax. There is plenty of space to people to relax and chat with friends. Breakfast is good. The location is very convenient in the city center. I would stay here again.

10

Patrick

21 Sept 2024

·

Stayed 1 night

Excellent hotel. Clean, tidy, professional. Nicely subtly decorated, spacious. Has a sense of class and elegance. Super polite staff....they keep giving me bottles of water all day. Professional and friendly security out front keep everyone safe. Breakfast is good, live omelette station. Excellent rooftop area with wooden decking, clean pool, raised area with seating & city views. great food I had T-bone steak & brownie with ice cream. Gym is plenty of equipment for all to get a workout. Room is a comfy clean, modern, safe, smart tv, AC, hot shower. I extended my stay.

10

patricia

25 May 2024

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Stayed 2 nights

They were doing some remodeling so pool was closed. Hotel was quiet and clean. The staff was amazing and very helpful

8

Helen

17 Jun 2024

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Stayed 4 nights

Hotel is undergoing refurbishment so it was very noisy. Rooftop pool only accessible by walking up 4 flights of stairs. Housekeeping were not good with replenishing toiletries automatically. Staff in all areas were exceptionally friendly and helpful. Excellent base to explore Nairobi. Given the negatives I would stay there again.

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Cleanliness

Many guests find rooms and common areas clean, with housekeeping generally reliable. However, there are reports of lapses, including dirty fixtures, mold, and isolated bedbug incidents, so cleanliness feels inconsistent.

Related guest reviews

10

Benjamin Corey

1 Oct 2025

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Stayed 6 nights

The hotel was very clean and as advertised but the stay was made great my the wonderful friendly staff.

2

prentice

13 May 2024

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Stayed 2 nights

I found a very large bedbug under the sheets with me when i woke up at 2am in the morning.

4

Ingmar

14 Oct 2025

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Stayed 2 nights

In die Jahre gekommenes Hotel. Zimmerreinigung mangelhaft, Schimmel im Bad. Frühstücksqualität schlecht. Zentral gelegen, jedoch in gefährlicher Zone. Zimmer hellhörig. Matratze schlecht.

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8

Angelique

8 Aug 2024

·

Stayed 1 night

Hotel is in great condition. The room is very clean and in very good condition. Hotel staffs are very friendly. Foods in restaurant are excellent. We arrived at 9am after long flight. They offered to let us check in early for $50. The airport pick up by hotel was also great. I thought I could walk around hotel as it is centrally located. But the area outside hotel does not look good and it does not seem there are any sidewalks either. Nairobi is not a very walkable city for tourists. Other than that, it’s a very good stay in Nairobi before our Safaris tour

10

Zach

17 Dec 2025

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Stayed 1 night

Very friendly staff, clean room, and great hearty breakfast

6

Avelino

18 Jan 2025

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Stayed 2 nights

Colchón muy usado, toallas viejas cisterna que pierde agua, aire acondicionado poco potente . limpieza habitación a las tres de la tarde. No hay wifi en las habitaciones. Cristales de la habitación muy sucios.

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10

catherine

15 Feb 2025

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Stayed 2 nights

We were just there one night. They were so helpful. The breakfast buffet top notch. The beds and pillows comfortable. Everything very clean.

8

Daniel

21 Aug 2023

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Stayed 2 nights

The toilet was dirty when I got to my room. The remote control for the TV was totally destroyed. The curtains in the room were very old and very dirty. There were long hairs on the floor so I do not think anyone cleaned the room when I got there. The hotel is convenient for CBD and safe. The staff are all very helpful and friendly. The rooms are very outdated. The size of the room was just fine for a quick stay.

10

Esther

5 Feb 2023

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Stayed 1 night

I stayed 2 nights at this hotel which is in the city centre. The rooms are not big but comfortable and clean with toiletries and coffee/tea. House keeping was efficient and my bath robe was promptly delivered. The buffet breakfast was excellent with an egg station and different selection of hot dishes offered everyday.

