Is parking available at the property?

Self parking is available on-site for a fee of EUR 12 per day. Limited parking spaces are offered, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately EUR 16 for adults and children.

Does the property allow pets?

Pets are allowed at the property for a fee of EUR 39 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Lisbon City Center, within a 5-minute drive of Avenida da Liberdade and Rossio Square. It is approximately 1.2 miles from Marquis of Pombal Square and 1.6 miles from Campo Grande. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available. The pool is operational from April to September.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Discover Novotel Lisboa in Lisbon

Average nightly price at Novotel Lisboa by month, last 12 months (USD)
Month	Average price
January	US$116
February	US$101
March	US$105
April	US$130
May	US$165
June	US$156
July	US$130
August	US$129
September	US$169
October	US$170
November	US$129
December	US$137

What guests think

At Novotel Lisboa, guests praise the friendly staff, excellent breakfast and generally comfortable, renovated rooms, but many report daytime construction noise, warm or ineffective air conditioning, and occasional tired areas with stained carpets, queues or slow service during busy periods.

The location sits outside the historic core but is handy for the metro and airport; outdoors, aircraft noise is noticeable, especially by the pool. Families like the kids areas and small outdoor pool, though the gym was sometimes closed or had broken machines, and parking is paid and can be tight. Overall, expect a practical, family-leaning stay rather than a quiet, central base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Family-friendly amenities like kids areas and an outdoor pool are appreciated. Several reviews note the pool is small or cold and under the flight path, the gym closed or with broken equipment, paid and tight parking, and periodic elevator issues.

Related guest reviews

6

Kristin

23 Aug 2024

·

Stayed 1 night

We were checked into the wrong room type but staff fixed this. Pool area way too small for the number of guests. Breakfast was excellent but dinner service at restaurant was terrible.

8

Daniel Anton

8 Aug 2025

·

Stayed 4 nights

Leider konnte das gym nicht genutzt werden.

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8

Phong

14 Apr 2025

·

Stayed 5 nights

I would have given it 5 stars as it was a pleasant stay during my trip. The only negative i experienced was that the gym was under maintenance and therefore not accessible during my stay.

4

Steven

1 Jul 2023

·

Stayed 1 night

The pool is totally unsupervised and an accident waiting to happen. There’s a pool bar/restaurant that doesn’t allow you to charge to your room so you have to go up one floor to reception to pay, sometimes dripping wet from the pool!

10

EDWARD

16 Oct 2025

·

Stayed 3 nights

O café da manhã mais completo que tivemos aqui na Europa. Valeu muito a pena incluir, pois tinha muita variedade e até opção de pratos feitos na hora. A única coisa que poderia melhorar seria o estacionamento que poderia ser pago apenas 1x por dia ao invés de ter que pagar toda vez que vai sair do hotel as horas que ficou ali dentro. Isso acaba saindo muito mais caro.

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8

Bart

24 Jul 2023

·

Het is hotel is goed als je vooral de stad gaat bezichtigen. Comfortable bedden en een heerlijk ontbijt. Er mag wel wat reparatiewerk verricht worden bij het zwembad. Zo is bovenste trede van de trap kapot (enorm gevaarlijk) en vliegen de parasols je om de oren bij harde wind. Verder is het geluid van de overvliegende vliegtuigen niet te doen na een uur bij het zwembad. Maar goed, oké dus voor een echte citytrip.

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6

Miguel

29 Aug 2025

·

Stayed 2 nights

Hotel charges guests for parking wich is absurd…

10

Benjamin

3 Aug 2024

·

Stayed 1 night

If you’re traveling as a family, this is a great place to stay. They have kids activities, a small playground outside, a pool and kiddie pool, video games in the lobby, and overall very accommodating for families.

8

Connie

30 Jul 2025

·

Stayed 5 nights

Great hot breakfast buffet. Fresh ground coffee and you can choose the type of coffee from the machine. There are water refill stations in the lobby. The pool is small and was always busy. There are restaurants and shopping that are walking distance.

8

John

1 Sept 2025

·

Stayed 4 nights

The price was good but the pool is right under the Lisbon airport flight path so dont expect to relax there. Every single electronic piece of equipment in the gym was broken. The carpets and doors on the ground floor with the gym and pool was beyond tired. The room and the cafeteria were good. Staff very helpful.

