Name: Hilton Garden Inn Suffolk Riverfront
Address: 100 E Constance Rd, Suffolk, Virginia, United States of America, Suffolk, Virginia, US
Price range: $127–$220 per night
Rating: 8.05

What guests think

Across recent reviews of Hilton Garden Inn Suffolk Riverfront, travelers frequently praise friendly staff, clean rooms, and the scenic riverfront setting, while a number note renovation disruptions, parking strains, and occasional maintenance issues.

Many guests highlight the relaxing river views, a pleasant veranda, and a well-liked on-site restaurant and bar. Reported downsides include pool closures or cleanliness problems, noise from fire alarms or hallways, and inconsistent housekeeping or room repairs. Expect a scenic stay; confirm renovation status, pool availability, and parking options.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the riverfront veranda and the on-site restaurant/bar; the fitness center is noted positively. Recurring issues include limited or inconvenient parking, pool closures or cleanliness, and disruptions from ongoing renovations.

Related guest reviews

10

Michelle

Aug 30, 2025

·

Stayed 1 night

This hotel was great. After a long drive from SC this hotel was very quiet and relaxing. Having a great restaurant right at the hotel. My husband and I got to relax with drinks by the fire on their beautiful deck

6

Becky

Aug 5, 2024

·

Stayed 2 nights

Parking at this facility, when there is an event is impossible. I get people are coming in for an event but for guests actually staying there it was hard to find a place to park my car. Floors outside of elevator on 5th floor were soaked and it smelled moldy up there.

4

Ingrid

Jul 7, 2024

·

Stayed 1 night

We booked this hotel specifically for the pool and it was really dirty. The pool deck had dead bugs and hair. It was very disgusting.

10

Dominique

Jun 9, 2024

·

Stayed 2 nights

What a beautiful water front property! The staff were super friendly, the restaurant was DELICIOUS and well-priced, new renovations. Just wished there was more parking, but it looks like they'll be opening another lot soon. We'll be back!

10

Jamie

Jun 17, 2023

·

Stayed 3 nights

Limited parking and inconvenient to bring luggage in/out of the hotel.

10

Terri

Aug 10, 2025

·

Stayed 1 night

Beautiful property with a good restaurant and bar on premises.

4

Christina

May 17, 2023

·

Stayed 2 nights

Place was pretty and staff was nice. But the only reason we booked this hotel was for the pool for our little one and the pool was closed when we got there. Booked through Expedia and it said nothing about the pool being closed.

10

Bradley

May 3, 2024

·

Stayed 1 night

We had a wonderful stay in Suffolk! The hotel is undergoing slight renovations but all the facilities remain open. The fitness center was very nice as was the pool. The front desk staff was very friendly and helpful even when we had a slight issue at the beginning, they were happy to help us change rooms even on a busy Saturday. The room itself was very nice too and the bed was comfortable. The location is amazing and so close to everything. We had no noise issues or other complaints.

4

Kenneth

May 23, 2023

·

Stayed 3 nights

Just like our last Expedia purchase the pool was closed. That's the ONLY reason this location was rented. The last trip to Williamsburg VA the ENTIRE hotel was shutdown except for our rm apparently and it had four available parking spaces and the rest of the lot was filled with trash containers and shipping containers as the entire hotel was under renovation (pool, gym, only thing open was the lobby in Williamsburg, VA). We will NOT be using Expedia any longer to rent rooms as you are unaware of any such events taking place.

10

colleen

Aug 11, 2025

·

Stayed 2 nights

The restaurant onsite had great food all three meals . The wait staff was excellent . Very attentive including the bar staff . Check in and out was smooth. It is an older hotel but kept up well and everything was very clean . The view from the porch out to the river is beautiful and relaxing .

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe rooms and public areas as clean. Others report musky odors, stained carpets or linens, pests, and missed or uneven housekeeping, plus occasional pool or exterior trash cleanliness issues.

Related guest reviews

8

Amy

Sep 16, 2024

·

Stayed 1 night

The shower curtain was dirty and torn, the TP holder was falling off the wall, the bathroom lacked cleanliness in general. The price was ok, I guess that’s what to expect.

