Name: Best Western PLUS Vancouver Mall Drive
Address: 9420 Northeast Vancouver Mall Drive, Vancouver, Washington, United States of America, Vancouver, Washington, US
Price range: $98–$172 per night
Rating: 8.23

What guests think

Across reviews, Best Western PLUS Vancouver Mall Drive earns frequent praise for friendly, accommodating staff and a satisfying complimentary breakfast with good variety, while feedback on facilities, room condition, and the surrounding area shows a mix of positives and drawbacks.

Rooms are often spacious and comfortable, but some feel dated, have noise from thin walls or the freeway, and show maintenance issues such as inconsistent hot water, dim lighting, and occasional malfunctioning in-room amenities. Amenities like the indoor pool, hot tub, and sauna are appreciated when available, though guests report periodic closures or a broken hot tub, elevator outages, and an airport shuttle that requires advance notice. Cleanliness feedback is mixed, with many clean stays alongside reports of odors in pet-friendly rooms, lingering smoke smells, and sporadic housekeeping lapses; several reviewers also noted parking-area security concerns and late-night loitering. Overall, it suits travelers prioritizing value and access over polish and seclusion.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Amenities include an indoor pool, hot tub, sauna and a small gym; guests appreciate these when open. Reports note periodic hot tub or pool closures, elevator outages, limited ice machines, an airport shuttle requiring advance notice, and concerns about parking-area security.

Related guest reviews

8

Debbie

Feb 15, 2023

·

Stayed 1 night

Pool was being renovated. Elevator wasn't working. Bathroom door was all scratched up. Parking spaces were so narrow it was impossible to stay within the lines and still get out of your vehicle. Room was clean and comfortable. Staff was very nice. Breakfast had good variety.

10

shelly

Jan 1, 2025

·

Stayed 2 nights

Pics of hotel lobby or bedrooms wasn’t the same as soon. I also booked this hotel because it had an indoor hot tub and (Pool) but it was mainly the hot tub that I booked it for and found out that was broke down and they couldn’t fix it because of one story I was told by one person at desk that their maintenance was on vacation. Another worker said that their maintenance doesn’t work on weekends And that it won’t be until at least Monday that they can fix it. I also have found on several occasions of booking a hotel, and not finding out until I go to check in that their hot tub is broke down and hotels don’t let you know that on the websites and everything, it should be updated on things like that if anything is broke down and you cannot use it. And I noticed when I put in filters for a hot tub the price is changed and go up, so I pay extra for my amenities that I want in a hotel and then I find that they don’t work, so why did I have to pay that extra money if I didn’t get to use it because it’s broke down?

10

David H

Oct 20, 2024

·

Stayed 7 nights

Our son came over to join us the first morning to go for an outing. Between 7:30 & 10am, someone stole his e-bike he had cabled up to a sign post. Flat stole it from out in front of the hotel. Men working out in front claimed they saw nothing & hotel clerk claimed hotel cameras would have caught nothing.

10

Jason

Apr 14, 2025

·

Stayed 1 night

I wouldnt say unsafe but it is very dark all around the property. Other than a pretty decent stay. Also pool/hottub and sauna are open to 11. So a lil later than most.

10

Timothy

Oct 15, 2024

·

Stayed 4 nights

Staff was Amazing. Very helpful and polite. Continental breakfast was one of the best We've had at a hotel. Pool, hot tub, sauna were great. Overall an outstanding stay at this hotel. Well worth your hard earned dollar.

4

Claudia

May 12, 2023

·

Stayed 1 night

Great breakfast, clean and convenient to airport. Shuttle would not pick me up at airport. Said they needed 24 hours. Forced to pay for a Lyft. Took issue up w Shea, at front desk, next day, Tara, mgr. and forwarded my issue to owner of Hotel. Nada. I have screen shots and receipts.

10

Teha

Oct 18, 2024

·

Stayed 1 night

Great room nicely laid out with easy pool and spa access. Breakfast started at 6 am which is perfect and had nice variety of food.

6

Heidi

May 29, 2025

·

Stayed 2 nights

Convenient location near the Vancouver mall. The hot tub is very small, breakfast was out of hot items quickly each morning and the elevator was broken.

10

Cayenne

Aug 15, 2025

·

Stayed 1 night

Was good for me and my son nice and clean we had a good time at the pool.

