Name: Comfort Suites Suffolk - Chesapeake
Address: 5409 Plummer Blvd, Suffolk, Virginia, United States of America, Suffolk, Virginia, US
Price range: $74–$146 per night
Rating: 7.53

What guests think

At Comfort Suites Suffolk - Chesapeake, guests describe spacious, generally comfortable rooms and a quiet, convenient location, but repeatedly note aging facilities and maintenance issues that affect basics like elevators, hot water, and air conditioning.

Service is often friendly and helpful, though guests frequently report slow or unattended front desk support and missed requests for towels or room refreshes. Breakfast feedback is mixed, ranging from plentiful and tasty to poorly stocked or messy, with early cutoff times and items running out on busy mornings. Amenities like the pool, hot tub, ice machines, fitness equipment, and laundry are inconsistently available or out of order, and several reviews mention late-night fire alarms and noticeable odors in common areas. Expect a budget-friendly stay with good space and location, but variable upkeep and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are inconsistent: one elevator is frequently out or very slow, and guests report the hot tub often out of service, pool temperature issues, broken gym equipment, and occasional false fire alarms; some note the pool/fitness areas in good shape. Onsite extras like laundry and ice or lobby market items are sometimes unavailable, and parking varies from ample to limited.

Related guest reviews

8

Deanne

Jun 10, 2024

·

Stayed 5 nights

Very friendly staff. Great spacious room. Awesome breakfast included. Only 1 of 2 elevators functional , 2 of 3 fitness machines broken, hot tub also broken. Definitely a great place to stay if not needing those amenities. Very good, safe location.

6

Donald

Jul 23, 2025

·

Stayed 2 nights

Property is dated. One elevator broken and the other extremely slow. For the amount of people staying here, which it was pretty packed every night, Comfort Suites should invest a little more money into this property.

6

Angela

Jul 4, 2025

·

Stayed 2 nights

Hotel was a three when the ratings score, front desk, staff professional. Overall appears of hotel, not as clean as it should be or as I've seen other comfort suites. Jim, dirty, no wipes to clean the equipment, equipment, broken, overall looks dirty in the gym.

8

Isis

Aug 11, 2024

·

Stayed 2 nights

Place was okay, hot tub out of order, room fairly clean.

8

Taylor

Nov 1, 2023

·

Stayed 1 night

Only downside was onsite laundry machines out of order. Was told the machines were stealing coins from people and someone was already scheduled to come fix the problem. Front desk worker was amazing.

4

nicholas

Jul 29, 2025

·

Stayed 2 nights

I've stayed here before due to close proximity to family. I have to say, nothing has changed, this hotel needs a total overhaul. One of two elevators were out of service, stairwells and lower areas smell like marijuana, bathrooms rust around outside tubs. They have the Air conditioner in the room on some type of governor where they stop putting out cold air in the middle of the night and you wake up sweating. Fire alarms and building evacuated at 1 am, probably due to improper maintenance on fire detector system (false alarm). The only positive was the staff of the hotel, they were very positive and polite. I feel sorry for the staff that they must work at that hotel.

8

Richard

Jul 20, 2025

·

Stayed 4 nights

Only one elevator was working, safe in room was malfunctioning "was told it has not worked in three years." The hot tub was nice.

4

Courtney

Jun 21, 2025

·

Stayed 1 night

Bathroom wasn't clean (bathtub overflow fell out multiple times). The sink had something on it and the drain around the toilet was disgusting. The sofa didn’t have any thing to go on it and I looked all around for it. My husband had to go downstairs to get the sheets for it. The elevator had one working (it supposed to have two). The breakfast I couldn’t eat but one thing. Like how are you supposed to take 3 kids there. Worst hotel in a long time and it was $267 for a night! Should’ve been $10.

8

Justin

May 22, 2025

·

Stayed 2 nights

Clean facilities and friendly staff. Pool and fitness areas in good condition. Great options at breakfast. Unfortunately, fire alarm went off at 230am and cleared out hotel for about 30 mins until fire dept allowed everyone to return. Never got a clear answer on what was the cause.