6

Scott

21 Jul 2025

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Stayed 2 nights

I'll start by saying the staff is absolutely fantastic. Our visit began with Geoffrey, who picked us up from the airport after being incredibly patient while we cleared customs and got our luggage. Geoffrey was very friendly and told us about the area while taking us to the hotel. Other positives - awesome breakfast, complimentary afternoon coffee/tea, and nice affordable spa experience. Drawbacks, half of our party stayed in room 110 and received bed bug bites, which was unsettling. We are still hopeful the bed bugs didn't follow us out. The rooms are somewhat run down. Lastly, the area around the hotel is also pretty rough. Our 16 year old was inappropriately touched by someone while walking to dinner. Because of these issues, we cancelled the rest of our reservation and went elsewhere.

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Rooms

Rooms are generally comfortable but many feel dated, with several noting small or dark layouts and worn mattresses. AC performance varies and Wi-Fi can be unreliable in rooms, with some noise reported, though many guests sleep comfortably.

Related guest reviews

6

Gloria

15 Dec 2025

·

Stayed 1 night

Room and hotel in general is very out dated. Needs to be freshened and refurbished. It’s very dark in the hallways; old carpet. Even the staff uniforms are very outdated. Staff are super friendly and helpful. They are fantastic!

6

Maryam

9 Nov 2024

·

Stayed 2 nights

HORRIBLE INTERNET. NO WIFI IN THE ROOMS

8

Lokpal

8 Oct 2024

·

Stayed 4 nights

Small rooms

10

Sherman

21 Feb 2025

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Stayed 8 nights

The bed could have been better. It had hard lumps and I had to just sleep on one side. Also, busy area but you can’t hear the noise in the hotel.

10

Samantha

9 Feb 2025

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Stayed 2 nights

The service was great and everyone was very hospitable :). The gym was great - they had a good range of equipment. I didn't end up using the pool, but it looked nice and refreshing. The continental breakfast was lovely! The room was also nice. Bed was comfy and bathroom was completely functioning. One of the things I really loved was how they have a driver to and from the airport upon request - this was very convenient after a 26hr travel day. Would definitely recommend staying here!

4

Richard

18 Aug 2025

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Stayed 1 night

Poor. Room noisy, mattress dreadful. No sleep

8

Graeme

13 Jan 2025

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Stayed 1 night

Rooms are clean but tired. Window was very dirty. Bathroom no lock on door.shower cubicle stiff to close doors(shuddered) when closing. Air con would not drop below 23.5 degrees. Was set at 18degrees..but would not cool room.rooms are small but ok . Bed comfy

6

Avelino

18 Jan 2025

·

Stayed 2 nights

Colchón muy usado, toallas viejas cisterna que pierde agua, aire acondicionado poco potente . limpieza habitación a las tres de la tarde. No hay wifi en las habitaciones. Cristales de la habitación muy sucios.

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6

ambady

28 Dec 2024

·

Stayed 3 nights

Good central location. Cramped rooms and shower. Great breakfast

8

Michael

9 Feb 2025

·

Stayed 1 night

Basically a good property. Staff are good but my room was a bit dark and a bit old fashioned in its design.

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Service

Service is a standout: staff are widely described as friendly, proactive, and helpful across reception, security, and dining. A few report missteps such as intrusive check-ins, billing or invoice issues, or missed airport pickups.

Related guest reviews

10

DESTINY

5 Nov 2025

·

Stayed 3 nights

Concierge Patrick and Robert were amazing... they ensured we got good rooms and went extra length to make us comfortable..

8

Ali

6 Oct 2024

·

Stayed 3 nights

I stayed in this hotel twice. Very friendly staff and cooperative. Hotel is in very good location and safe. Pick up from airport was very bad experience during first stay, I came early morning from very long flight and I didn’t find anyone! I made many calls to the hotel and they kept saying driver in the way.

10

Malcolm

27 Nov 2025

·

Stayed 3 nights

Very friendly and attentive staff A great breakfast A clean heated swimming pool with shaded loungers

10

Max Hubert

12 Nov 2025

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Stayed 1 night

The hotel was very good, well located and with a great team. Doesn't matter if the ladies from the reception, Porter Patrick, all the waitresses in the dining room or Liz of Guest Relations. Also the cleaning team did a great job! We were there 4 days in two weeks, we enjoyed it every single time.