10

Awa

Jun 10, 2024

·

Stayed 2 nights

This is a nice Hotel that I stay at everytime I fly in from Hawai'i. The staff is friendly and I can always count on the pool and fitness center being open. The rooms are clean and quiet most of the time and the biscuits and gravy really hit the spot every morning. The women who work the kitchen in the mornings are motivated workers that provide a steady flow of food so all guests can enjoy a good meal.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: while many stays were clean, others cited strong pet or smoke odors, missed cleaning, mold or peeling spots, and a few maintenance-related grime issues, plus one bed bug report.

Related guest reviews

2

Nikolai

Mar 30, 2024

·

Stayed 1 night

BED BUGS!!!

6

Terrence

Mar 7, 2025

·

Stayed 1 night

We had a room with the hot tub and hot tub was dirty and still have Ajax residue in the hot tub

10

Odin

Dec 10, 2023

·

Stayed 1 night

Excellent customer service and cleanliness

8

Lisa

Sep 11, 2023

·

Stayed 1 night

Disappointed in the cleanliness of our room. Upon entering there were several things that crunched under my feet leaving piled up crumbs. Cereal or chips maybe? The desk had a coffe ring and definitely had not been wiped down between guests. There was something large and black on the floor behind the bathroom door and there were several big black hairs on the inside of the shower curtain. The fridge even on MAX cold couldn't keep bottled water above room temp. The carpet around the tile was frayed and peeling back. Tripping hazard for sure! Our bed was very comfortable, sheets appeared to be clean. Could have used a couple more towels as we got a room with a jetted tub. Was hoping to have robes like we experienced at other Best Western plus hotels. Kind of a bummer. Props to the young women that was running the counter by herself. She was multi tasking like a pro. Being the only employee there she was checking people in, changing light bulbs and running to get luggage carts to return downstairs for new guests to use. Amongst other things. She still maintained a great attitude, did her job and was very helpful and personable.

2

Pietro

Jul 17, 2025

·

Stayed 2 nights

As soon as I entered our room, located on the highest floor of the hotel, I experienced asthma symptoms (I am allergic to pet dander). For obvious reasons, hotels place guests with pets in rooms on the first two floors and usually set aside rooms at the top level for guests without pets. I asked the front-desk clerk for another room, but he told me that the fourth floor IS reserved for guests who don't have pets and that the only other room available was located on the second floor, which allowed pets. Thus, it is clear that the hotel has issues with monitoring guests who bring pets when they're not supposed to and with overall cleanliness (a dog in a room for one night would not have caused the breathing issues I experienced). Orbitz told me that it is up to the hotel to offer a full or partial refund. After being told that I would be contacted by the manager, I tried calling several times to no avail.

4

Lisa

Feb 16, 2025

·

Stayed 4 nights

Stayed ere many times but this stay was not very good. Dirty . Stayed for.4 nights with no housekeeping. Had to keep asking for fresh towels and then toilet paper. Had an issue with the toilet and was told maintenance would be in to look at it . Had to use public restroom . Went to use pool and someone had their dog in it . Very under staffed.

10

Jose

Apr 8, 2025

·

Stayed 1 night

Everything was very nice, having an amazing stay. Only thing I should mention is that there is a spot above the toilet in the ceiling that's peeling and growing mold.

6

Jackson

Sep 12, 2024

·

Stayed 1 night

Stayed over the labor day weekend. The hotel is in a pretty good location, staff is friendly, it's close to restaurants and shopping. However, only the top floor is completely pet free ( didn't know that) so the selection of unsoiled rooms was scant. Anyway, our second floor room absolutely reeked of dog pee. Someone's dog spent a A LOT of time trapped in there and peed everywhere. I told the front desk about it but they did not have any other two queen rooms available, so the best they could do was spray the carpet with an odor neutralizer, which worked for about 30 minutes and then it was right back to gross. We slept with masks, the window open, and the fan blowing. Glad it was only one night 😖 As I mentioned, the staff was receptive and tried to help, and took note and said they'd shampoo the carpet in there. Great for the next patron. It would be nice if housekeeping could notate things like that sooner and take care of it I stead of just moving on because the scent was not subtle in the least.

