Best Western Plus Warsaw

It was not clear that the elevator was not working.

There wasn’t water due to “freezing pipes” according to staff and she said it was a regular occurrence but then the manager tried to say it wasn’t a normal thing and threw her staff under the bus. We were checked in with no warning about the lack of water and the manager said waving the $28 pet fee was sufficient to make up for the lack of water. By the way, the manager said the staff checking me in was supposed to warn me about the lack of water, that they’ve been instructed to warn guests before checking in anytime the rooms don’t have water, which contradicts her earlier attempts to say the lack of water isn’t a repeated issue. The lady that checked me in was super nice, moved me to another room that still had water, and warned me to use it fast because it wouldn’t be long before that room lost it, too. Didn’t matter much in comparison to NO WATER but the WiFi and tv kept going down, too.

Hotel was ok for the price. Stayed for a week and the elevator was out of service the whole time. Had to walk up and down 3 flights of stairs. Also the breakfast was horrible. Food was old, dry and hard.

Ice maker didn't work, hot water heater was broken, had no hot water at night, no iron or ironing board Breakfast was good.

Nice hotel great staff. Hotel and rooms are clean. Been staying there every weekend for 3 months. Just tired of not having hot water in the mornings. Again today my room had no hot water even after letting water run for 15 minutes

Elevator and ice machine broken

Fix your Hotel!!! Dirty, dirty, dirty!!! The pool was very cloudy so we didn't swim, the tile in our bathroom was litterally was moving not a fixed to the floor, barely any grout was in between the tile, it was nothing like the photos, more is the rating correct!!! We had to pay a separate deposit to a separate company other than the hotel!!! Sketchy asf!!! It just all around was horrible!!! Also while we were checking in a man came back down from the room he just checked into, and the maids hadn't touched anything!!! The beds were a mess and the towels were in a pile on the floor, the maids completely missed the room he was suppose to check into!!! Had we walked into that they would have been refunding my money stat!!! So please avoid at all costs, Airb&b a little lake house so you don't go thru this trauma!!!!!

The elevator is still broken. When I checked in my room was on the second floor. My vehicle was the only one in the parking lot with exception of the one vehicle belonging to the staff. I was told that the second floor is all that is avaliable. I asked where are all the ppl if the entire first floor is booked. Again, she said thats all that is available. The entire 3 nights I was there the parking lot had 6 vehicles in it. Its rough trying to carry luggage to the second floor & I do not understand this at all. Very frustrated!

Nice hotel and friendly but elevator has been out for 2 months. This last time I stayed here there really want any hot water.

Nice hotel, staff friendly. The only down side is the elevator has been out of order for approx 3 weeks

On the surface the updates look nice. However, when we got to our room it smelled of mold and had likely not been used in awhile. When we sat down on the bed a couple roaches crawled out from the covers. When I told the front desk we wanted a refund she said ok but laughed at the situation. I had three young kids with me and didn’t think it was a laughing matter.

Incredibly clean and inexpensive.

This hotel was dirty everywhere starting with the carpets in the hallways with stains all over them continuing into our room which smelled like a mix of a dog being in there for months and smoke. We had to go buy car vent clips for the ac, a febreeze plug in for an outlet and carpet Lysol spray to be able to even stay in the room. Blankets had stains. Our ac in the room never got cold so we slept on top of the comforters. Water leak caused water to be cut off Friday night then we woke up to no power on Saturday. No ac in the pool room, workout room ceiling was down due to the water leak. Outside doors that you’re supposed to scan to get into were left unlocked for anyone to come in. Terrible stay

Motel is nasty , house keepers dont actually clean the rooms like they should. They found something in my room after i checked out and tried sayin i did it, i checked my room over and there was absolutely nothing on the floors ,but they sure said i did, Thqn i stayed again and someomes long fake nail was layin behind nignt stand someoens adress book paper under the air conditioner hair in the tub and bed bugs in the room. Dont stay here.

I'm amazed at this hotel. Very reasonably priced and clean. The rooms are very clean. The only thing is this is the second time of stayong there within a ciuple weeks apart, the only complaint is they always seemed to have only one towel in the room. I called the front desk and the attendant was always accommodating. Very happy with this stay.