8

Steven

Mar 17, 2025

·

Stayed 2 nights

Only dislike was slow elevators.

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Cleanliness

Cleanliness feedback is mixed, with numerous reports of dirty common areas, musty odors, stained or unclean linens, and missed or superficial housekeeping; a few guests found rooms clean. Breakfast area cleanliness is also criticized in multiple reviews.

Related guest reviews

4

Katie

Oct 6, 2025

·

Stayed 2 nights

The Elevator Only One Was Working. It Was Dirty, It Was Slow. Had To Wait For Help At The Front Desk Every Time. Checking in and checking out. Only one ice machine worked and that was on the second floor. It was hot in the hotel, The pool area, the bathroom didnt have electricity couldnt use the light or the dryer for hands. The room we stayed in wasnt clean the way it should have been. Hard looking either rocks or something on the floor. Dirty spoon under the nightstand.

2

Leslie

Mar 18, 2025

·

Stayed 1 night

My room was on the 5th floor where I have videos and pictures of my sheets have black stuff as soon as the ac is on it blew all over my clothes I wiped it off and it stained so bad the bathroom towels smelled bad where there is urine on the floor of the toilet the tissue roll had been used down to almost empty where they left it . I WAS ITCHING SO I LEFT THAT NIGHT AFTER CHECKING IN THAT DAY … pulled in Walmart lot where I went to sleep and the check in was at 3pm!

6

Sade

Mar 7, 2025

·

Stayed 2 nights

Staff was friendly. Continental breakfast area was a mess. Attendant was sitting down in the dining area on her phone, instead of cleaning up spills & making sure food was stocked. They ran out of breakfast, which could’ve been because multiple employees were getting the continental breakfast. Rooms were clean but need some upgrades.

4

Aisha

Dec 1, 2024

·

Stayed 2 nights

Overall experience was extremely unsatisfactory. Although check-in went exceptionally well, the cleanliness of my room was deplorable. Upon entering I noticed a dead cockroach on the floor. After further inspection, the sheets were stained, the comforter had a hole, and the bedskirt looked old. The only reason I continued my stay was due to being here for a family event and hotels nearby did not have availability. I have stayed at Comfort Suites in varying states and never have I had an unpleasant experience. These rooms need a deep cleaning to ensure each room meets the expectations of their guests.

4

Victoria

Jan 21, 2024

·

Stayed 1 night

Check in was smooth. That I will say. It looks really nice around the building. Even qhen you walk in your room its beautiful. But then qe discovered a shower curtain broken and closet door inside wih holes. I let front desk know and they moved us quickly to another room which was great . But once again we walked in and it wqs beautiful. But I had to doordash my own cleaning peoducts because atbthis point I didnt qant to bother thwn in the front anymore and we were so tired. There was trash feom the previous people under the bed hersheys chocolate and baby ruth and used coffee cups withbhard coffee insife. Blankets had stains that looked like blood stains. Tub didnt look wiped down toilet bowl was looking the same and at this point I knew whoever eas there before us had spilled something because you couls still smell it. I wont be staying here again. Or recommend it. Me and my family stayed.

6

kenya

Oct 7, 2025

·

Stayed 5 nights

Breakfast area was not clean

4

Courtney

Jun 21, 2025

·

Stayed 1 night

Bathroom wasn't clean (bathtub overflow fell out multiple times). The sink had something on it and the drain around the toilet was disgusting. The sofa didn’t have any thing to go on it and I looked all around for it. My husband had to go downstairs to get the sheets for it. The elevator had one working (it supposed to have two). The breakfast I couldn’t eat but one thing. Like how are you supposed to take 3 kids there. Worst hotel in a long time and it was $267 for a night! Should’ve been $10.

4

Tracy

Oct 17, 2024

·

Stayed 1 night

Staff at check in was unfriendly, dismissive. Very filthy in hallways, elevator. Smell in those areas is disgusting. I was very surprised actually how bad it was overall actually.

