Ole Sereni
US$138
/ night
Avg. for November
Prices for Ole Sereni
Select dates to see prices and availability
US$138
/ night
Avg. for November
Monthly average prices
Nightly prices at Ole Sereni average US$98 in the cheapest month (December) and US$147 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$104 |
| February | US$121 |
| March | US$119 |
| April | US$110 |
| May | US$109 |
| June | US$130 |
| July | US$130 |
| August | US$121 |
| September | US$123 |
| October | US$147 |
| November | US$138 |
| December | US$98 |
J
F
M
A
M
J
J
A
S
O
Nov · US$138
N
D
Most expensive: October (~US$147)
Cheapest: December (~US$98)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel inc...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Hop aboard the shuttle (surcharge) and get to the casino or shopping center in no time.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Nairobi? This hotel has 1894 square feet (176 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy international cuisine at The Big Five Restaurant, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 134 individually decorated guestrooms, featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
Located in Nairobi (Nairobi South), Ole Sereni is within a 10-minute drive of Nairobi National Park and Nyayo National Stadium. This luxury hotel is 4.6 mi (7.5 km) from Nairobi City Stadium and 5 mi (8 km) from Parliament Building.
What's nearby
The Nextgen Mall(0.7 Miles)
African Heritage House(1 Miles)
Nairobi National Park(1.1 Miles)
The GoDown Arts Centre(2.6 Miles)
The Imaara Shopping Mall(2.7 Miles)
Southfield Mall(3.3 Miles)
Nyayo National Stadium(4 Miles)
Strathmore University(4.2 Miles)
Kenya Railway Golf Club(4.5 Miles)
Nairobi City Stadium(4.6 Miles)
Uhuru Park(4.7 Miles)
Central Park(4.7 Miles)
Nairobi Gallery(4.8 Miles)
Nairobi Railway Museum(4.8 Miles)
Parliament Building(5 Miles)
Nairobi (WIL-Wilson)(12.5 Miles)
Jomo Kenyatta Intl. Airport (NBO)(6.7 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Off Mombasa Road, Nairobi West, Nairobi, Kenya
The Nextgen Mall (0.7 Miles)
African Heritage House (1 Miles)
Nairobi National Park (1.1 Miles)
The GoDown Arts Centre (2.6 Miles)
The Imaara Shopping Mall (2.7 Miles)
Southfield Mall (3.3 Miles)
Guest reviews of Ole Sereni
8.1
Very good
Based on 752 verified reviews
Who stays here?
Business
59%
Couple
15%
Family
11%
Group
9%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Ole Sereni, travelers praise friendly staff, spotless rooms, and a convenient location by Nairobi National Park and the airport, while noting dated areas, intermittent AC problems, pool closures, and pricey or slow dining and transport services.
Read moreWas this helpful?
What guests think
Across recent reviews of Ole Sereni, travelers praise friendly staff, spotless rooms, and a convenient location by Nairobi National Park and the airport, while noting dated areas, intermittent AC problems, pool closures, and pricey or slow dining and transport services.
Many enjoy park views, a pleasant pool when open, and a well-regarded spa. Common drawbacks include highway or event noise in some rooms, occasional maintenance issues, and parts of the property feeling worn. Several guests also report expensive or unclear pricing for buffets and airport transport, and slower restaurant or room service at busy times. Overall, expect a convenient base with memorable park-side views, but confirm room location and current facility status.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Guests praise the spa and massages, the pool (with access to the Emara rooftop pool), and a decent gym. Some report pool closures or refurbishment and note parts of the property feel dated.
Related guest reviews
10
Danette
7 Jan 2026
·
Stayed 2 nights
Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.
Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.
10
Narpat
4 Oct 2025
·
Stayed 1 night
Close to airport , good staff , bountiful buffet and amazing massage !
Close to airport , good staff , bountiful buffet and amazing massage !
2
Rye
25 Jun 2023
·
Stayed 1 night
We chose this hotel in large part because of the swimming pool and it has been out of condition for a long time and not usable. Felt like false advertising from the Expedia photo of the pool and indication that the hotel had a functioning pool
We chose this hotel in large part because of the swimming pool and it has been out of condition for a long time and not usable. Felt like false advertising from the Expedia photo of the pool and indication that the hotel had a functioning pool
8
Mark
23 Jun 2024
·
Stayed 2 nights
The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.
The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.
