Name: Quality Inn & Suites Suffolk
Address: 1503 Holland Rd, Suffolk, Virginia, United States of America, Suffolk, Virginia, US
Price range: $103–$170 per night
Rating: 6.88

What guests think

Reviews of Quality Inn & Suites Suffolk repeatedly cite serious cleanliness issues—dirty floors, stained linens, unpleasant odors, mold, and sightings of bugs—alongside maintenance problems like broken appliances, noisy AC, and thin walls that transmit noise.

Multiple guests describe the pool as closed, out of order, missing despite listings, or in poor condition. Service feedback is mixed, with some praising friendly staff but several reporting rude management, reservation mix-ups, slow responses, and refund disputes. Breakfast quality varies, with reports of empty or spoiled items alongside a few positive notes. Overall, this is a budget option with uneven standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews report the pool closed, out of order, or not present despite being advertised; one noted green water. No other facilities were mentioned.

Related guest reviews

4

Carol

Jul 3, 2023

·

Stayed 1 night

The room smells horrible. Like someone dumped a bottle of cheap perfume in here. I rented here for the pool which was closed and didn’t get a break about it and was not happier at all with service or premises

6

Kenitra

Jul 7, 2024

·

Stayed 3 nights

At first when I arrived I was not the happiest about the room I was in. However after speaking with the staff and them accommodating me with what ever it was that I needed I definitely give this place an over 6 out of 10…I only wished that the pool was open for my kids

2

Alyssa

Jul 14, 2023

·

Stayed 1 night

Pool was green. Stains on sheets. We left around 10 pm when a roach crawled across my son’s hand. Asking for a partial refund.

2

Jolene

Jun 23, 2024

·

Stayed 2 nights

Manager is very unprofessional and rude.. He tries to still money and gets mad when you notice and catch on. He called the police on me after I complained and already prepaid wasn’t trying to give me a refund. Don’t book here. Room was dirty, Tv was broke. Pool out of order.

2

Andrew

Sep 3, 2024

·

Stayed 2 nights

Thought I was booking with a swimming pool, says it on their description on Expedia, there is no pool, big let down for my kids for the weekend, not sure if that’s an Expedia thing or a hotel giving false information. Either way, it’s advertised as having a swimming pool and it doesn’t.

2

Peggy

Jun 29, 2024

·

Stayed 1 night

When I checked in, I gave my name and told him that I had a reservation showing him my drivers license. He tried to charge me again after I already paid so he had to refund me then he charged me another $25 for a security deposit which was fine, took forever to check in. It was round 630 pool was completely closed and covered Room smelled, and there was a dirty towel on the back of the door. The walls were dirty in the bathroom. The Complementary coffee in the room was already opened from the previous tenant …phone did not work no dial tone. I tried to call the front desk To notify them That we needed more towels because the dirty towels were in the room from the previous person disgusting.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report dirty floors, stained or burned linens, mold, strong odors, and dead or live bugs; a few noted clean rooms.

Related guest reviews

2

Kristie

Mar 16, 2025

·

Stayed 1 night

This room was not clean when i checked in. The sheets had three cigarette burns, the comforter had stains, the ice bucket AND liner was dirty with visible hair and debris. When i pulled the top sheet back there was long hairs already there. The mattress cover was stained and had what appeared to be brown debris. I checked out immediately after seeing my room(228) in this condition.

2

Camille

Aug 3, 2025

·

Stayed 2 nights

Extremely dirty and smelly. The rooms don’t look like in the pictures. Stay away

6

Diane

Jul 4, 2025

·

Stayed 1 night

I liked that the cockroaches and other insects were not alive and crawling around the room. But I did not like that they were laying on the bathroom floor. I also didn’t like the pubic hairs that were in the shower.

4

Frieda

Jul 27, 2025

·

Stayed 1 night

Microwave did not work, room floor was very dirty, bathroom floor was worse. Coffee horrible, it was see through brown water.

2

Peggy

Aug 19, 2025

·

Stayed 1 night

Worst Quality Inn we have ever stayed in Charged us $30 more for the third adult ?? Handicap room is Bar for the shower loose falling off the wall Dirty shower curtain Air conditioner had black mold in air flow vent Toilet seat was not a handicap seat And loose Bathroom door wouldn't close privacy issue Only good was the beds

2

Bryan

Jun 23, 2025

·

Stayed 1 night

Disgusting and dirty. Dead bugs all over the floor. Reeked of smoke. After looking at the room we didn’t even stay the night. Front desk refused to give our money back. Do not stay!

