Is parking available at the property?

Yes, parking is available on-site. It is limited and valet parking is offered.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 19 per person.

Are pets allowed at the hotel?

Yes, pets are allowed at the property. A fee of USD 36.60 per pet, per stay applies, and service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Yes, a complimentary roundtrip airport shuttle service is available 24 hours.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of access.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Guayaquil, just steps from Mall del Sol Shopping Center and Consorcio Nobis. It is approximately 1.4 miles from the Guayaquil Convention Center and 1.6 miles from San Marino Mall.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool, which is operational from 7:00 AM to 9:00 PM. Note that the outdoor pool is closed on Mondays.

What are the hotel's policies for guests staying with children?

Children 12 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of USD 36.60 per night, and advance request or confirmation is required for availability.

Sheraton Guayaquil - Luxury Hotel in Ecuador

Average nightly price at Sheraton Guayaquil by month, last 12 months (USD)
Month	Average price
January	US$102
February	US$108
March	US$106
April	US$106
May	US$115
June	US$125
July	US$135
August	US$128
September	US$131
October	US$153
November	US$154
December	US$118

What guests think

At Sheraton Guayaquil, travelers frequently praise the genuinely friendly, attentive staff and the convenient setting near the airport and Mall del Sol with a handy shuttle, while many also note consistently clean spaces and generally comfortable rooms.

Several reviews mention aging or poorly soundproofed rooms, occasional maintenance problems (AC, leaks, older TVs, small bathrooms), and event or street noise. Breakfast is widely enjoyed, though the club lounge’s happy hour and some restaurant options receive mixed feedback. A practical choice for short stays and airport connections.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The airport shuttle is frequently highlighted as convenient and reliable. The pool, club lounge, and gym are noted as small or aging, with occasional closures or renovations and mixed lounge offerings.

Related guest reviews

8

yaron

1 Apr 2023

·

Stayed 2 nights

Took a room on the club floor. The club lounge has very poor vegetarian choice but the service was great and they arranged for a dish or two for us. The room was big and clean. Breakfast is o.k. not great. Pool is small but o.k. and almost no shaded areas

10

Sergio

17 Oct 2025

·

Stayed 1 night

Shuttle aeropuerto

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10

Jhasmina

9 Aug 2023

·

Stayed 1 night

Most convenient location, outdoor pool. Plenty of restaurant options ( near by and at "Mall del Sol". Free airport shuttle a plus!

10

Lois

25 Feb 2024

·

Stayed 1 night

Long layover between flights. This hotel offered late checkout of 4 PM and shuttle to airport which worked well for our late night flight. Nice shopping mall across the street which offered something to kill the time while we waited.

8

Maria

13 Feb 2025

·

Stayed 1 night

We were told we could go to happy hour on the 8th floor. The hamburgers were old meat and the fruit cocktails had old, terrible fruits. The desserts were dried. Terrible food on the happy hour floor. Breakfast downstairs was good.

6

Lucas

6 Aug 2023

·

Stayed 1 night

Cet hôtel est vieillissant et en plus il change de nom! La piscine et les jacuzzis sont en rénovation! Les moquettes sont très vielles, heureusement il y a du parquet dans les chambres. Le club vient de réouvrir au 8 ème étage, le personnel veille à la propreté dans l’ensemble de l’établissement. 👏 Merci a Fernando qui gère le club pour sa gentillesse et son professionnalisme. La salle de gym, le sauna et le bain turc sont vieux et je donnent pas envie!

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8

Josefina

18 Sept 2023

·

Stayed 2 nights

Pool and facilities were closed.

10

Gary

25 Jul 2025

·

Stayed 1 night

Received hotel shuttle pick-up from airport by a hotel staff waiting inside the airport. The buffet breakfast is also excellent.

10

Guillermo

4 Mar 2025

·

Stayed 1 night

convenient airport shuttle.