8
Scott
14 Mar 2023
·
Stayed 1 night
Pros: clean, good gym, quiet, safe, friendly staff, good location, good WiFi. Cons: no room service, main restaurant was not that good. Breakfast was too expensive. Wood key cards often broke. Often changing WiFi password was annoying. Coffee was weak and insipid. Bottomline: It's a great place. I would not pay more than $85 to stay here for the basic room.
Pros: clean, good gym, quiet, safe, friendly staff, good location, good WiFi. Cons: no room service, main restaurant was not that good. Breakfast was too expensive. Wood key cards often broke. Often changing WiFi password was annoying. Coffee was weak and insipid. Bottomline: It's a great place. I would not pay more than $85 to stay here for the basic room.
10
Charles
21 Jun 2023
·
Stayed 2 nights
Great place and food! Poop was being refurbished but you’re allowed to use the even better rooftop pool at armada Ole Sereni next door
Great place and food! Poop was being refurbished but you’re allowed to use the even better rooftop pool at armada Ole Sereni next door
10
Megan
22 Jun 2024
·
Stayed 1 night
I really enjoyed this hotel! I spent a total of 3 nights here and really liked it. If your room is facing the right way you can see into the National Park. The pool area is nice, though it doesn't truly have a good view of the park. They have a bird bath nearish the pool that attracts a lot of interesting birds and makes for a interesting afternoon lounging by the pool seeing the different types of birds. The staff are super friendly and helpful. There's also a rooftop bar with a swimming pool at the neighboring hotel that you have access to that has a great view of the park and Nairobi that sometimes has live music. Overall, it was a great place to stay!
I really enjoyed this hotel! I spent a total of 3 nights here and really liked it. If your room is facing the right way you can see into the National Park. The pool area is nice, though it doesn't truly have a good view of the park. They have a bird bath nearish the pool that attracts a lot of interesting birds and makes for a interesting afternoon lounging by the pool seeing the different types of birds. The staff are super friendly and helpful. There's also a rooftop bar with a swimming pool at the neighboring hotel that you have access to that has a great view of the park and Nairobi that sometimes has live music. Overall, it was a great place to stay!
8
jo
28 Feb 2025
·
Stayed 1 night
Very pretty hotel with a beautiful rooftop pool. Food was good and staff was very friendly
Very pretty hotel with a beautiful rooftop pool. Food was good and staff was very friendly
6
Rebecca
19 Jun 2023
·
Stayed 2 nights
We have stayed here before & liked the property because of it's view of the animal park, decor & proximity to the airport. However, this time we felt the hotel is looking "worn", a road now obstructs the view of the animal park, the pool was not open/needing repairs (which we were not notified of) & there are newer/nicer airports closer to the airport. It's still a decent hotel but I now longer consider it a "first choice" stay. P.S. Although not very full they seemed understaffed. We waited a long time to get waited on for pizza, dining options that use to be available are now gone or limited (ice cream?) & a request for clean towels never arrived.
We have stayed here before & liked the property because of it's view of the animal park, decor & proximity to the airport. However, this time we felt the hotel is looking "worn", a road now obstructs the view of the animal park, the pool was not open/needing repairs (which we were not notified of) & there are newer/nicer airports closer to the airport. It's still a decent hotel but I now longer consider it a "first choice" stay. P.S. Although not very full they seemed understaffed. We waited a long time to get waited on for pizza, dining options that use to be available are now gone or limited (ice cream?) & a request for clean towels never arrived.
10
Daphne
21 Aug 2025
·
Stayed 2 nights
This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.
This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is frequently praised as spotless and very clean. Some note maintenance issues like leaking showers or dated areas, and a few mention mosquitoes.
Related guest reviews
10
Danette
7 Jan 2026
·
Stayed 2 nights
Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.
Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.
10
Alafiyah
17 Jan 2026
·
Stayed 2 nights
Spotless rooms and excellent service
Spotless rooms and excellent service
10
William
9 Mar 2025
·
Stayed 2 nights
Was a pleasant stay. Room was clean, staff were friendly, facilities were good.
Was a pleasant stay. Room was clean, staff were friendly, facilities were good.
10
Rachel
5 Aug 2023
·
Stayed 3 nights
Spacious and clean room.
Spacious and clean room.