8

Erika

Oct 1, 2023

·

Stayed 2 nights

Staff customer service was exceptional. Heather was great at check-in. The knob for the hand held shower head was broken & the water was slow to drain in the tub. Parking after 7pm can be ridiculous and difficult to find a space at times. Also, my family noticed a bed bug on the wall next to the bed & night shade in the room across from us, so that was disappointing. I was present when it was noticed..No one from the hotel staff bothered to come in to look at it, so it appeared that it was of no surprise to the hotel staff. Appreciated how promptly they responded to switch rooms for my family. I’d stay again because I have personally never had any issues during my previous days. Seeing that bed bug creeped me out but I’ll just make sure to check the beds very closely next time.

8

Seth

Jun 20, 2024

·

Stayed 1 night

The staff was really great, attentive, and friendly. It was fun to have a concert along the river and a farmers market nearby. The room was spacious and clean. The rest of the hotel needed a little more cleaning. Right when we arrived the trash can by the elevator was overstuffed. Not a great first impression. Even when emptied, the can needed to be wiped down. The stairway needed swept, and the pool looked kind of dirty too. So it's a pretty good place, but hopefully they start paying attention to the little things that could make it a great place.

2

Ebone

Sep 4, 2024

·

Stayed 1 night

Stayed here for a night as I was passing through town and as I entered the lobby I noticed the trash was overflowing and there was trash on the floor and on a table behind it. I figured staff would be cleaning it any moment so I didn’t say anything about it, I checked in and headed to my room once in my room I began wiping down everything as I entered the bathroom I noticed roaches crawling on around in the bathroom. So I immediately grabbed my belongings and went back down stairs. We were given a new room immediately at this point it was well after midnight we were tired so I wiped things down quickly and went noticed the toilet was running I asked about it and was told it was fine they do that sometimes so we took a shower and got in bed while the next morning water came pouring out of the bathroom flooding the room I called for help immediately and ended up having to gather my items quickly before have to leave well before I planned to it was a terrible experience. However the manager on duty that morning was very helpful and caring and did her best to make things right

4

Ingrid

Jul 7, 2024

·

Stayed 1 night

We booked this hotel specifically for the pool and it was really dirty. The pool deck had dead bugs and hair. It was very disgusting.

6

Maria

Jul 6, 2025

·

Stayed 1 night

It's the bathroom (tub, mirror)was diry. The toilet kept running in my room 409. The server in the dining room name Frankie was the worse server ever. We ordered three omelet and received one, after WAITING, we inquired about the other two after WAITING and getting the manager. The two omelets came with tomatos when i requested not tonhave them the other omelet came with ham when my sister requested not to have ham. My sister asked for pepper and we the server came with pepper to placed it on the other side ofbthe table opposed to putting it close to the person who requested the pepper. Franie was very rude in her comments.

10

Michael

Jan 10, 2026

·

Stayed 1 night

Exceptionally cleaned

10

Nancy

May 1, 2025

·

Stayed 1 night

The hotel is exceptionally clean and the staff was friendly and helpful. It is within walking distance of restaurants and services. Had everything I needed for a comfortable stay.

10

JENNIFER

Dec 3, 2025

·

Stayed 2 nights

The room was very clean, the ac worked well (which isnt always the case in hotels), staff was super friendly, breakfast was delicious, the view was stunning. Def would stay again!

6

Wilson

Sep 29, 2025

·

Stayed 1 night

The room had a musky smell

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, some newly updated, and several offer attractive river views. Repeated complaints cite outdated furnishings or minor repairs, noisy locations (elevators, lobby or outdoors), AC or plumbing problems, and beds or pillows that feel too low, firm, or flat.

Related guest reviews

6

DAVID

Oct 14, 2025

·

Stayed 1 night

The room was very modern. There were some odd things such as several holes where the toilet paper holder has been reattached many times. The AC doesn’t have a constant fan setting which makes for an extremely loud stay. Our room was close to the elevator so every time the elevator moves you can hear it very clearly. In addition, you can hear all of the echoes from the lobby. Overall comfortable but definitely bring your earplugs.

10

Ashley

May 2, 2025

·

Stayed 1 night

The overall property is beautiful and the restaurant is a wonderful addition. There were red stains in the carpet of my room and the pillows were filthy and flimsy. With some updates to the rooms this hotel would definitely get 5 stars!

