Fairfield Inn Richmond Chester

Convenient to i95 and many eateries. Only one working elevator was inconvenient.

I picked this hotel for one of my planned stopovers route from CT to FL. The elevator was out of order and the free breakfast is worth what you pay for it. There were limited handicap parking spaces. GPS takes you through a dangerous intersection.

Per friendly and nice staff at the front desk and breakfast is well organized. Rooms were clean and had a large size tv preset with my name. Great location right off of the highway. I just wish they had a swimming pool as most Fairfield Inn by Marriott do.

Staff were friendly, however hotel is in need of renovations. The floors pop and squeak, the elevator continually malfunctioned. It was okay for a one night stay, but would try another property next time.

Property was nice and quiet. Room was comfortable. Parking spaces were too narrow and close together.

It needs some upgrades. The elevator was not in decent shape.My family was afraid to ride the elevator because of the shaking and noise it made. My bathroom wasn’t very clean.

Have stayed at this property numerous times in the past. Upon arrival, I waited about 15 minutes to be helped. Told the room was ready. Went to room...bed wasn't made, towels on the floor in the bathroom, garbage not taken out. WAS TOLD IT HAD BEEN CLEANED) Offered another room...took it as it was done. Breakfast on most days was a disaster, hotel was jammed (baseball & graduations were happening that weekend, therefore the hotel was crowded with people). Long lines, having to wait and then ran out of food...waited until more came. out...maybe. Wasn't informed the swimming pool would not be available at time of reservation, under renovation since March....it's now the middle of June. And finally, room was for 2, yet some days there was only 1 wash clothe. Pretty sure I will not be staying there ever again. Who is checking the checker?

One elevator broken on both visits and dirty washrooms/bathtub.

Arrived a bit late but the front desk worker Cherise was pleasant and quick. I did not see a way to pay for my dog via the Expedia site so I paid when i checked in. She put a hold of $20 on my bank acct but the next day it was gone and a $75 pet fee (plus a $6 cleaning fee) were charged to my card. Total of $81 dollars. She put us on the ground floor and close to the dog walk area which made it convent to taking our pup out. I did find the area dark and it was hard to see where to go. The room was very clean and the bed was nice. Breakfast was included and they had a nice assortment of items to pick from. There were some construction guys eating when I was there around 6:45am. They are building a new Chase bank a few doors down so I guess they were staying there. They were very loud and at 6:45am I was not awake enough to deal with it. Other than that, the hotel was a nice place to stop for the night.

We enjoy staying at this hotel and do so two times per year. The hotel is always clean and inviting, however, this time, we noticed that there were many things that needed maintenance. They include: The lighted mirror did not work; The electricle receptacle GFIC did not work; The water pressure was too low in the shower; One of the two elevators did not work; There was no functioning guest computer; Finally, there was not AC instructions on how to turn off the air conditioning. ROOM 205. Please address these items as we want to come back.

The breakfast was good. The room was kind of dirty. There were cobwebs, crumbs, and some white lotion type stuff on the couch. It had two pull out couches but you couldn’t use both at the same time and there wasn’t enough pillows. The shower leaked really badly so the floor was always soaking wet after a shower.

Smells Marijuana everywhere.

During our recent 4-day stay, our room was not cleaned at all, and we had to request fresh towels twice before they were provided. This was disappointing and not the level of service we expected. That said, the room itself was comfortable, and we did enjoy the breakfast each morning.

Staff friendly, helpful and efficient. Bathroom walls and floor stained. Very noisy til after midnight on a weeknight. Mattress pretty new, but zero support, pillows collapsed flat immediately. Almost no water pressure and shower head needed replacing or intense cleaning as water not flowing from each portal. Felt like a $50 room. I would not stay there again.

We stayed 2 nights. Never had housekeeping replace towels or make beds. We complained to front desk nothing happened.

Room is not clean. Lots of stain. Towels are old. No daily clean if not requested. Homeless people come and go.

Disappointed- stains, wear, and unpleasant smells in hallways and common areas. Wear and cigarette smell in room. Shower wall surround not caulked well causing black cracks. Stained tub floor. Breakfast was not good. Out of waffle mix. Out of bread for toast one morning.

The room i was in had mold on the ceiling. The bath room had some mold I went to store and bough a bottle of bleach and a can of lysol.now i am sick from the mold in the room.I would like some of my money back

Room was clean and bed was comfortable

We had a great over night stay, EXCEPT for the smell of cigarette smoke in the hall way. It was awful and you had to close your door quickly so the smell didn’t go inside. Other than that the staff was very friendly and attentive. We would definitely stay there again I only hope they address the cigarette smoke smell in halls. Signs posted also NO SMOKING 🚭

Very friendly staff, clean room, big desk, comfortable bed, great pillows.

The room was nice, but it was very noisy. People were banging the walls and we could hear people's TV pretty much all night.

Walls are paper-thin; people next door were partying until at least 3:00 a.m. I had to call the front desk twice to get them to quiet the people next door. The rooms are so thin that we could hear the person above us run and throw up. We could hear a dog barking and it was overall a poor experience. We won't stay hear again. The property was nice itself.

The walls and floors/ceiling material is paper thin. I was awakened several times by activity in the room above me. Terrible stay somewhere else.

Service was great, rooms were super cozy. Beds were amazingly comfy in particular!