6
BALAJI
21 Aug 2025
·
Stayed 2 nights
Not enough towels and the guy insisted he personally put all of them . Bathroom glass shower wall was leaking as liner was broken.. had to call 3 times and finally go the front desk to push them to get it fixed
Not enough towels and the guy insisted he personally put all of them . Bathroom glass shower wall was leaking as liner was broken.. had to call 3 times and finally go the front desk to push them to get it fixed
8
Winnie
15 May 2023
·
Stayed 2 nights
The rooms were small but very clean, the staff were very friendly and proffesional.
The rooms were small but very clean, the staff were very friendly and proffesional.
10
David
1 May 2024
·
Stayed 2 nights
Our stay was VERY nice. However, we would like to mention two details that may require some attention for future costumers: -Proper insulation of the shower cabin -too hard / too firm pillows Other than this, everything was extremely well at Ole Sereni, especially the friendly staff and the cleanness of your facility. Thank you so much.
Our stay was VERY nice. However, we would like to mention two details that may require some attention for future costumers: -Proper insulation of the shower cabin -too hard / too firm pillows Other than this, everything was extremely well at Ole Sereni, especially the friendly staff and the cleanness of your facility. Thank you so much.
10
Daphne
21 Aug 2025
·
Stayed 2 nights
This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.
This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.
10
Magdaline
3 Mar 2023
·
Stayed 3 nights
Beautiful hotel with very spacious clean rooms, quiet and great service.
Beautiful hotel with very spacious clean rooms, quiet and great service.
8
Barry
21 Jan 2026
·
Stayed 1 night
The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp. Staff were excellent and as before we enjoyed our stay.
The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp. Staff were excellent and as before we enjoyed our stay.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Many find rooms comfortable with park views from select rooms, though some face highways or sound walls. Recurrent issues include aging decor, small layouts in some categories, AC inconsistencies, occasional noise, and spotty in-room entertainment; Wi-Fi is generally good.
Related guest reviews
8
Giulio
28 Aug 2024
·
Stayed 1 night
Modern hotel in proximity of the airport and National Park. The standar room is too tiny for my taste and the rooms facing the expressways do not have a great view
Modern hotel in proximity of the airport and National Park. The standar room is too tiny for my taste and the rooms facing the expressways do not have a great view
8
Kaitlin
4 Nov 2025
·
Stayed 2 nights
The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.
The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.
10
John
1 Jan 2024
·
Stayed 1 night
The hotel staff was great but had bad experience with a broken air condition unit. I called the front desk and who send a repairman they didn’t seem to understand what the issue was. In the end I spend the night sweating
The hotel staff was great but had bad experience with a broken air condition unit. I called the front desk and who send a repairman they didn’t seem to understand what the issue was. In the end I spend the night sweating
8
John
1 Mar 2024
·
Stayed 5 nights
Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!
Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!
2
Sharon
7 Feb 2024
·
Stayed 2 nights
Really rude staff and poor service. Our room was on the 4th floor near the entrance to the bedrooms. You could hear the doors opening and closing as people were entering the area and talking! The night before we were due to fly, there was a party in the restaurant which went till nearly 1am! There was no notification of the party and the music could be heard clearly in our room. Despite calling reception twice nothing was done about it. There was no apology from the staff and we had little sleep before. Catching an early flight. Absolutely shocking customer service!!!!
Really rude staff and poor service. Our room was on the 4th floor near the entrance to the bedrooms. You could hear the doors opening and closing as people were entering the area and talking! The night before we were due to fly, there was a party in the restaurant which went till nearly 1am! There was no notification of the party and the music could be heard clearly in our room. Despite calling reception twice nothing was done about it. There was no apology from the staff and we had little sleep before. Catching an early flight. Absolutely shocking customer service!!!!
8
Roberto
10 Jan 2024
·
Stayed 2 nights
The AC units did not work properly
The AC units did not work properly
6
Steve
11 Mar 2025
·
Stayed 1 night
Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.
Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.
6
Andy
20 Sept 2024
·
Stayed 1 night
Few years since last stayed here. It appears to have been updated as it tries to improve it's tired image. The building of the bypass has had a detrimental effect its unique location. Overall the hotel is good but really disappointed with the in-room entertainment system. The TV would frequently lose video but keep audio, lose both audio and video, or freeze picture before eventually rebooting. After rebooting TV fails to respind to remote control for 10 mins. It all makes for a frustrating time.