10

Tamara

7 Nov 2025

·

Stayed 1 night

the airport driver on time and alert to who we were. receptionist polite health club open 24 hours sheets very soft hotel clean

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Cleanliness

Cleanliness is consistently praised across rooms and public areas.

Related guest reviews

8

Tania

26 Oct 2025

·

Stayed 1 night

Habitación limpia

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10

Ernesto D

9 Nov 2025

·

Stayed 3 nights

La habitación estaba limpia bonita e impecable, el personal muy atento y servicial

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10

diego

31 Oct 2024

·

Stayed 1 night

Hermoso lugar, buena ubicación, rica comida, cómodas camas, limpio y personal muy amable

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10

MILTON G

5 Aug 2025

·

Stayed 7 nights

Excellent service, very clean and inviting atmosphere

10

Dayana

25 Oct 2024

·

Stayed 1 night

Safe and clean!

10

Letys Mariang Ellefson

12 Apr 2025

·

Stayed 6 nights

I enjoyed staying at the Sheraton! The staff is super friendly and kind. The room super clean and the bed very comfortable.

10

Armiona

7 Aug 2024

·

Stayed 1 night

Place was clean and bed super comfy!

10

Malba

27 Nov 2025

·

Stayed 1 night

Excellent services, the breakfast and lunch was delicious with many varieties of food, I was also impressed with the lunch. Room was clean too

10

alex

18 Oct 2025

·

Stayed 7 nights

Excelente atención, muy limpio , muy buena comida

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10

Tamara

7 Nov 2025

·

Stayed 1 night

the airport driver on time and alert to who we were. receptionist polite health club open 24 hours sheets very soft hotel clean

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Rooms

Rooms are generally comfortable, but several guests report dated features and maintenance issues such as AC performance, leaks, or older TVs, along with limited soundproofing and some small bathrooms.

Related guest reviews

8

Jaime

14 Jun 2024

·

Stayed 1 night

Ac does not work in most rooms. The ac is a moderate temp around 75 at best. I like it cold but the hotel is an older one

10

Mark

15 Jul 2024

·

Stayed 1 night

Great location. Helpful, friendly staff. Breakfast is quite good. Our room was comfortable, clean, and had a city view.

8

GABRIEL

7 Apr 2025

·

Stayed 1 night

Todo muy bien a excepcion de la tv, era una tv antigua la cual no tenía casi canales para ver, no había apps como netflix o Disney disponibles, quisimos ver claro vide y como era un tv antiguo no soportaba la app y no nos permitía ver nada en la app

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8

Jimmie

9 Oct 2024

·

Stayed 2 nights

Bathrooms are small

6

Maria M

31 Dec 2022

·

Stayed 1 night

The stay was very nice room and the service are very good but the room needs to be updated the bed and mattress need to be more new .

8

maria

17 Nov 2023

·

Stayed 1 night

Demasiado ruido desde la calle no se puede dormir

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4

Xi

13 Jul 2025

·

Stayed 1 night

Excellent staff, good location. Strong renovation smell in our room, noisy air conditioner, whole building is not sound proofed at all. We can hear echoes in the hall way, you can hear everyone talking and walking and running in the hallway during the night, especially starting from 2am, couldn’t sleep at all.

4

Willem

20 Sept 2023

·

Stayed 1 night

Room 905 has a water leak in the wall, has broken tile in the bathroom. Aircondition kicks on ever minute very loud ,that will not let you sleep.Not Sheraton worthy !!

10

Maria

27 Apr 2025

·

Stayed 3 nights

Hotel tranquilo. Habitación cómoda. Camas y almohadas muy cómodas. Buena limpieza y personal muy amable.

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8

Elsa A

22 Jun 2024

·

Stayed 3 nights

Hotel cómodo, bien ubicado, frente a un centro comercial y cerca del centro de convenciones. El personal es muy amable, se fijan en los pequeños detalles. Los cuartos son amplios, pero les falta mantenimiento. El restaurante es a lo mucho mediocre, pero te saca del apuro.