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Cleanliness

Many found rooms and public areas clean, especially in renovated spaces. Others reported stained carpets, dust or musty odors, mold in bathrooms, and inconsistent housekeeping.

Related guest reviews

4

Elda

30 Sept 2023

·

Stayed 3 nights

El Hotel tenía buen desayuno y el lobby y restaurante estaban bien. Sin embargo, las alfombras de la habitación estaban manchadas, había una cuchara plástica debajo del sofá y uñas de los pies ( cortes de uñas) en la habitación. El baño tenía un espejo viejo y manchado. Pedimos cambio de habitación y nos dijeron que el hotel estaba lleno y que pronto lo remodelarian.

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10

Adriana

9 Nov 2025

·

Stayed 7 nights

Quarto limpo, cama confortável, café da manhã excelente

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2

Nelson

19 Jun 2025

·

Stayed 2 nights

Horrible ! Du checkin au checkout.. arrivée, ils ne trouvaient pas notre réservation malgré le mail de confirmation. Le checkin a duré au moins 1h jusqu’à ce que finalement ils retrouvent notre réservation. Aucune des personnes à l’accueil sympathique, tous tiraient la tête, aucun ne parlait anglais ou français malgré notre demande. Puis porte des chambres qui s’ouvraient pas, puis finalement impossible à fermer, fenêtre degueulasse on ne voyait même pas à travers. Un soir on demande à réserver au restaurant de l’hôtel, on nous dit que ce n’est pas nécessaire puis arrivé on nous dit que c’est complet que les dernières tables sont réservées. On dit qu’on va aller ailleurs puis miracle on nous trouve une table. Les serveuses sont antipathiques, on demande plusieurs fois les choses, nous parlent systématiquement en anglais alors qu’on parle en portugais. Nettoyage de la chambre quasiment pas fait, aspirateur pas passé et poubelle pas vidée.. le matin bruit de la perceuse à 7h30.. parking exorbitant, devrait être compris dans le prix de la chambre. Check out, on laisse les clés vu que tout avait été payé au checkin mais on nous rattrape pour nous dire qu’une des taxes de séjour a été mal calculée et que l’on doit encore payer 8€ ! Séjour catastrophique pour un prix trop cher pour ce que c’était. Très très déçus, nous ne reviendront jamais ! Nous avons pourtant séjourné dans beaucoup d’hôtel au Portugal, moins cher et de bien meilleure qualité. A fuir !

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4

Michelle Melgarejo da silva

4 Jan 2025

·

Stayed 4 nights

Siamo arrivati in hotel e siamo accolti in una forma molto poco professionale. La camera é risultata sporca e con polvere e pulita male per tutto il ns soggiorno. Abbiamo segnalato che la cassaforte in camera non era fissata ma solamente appoggiata e il risultato che al ns ritorno la stessa era stata aperta dal personale della struttura e lasciata aperta con i ns effetti personali all’interno. Davvero una cosa indecente. Abbiamo richiesto di prenotare un tavolo al ristorante e ci é stato detto che non era necessario, arrivati al ristorante ci hanno detto che era pieno!!! Davvero una cattiva gestione e poca attenzione al cliente. Colazione confusionaria, molti prodotti al buffet ma tutto molto sporco e con tanta confusione. La pulizia non é la prerogativa di questa struttura. Personale insufficiente e poco professionale. Davvero un esperienza molto negativa con episodi da denuncia. Non siamo persone che cercano le contestazioni ma quanto accaduto in termini di sicurezza e pulizia è davvero poco accettabile

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2

Kamalpreet

10 Nov 2023

·

Stayed 4 nights

Filthy carpet and no air con.

4

stian

18 Mar 2024

·

Stayed 4 nights

Slitt hotellrom, tepper på rommet med masse flekker. Ac virket ikke. Og siden i flygingen til Lisboa flyplass gikk over hotellet kunne man ikke ha soveroms vinduet åpent.