Fix your Hotel!!! Dirty, dirty, dirty!!! The pool was very cloudy so we didn't swim, the tile in our bathroom was litterally was moving not a fixed to the floor, barely any grout was in between the tile, it was nothing like the photos, more is the rating correct!!! We had to pay a separate deposit to a separate company other than the hotel!!! Sketchy asf!!! It just all around was horrible!!! Also while we were checking in a man came back down from the room he just checked into, and the maids hadn't touched anything!!! The beds were a mess and the towels were in a pile on the floor, the maids completely missed the room he was suppose to check into!!! Had we walked into that they would have been refunding my money stat!!! So please avoid at all costs, Airb&b a little lake house so you don't go thru this trauma!!!!!

Very clean

Checked in and went to the second floor where my room was and it smelled like someone peed over all the carpets. It was pungent and made me gag walking through it. Then the room smelled like someone had been smoking in and then a fish died. There was an old blood stain on my sheets along with brown marks. The shower clogged and the toilet was unflushed. Over all a very poor experience.

I’m a harsh critic on cleanliness, starting with the bathrooms. There should never be evidence of previous customers, such as hair in the tub, sink, or floor. But this was the first time in a long time that I have been impressed with the overall cleanliness of the room and general facilities. Clean bathroom, clean room, clean bed (and very comfortable!), clean air unit. Very good! The lady who checked me in was very pleasant and personable, which was also a nice welcome! Breakfast is a whole spread of options, and was very good and also kept clean. Thank you for a nice weekend! If I’m back in the area I will definitely stay here again and hope to have the same level of expectations. Thank you!!

So dirty and run down.

It was dated but fairly clean. It was nice and close to the college we were visiting. Nothing fancy but the sheets and towels were clean.

Ac was the most efficient of any hotel we've stayed in. Could have

Front desk friendly and efficient. Beds comfy, room clean, great breakfast options from eggs, waffles to cereal and yogurt. Rooms quiet. Close to many dining options. Reasonably priced. Definitely would stay again

This is a great hotel to stay at. Hotel is well maintained and rooms are modern and are a good size. Also quiet and clean. Great breakfast!

Fine for the price. Room was spacious and comfortable. Some trash cans full, especially in dining area at breakfast. Keurig in room broken and only limited coffee availability. No signage off side road, almost missed turn. Big pot holes in property driveway. Staff very friendly.

The best thing about the room was it was a very comfortable King Bed. The room was just basic and the check-in process was a nightmare. Would not stay there again! Should be called Best Western Minus - not Plus.

There was too much noise from the floors and the walls. Way too much creaking all night.

I was pretty disappointed with this hotel. It may be the same at all Best Westerns, but I'm not going to find out. In this day and age... zero, none, nada USB ports in the rooms and no outlets on the nightstands. So we had to unplug the alarm clock and move the desk lamp to the night stand just to have outlets to charge our phones at night. I was traveling, so I also had gopro's, tablets, computer, etc that needed charging; we had to resort to finding outlets at ground level to charge all our misc equipment. I mean really... who doesn't need a well placed USB port these days? One reason I went with this is the comp breakfast. 2 out of the 4 days, the coffee machine was broken and the orange juice appeared anything but orange; but the rest of the break fast was good (eggs/sausage/potatoes/biscuits&gravy). If you stay longer than a night, you'll need to ask the front desk for more shampoo/conditioner; the bottles are smaller than 1/2 my thumb. But if you're just looking for a place to get some sleep; this will do the trick.

The bed was comfortable. Shower was not good. Either way too hot or just got lukewarm. Could not get a setting on the shower head I liked.

I enjoyed my stay. Everything was amazing. I didn't get to use the pool but it seemed nice. Walls are a little thin is my only complaint. Other then that my friends and I can't wait for our next stay. Would recommend to everyone to stay.

My check in time was for 3pm. I arrived at 4:36pm to find out they did NOT have a room ready for me. I asked when my room would be ready, they didn’t know for certain but told me they could only put me on third floor without a working elevator! Not once did they apologize for the inconvenience so there I was with three small children, our family Labradoodle and luggage. I said, this is all way to much so they then offered to refund my room but reminded me it was going to be a big favor because I was past my 24 hour cancellation. That’s when I got loud stating “so you’re telling me you do NOT have a room ready for me as I stood here one hour and 36 minutes past my check in time, you’re not sure when my room will be ready but when it is I have to climb three flights of stairs with three small children, a dog & luggage and no one even called me???Guess what, I got upset & loud the manager refused to refund my card. I stormed out and ended up down the road at the Hampton Inn with an extremely kind & accommodating staff in an extremely clean room with a lovely indoor pool for my children. I’m still blown away with the unapologetic poor management at the Best Western and will never again try to stay at one of their establishments across the country.