10

Manuel

Apr 24, 2025

·

Stayed 2 nights

The room was comfortable, and the river view was beautiful. The food was fairly priced and tasty as well!

6

Gerald

Jun 16, 2025

·

Stayed 3 nights

Water leaked from ac unit making floor wet and window leaked during rain storm.

4

elizabeth

Oct 2, 2024

·

Stayed 2 nights

The wifi was down so they had to check in manually. The keys could be be setup so they had to walk to the room to let us in. They did not let us know our room 239 was over the laundry room. The room shook and the loud noise all night. The plumbing was bad and the toilet leaked badly from the bottom. The hotel was booked so no room change.

10

Kimberly

Oct 6, 2025

·

Stayed 1 night

Rooms are always nice and clean if I had any complaints it would be the pillows on the bed!!Not Comfortable at all,too soft and not firm enough.

6

Robert

Jun 16, 2025

·

Stayed 3 nights

Pretty hotel beautiful grounds. The beds to to low to the floor. Floor level shower on second floor led to easy flooding in the bathroom. Some rooms look like they need some uodating.

10

Jennifer

Oct 6, 2023

·

Stayed 1 night

Nice location on the river and close to many shops/restaurants and only 20 mins away from Rivers Casino Hotel staff were friendly as well Rooms need a bit updated furniture and carpet but overall clean Bathrooms have full size shampoo/conditioner and lotion

6

Stephanie

Oct 6, 2025

·

Stayed 1 night

Air conditioning was broken in room, was told maintenance would come but never did, bathroom smelled like cigarette smoke.

10

JENNIFER

Dec 3, 2025

·

Stayed 2 nights

The room was very clean, the ac worked well (which isnt always the case in hotels), staff was super friendly, breakfast was delicious, the view was stunning. Def would stay again!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly and helpful across the hotel and restaurant, and check-in/out is often smooth. Some guests encountered slow responses, miscommunication about housekeeping or breakfast vouchers, and occasional unfriendly interactions.

Related guest reviews

10

Harry

Oct 4, 2025

·

Stayed 1 night

Savannah at the front desk was great and helpful in changing our room from two queens to a king bed despite online stating all king rooms were sold out. She offered to switch us without me even asking. Thank you!

8

Robin

Jul 10, 2023

·

Stayed 2 nights

Check-in backed up because there was only one person tending the front desk. And she couldn’t seem to get finished with a single customer. Finally someone else came to help and he quickly took care of everyone. Other than that they seemed short-handed, overall it wasn’t bad. Our bed wasn’t great. Am used to getting “pillow tops” when I travel. I woke with a backache but husband said it was fine. Guess you can’t please everybody

10

Lisa

Sep 22, 2025

·

Stayed 2 nights

I want to say the staff was fantastic. They went above and beyond and were amazing

4

Naomi

Feb 28, 2025

·

Stayed 3 nights

The property was well kept. The beds were absolutely terrible. My husband and I had to end up getting massages on the second day, due to how uncomfortable the beds were. Our price in which we paid for “included breakfast.” Although, when we went to get breakfast at what looked like a normal continental breakfast we were asked for “a ticket voucher.” You would think they would inform you of this at check in and give you them, but my husband and I did not want to stand and wait at the hotel desk for someone to attended to us (not always was someone there). We called one morning to get more towels and toilet paper, it never came so we reused our towels and thank goodness we brought wet wipes. We left for the day and came back, still no extra towels or TP, we were gone for 8 hours and had to call again when we got back and our extras finally came. So I’d say the only 2 good things were the grounds were well kept and we were able to have an early check in.

4

elizabeth

Oct 2, 2024

·

Stayed 2 nights

The wifi was down so they had to check in manually. The keys could be be setup so they had to walk to the room to let us in. They did not let us know our room 239 was over the laundry room. The room shook and the loud noise all night. The plumbing was bad and the toilet leaked badly from the bottom. The hotel was booked so no room change.

2

James

Dec 30, 2024

·

Stayed 1 night

Staff was unfriendly. A/ c acess door laying in the middle of the floor.

