Best Western University Inn at Valparaiso

The property is undergoing renovations, with boxes and supplies in common areas and occasional construction-related disruption. Parking is adequate but the lot has potholes, the elevator had an outage that was resolved, and the hotel is pet-friendly.

Feedback on cleanliness is mixed: many guests found rooms clean, but others reported issues such as hair or dust, musty odors, mildew, pests (ants/bugs), and dirty common areas. Housekeeping quality appears inconsistent across rooms.

Room quality varies: some are spacious and comfortable with great beds, while others feel dated or have musty odors, firm mattresses, noisy HVAC, or design quirks like sliding bathroom doors and showers that let water escape. Noise from the highway, thin walls, or elevator dings is mentioned by multiple guests.

Service is frequently praised as friendly and helpful, with staff addressing issues and accommodating requests like late checkout. However, some guests encountered rudeness, front-desk errors, slow responses, or understaffing that led to delays.

Location is convenient off US 30 with easy access, close to Valparaiso University and several dining options like Applebee's, Starbucks, and McDonald's. A few guests noted traffic noise.

Breakfast is generally well-liked and often described as good to excellent, with a typical hot selection and sometimes fresh fruit. Occasional complaints mention lukewarm items, limited or mediocre options, or minor cleanliness incidents that staff addressed.