10

Craig

Oct 11, 2025

·

Stayed 2 nights

Nice breakfast options. Convenient location, comfortable clean room

10

Stephanie

Jun 12, 2025

·

Stayed 1 night

Staff at check in was very friendly. Room was very clean

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and generally comfortable, but several feel dated or dim and some face freeway noise or have thin walls. Guests also noted small jetted tubs and occasional in-room issues like fluctuating hot water, weak fridges, or TV/cable outages.

Related guest reviews

6

Tiffany

Jul 21, 2025

·

Stayed 3 nights

Hotel was okay. Walls are thin and our neighbors were loud. Water kept turning from hot to cold and was not consistent. Remote barely worked and the fridge does not get very cold. For over $200 on the weekend I expected more. Pro’s: Continental breakfast was really good and there were many options. Beds were comfortable. Staff were nice.

10

STEVEN

Aug 21, 2025

·

Stayed 3 nights

Room was clean and very comfortable. Location is very convenient and staff is very friendly.

6

Ysabel

Feb 2, 2025

·

Stayed 1 night

The room with the jet tub was smaller than I thought. The jet tub is definitely small too. If your a bigger couple don't suggest here. Other than that though the breakfast was okay and staff was friendly.

8

Howard

May 18, 2025

·

Stayed 1 night

In room 114, there was an irritating hmmm. Don’t know what caused it, but it was a nuisance when you’re trying to get to sleep.

10

Aleksey

Jul 12, 2024

·

Stayed 3 nights

Convenient location, quiet, no strangers wandering around. Great breakfast. Offers a swimming pool & small gym. Suite has plenty of space, sufficient air conditioning. Great size fridge, however, it was barely working, which isn't fun when returning from outdoor temps at 100F. Overall, it is a great hotel, especially comparing to others in the area. Would stay again.

6

Rory

Jan 28, 2025

·

Stayed 1 night

The staff was very friendly and super nice. Breakfast was awesome. The room I had faced the freeway but the window glass was only a single pane, so too noisy to get any sleep. Lots of homeless in the parking lot and adjacent area so was unsure of the area safety.

6

Keni

Jun 11, 2024

·

Stayed 4 nights

I reserved a room with 2 queens and a pull-out couch to accommodate us for our 4 night stay. We arrived at the property at about 12:30am. We walked into room 219, and there was no couch. Just a chair in place of where the couch should be. So my husband returned to the front desk and explained to the staff member that there's no couch in the room, so she checked us into a different room. This was extremely frustrating at 1am with young kids and full arms. As we entered room 224 my face turned to disgust with the odor in the room and disappointment as that room was smaller than the original room we were in. Typically I'd return to the front desk to have this issue resolved, but with it being so late I honestly didn't have the energy or patience so we settled with the room. Throughout our stay the smell didn't dissipate, it smelled like the room had been smoked in. The shower has great water pressure. The view out the window is nothing but a brick wall about 15 feet away, we didn't mind too much, but the room had minimal natural light. The room was pretty clean, the beds were ok. Other than the pull out bed, that bed was in rough shape. The pool area was clean, hot tub was hot and pool towels were stocked. The breakfast was great. The restrooms off the lobby are not well kept. The cable TV didn't work, when we contacted the front desk they said they were working on getting it fixed, though it wasn't fixed by the end of our stay.

8

Victor

Sep 27, 2025

·

Stayed 2 nights

Very good location, close to shopping mall and lots of places to eat nearby. Room, toilet/shower was very big. A update with brighter colours would make this place better, but overall no complaints with the room. Breakfast was included, basic but good enough to start the day. I would stay here again if in the area.

10

Amy

Jul 18, 2024

·

Stayed 4 nights

Rooms are large on this property and breakfast is great

6

Kevin

Oct 10, 2024

·

Stayed 2 nights

Good hotel but rooms are a bit dated - my room smelled like a room that was once a smoking room

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, welcoming and helpful at check-in and breakfast. A minority reported inconsistent professionalism or responsiveness, including a sleeping night clerk, mix-ups, and difficulty obtaining refunds or manager callbacks.

Related guest reviews

10

Jaymi

Jan 25, 2025

·

Stayed 2 nights

Very welcoming staff. Super helpful and accommodating.