Average , a little smelly and pull out couch was extremely uncomfortable

Outdated old hotel. Air conditioner/heater was loud…we had to unplug it. Refrigerator was also loud…unplugged that. Not very comforting upon entrance. Staff was indifferent. Room looked old and beds were mildly comfortable. There are a few better options off this exit that my family and I have stayed at. Will not bring staying here again.

Very comfortable, quiet, and spacious room.

The single staff worker at the front desk was amazing when we checked in late at night. She was so sweet. For being a hotel that claimed they were recently updated, it sure did not appear so. The room just had a smell of stale air. Just not what I expected from a Marriott Hotel.

We had a problem using the pull-out sofa bed in the room. The fixed position of the queen bed closest to the sofa bed would not allow us to fully extend the sofa bed. We "solved" the poor design problem by moving the bed to the opposite side of the room. We only had two small children sleeping in it for one night. If it had been a longer stay it would have been very annoying with the sofa/bed constantly in the way. This is a serious design flaw,, based on simple measurements, and should be addressed by the design team.

I booked a king room and the person at the from desk completed my reservation without saying one word. I didn't realize it until I walked in the room. I called back down to ask was there a mix up. She said no, that's all we had. It would be nice to know this in advance. I'm disappointed in my service.

The young lady at the front desk was awesome. And the breakfast staff keep the area clean.

It's unacceptable that the rooms were only serviced on request without any prior notice during check-in. The lack of transparency from the hotel staff is disappointing, especially when it comes to basic amenities like room service. It's a good thing that you were able to request clean towels, but guests should not have to ask for basic services like room cleaning. In the future, it's important for the hotel staff to be more upfront about their housekeeping policies to avoid any confusion or frustration from guests.It's unacceptable that the rooms were only serviced on request without any prior notice during check-in. The lack of transparency from the hotel staff is disappointing, especially when it comes to basic amenities like room service. It's a good thing that you were able to request clean towels, but guests should not have to ask for basic services like room cleaning. In the future, it's important for the hotel staff to be more upfront about their housekeeping policies to avoid any confusion or frustration from guests.

I paid Expedia $115 for our room but the was charged another $100 for my two little hypo allergenic dogs, which is outrageous. I was never informed of the ridiculous charge when I checked in. I am willing to pay something, but not $100!!!

After booking a non-refundable room, I got to the hotel and they had not rooms left. Then had to figure out how to get a refund for a non-refundable room. After 20 minutes, finally found a phone number (not on the Hotels.com site) and got the refund approved. Waiting a week to get money back for room that wasn’t yours to sell is unacceptable

Front desk personnel was awful. Charge two different cards for incidentals and wanted a third charge. Front desk lady was nasty and very unprofessional.

Front desk staff was super and check in was quick and easy

Served its purpose of a quick overnight while driving South to North Pet fee is outrageous wasn’t expect an additional $108.00 on top of $175 for the night.

Hotel changed my reservation to a downgraded room without asking me. Pet fee was unreasonable for one night stay.

Booked king room with sofa pull out. Gave us cheaper double queen, didnt even say that it was overbooked. Went all the way to our room to see error This was at midnight after driving all the way from fort eisenhower (military family) Had to haul everything back downstairs to be told we were just out of luck. I have no further words.

Great easy access

Right off 95!

Hotel was very nice and convenient to restaurants , highway, and gas stations

Nice place to stay right off the highway. The Mexican restaurant right next door was really good.

Convenient location off Route 95. Nothing exceptional but also nothing bad either

Good location with easy access to I95.

Nice restaurants near nearby in walking distance alot of stores in walking distance. Very nice and friendly staff.

Hard to find the property, but luckily the GPS showed us it was behind & up hill.

Convenient to restaurants, gas stations and the interstate. Check in was seamless and desk staff was pleasant

A great place to stay in the area, a lot nicer than others that cost more. Parking lot didn't feel as safe but nothing else other than yelling out from the other side of the fence. Buzzards are getting into the dumpster area and the trash of collector drops two bags of trash and doesn't hop out the truck to take care of it. Thanks for a comfortable night sleep

Front desk clerk was very friendly and helpful. Breakfast was very nice and attendant was available and helpful.

Excellent stay and wonderful breakfast.

Much nicer than the average highway exit motel. Big room,smart TV, great shower. Breakfast is good. Check out not until noon.

It was a nice stay. The room was good and comfortable. On the downside, there was not any bread for toast, only bagels. No fruit or muffins to eat or take away.

No lights over bed! Sink was slow to drain. Breakfast was fair due to the fact the sausage was cold and there wasn’t a microwave to warm food, only a small toaster.

Breakfast started late but it was not too bad. Over all it was nice because iof the staff.

Disappointed- stains, wear, and unpleasant smells in hallways and common areas. Wear and cigarette smell in room. Shower wall surround not caulked well causing black cracks. Stained tub floor. Breakfast was not good. Out of waffle mix. Out of bread for toast one morning.

Great stay, Breakfast was above par.

Taking a shower was very hazardous due to extremely smooth tile. Slippery when wet. Deafening noise in breakfast area due to lack of acoustical ceiling tiles, carpetting or drapes.

Very easy and accessible to find, both for exiting and returning to the highway. Friendly people, very good breakfast, and best of all, they're pet-friendly. This is the second time I've stayed at the hotel and I like it.