This hotel was a big disappointment. The location is great, but that’s all I can say good about it. The staff are so smug and rude with exception of the bar staff. The 2 gentlemen at the bar, one was relieving the other were so nice and friendly, but the rest of the staff… need training on how to greet guests especially the front desk. Couldn’t help but noticed no one except the two who worked the bar smiled or seemed to enjoy being there. The breakfast staff and front desk looked miserable/mean I’m sorry to say. During my 3 week stay in Portugal, this was the only place that didn’t have a coffee pot or tea kettle.l in the room. I had to ask 4 times before a tea kettle was delivered and by then, it was time to checkout. The tub is old and black on the bottom. Hotel need to replace it or reglaze it desperately. Who wants to step into a tub with black stains? They have done some renovations, but cheaply done and partially in the rooms. The end table was falling apart. Nothing special about the breakfast, limited selection of fruit and pastries. The name of this hotel is not an accurate reflection of the hotel. Very disappointing.
This hotel was a big disappointment. The location is great, but that’s all I can say good about it. The staff are so smug and rude with exception of the bar staff. The 2 gentlemen at the bar, one was relieving the other were so nice and friendly, but the rest of the staff… need training on how to greet guests especially the front desk. Couldn’t help but noticed no one except the two who worked the bar smiled or seemed to enjoy being there. The breakfast staff and front desk looked miserable/mean I’m sorry to say. During my 3 week stay in Portugal, this was the only place that didn’t have a coffee pot or tea kettle.l in the room. I had to ask 4 times before a tea kettle was delivered and by then, it was time to checkout. The tub is old and black on the bottom. Hotel need to replace it or reglaze it desperately. Who wants to step into a tub with black stains? They have done some renovations, but cheaply done and partially in the rooms. The end table was falling apart. Nothing special about the breakfast, limited selection of fruit and pastries. The name of this hotel is not an accurate reflection of the hotel. Very disappointing.