Few years since last stayed here. It appears to have been updated as it tries to improve it's tired image. The building of the bypass has had a detrimental effect its unique location. Overall the hotel is good but really disappointed with the in-room entertainment system. The TV would frequently lose video but keep audio, lose both audio and video, or freeze picture before eventually rebooting. After rebooting TV fails to respind to remote control for 10 mins. It all makes for a frustrating time.
8
Lars
21 Feb 2024
·
Stayed 3 nights
I enjoyed the peaceful location and silence in the rooms. There is good service, too. The drawback for me was the lack of AC capacity and my room was hot at night, even after I asked the frontdesk to check my AC. So I guess that it is just because that it is an older hotel but the AC is the only drawback
I enjoyed the peaceful location and silence in the rooms. There is good service, too. The drawback for me was the lack of AC capacity and my room was hot at night, even after I asked the frontdesk to check my AC. So I guess that it is just because that it is an older hotel but the AC is the only drawback
8
Marissa
24 Nov 2025
·
Stayed 1 night
Nice hotel, although rooms are somewhat outdated. Fantastic location by the national park (at least if you haven’t been in the country for safari), amazing to wake up and see the zebras grazing from my hotel window (ask for a room with a view of the park).
Nice hotel, although rooms are somewhat outdated. Fantastic location by the national park (at least if you haven’t been in the country for safari), amazing to wake up and see the zebras grazing from my hotel window (ask for a room with a view of the park).
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, helpful, and professional, with standout service reported. However, recurring complaints cite rudeness or unresponsiveness at times, slow restaurant or room service, occasional check-in issues, and poor communication about charges or refunds.
Related guest reviews
10
Richard
2 Dec 2022
·
Stayed 1 night
I love the location and the staff are always kind. On this recent stay, however, after a 30 minute wait, our suitcases had not been delivered to our room. So I went and picked them myself. The air conditioner was not working, but the facilities crew got it up and running. The food is always good and the location can’t be outdone
I love the location and the staff are always kind. On this recent stay, however, after a 30 minute wait, our suitcases had not been delivered to our room. So I went and picked them myself. The air conditioner was not working, but the facilities crew got it up and running. The food is always good and the location can’t be outdone
6
Solomon
29 Dec 2025
·
Stayed 1 night
Your night receptionist was rude.
Your night receptionist was rude.
8
Garfield
11 Nov 2025
·
Stayed 1 night
The staff , they were all excellent especially the security and the other gentleman at the door on arrival . Nothing was an issue and made our stay awesome 🙏
The staff , they were all excellent especially the security and the other gentleman at the door on arrival . Nothing was an issue and made our stay awesome 🙏
10
Alafiyah
17 Jan 2026
·
Stayed 2 nights
Spotless rooms and excellent service
Spotless rooms and excellent service
10
George
18 Feb 2024
·
Stayed 1 night
The receptionist was very courteous and professional while the dining services staff need more training on how to handle guests.
The receptionist was very courteous and professional while the dining services staff need more training on how to handle guests.
8
Jacky
8 Jan 2024
·
Stayed 6 nights
Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.
Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.
10
Kenneth
24 Jun 2025
·
Stayed 1 night
Amazing service. Food and drinks good value Good attention to every need
Amazing service. Food and drinks good value Good attention to every need
10
Faithbrenda
7 Jan 2026
·
Stayed 1 night
I really enjoyed my stay at ole sereni,My daughter had an amazing time here.The staff are really nice and friendly they were so helpful.Would stay here again.
I really enjoyed my stay at ole sereni,My daughter had an amazing time here.The staff are really nice and friendly they were so helpful.Would stay here again.
8
Barry
21 Jan 2026
·
Stayed 1 night
The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp. Staff were excellent and as before we enjoyed our stay.
The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp. Staff were excellent and as before we enjoyed our stay.
2
Harry
27 May 2024
·
Stayed 4 nights
We have never experienced such headache ,stress ,lies and inconsistencies in any Hotel . Terrible customer service filled with lies and cover ups . Refusal to change rooms and lied to about getting our upgrade money back after finally Charging rooms , being recorded on phone call without our consent while trying to Get help in our situation, and now zero response no matter who we contact to Get our money, its 3 months after we were promised to Get our money back at check out ,still nothing. Even with written communication ,we were still blamed for everything .Never again .