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Service

Service is widely described as friendly and helpful, with many mentions of excellent assistance and smooth airport coordination. Some guests reported slow check-in, strict ID policies, and occasional billing or follow-up issues.

Related guest reviews

10

DANIELE C

5 Oct 2025

·

Stayed 1 night

The Front Desk Andrea was amazing and very kind.

2

ROXANA

25 Jun 2025

·

Stayed 2 nights

The problem with this hotel is they make photocopies of your ids or passports. I had family and friends visiting the hotel and they demanded their ids and retain them until they leave the premises. I was asked to leave the lounge for the happy hour with my paid guests due to their unprofessional regulations and they were extremely rude. Never come back to this place again! For business this is a good place but for entertainment and family please find another place.

2

ROXANA

25 Jun 2025

·

Stayed 6 nights

The problem with this hotel is they make photocopies of your ids or passports. I had family and friends visiting the hotel and they demanded their ids and retain them until they leave the premises. I was asked to leave the lounge for the happy hour with my paid guests due to their unprofessional regulations and they were extremely rude. Never come back to this place again! For business this is a good place but for entertainment and family please find another place.

10

Angelica

24 Aug 2025

·

Stayed 4 nights

The Staff is Amazing super friendly and breakfast is awesome. 10 starts.. I recommended the Sheraton in Guayaquil over any other Hotel.

10

MILTON G

5 Aug 2025

·

Stayed 7 nights

Excellent service, very clean and inviting atmosphere

10

Alex

11 Aug 2025

·

Stayed 2 nights

Hotel confortable, servicio excelente, personal atento y amigable

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10

Charles

30 Dec 2023

·

Stayed 1 night

Best hotel staff around. I had very pleasant interactions with bellman and reception staff. Super stay.

10

Andrew

30 Nov 2025

·

Stayed 1 night

Very friendly front desk thank you for a comfortable and enjoyable stay.

10

Shirish

10 Aug 2025

·

Stayed 1 night

Check in process was very slow, otherwise property is really good, location is very good, mall is just across the street & has a walkway connected with the mall.

4

Roberto

28 Feb 2022

·

Stayed 3 nights

El servicio del hotel en general es muy bueno y la atención de Ana y José fue magnifica. El problema fue que la primera noche nos mandaron a otro hotel de menor calidad y precio porque en el Sheraton tuvieron un problema de inundación en un piso y nos cobraron la misma tarifa del Sheraton cuando la tarifa del otro hotel es mas económica. Trate de solicitar un descuento por esa noche pero el Gerente en turno no accedió a dicha solicitud.

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Location

Highly convenient for the airport and directly across from Mall del Sol, giving easy access to shops and dining. A few note strong on-site security, while one review disliked the wider neighborhood.

Related guest reviews

10

Jhasmina

9 Aug 2023

·

Stayed 1 night

Most convenient location, outdoor pool. Plenty of restaurant options ( near by and at "Mall del Sol". Free airport shuttle a plus!

10

Steve

23 Oct 2023

·

Stayed 1 night

Quit, safe, close to airport, type of room, shuttle bus

10

Alfredo

12 Jul 2025

·

Stayed 4 nights

Great hotel. Muy limpio, muy amables y cerca del mall y el aeropuerto.

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10

Nalinie

23 Jul 2025

·

Stayed 2 nights

Excellent service from the staff and just seven minutes away from the airport.

10

Sandra

21 Apr 2025

·

Stayed 1 night

It was close to everything. A mall is just across the Hotel.

10

Paola

2 Jan 2025

·

Stayed 4 nights

Atención al detalle. Calidez en el servicio . Cerca a varios lugares de interes turístico y comercial.

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10

Rodolfo

28 Oct 2023

·

Stayed 3 nights

As safe as you can get near this area. Well protected with armed guards. Cross the bridge and you are on the largest shopping mall of the city.