4

Christopher

Sep 10, 2025

·

Stayed 1 night

The room was musty, smelly, and the bathroom floor was gooey. We were staying to be in close to the hospital for surgery next day. Can't prove it but we think that floor might have caused an infection. Should have planned ahead and found a better place.

2

Jeffrey

Nov 26, 2024

·

Stayed 2 nights

There was used tissue on the floor and used tissue in the night stand

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Rooms

Rooms are generally spacious with comfortable beds and good soundproofing, but many note dated decor and wear. Several reviews cite small bathrooms, inconsistent hot water or weak shower pressure, AC performance issues, and occasional door or lock problems.

Related guest reviews

6

Teresa B

Apr 8, 2025

·

Stayed 1 night

Room needs to be updated. Old carpet in hallway.

4

SHANNON

Sep 24, 2025

·

Stayed 1 night

The staff was friendly and check in was good. The room door had been previously broken and not fixed very well. Unsafe in my opinion. Overall not a terrible stay as the room was clean.

6

Asha

Sep 2, 2025

·

Stayed 4 nights

Parking and everything was fine but the hotel is out of date. Breakfast was decent, but the water in our room shower was horrible barely got warm and barely would come out.

10

Leroy

Sep 2, 2025

·

Stayed 2 nights

Toilet seat was broken, AC didn’t work, paint peeling on bathroom door. Beds were smaller than expected.

6

Gregory

Oct 19, 2025

·

Stayed 2 nights

No hot water. No wifi.

6

Therese

Jul 9, 2023

·

Stayed 1 night

Friendly staff, plenty of parking, decent sized rooms. Cons- very small bathroom(when you open the bathroom door it is almost touching the toilet), elevators seemed questionably ( make unsettling noises, doors took and long time to open to let us off) breakfast options were less than ideal.

10

Renee

Oct 13, 2025

·

Stayed 3 nights

The beds where extremely comfortable, the room was a nice size.

2

jailyn

Sep 11, 2025

·

Stayed 1 night

door didnt lock felt so unsafe

8

Mary

Sep 21, 2025

·

Stayed 1 night

Hotel room was clean but looks outdated and has some wear and tear. Bed was very comfortable. No issues with noise from other guests. Water pressure in shower wasn't great (it might have been an eco-friendly shower head).

6

Christiana

Jun 27, 2025

·

Stayed 2 nights

I liked that it was easy parking, and the beds were very comfortable. Our air in the room wasn’t the best. It was hot in our room the first night & then it got adjusted

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Service

Staff are frequently described as friendly and accommodating, yet many guests encountered long waits or unattended desks and unfulfilled requests for towels or room service during multi-night stays. Communication around issues and policies (like deposits) can be lacking.

Related guest reviews

10

Abigail

May 28, 2023

·

Stayed 1 night

The front desk staff were attentive and great at explaining all of the hotel amenities that were available to us. Our room was spotless and the bed was well made and plush. Overall a 10/10 stay!

8

Julie and Mark

May 9, 2025

·

Stayed 4 nights

We got in very late and were exhausted. There was no cart for our considerable amount of stuff. The young woman at the desk clearly could not have cared any less. She actually shrugged and did not respond. After that bad start, all of the other staff was excellent and took care when they spoke to us and were very helpful. We really don’t need much generally but being disregarded is just rude. I want to shout out about the front desk man, Antonio. Pleasant and efficient.

6

Cyndia

Sep 2, 2025

·

Stayed 5 nights

We stayed in a king size suite and it was clean and well stocked, ie towels. It was interesting that the lobby, elevators, hallways, etc were not clean. We stayed for five nights. There is a sticker on the bathroom mirror that says room service will be provided after the third night. We stopped at the front desk to make sure of this since we needed towels and TP. After getting someone to come to the desk we were told that we were not having room service that day and it was too late to add it (it was 1030am). We asked if we could at least get new supplies and was told that would be fine. When we arrived back that night there were no towels, etc. We called the front desk and then went down to get them. There was never anyone at the front desk. When we stopped there we had to yell "Hello" several times before an employee came out. At check out this morning, the same thing happened. The gentleman that handled the breakfast area was sitting in the lobby. He asked if we were checking out. He then said we could leave our key cards on the counter and asked for our room number. As we were about to walk out the front door, the front desk person finally came out. And while I know we weren't spending a lot of time in the parking lot, it was filthy. There were hundreds a cigarette butts all along the front of the building. Based on other reviews of this hotel, we were very surprised by all of this.