6

Tracy

Dec 15, 2024

·

Stayed 3 nights

The room was nice. What I did not like was having the staff call me late in the evening to tell me that my guest was not registered and that they would have to leave when that was not true my guest was registered and I took offense to that and felt that that took Stars away from my stay

10

Tori

Sep 21, 2025

·

Stayed 1 night

Nice, well kept, friendly staff and easy check in

10

Nathan

Jul 11, 2024

·

Stayed 3 nights

Larry was an absolute professional and fun dude to boot! Although management and I started off on the wrong foot due to a double booking Amy was very gracious and handled her self professionally taking care of the issue on her own. Kids had an absolute blast in the pool and the breakfasts were fresh and hot! The only complaint we had was the room was previously a smoking room and the filter in the air handler needs replaced due to the second hand smoke. Even with this we would and do plan on staying again! Thanks Best Western for living up to the name.. the Best!

10

David

Oct 28, 2023

·

Micky was beyond awesome in helping us! We checked in to a Days Inn just down the street, and it was beyond horrible - dirty, tiles falling off in bathroom, hall carpets hadn't been vacuumed in months. We couldn't stay there. Drove down the street and found Best Western. Micky was at the front desk and was over the top awesome in helping us. She had one room left, and we got it. She went over and above helping us, and we're grateful. Should have booked Best Western the first time!! Vancouver Mall Best Western is tops. Great service, great breakfast, clean - met all our expectations!

10

Aaron

Aug 19, 2025

·

Stayed 3 nights

The customer service was very good.

6

Michelle

Nov 30, 2025

·

Stayed 4 nights

I had to call for housekeeping. Staff not really friendly. Soap was terrible. Have to go through too many hoops to get a refund.

2

Marla

Aug 5, 2025

·

Stayed 3 nights

Inconsiderate /rude staff

10

Georgina

Mar 7, 2024

·

Stayed 1 night

Stayed one night arrived around 10pm. Was pleasantly surprised by how nice it was. We were greeted by Angel who checked us in and was extremely welcoming and nice. Our room was large, clean and comfortable. Only thing was it was cold for my liking but my husband likes a cold room so he was fine. We had free hot chocolate from the lobby at 10.30 and free cookies that Angelo had made for customers. They were delicious. Thank you Angel! Breakfast was good lots of options. Would definitely stay here again. Employees were very respectful friendly and courteous.

8

Donna

Jun 9, 2024

·

Stayed 1 night

The man at the front desk that checked me in was so nice and helpful. The girl later that night was sleeping in the back and the bell was behind something and I didn't see it . She acted like it was rude of me to interrupt her nap. .cable was out my entire stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient for Vancouver Mall, dining, and highway access. Some guests mentioned an edgy environment with homeless activity, thefts in or near the parking area, and occasional freeway noise.

Related guest reviews

4

Patrick

Jul 21, 2025

·

Stayed 3 nights

Had our car broken into while there. No cameras on the outside of the property. No refunds given when we couldn’t stay due to having a broken window.

8

Heejoo

Aug 10, 2025

·

Stayed 3 nights

The location is what it is. Adjacent to a near abandoned mall next to the freeway. A lot of street people with needs roaming around. The view from the room was not great and the lights were as dim as could be. Free breakfast wasn’t bad. Housekeeping was accident skipped the first day. Room is large. Door didn’t close automatically though so had to make sure it clicked. Property needs a face lift. Only one elevator. 3 Star place that could be 4.

10

Aleksey

Jul 12, 2024

·

Stayed 3 nights

Convenient location, quiet, no strangers wandering around. Great breakfast. Offers a swimming pool & small gym. Suite has plenty of space, sufficient air conditioning. Great size fridge, however, it was barely working, which isn't fun when returning from outdoor temps at 100F. Overall, it is a great hotel, especially comparing to others in the area. Would stay again.

6

Rory

Jan 28, 2025

·

Stayed 1 night

The staff was very friendly and super nice. Breakfast was awesome. The room I had faced the freeway but the window glass was only a single pane, so too noisy to get any sleep. Lots of homeless in the parking lot and adjacent area so was unsure of the area safety.

10

Douglass

Dec 8, 2022

·

Stayed 19,328 nights

This was close enough to visit our son in Vancouver. It was quieter than expected and close to the mall and other dining options. It also had free parking and breakfast which is a bonus.

8

Victor

Sep 27, 2025

·

Stayed 2 nights

Very good location, close to shopping mall and lots of places to eat nearby. Room, toilet/shower was very big. A update with brighter colours would make this place better, but overall no complaints with the room. Breakfast was included, basic but good enough to start the day. I would stay here again if in the area.