10

Shirish

10 Aug 2025

·

Stayed 1 night

Check in process was very slow, otherwise property is really good, location is very good, mall is just across the street & has a walkway connected with the mall.

10

ROXANA

11 Jun 2025

·

Stayed 1 night

Beautiful hotel located so close to the airport and in front of very nice mall.

10

PHILIP

16 Aug 2023

·

Very quiet, large mall across the street, easy to/from airport.

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Dining

Breakfast is frequently praised for quality and variety, and takeaway options worked well for early flights. Restaurant and club lounge offerings receive mixed comments, with some finding them mediocre or limited, especially during happy hour.

Related guest reviews

6

LEE MAN CHEONG

19 May 2025

·

Stayed 1 night

Close to airport. Staff and service are very helpful. Decent restaurant.

10

Andrew

27 Jan 2024

·

Stayed 1 night

The breakfast buffet and staff were wonderful.

8

yaron

1 Apr 2023

·

Stayed 2 nights

Took a room on the club floor. The club lounge has very poor vegetarian choice but the service was great and they arranged for a dish or two for us. The room was big and clean. Breakfast is o.k. not great. Pool is small but o.k. and almost no shaded areas

8

Maria

13 Feb 2025

·

Stayed 1 night

We were told we could go to happy hour on the 8th floor. The hamburgers were old meat and the fruit cocktails had old, terrible fruits. The desserts were dried. Terrible food on the happy hour floor. Breakfast downstairs was good.

10

LINDA

28 Dec 2022

·

Stayed 19,349 nights

Lovely hotel. Great breakfast to go & so easy to access an early morning flight.

8

Gabriel

30 Dec 2024

·

Stayed 1 night

The breakfast was really good

4

Andrea

29 Aug 2022

·

Stayed 1 night

Esperaba algo mejor por el precio q se paga, el desayuno esperaba algo mejor

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10

Gary

25 Jul 2025

·

Stayed 1 night

Received hotel shuttle pick-up from airport by a hotel staff waiting inside the airport. The buffet breakfast is also excellent.

10

Kristel

4 May 2025

·

Stayed 2 nights

En Guayaquil no hay ningún hotel 5 estrellas. El que diga lo que contrario no entiende que es solo marketing. Ahora bien, en la categoría más alta, un 4 estrellas ese sí es el Sheraton: limpio, cómodo y con buen menú de comida y bebidas. El personal siempre tiene una sonrisa.

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10

Malba

27 Nov 2025

·

Stayed 1 night

Excellent services, the breakfast and lunch was delicious with many varieties of food, I was also impressed with the lunch. Room was clean too

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $130	14 $104
15 $124	16 $156	17	18 $167	19 $120	20 $89	21 $95
22 $120	23 $137	24 $135	25 $134	26 $137	27 $103	28 $96
29 $113	30 $146

Su	Mo	Tu	We	Th	Fr	Sa
		1 $146	2 $146	3 $93	4 $93	5 $93
6 $114	7 $147	8 $146	9 $143	10 $95	11 $90	12 $93
13 $114	14 $146	15 $146	16 $158	17 $103	18 $95	19 $101
20 $114	21 $147	22 $146	23 $146	24 $95	25 $95	26 $95
27 $115	28 $146	29 $146	30 $146	31 $95

Sheraton Guayaquil

Prices for Sheraton Guayaquil

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed (High Floor)

Superior Room, 2 Double Beds (Sheraton Club Access)

Superior Room, 1 King Bed (Sheraton Club Access)

Room, 2 Double Beds

Room, 1 King Bed

Junior Suite, 1 Bedroom

Room, 1 King Bed, Mobility Accessible, Bathtub

Deluxe Room, 2 Double Beds (High Floor)

Room, 2 Double Beds, Mobility Accessible, Bathtub

Guest reviews of Sheraton Guayaquil

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Guayaquil

Prices for upcoming dates