We have never experienced such headache ,stress ,lies and inconsistencies in any Hotel . Terrible customer service filled with lies and cover ups . Refusal to change rooms and lied to about getting our upgrade money back after finally Charging rooms , being recorded on phone call without our consent while trying to Get help in our situation, and now zero response no matter who we contact to Get our money, its 3 months after we were promised to Get our money back at check out ,still nothing. Even with written communication ,we were still blamed for everything .Never again .
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Highly convenient for NBO and Wilson airports and right by Nairobi National Park, with views from certain rooms and restaurants. Some note the area is not very walkable and highways now separate the hotel from the park and can add noise.
Related guest reviews
10
David
25 Jan 2025
·
Stayed 1 night
Well located near NBO and Wilson Airports. Beautifully designed. Best for transit. To experience Nairobi stay near to downtown or Westlands.
Well located near NBO and Wilson Airports. Beautifully designed. Best for transit. To experience Nairobi stay near to downtown or Westlands.
8
George
26 Dec 2024
·
Stayed 2 nights
Good property that is very conveniently located.
Good property that is very conveniently located.
8
Kudzai
10 Aug 2023
·
Stayed 1 night
Ideal stay for those needing quick and easy access to the airport.
Ideal stay for those needing quick and easy access to the airport.
8
Mark
23 Jun 2024
·
Stayed 2 nights
The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.
The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.
6
Steve
11 Mar 2025
·
Stayed 1 night
Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.
Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.
10
Russell
9 Oct 2024
·
Stayed 1 night
Enjoyed the property location in proximity to National Park and other locations visited nearby.
Enjoyed the property location in proximity to National Park and other locations visited nearby.
8
RONALD
12 Mar 2023
·
Stayed 4 nights
Unsafe area around hotel
Unsafe area around hotel
8
Job
9 Sept 2024
·
Stayed 1 night
Nice location close to the city center and to the main airport.
Nice location close to the city center and to the main airport.
8
Andrew
13 Jul 2025
·
Stayed 2 nights
Convenient for airport with great staff
Convenient for airport with great staff
8
Marissa
24 Nov 2025
·
Stayed 1 night
Nice hotel, although rooms are somewhat outdated. Fantastic location by the national park (at least if you haven’t been in the country for safari), amazing to wake up and see the zebras grazing from my hotel window (ask for a room with a view of the park).
Nice hotel, although rooms are somewhat outdated. Fantastic location by the national park (at least if you haven’t been in the country for safari), amazing to wake up and see the zebras grazing from my hotel window (ask for a room with a view of the park).
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Many guests enjoy the restaurants, steakhouse, and buffet breakfast, citing tasty meals. Downsides include high or unclearly communicated buffet prices, limited menus in some venues, and slow or occasionally rude service.
Related guest reviews
4
mohamed
15 Feb 2023
·
Stayed 1 night
Very rude staff at the restaurant in first floor. The hotel isn’t worth the money but it was just like two star hotel with unprofessional staff
Very rude staff at the restaurant in first floor. The hotel isn’t worth the money but it was just like two star hotel with unprofessional staff
10
Danette
7 Jan 2026
·
Stayed 2 nights
Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.
Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful. The food was SO good. Every single employee was outstanding, kind and helpful. We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.
8
Kaitlin
4 Nov 2025
·
Stayed 2 nights
The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.
The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.
8
John
1 Mar 2024
·
Stayed 5 nights
Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!
Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!
10
Narpat
4 Oct 2025
·
Stayed 1 night
Close to airport , good staff , bountiful buffet and amazing massage !
Close to airport , good staff , bountiful buffet and amazing massage !
8
Nicholas
8 Aug 2024
·
Stayed 1 night
Staff at the hotel were pleasant. Shout out to the reception team. In room service was great. The room was clean. My only complaint is their breakfast. They charged me 3500 for a cap of tea and bread. The woman who was working in the dining room was cold and appeared to rush my meal. I would not go for breakfast next time. They also did not uave mich options for breakfast.
Staff at the hotel were pleasant. Shout out to the reception team. In room service was great. The room was clean. My only complaint is their breakfast. They charged me 3500 for a cap of tea and bread. The woman who was working in the dining room was cold and appeared to rush my meal. I would not go for breakfast next time. They also did not uave mich options for breakfast.
8
Jacky
8 Jan 2024
·
Stayed 6 nights
Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.
Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.