4

Soty

Jul 16, 2025

·

Stayed 1 night

Dirty and mold on the ceiling

2

Barry

Aug 16, 2025

·

Stayed 1 night

The day manager is hard to understand, and changed our reservation from 2 queen beds to a king, which was ok, but I don't know why. The room had a pile of dirt at the door. The bathroom shower was half cleaned, the corners of the room were dirty. The bedspread was stained all over it and had a large burn in it. The sheet also had burn mark in it. There was a couch that looked like something you'd find in a college dorm room and hadn't been cleaned ever. Breakfast was "managed" by the same person who check us in. The drink dispenser was empty, the waffle mix was empty after I used it. Only when told, did the person attend to anything. My husband ate a small sausage and egg biscuit, covered in ice. Later that day, he developed a rather intense stomach ache we believe came from that biscuit. Overall, our stay was hugely disappointed. The old saying is "you get what you pay for". At this hotel, we didn't even get that.

4

lannette

Jul 10, 2025

·

Stayed 1 night

The smell in the hallway of food as if someone was cooking tacos and then when you get in the room, it was just the worst smell ever. It wasn’t fresh. It was not clean. It was not inviting. It was awful.

2

Samantha Rae

Aug 1, 2025

·

Stayed 2 nights

It was fikthy and had bugs

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Rooms

Multiple reports cite noisy AC or thin walls, and maintenance issues such as nonworking TV or microwave, broken hair dryer, faulty outlets, and uncomfortable pillows; some found beds comfortable.

Related guest reviews

6

Eileen

Jul 13, 2024

·

Stayed 1 night

In bathroom shower no where to put your soap etc. hard to get into bathroom. Need to step around toilet or into shower. Towels felt wet. One bath tower was like a rag and should have been thrown out. We asked person at desk how far from hotel was Chinese restaurant. He hands us a steak place card. Never answered us. Quality In. Is off our list.

4

Randall

Jun 30, 2023

·

Stayed 2 nights

I normally don't do reviews, but the cleanliness of the room was questionable. My husband's socks were black after walking around for a short period of time. The hair dryer didn't work, actually the outlet where the hair dryer was didn't work. I told management about it after first night and it was noted. Nothing was done to correct the problem. Also, had another outlet that sparked when trying to plug in phone charger. Waffles were not good, had a bitter taste to them. Milk was sour. I was given milk out of gallon milk jug, but the rest was poured into the pitchers without dumping out old milk. My daughters room was supplied with only one towel for four people. Our room had two towels, but on the following day when my husband requested more towels and he was given a plastic bag to bring back the used towels in exchange for new towels. Needless to say, I won't be staying there again.

4

Frieda

Jul 27, 2025

·

Stayed 1 night

Microwave did not work, room floor was very dirty, bathroom floor was worse. Coffee horrible, it was see through brown water.

2

Steven

Jul 6, 2024

·

Stayed 1 night

If I could give 0 Stars I would. Room was filthy and the AC sounded like a 1974 Nova. Stayed 2 mins and left and ate $120. DO NOT STAY HERE!!!!

8

Christopher

Aug 18, 2023

·

Stayed 1 night

Room were good, nothing to put your shower stuff on. Water got on the bathroom floor due to shower curtain not fitting

4

Rita

Jul 24, 2024

·

Stayed 1 night

TV didn't work. Wasn't very friendly. Wouldn't give me a receipt. AC wasn't turned on, room was hot and stuffy. Floors were slippery/sticky. Broken hair dryer. Coffee pot and clock not plugged in. Not very conducive to a return visit. Will stay elsewhere.

2

Colleen

Dec 19, 2023

·

Stayed 1 night

The room was very disappointing, the furniture was badly stained the fridge and microwave were not clean (especially the buttons caked with crud) it wouldn’t take much to wipe the doors and handles clean. One of the beds squeaked like a rusty old machine when my husband simply moved in the bed. The front door barely fit the frame so you could see light coming in from outside. This place is being terribly neglected. I would recommend another choice of hotel for those who expect a clean, safe and comfortable place to stay.

4

Richard

Jul 12, 2023

·

Stayed 1 night

Not modernized, no place to put luggage and no alarm clock. Very noisy air conditioner banging all night. Expected more for the cost.