6

Maria

Jul 6, 2025

·

Stayed 1 night

It's the bathroom (tub, mirror)was diry. The toilet kept running in my room 409. The server in the dining room name Frankie was the worse server ever. We ordered three omelet and received one, after WAITING, we inquired about the other two after WAITING and getting the manager. The two omelets came with tomatos when i requested not tonhave them the other omelet came with ham when my sister requested not to have ham. My sister asked for pepper and we the server came with pepper to placed it on the other side ofbthe table opposed to putting it close to the person who requested the pepper. Franie was very rude in her comments.

10

Samuel

Jul 4, 2025

·

Stayed 3 nights

Excellent service from everyone. Made our stay much more enjoyable.

10

Daniel S

Mar 18, 2025

·

Stayed 1 night

Front Desk Supervisor, LaMarchell, was very helpful with a problem.

10

Heather

Jul 2, 2025

·

Stayed 1 night

This is a wonderful property. From the minute I walked in the door to check in to the time we left the property, I felt welcome and at home. The front desk staff is absolutely wonderful. The check in process was a breeze. The rooms are large and comfortable. I was traveling with my daughter and I felt the hotel was very family friendly. The location is picturesque. The restaurant “Crust and Cork” in this hotel is fabulous. We had a wildly good time just chatting and enjoying the atmosphere and the beautiful view. They make a fantastic lemonade cocktail called the “Crust and Cork” that is out of this world. Their food is fantastic. Especially their Cacio e Pepe, pizza and wings! Their Mango sorbet is delicious too. If you are passing through and need a place to rest and relax. This is the one. We will return on our next trip to the area. It was a wonderful experience!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Scenic riverfront location that’s walkable to restaurants and convenient to area attractions. Access can be inconvenient at busy times, with dark or distant parking areas and longer walks to entrances.

Related guest reviews

8

Pat

Jun 9, 2023

·

Stayed 2 nights

We had to go out and came back later. We had a difficult time finding a place to park. Once we did park, we had to walk way around to get inside because there were no paths/stairs from the parking area to the bldg entrance.

10

Taylor

Oct 13, 2025

·

Stayed 2 nights

River front, was nice to walk along

8

Linda

Jun 24, 2025

·

Stayed 1 night

Staff are friendly and efficient. Room was nice and cool. Had a view of the water. Plenty of towels.

10

Eleonora

Jun 14, 2023

·

Stayed 1 night

I loved the setting- on the river, nice wharf. We booked the hotel at the last minute and were so happy with our stay.

10

Carmen

Sep 2, 2024

·

Stayed 2 nights

The property was very nice and clean. The property is located near restaurants and shopping. Awesome river front.

8

Velma

Dec 1, 2022

·

Stayed 19,325 nights

I like the location and cleanliness of the property. However I didn't see and security in the parking area that is very dark.

10

Jennifer

Oct 6, 2023

·

Stayed 1 night

Nice location on the river and close to many shops/restaurants and only 20 mins away from Rivers Casino Hotel staff were friendly as well Rooms need a bit updated furniture and carpet but overall clean Bathrooms have full size shampoo/conditioner and lotion

10

Nancy

May 1, 2025

·

Stayed 1 night

The hotel is exceptionally clean and the staff was friendly and helpful. It is within walking distance of restaurants and services. Had everything I needed for a comfortable stay.

10

lisa

Sep 27, 2025

·

Stayed 2 nights

Parking was ok but company trucks park across the spaces so about 14 spaces were not able to be used. I had to park on the other side of the hotel and walk around to the front late at night by myself, felt very unsafe. These trucks should be parked on the other side of hotel. It’s very unfair

10

Anastasia

Oct 7, 2023

·

Stayed 1 night

Exactly what I would expect from a Hilton Garden Inn hotel! Close to downtown and I had a very pleasant one-night stay while traveling through southern VA.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The on-site restaurant and bar receive frequent praise for tasty food and attentive staff; several guests enjoyed dining on the veranda. Feedback notes that breakfast is not always included and can feel overpriced, with occasional service hiccups during busy periods or construction.

Related guest reviews

4

Rhonda

Feb 20, 2024

·

Stayed 3 nights

The breakfast was overpriced for the options. I paid $15 for the buffet and the only item I could eat was scrambled eggs. I usually stay at the Hilton in Suffolk which is much better. When I checked out at the front desk, I was not asked how I enjoyed my stay or thanked for reserving with Hilton. Unfortunately, as a black woman, this is not unusual. The female bartender was very cordial when I arrived 2/10. The other staff were on their phones and seemed annoyed to be at work.