8
Chris
8 Dec 2022
·
Stayed 19,331 nights
Property is great. Our second time staying here in less than a week. First stay was excellent. Second time we decided to stay here from The Nairobi Serena as it was close to the airport & we were traveling that night. We ordered food (with two little kids) which took over an hour for just pizza & fries as it was late afternoon. Once the pizza was ready, it sat on the kitchen counter until I finally decided to go collect it myself as our server didn’t seem to care. To make matters worse, we got to the hotel at around 3pm and our room wasn’t ready, they finally put us in whatever was available (not the room we booked) and the room (club room number 329) smelled like cigarette smoke (previous guest). They finally changed us to a different room (350) but at this time our kids had missed their naps. Front desk was very helpful but I think the service was absolutely horrible. Maybe the newer side (Emara) has better service but the food isn’t great there either for what they charge. Mark you we stayed at Serena, Radisson Blu Arboretum, Sarova etc during our 3 week visit to Kenya & they all had amazing customer service so this is not coming from nowhere. I would love to stay at Olesereni again but I’m not too sure I would again.
Property is great. Our second time staying here in less than a week. First stay was excellent. Second time we decided to stay here from The Nairobi Serena as it was close to the airport & we were traveling that night. We ordered food (with two little kids) which took over an hour for just pizza & fries as it was late afternoon. Once the pizza was ready, it sat on the kitchen counter until I finally decided to go collect it myself as our server didn’t seem to care. To make matters worse, we got to the hotel at around 3pm and our room wasn’t ready, they finally put us in whatever was available (not the room we booked) and the room (club room number 329) smelled like cigarette smoke (previous guest). They finally changed us to a different room (350) but at this time our kids had missed their naps. Front desk was very helpful but I think the service was absolutely horrible. Maybe the newer side (Emara) has better service but the food isn’t great there either for what they charge. Mark you we stayed at Serena, Radisson Blu Arboretum, Sarova etc during our 3 week visit to Kenya & they all had amazing customer service so this is not coming from nowhere. I would love to stay at Olesereni again but I’m not too sure I would again.
8
Carla
13 Feb 2023
·
Stayed 2 nights
While the hotel itself is very nice and the rooms are clean, we found the food to be very expensive - over 30USD per person for a buffet lunch. Also, we asked the concierge to get us a taxi into Nairobi and asked multiple times for the price. He never told us. The ride was around 12 minutes and we were charged $30USD when an Uber was around $4USD. If you stay here, take an Uber everywhere!
While the hotel itself is very nice and the rooms are clean, we found the food to be very expensive - over 30USD per person for a buffet lunch. Also, we asked the concierge to get us a taxi into Nairobi and asked multiple times for the price. He never told us. The ride was around 12 minutes and we were charged $30USD when an Uber was around $4USD. If you stay here, take an Uber everywhere!
10
Polly
26 Oct 2025
·
Stayed 1 night
The hotel was amazing. The staff were all lovely and the steak house had incredible food. They also made our room super special for our honeymoon with a great view of the nation park. Great place to stay.
The hotel was amazing. The staff were all lovely and the steak house had incredible food. They also made our room super special for our honeymoon with a great view of the nation park. Great place to stay.
Was this helpful?
AI-generated summary based on recent guest reviews
8
Jesper
2 weeks ago
·
Stayed 3 nights
Nice hotel close to both the airport and the city center. Fantastic staff!
Nice hotel close to both the airport and the city center. Fantastic staff!
8
angela
29 Jul 2026
·
Stayed 1 night
Excellent location right across from the game park. Rooms with a view are great.
Excellent location right across from the game park. Rooms with a view are great.
10
Melissa
18 Jul 2026
·
Stayed 2 nights
The staff here is AMAZING!! I chose this place for a second time on my way and my daughter chose to stay here a third time! LOVE it! Love the pools. Gym is well-equipped with great hours. Two gift shops on site with resasonable and set prices, which is a respite after dealing with haggling other places if you want a quick souvenir. Food was good!
The staff here is AMAZING!! I chose this place for a second time on my way and my daughter chose to stay here a third time! LOVE it! Love the pools. Gym is well-equipped with great hours. Two gift shops on site with resasonable and set prices, which is a respite after dealing with haggling other places if you want a quick souvenir. Food was good!
6
Daniel
9 Jul 2026
·
Stayed 3 nights
No comment
No comment
10
Neil
14 May 2026
·
Stayed 2 nights
Nice hotel, friendly staff, close to the national park.
Nice hotel, friendly staff, close to the national park.
FAQs about Ole Sereni
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking height restrictions apply.