10

Lovie-Afi

5 Sept 2024

·

Stayed 12 nights

I want to first say we had a 10 day stay at the hotel, so this will be a longer review: Thank you to the staff at Best Western off Moi Avenue. The hotel is at a great central location in CBD with easy access to other parts of town! No need to book excursions on third party sites, there is an excellent excursions desk in the lobby. Chris and Levi were great security and helped me navigate my routes around the city. All of the morning restaurant staff were amazing and I enjoyed my continental breakfast Sammy was very helpful with exploring food choices with the 24-h room service. If you want a place where they treat you as welcomed guests and family to Kenya come here! We booked the Bomas of Kenya and the Safari excursion at the hotel. Thank you Lawrence for being an excellent Safari Guide that took us “hunting” and safely brought us from the hotel to the safari and back to the hotel. A humble thank you to Florence and Patrick who helped my family feel comfortable in this new city and any adjustments we needed in the hotel. I promised myself when I come back to Nairobi I will be staying here! I was nervous to book a long trip to Nairobi but staying at best western Meridian immediately took the stress away.

10

Zach

17 Dec 2025

·

Stayed 1 night

Very friendly staff, clean room, and great hearty breakfast

2

Ibrahim

25 Feb 2024

·

The worst experience ever. Staff don't know anything about how to interact with customers, and what is the right rules. Also they refused give me invoice for my stay, so anyone will have business visit, be careful that they will nit give you invoice.

10

Patrick

21 Sept 2024

·

Stayed 1 night

Excellent hotel. Clean, tidy, professional. Nicely subtly decorated, spacious. Has a sense of class and elegance. Super polite staff....they keep giving me bottles of water all day. Professional and friendly security out front keep everyone safe. Breakfast is good, live omelette station. Excellent rooftop area with wooden decking, clean pool, raised area with seating & city views. great food I had T-bone steak & brownie with ice cream. Gym is plenty of equipment for all to get a workout. Room is a comfy clean, modern, safe, smart tv, AC, hot shower. I extended my stay.

6

Sandra

23 Dec 2023

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Stayed 1 night

Hotel was ok…gym has great machines. Room was small, air-con was too loud, almost impossible to sleep. What bothered us the most was their staff. They were too much motivated it almost felt like intrudence :(. During breakfast 4 people came to introduce themselfs and asked how is breakfast… The breaking point was when, in the evening we were already sleeping after long flight, and they called our room from the reception asking if everything is ok… TWICE!!! Impossible! We wont come back.

10

John

11 Jun 2025

·

Stayed 7 nights

The service was exceptional. Breakfast was great. Partrick was a genuinely happy and helpful greeter. Liz's welcoming spirit made the stay very enjoyable.

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Location

Central CBD location convenient for sightseeing and transport, and easy for rideshares. Several guests caution the immediate area can feel rough or unsafe for walking, especially at night.

Related guest reviews

10

Seunghwan

16 Mar 2025

·

Stayed 1 night

great location

10

Michael

9 Feb 2025

·

Stayed 3 nights

This is an excellent hotel to stay at in the central business district of Nairobi. It feels safe and secure. The pool and outside sitting areas is beautiful. The staff is very nice and very professional.

8

Emmanuel

27 Jul 2024

·

Stayed 1 night

Hotel is good not the area

8

Sandra

2 Oct 2025

·

Stayed 4 nights

very central hotel

8

Tanja

31 Mar 2024

·

Stayed 1 night

Clean and great location

10

Andrew

20 Aug 2025

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Stayed 2 nights

Nice hotel, not sure about the bathroom doors, there is a gap and handle or lock. The area is not great and is not safe beyind a short 10 minure walk

8

Keith

21 Jan 2025

·

Stayed 1 night

The location of the hotel is in the heart of Nairobi with many business, shops and restaurants around. Only 20min to the international airport and 10min to the domestic airport. Very convenient. But it is in the intersection of main road with one way that uber driver may be confused going to the back of the hotel. So far, this is a good hotel with price worth. They also can arrange an early take out breakfast at 4:30am for my early morning flight. Good service

6

Ray

4 Apr 2025

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Stayed 1 night

Property is located in a rundown section of town and was very difficult to find. Once inside property was nice and breakfast buffet was excellent

4

Marisa

25 Aug 2024

·

Stayed 2 nights

In a very dangerous and poor area.