6

Lisa

Feb 19, 2025

·

Stayed 1 night

While the hotel is nice enough, it is overpriced for the area. The platform bed was very uncomfortable. The breakfast Buffett FOOD was good, but unfortunately the hostess there was very poor in customer care skills. She grilled me to see if I had paid the $10 breakfast charge, and when I came back down for a glass of OJ and a little bit more bacon, she threatened to charge me AGAIN. I am very unhappy with this woman's treatment of me. Hilton needs to do better.

10

Socorro Pineda

Apr 22, 2025

·

Stayed 3 nights

Very nice people! Very good food!

8

Benetta

Oct 8, 2024

·

Stayed 4 nights

We have now stayed at this property 3 times - will use it whenever we are in the area. The staff is excellent, especially the bar tenders who make you feel like they are glad you are there.

10

Karin

Mar 8, 2024

·

Stayed 2 nights

The hotel is in the middle of a renovation but was still functional. The pool was very cold but my grandson didn’t mind. The hotel staff were great and attentive. The breakfast buffet was very good and reasonably priced. I look forward to staying there again when I am in town.

10

LeAnn

Sep 2, 2023

·

Stayed 1 night

We were traveling with 2 dogs so we couldn’t go into a restaurant to dine. This facility had a large veranda with a beautiful view. The waitress from the on site restaurant brought our meals out on the veranda and even brought bowls of water for our dogs. Staff here was wonderful.

10

Heather

Jul 2, 2025

·

Stayed 1 night

This is a wonderful property. From the minute I walked in the door to check in to the time we left the property, I felt welcome and at home. The front desk staff is absolutely wonderful. The check in process was a breeze. The rooms are large and comfortable. I was traveling with my daughter and I felt the hotel was very family friendly. The location is picturesque. The restaurant “Crust and Cork” in this hotel is fabulous. We had a wildly good time just chatting and enjoying the atmosphere and the beautiful view. They make a fantastic lemonade cocktail called the “Crust and Cork” that is out of this world. Their food is fantastic. Especially their Cacio e Pepe, pizza and wings! Their Mango sorbet is delicious too. If you are passing through and need a place to rest and relax. This is the one. We will return on our next trip to the area. It was a wonderful experience!

8

Christine

Apr 2, 2025

·

Stayed 4 nights

This property is located in a very convenient place for our purposes. The first floor restaurant is very good, particularly the evening options. Restaurant staff is also excellent, friendly and professional. Service to the room was somewhat disappointing. We stayed for four days and after the second day, expected to receive clean towels and replenished amenities, neither of which was provided. Otherwise, a very good stay.

10

Ericka

Jan 4, 2026

·

Stayed 1 night

Customer service was amazing, clean rooms beautiful property and breakfast bar was awesome.

10

colleen

Aug 11, 2025

·

Stayed 2 nights

The restaurant onsite had great food all three meals . The wait staff was excellent . Very attentive including the bar staff . Check in and out was smooth. It is an older hotel but kept up well and everything was very clean . The view from the porch out to the river is beautiful and relaxing .

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$116
February	$129
March	$127
April	$142
May	$141
June	$156
July	$164
August	$162
September	$146
October	$146
November	$126
December	$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $156	18	19 $184
20 $145	21 $145	22 $135	23 $133	24 $131	25 $182	26 $184
27 $129	28 $136	29 $137	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $149	3 $132
4 $128	5 $129	6 $132	7 $130	8 $129	9 $220	10 $202
11 $148	12 $127	13 $130	14 $154	15 $141	16	17 $201
18 $145	19 $128	20	21 $164	22 $150	23 $169	24 $159
25 $127	26 $131	27 $132	28 $133	29 $134	30 $130	31 $130

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room (Parlor, No Bed)

Room, 2 Queen Beds

Room, 2 Queen Beds

Deluxe Room, 1 King Bed

1 King Bed, Accessible

Standard King

Room, Accessible

1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 1 King Bed (Drinks & Snacks)

Room, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Suffolk Riverfront

Have a question?

Prices for upcoming dates