2

Tavion

Aug 17, 2025

·

Stayed 1 night

The pillows were terrible and uncomfortable

4

Suzan

Apr 23, 2023

·

Stayed 1 night

We were disappointed in the quality of the hotel and in its cleanliness. The floor of our room was very dirty when we checked in. The walls were very thin so that when our neighbors got up at 3:30 am, we could hear every word of their conversation. And the hotel was located in a busy, noisy area - there was a group of men drinking around a campfire in the parking lot next door late at night that we could hear clearly. The beds were comfortable, but oitherwise, it was a disappointing stay.

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Service

Feedback is mixed: some praised friendly staff, while others described rude or unprofessional management, reservation or charge problems, slow responses, and refund disputes.

Related guest reviews

10

James

Mar 7, 2023

·

Stayed 1 night

Staff was very nice and sweet

10

Mario

Aug 2, 2025

·

Stayed 1 night

Friendly staff. Nice breakfast

4

Daniel

Mar 9, 2024

·

Stayed 1 night

Clerk was confused with reservation. Initially thought it was a 2 day reservation. Visably upset with “a third party reservation. Will avoid this company in the future!

10

Alisha

Aug 7, 2023

·

Stayed 1 night

The staff was great!

2

Crystina

Dec 5, 2022

·

Stayed 2 nights

If I could rate 0 stars, I would. The rate for a place like this should be $60 - Yet, They charged me $400 for one hour in a room after kicking me out for complaining about their transparency and cleanliness. When I first checked in, I was informed that there was an additional nightly fee of $25 because I had my cat with me. All the hotel booking said was "pet friendly" and the last 2 pet friendly hotels I stayed at didn\'t charge me extra for my cat. I protested at first but paid. Then was checked into a dirty room. There was mold all around the shower edge, pet hair everywhere, pubes and brown stuff on the floor by the toilet, a soap wrapper was in the sink when i first came in. I called the front desk for a room change, was denied, house keeping came by with cleaner in a smart water bottle, saturated the place in cleaner and mopped all surfaces - effectively spreading the pubes and fecal matter that was on the floor. Then I posted a 2 star review and they kicked me out. The owner promised me a refund if I took down my review but today I checked my account and I\'m still short $400. All I did was take a shower. The owner argued with me for 15 minutes in the office. This place is a scam. I can\'t believe they charged me $400 for a one hour stay in a hotel. I\'m reporting to BBB and Choice hotels

2

Barry

Aug 16, 2025

·

Stayed 1 night

The day manager is hard to understand, and changed our reservation from 2 queen beds to a king, which was ok, but I don't know why. The room had a pile of dirt at the door. The bathroom shower was half cleaned, the corners of the room were dirty. The bedspread was stained all over it and had a large burn in it. The sheet also had burn mark in it. There was a couch that looked like something you'd find in a college dorm room and hadn't been cleaned ever. Breakfast was "managed" by the same person who check us in. The drink dispenser was empty, the waffle mix was empty after I used it. Only when told, did the person attend to anything. My husband ate a small sausage and egg biscuit, covered in ice. Later that day, he developed a rather intense stomach ache we believe came from that biscuit. Overall, our stay was hugely disappointed. The old saying is "you get what you pay for". At this hotel, we didn't even get that.

2

Jolene

Jun 23, 2024

·

Stayed 2 nights

Manager is very unprofessional and rude.. He tries to still money and gets mad when you notice and catch on. He called the police on me after I complained and already prepaid wasn’t trying to give me a refund. Don’t book here. Room was dirty, Tv was broke. Pool out of order.

10

Loretta

Jun 23, 2025

·

Stayed 1 night

The staff was awesome! The room was clean, just the bathroom door needed to be cleaned more or painted, there were shoe prints halfway up the door.

10

Lynwood

Jul 15, 2024

·

Stayed 2 nights

It was a very clean hotle and the staff was very nice.

2

Peggy

Jun 29, 2024

·

Stayed 1 night

When I checked in, I gave my name and told him that I had a reservation showing him my drivers license. He tried to charge me again after I already paid so he had to refund me then he charged me another $25 for a security deposit which was fine, took forever to check in. It was round 630 pool was completely closed and covered Room smelled, and there was a dirty towel on the back of the door. The walls were dirty in the bathroom. The Complementary coffee in the room was already opened from the previous tenant …phone did not work no dial tone. I tried to call the front desk To notify them That we needed more towels because the dirty towels were in the room from the previous person disgusting.