8

Vesta

Apr 19, 2025

·

Stayed 1 night

Close to the mall and hotel was clean and quiet

10

Tammy

Oct 3, 2025

·

Stayed 2 nights

Great location, perfect for our stay in Vancouver

10

Marie-Lise

Sep 28, 2025

·

Stayed 1 night

Good place to stay, clean, quiet and close to both highway and mall. Would stay there again

8

Betty

May 30, 2023

·

Stayed 2 nights

Our stay was comfortable and pleasant. The bed slept well. Very convenient location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong reviews for variety and hot options, with a popular lobby coffee machine. Occasional issues include hot items running out, cold coffee at times, missing bowls, and rare reports of stomach upset.

Related guest reviews

4

Vi

Nov 4, 2023

·

Stayed 4 nights

Room reeked of animal. We understand that we stayed in a pet-friendly room but the oder was nauseating. Had to buy air freshener to use. Staff provided inconsistent policies about late check-out. Breakfast gave both me and my partner stomach illness.

10

Tiffany

Dec 22, 2024

·

Stayed 1 night

Great breakfast

10

Paula

Oct 13, 2025

·

Stayed 1 night

The room was clean and fresh. The desk staff were kind and helpful. They addressed my airport shuttle needs, notified me when the shuttle arived and sent me on my way with a kind word and smile. Breakfast was hot and tassted great. Breakfast also offered cold options too. A true treat was all the dogs tgat stayed there. I never hear one of them, but it calmed my missing heart for my pups at home.

10

Catherine

Oct 12, 2023

·

Stayed 3 nights

We enjoyed our stay. The breakfast all three days was excellent. The coffe latte machine made my day

10

CATHRONE

Dec 29, 2023

·

Stayed 3 nights

Enjoyed our stay...good beds. Wonderful breakfast, with excellent choices and refilled frequently. Family enjoyed the pool. Hot chocolate and coffee machine in the lobby was a real plus!!!! Planning on coming back when needing a place to stay in the area.

10

Lisa

Aug 11, 2025

·

Stayed 3 nights

THE BREAKFAST SERVED WAS AWESOME! REALLY ENJOYED IT! THANK YOU LISA M

8

Deborah

Mar 7, 2025

·

Stayed 6 nights

The staff was awesome!! Always smiling and friendly. The breakfast was nice except the coffe was cold in the urn. I cannot say anything else was wrong. Thanks again for the nice stay.

10

Emily

Jul 20, 2025

·

Stayed 1 night

Five stars all the way around! From check in to breakfast to chsck out, staff was amazing and efficient. Room was very clean as well as the indoor pool area and the space for the complimentary breakfast.

6

Heidi

May 29, 2025

·

Stayed 2 nights

Convenient location near the Vancouver mall. The hot tub is very small, breakfast was out of hot items quickly each morning and the elevator was broken.

10

Awa

Jun 10, 2024

·

Stayed 2 nights

This is a nice Hotel that I stay at everytime I fly in from Hawai'i. The staff is friendly and I can always count on the pool and fitness center being open. The rooms are clean and quiet most of the time and the biscuits and gravy really hit the spot every morning. The women who work the kitchen in the mornings are motivated workers that provide a steady flow of food so all guests can enjoy a good meal.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$96
February	$101
March	$102
April	$107
May	$117
June	$122
July	$132
August	$135
September	$126
October	$110
November	$105
December	$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $116	16 $103	17 $118	18 $162	19 $126
20 $102	21 $111	22 $111	23 $113	24 $114	25 $147	26 $172
27 $104	28 $113	29 $106	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $122	3 $122
4 $115	5 $111	6 $113	7 $113	8 $112	9 $122	10 $170
11 $103	12 $114	13 $112	14 $106	15 $113	16 $130	17 $130
18 $98	19 $113	20 $113	21 $106	22 $113	23 $130	24 $130
25 $103	26 $113	27 $111	28 $113	29 $113	30 $128	31 $121

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Jetted Tub

Standard Apartment, 1 King Bed, Kitchen (Living Room)

Standard Room, 2 Queen Beds, Jetted Tub

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, Multiple Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Microwave

Standard Room, 2 Queen Beds, Accessible

Suite, 2 Queen Beds, Microwave

Standard Room, 1 Queen Bed, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western PLUS Vancouver Mall Drive

Have a question?

Considering this hotel for your Vancouver trip?

Prices for upcoming dates