My stay went ok except when I told the front desk that the trash in the foyer was stinking really bad he said it wasn't his job so I had to smell nasty trash all night I was really upset about it

When checking in was told already checked in! Gave room to someone else, gave another room and was not double beds, gave another room and key would not open ! after 3 attempts finally received a room I reserved!

Excellent customer service

Staff very kind and friendly.

Friendly staff, clean rooms and public areas. Warm continental breakfasts, all around great place to stay.

The positive: good size room, mini fridge and microwave in room are very convenient, location is near stores, food,etc. The negative: beds are hard, the tub had a clog and when showering it backed up quite a bit. Was given 2 large towels for a 3 day stay and when I called to request more, the front desk staff told me we had to go down front to get more. Apparently, they don't have much staff on site. Not a huge deal but inconvenient to say the least.

Slow check in. Broken shower valve. 2 towels for 4 guests. Got pool towel on request. Smelly. Sticky ring on night stand. Bad bulb. Gave us the room key to occupied room that we tried to enter at 11 pm, same as a guest before us. Also told us to sit down and wait and then took another check-in before is that walked in after. Room was 61 degrees walking in.

The young man that checked me in was very welcoming and helpful. Great breakfast! Wide variety and very clean.

The water pressure was not enough for the shower head to work, so I was unable to take a shower at all. The morning breakfast was not very good, either with stale bagels and runny waffle batter. Took 5 minutes for someone to be at the front desk in the morning, due to them smoking outside. She didn’t seem concerned at all that the shower had not worked. Just said she “yeah, we have trouble with water pressure. I’ll let maintenance know.”

Hard to find due to being so far off US 30 and in the woods. Could use a sign down by the highway.

Hotel close to good restaurants

Great hotel, decent breakfast. We stay here every time I come see family.

The place was convenient and easy to get to with a great dining experience close by at Salvatori’s. Elevator broke both days of our stay and we were on the 3rd floor. Ugh! Continental breakfast was pretty pathetic. Food was cold and not very good. Overall the place was clean but customer service was not friendly but we made it work for the price.

Friendly, quiet, breakfast is great! walking distance to restaurants.

Property was close to restaurants and shopping, clean, friendly staff.

Great place to stay for the price. The surroundings are a little sketchy but the hotel itself was safe. Staff was very friendly.

This was a nice room at an affordable price. We had difficulty finding it in the dark. Signage was poor.

Area to shop and dinning.

Stayed here during the weekend of our son’s graduation from Grace College. Just a two minute drive to Grace College campus. Very nice hotel with nice amenities. Breakfast was wonderful with a nice hot selection and yogurt and coffee.

There were only two things we were disappointed in. Number one we didn’t have notice that the pool was not operational and that’s the only reason we reserve hotel. I have a health problem that requires me to do water exercises every day. Second, I was really disappointed in the breakfast. The eggs were not fresh made from powdered mix. There were no fruit choices. The juice machine was broken, so there was no orange juice.

Great breakfast

Great hotel, decent breakfast. We stay here every time I come see family.

The place was convenient and easy to get to with a great dining experience close by at Salvatori’s. Elevator broke both days of our stay and we were on the 3rd floor. Ugh! Continental breakfast was pretty pathetic. Food was cold and not very good. Overall the place was clean but customer service was not friendly but we made it work for the price.

Clean, comfortable rooms with excellent breakfast

The young man that checked me in was very welcoming and helpful. Great breakfast! Wide variety and very clean.

I was pretty disappointed with this hotel. It may be the same at all Best Westerns, but I'm not going to find out. In this day and age... zero, none, nada USB ports in the rooms and no outlets on the nightstands. So we had to unplug the alarm clock and move the desk lamp to the night stand just to have outlets to charge our phones at night. I was traveling, so I also had gopro's, tablets, computer, etc that needed charging; we had to resort to finding outlets at ground level to charge all our misc equipment. I mean really... who doesn't need a well placed USB port these days? One reason I went with this is the comp breakfast. 2 out of the 4 days, the coffee machine was broken and the orange juice appeared anything but orange; but the rest of the break fast was good (eggs/sausage/potatoes/biscuits&gravy). If you stay longer than a night, you'll need to ask the front desk for more shampoo/conditioner; the bottles are smaller than 1/2 my thumb. But if you're just looking for a place to get some sleep; this will do the trick.

Great breakfast at this hotel and very friendly staff.

Good breakfast.

Stayed here during the weekend of our son’s graduation from Grace College. Just a two minute drive to Grace College campus. Very nice hotel with nice amenities. Breakfast was wonderful with a nice hot selection and yogurt and coffee.