8

Himanshu

Sep 8, 2025

·

Stayed 2 nights

Contrary to some other reviews they had solid breakfast options and the room was clean and quiet, good soundproofing. Only slight downer was that during checkin had to wait for over 10 minutes for staff, but other then that it was a good stay.

4

nicholas

Jul 29, 2025

·

Stayed 2 nights

I've stayed here before due to close proximity to family. I have to say, nothing has changed, this hotel needs a total overhaul. One of two elevators were out of service, stairwells and lower areas smell like marijuana, bathrooms rust around outside tubs. They have the Air conditioner in the room on some type of governor where they stop putting out cold air in the middle of the night and you wake up sweating. Fire alarms and building evacuated at 1 am, probably due to improper maintenance on fire detector system (false alarm). The only positive was the staff of the hotel, they were very positive and polite. I feel sorry for the staff that they must work at that hotel.

8

Chandra

Dec 8, 2025

·

Stayed 1 night

Staff was great as usual

4

Melinda

Jun 28, 2025

·

Stayed 1 night

Poor conditions. Unfriendly staff.

10

Ann

Nov 25, 2025

·

Stayed 1 night

The person behind the counter was courteous and very helpful, the room was clean, there were plenty of towels and toiletries

2

Shyrone

Oct 29, 2023

·

Stayed 2 nights

The front employee rude, he didn't tell me where the pool, wifi connection, where the elevator or fitness center was located nor did he tell me the time for breakfast. He does not make people feel welcomed, the lobby was gloomy, there were no beverages to purchase, my first room shower did not work. I had to pack all my stuff up and go downstairs to get a different room, and the room had a funny smell to it. I will never stay at another comfort inn.

4

Michael

Aug 6, 2024

·

Stayed 2 nights

Not so good no one at the desk for checking in. Had to wait 15 minutes to check in. No linen service the next day. We were told that we had to request linen service 24 hours in advance. Only a two day stay. Not happy at all with Confort inn.

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Location

Quiet, safe area with easy access to major highways, the nearby hospital, and dining options; some appreciate the less busy, more secluded setting. A few note it can feel a bit remote for beach visits but convenient overall.

Related guest reviews

10

Michael

Oct 31, 2024

·

Stayed 2 nights

Nice location. Mainly surrounded by countryside. Excellent bedroom.

10

Craig

May 16, 2023

·

Stayed 4 nights

Very quiet but the only thing sub-par was the breakfasts.

8

Heidi

May 17, 2023

·

Stayed 1 night

Comfort Suites was a fine home-base for our visit to Suffolk. The room was adequately clean and superbly quiet. Front desk reception was considerably slow. Breakfast was quite good! A little remote for getting to Virginia Beach, but worth it for the safe area.

10

Michelle

Jun 29, 2025

·

Stayed 1 night

The staff was very pleasant and afforded me the opportunity to check in a little bit early. The location was convenient and not too busy. There was plenty of parking and they offered a continental breakfast. Great stay!

6

ramona

Jul 17, 2025

·

Stayed 1 night

We only stayed one night so we could be close to the cruise port on the day of our departure. The location was pretty convenient with lots of restaurants and stores and it was only 20 min from the cruise port. The room was clean and comfortable. The negatives were the tiny single working elevator that was extremely dirty and hot like Hades. You had to wait a really long time for it. You could see visible stains on the floor. We were on the 4th floor so we sort had no choice but to put up with it. Also, I booked a suite because we are a family of 5, but we were only given 3 towel sets and no bedding for the sofa bed. When I called to request more towels and the bedding I was told they have no more towels and could only provide a sheet for the sofabed with no blanket or comforter. I had to go downstairs to the lobby and wait forever for the elevator again! (God forbid someone would bring it up to us) that was a 1st for me- I've never stayed at a hotel that ran out of towels and blankets. The breakfast was ok, the usual fake eggs, sausage, bagels, cereal etc. We survived the night but not sure if I would go back.