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Location

Opinions are mixed. Some found the location convenient or safe, while others described noise, an unsafe feel, and nearby construction or traffic hassles.

Related guest reviews

10

Nancy

Jul 10, 2023

·

Stayed 1 night

Perfect location for our needs

2

Dorian

Apr 22, 2024

·

Stayed 3 nights

Area was unsafe and noisy. Walkways were dirty. Room had a stench to it.

10

allen

Aug 7, 2025

·

Stayed 1 night

Everything was nice in good location

10

Kimberly

Mar 11, 2024

·

Stayed 1 night

Very safe hotel

4

Cynthia

Mar 7, 2025

·

Stayed 1 night

Way over priced for the property. Construction around and difficult to maneuver driving at night. We were on our way to Norfolk and would recommend driving a few more minutes to have nicer facilities and dining options.

6

Melissa

Mar 9, 2024

·

Stayed 1 night

The floor of the room was filthy and the property was very noisy.

2

Theresa

Jul 18, 2024

·

Stayed 1 night

Did not enjoy the stay. Did not feel clean nor safe.

4

Suzan

Apr 23, 2023

·

Stayed 1 night

We were disappointed in the quality of the hotel and in its cleanliness. The floor of our room was very dirty when we checked in. The walls were very thin so that when our neighbors got up at 3:30 am, we could hear every word of their conversation. And the hotel was located in a busy, noisy area - there was a group of men drinking around a campfire in the parking lot next door late at night that we could hear clearly. The beds were comfortable, but oitherwise, it was a disappointing stay.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent, with reports of empty or spoiled items and bitter waffles, alongside occasional positive comments.

Related guest reviews

4

Randall

Jun 30, 2023

·

Stayed 2 nights

I normally don't do reviews, but the cleanliness of the room was questionable. My husband's socks were black after walking around for a short period of time. The hair dryer didn't work, actually the outlet where the hair dryer was didn't work. I told management about it after first night and it was noted. Nothing was done to correct the problem. Also, had another outlet that sparked when trying to plug in phone charger. Waffles were not good, had a bitter taste to them. Milk was sour. I was given milk out of gallon milk jug, but the rest was poured into the pitchers without dumping out old milk. My daughters room was supplied with only one towel for four people. Our room had two towels, but on the following day when my husband requested more towels and he was given a plastic bag to bring back the used towels in exchange for new towels. Needless to say, I won't be staying there again.

10

Mario

Aug 2, 2025

·

Stayed 1 night

Friendly staff. Nice breakfast

4

Darla

Jul 15, 2023

·

Stayed 1 night

Not clean...poor odor...cheap towels...noisy area. Breakfast was ok...needed fruit. Acceptable for quick one night stay.

2

Barry

Aug 16, 2025

·

Stayed 1 night

The day manager is hard to understand, and changed our reservation from 2 queen beds to a king, which was ok, but I don't know why. The room had a pile of dirt at the door. The bathroom shower was half cleaned, the corners of the room were dirty. The bedspread was stained all over it and had a large burn in it. The sheet also had burn mark in it. There was a couch that looked like something you'd find in a college dorm room and hadn't been cleaned ever. Breakfast was "managed" by the same person who check us in. The drink dispenser was empty, the waffle mix was empty after I used it. Only when told, did the person attend to anything. My husband ate a small sausage and egg biscuit, covered in ice. Later that day, he developed a rather intense stomach ache we believe came from that biscuit. Overall, our stay was hugely disappointed. The old saying is "you get what you pay for". At this hotel, we didn't even get that.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$79
March	$82
April	$88
May	$102
June	$109
July	$115
August	$100
September	$111
October	$102
November	$100
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $131	17 $118	18 $149	19 $126
20 $117	21 $117	22 $110	23 $109	24 $121	25 $156	26 $146
27 $118	28 $134	29 $139	30 $131

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $126	3 $112
4 $108	5 $103	6 $106	7 $107	8 $111	9 $135	10 $131
11 $116	12 $111	13 $115	14 $119	15 $139	16 $170	17 $144
18 $118	19 $111	20 $114	21 $123	22 $119	23 $138	24 $133
25 $109	26 $109	27 $109	28 $119	29 $106	30 $131	31 $115

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Smoking

Suite, 1 King Bed with Sofa Bed (Efficiency, Upgrade)

Suite, 1 King Bed with Sofa Bed, Smoking (Upgrade)

Guest reviews

Pleasant

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Suffolk

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Prices for upcoming dates