What type of breakfast is offered and what are the serving hours?
Buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee of approximately KES 3900 for adults and children.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM until 9:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of KES 3900 per person (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Elevators are available for ease of access.
What is the location of the property in relation to key landmarks?
The hotel is located in Nairobi South, within a 10-minute drive of Nairobi National Park and Nyayo National Stadium. It is approximately 10.7 km from Jomo Kenyatta International Airport and 4.6 km from Nairobi City Stadium.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available for guests. The operational hours and seasonal availability may vary.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-05: NO DATA
- 2026-11-06: 112.97357630630493USD
- 2026-11-07: 113.22319525323486USD
- 2026-11-08: 113.33174667292786USD
- 2026-11-09: 115.42668873564149USD
- 2026-11-10: 115.42668873564149USD
- 2026-11-11: 114.0829844002533USD
- 2026-11-12: 115.42668873564149USD
- 2026-11-13: 113.60915396699524USD
- 2026-11-14: 113.60915396699524USD
- 2026-11-15: 113.60915396699524USD
- 2026-11-16: 116.87641054719543USD
- 2026-11-17: 116.87641054719543USD
- 2026-11-18: 116.87641054719543USD
- 2026-11-19: 116.87641054719543USD
- 2026-11-20: 113.60915396699524USD
- 2026-11-21: 113.60915396699524USD
- 2026-11-22: 113.60915396699524USD
- 2026-11-23: 116.87641054719543USD
- 2026-11-24: 116.87641054719543USD
- 2026-11-25: 116.87641054719543USD
- 2026-11-26: 115.60526372898103USD
- 2026-11-27: 113.60915396699524USD
- 2026-11-28: 113.60915396699524USD
- 2026-11-29: 113.60915396699524USD
- 2026-11-30: 116.87641054719543USD
- 2026-12-01: 116.87641054719543USD
- 2026-12-02: 116.87641054719543USD
- 2026-12-03: 116.87641054719543USD
- 2026-12-04: 113.60915396699524USD
- 2026-12-05: 113.60915396699524USD
- 2026-12-06: 113.60915396699524USD
- 2026-12-07: 115.57546863462068USD
- 2026-12-08: 115.57546863462068USD
- 2026-12-09: 115.57546863462068USD
- 2026-12-10: 115.57546863462068USD
- 2026-12-11: 113.60915396699524USD
- 2026-12-12: 113.60915396699524USD
- 2026-12-13: 113.60915396699524USD
- 2026-12-14: 115.57546863462068USD
- 2026-12-15: 115.57546863462068USD
- 2026-12-16: 115.57546863462068USD
- 2026-12-17: 115.57546863462068USD
- 2026-12-18: 113.60915396699524USD
- 2026-12-19: 113.60915396699524USD
- 2026-12-20: 113.60915396699524USD
- 2026-12-21: 115.57546863462068USD
- 2026-12-22: 115.57546863462068USD
- 2026-12-23: 115.57546863462068USD
- 2026-12-24: 115.57546863462068USD
- 2026-12-25: 112.3777254380951USD
- 2026-12-26: 112.3777254380951USD
- 2026-12-27: 112.3777254380951USD
- 2026-12-28: 115.57546863462068USD
- 2026-12-29: 115.57546863462068USD
- 2026-12-30: 115.57546863462068USD
- 2026-12-31: 115.57546863462068USD
- 2027-01-01: 113.65881245759583USD
- 2027-01-02: 113.65881245759583USD
- 2027-01-03: 113.65881245759583USD
- 2027-01-04: 116.87641054719543USD
- 2027-01-05: 116.87641054719543USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests who require guaranteed early check-in must book their stay to include the early check-in date. Other early check-in requests are subject to availability, and a fee equal to 50% of the daily room rate is charged.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Tax ID - P051183856D
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Parking height restrictions apply.
- Fee for buffet breakfast: approximately KES 3900 for adults and KES 3900 for children
- Airport shuttle fee: KES 3900 per person (one-way)
- Airport shuttle fee per child: KES 3900 (one-way), (from 5 to 11 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: KES 40.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
General
Room service
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Poolside bar
Packed lunches
Breakfast in the room
Allergy-free room available
Family room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Tennis courts
Garden
Playground
Pool outdoor
Live music
Evening Entertainment
Outdoor Furniture
Terrace
Fitness Center (nearby)