8

Eduardo

Feb 14, 2024

·

The location is perfect. It is right in front of the Hospital. Shopping center is also close by.

8

Debra Jefferson

Oct 17, 2024

·

Stayed 3 nights

Good rates, for an average hotel. Near major highways and shopping.

10

Lola

Sep 6, 2025

·

Stayed 1 night

Very Friendly. Breakfast was great. Many options for dining about 1 mile down the road.

6

Alisa

Oct 15, 2025

·

Stayed 1 night

Stay was comfortable and quiet. Nice location… away from the congestion of traffic.

8

Ed

Jan 24, 2025

·

Stayed 1 night

Easy access to main highway and venues

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AI-generated summary based on recent guest reviews

Dining

Breakfast reviews are mixed: many enjoyed hot, plentiful options, while others found the selection limited, poorly stocked, messy, or closed earlier than expected. Items like milk, yogurt, or coffee occasionally ran out.

Related guest reviews

4

Kathy

Nov 17, 2024

·

Stayed 2 nights

The breakfast was not good. The eggs were dry and they had no milk or yogurt. I had no hot water when I tried to take a shower at night. There was no place to put soap or shampoo on the shower other than on the floor.

8

Amanda

Jul 18, 2023

·

Stayed 3 nights

The hotel was everything you would hope for with the exception of showing some wear and tear (hall pictures peeling, nooks and crannies a little grubby, wallpaper coming up in the corners). Rooms were clean spacious and comfortable. The breakfast bar ran out before 8:15 all 3 days we were there.

6

Sade

Mar 7, 2025

·

Stayed 2 nights

Staff was friendly. Continental breakfast area was a mess. Attendant was sitting down in the dining area on her phone, instead of cleaning up spills & making sure food was stocked. They ran out of breakfast, which could’ve been because multiple employees were getting the continental breakfast. Rooms were clean but need some upgrades.

8

Himanshu

Sep 8, 2025

·

Stayed 2 nights

Contrary to some other reviews they had solid breakfast options and the room was clean and quiet, good soundproofing. Only slight downer was that during checkin had to wait for over 10 minutes for staff, but other then that it was a good stay.

10

Lola

Sep 6, 2025

·

Stayed 1 night

Very Friendly. Breakfast was great. Many options for dining about 1 mile down the road.

8

Randall

Jun 23, 2025

·

Stayed 1 night

Room was spacious and we slept comfortably. Breakfast didn’t offer enough food for all of the guests there.

10

Joyce

Jun 23, 2025

·

Stayed 3 nights

My stay was very nice and my room was clean and the breakfast was outstanding.

10

Michelle

Jul 8, 2024

·

Stayed 2 nights

Clean easy experience. Great breakfast choices!

6

Dorinda

Jan 8, 2026

·

Stayed 2 nights

The continental breakfast could have been better

8

Tom

Oct 9, 2023

·

Stayed 2 nights

Everything was excellent except for the breakfast they stopped serving early and we had planned on it in our schedule

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$87
March	$90
April	$106
May	$109
June	$149
July	$151
August	$129
September	$95
October	$103
November	$98
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $109	18 $123	19 $116
20 $98	21 $98	22 $92	23 $84	24 $82	25 $115	26 $115
27 $74	28 $83	29 $82	30 $78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $78	2 $86	3 $100
4 $76	5 $82	6 $84	7 $83	8 $86	9 $135	10 $135
11 $84	12 $86	13 $89	14 $87	15 $88	16 $110	17 $110
18 $84	19 $86	20 $96	21 $97	22 $97	23 $146	24 $146
25 $82	26 $87	27 $86	28 $85	29 $81	30 $102	31 $91

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Suite, Multiple Beds, Accessible

Suite, 1 King Bed, Accessible

Suite, 2 Queen Beds, Accessible

Suite, 2 Double Beds

Suite, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Comfort Suites Suffolk - Chesapeake

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