10

mesfin

31 Jan 2025

·

Stayed 1 night

Overall great choice to stay while in Nairobi. I wanted somewhere walkable downtown and ot was perfect. Quiet enough but easy walk around downtown. Everyone was extremely nice including the hosts at the restaurant. Breakfast included was a good start. Rooms very clean. Kudos to the team

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Dining

Breakfast is frequently praised for variety and quality, with omelette stations and ample options. Some found certain dinner items average.

Related guest reviews

8

Lina

5 Nov 2025

·

Stayed 1 night

Rooms are comfortable, staff are lovely. Breakfast (that’s included) is wonderful with a lot of selection.

10

Brian

13 Sept 2024

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Stayed 1 night

Really enjoyed the hotel. Nice room and shower. Really good breakfast with homemade omelet. Great staff!

10

Jody

23 Sept 2023

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Stayed 1 night

Had a good experience at the Best Western. Thoroughly recommend arranging transport through the hotel for ease and comfort of knowing someone will be there to pick you up. Had a yummy breakfast before leaving on our safari. All staff were very attentive and caring.

10

Michael

21 Feb 2025

·

Stayed 6 nights

This is a very good hotel. Well located and competitively priced the place is nice and clean, the staff are great and the food in the restraurant great. True I am biased because there is Indian food on offer but a great place.

8

Mark

1 Nov 2023

·

Stayed 2 nights

Was a nice hotel and friendly staff. The hamburgers at the restaurant were not good and from the first day we decided to eat elsewhere. The breakfast was really nice though.

10

Colin

28 Aug 2024

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Stayed 1 night

Very efficient check-in and good staffing levels. Good central location. Breakfast was good with plenty of choice options.

10

Joshua

24 May 2024

·

Stayed 2 nights

Great buffet breakfast with great staff.

10

Zach

17 Dec 2025

·

Stayed 1 night

Very friendly staff, clean room, and great hearty breakfast

8

mark

4 Mar 2025

·

Stayed 4 nights

A good western style hotel. Evening meal was poor (ate elsewhere after first night)

10

Esther

5 Feb 2023

·

Stayed 1 night

I stayed 2 nights at this hotel which is in the city centre. The rooms are not big but comfortable and clean with toiletries and coffee/tea. House keeping was efficient and my bath robe was promptly delivered. The buffet breakfast was excellent with an egg station and different selection of hot dishes offered everyday.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$62
February	US$64
March	US$62
April	US$60
May	US$61
June	US$64
July	US$65
September	US$73
October	US$79
November	US$70
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
				1 $58	2 $56	3 $63
4 $62	5 $65	6 $63	7 $62	8 $63	9 $62	10 $65
11 $63	12 $63	13 $65	14 $62	15 $63	16 $63	17 $63
18 $62	19 $62	20 $63	21 $63	22 $63	23 $57	24 $63
25 $63	26 $63	27 $65	28 $63	29 $63	30 $63	31 $65

Best Western Plus Meridian Hotel

Prices for Best Western Plus Meridian Hotel

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator

Suite, 1 King Bed, Kitchenette

Standard Room, 1 Twin Bed

Family Suite, 2 Twin Beds (Third Bed is Single Bed)

Standard Room, 1 Queen Bed

Standard Room, 2 Twin Beds

Guest reviews of Best Western Plus Meridian Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Meridian Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $73	21 $59	22 $63	23 $53	24 $62	25 $55	26 $59
27 $58	28 $59	29 $63	30 $63