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10

Mariana

5 Dec 2025

·

Stayed 2 nights

Quarto limpo e muito confortável, atendimento na recepção também foi muito bom, todos atenciosos e gentis

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6

Roberto

17 Aug 2024

·

Stayed 2 nights

Carpet dirty in the room. AC in regular condition

10

Rogelio Abraham

7 Jan 2025

·

Stayed 2 nights

Habitaciones basrante amplias, limpio, personal muy amable, desayuno excelente...muy satisfecho con nuestra estancia

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6

Tsz Chung

31 Oct 2023

·

Stayed 1 night

Things in the room can be seen broken without fixing, black mold everywhere in the bathroom. A/C temperature control was not working.

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Rooms

Rooms are generally comfortable, with some newly renovated and spacious. Recurring drawbacks include weak or unadjustable AC leading to hot rooms, construction or aircraft noise, dated features in older rooms, uncomfortable sofa beds, and spotty in-room Wi-Fi.

Related guest reviews

6

Piotr

21 Nov 2025

·

Stayed 3 nights

The room was really cold, there was no option to rise the temperature. The hotel is undergoing renovations(there was no notification about), which was not announced. It is noisy. Apart this - room was clean, good location and good sleeping conditions - including a nice room

6

Caroline

26 Sept 2022

·

Stayed 2 nights

De afstand tot de metro was heel goed. Let wel op, veel trappen (70 ong) om vh metrostation tot aan het hotel te geraken. De WiFi was gewoon slecht. Zelden hadden we verbinding op de kamer.

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8

Kathleen

27 Jun 2022

·

Stayed 3 nights

Sauberes und gutes Standard Hotel zwischen Flughafen und Innenstadt mit guter Nahverkehrsanbindung. Jeweils 10 ca. 10 Minuten zur Innenstadt oder zum Flughafen. Hin und wieder kann man die Flugzeuge hören, aber war erträglich. Wir waren angemeldet zu dritt in einem Doppelzimmer mit zusätzlichen Schlafsofa. Das Schlafsofa hätte bequemer sein können, ein matratzentopper hätte wahrscheinlich schon geholfen.

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6

Brian

18 Sept 2024

·

Stayed 1 night

Outdated musty rooms

10

George Dennes

30 Jan 2026

·

Stayed 5 nights

Localização do hotel excelente, equipe muito competente e atenciosa. Quartos grandes e confortáveis. Café da manhã muito bom.

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10

Ana Lúcia

25 Feb 2025

·

Stayed 4 nights

Incrível. Quarto muito espaçoso e confortável.

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6

naliney

28 Oct 2025

·

Stayed 5 nights

The room was clean. The staff are very helpful. Only issue was noise from construction not able to sleep after 8 am. Very noisy after 8am. Also not able to see outside at all because the window was covered with plastic paper.

8

Alexander

18 Mar 2023

·

Stayed 4 nights

Novotel Lisboa is a nice, clean hotel. Comfortable and large room. Friendly and professional staff, and located close to the metro. 10 minute walk to be in an area with plenty of cafes, restaurants, and shops. Overall, our stay was very good, but there is one thing that was not so good - the WIFI. Most of the time in our room, it would take more than a minute to load a single E-mail. As we were there for vacation and not business, this wasn't a huge problem, but it was still frustrating not being able to look up restaurants or bars to go to after a long day of exploring the city.

8

RONALDO JOSE DE

7 Dec 2025

·

Stayed 5 nights

Equipe atenciosa, café da manhã excelente. Porém o sistema de refrigeração/ventilação não estava ok. Na minha percepção, o quarto estava mais quente que o corredor do andar.

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2

Joanne

7 Apr 2024

·

Stayed 2 nights

Room was very uncomfortable. Air con didn’t work and room got very stuffy. Kids bed was very uncomfortable. Lots of noise from outside all contributed to none of us sleeping well at all for our two night stay

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Service

Staff are frequently described as friendly and helpful, assisting with requests and flexible check-out. However, several guests reported rude or unresponsive interactions, check-in or reservation errors, and slow restaurant service during busy times.

Related guest reviews

8

irene

21 Oct 2024

·

Stayed 2 nights

Despite confirming with the hotel over phone and mail our reservation and the need for a baby crib when we arrived they couldn’t find our reservation in the system! We ended up having to wait at the bar with a 7 month old for 45 minutes for them to resolve it. At least they could have covered our water and tea as goodwill. The hotel has been renovated and our room was comfortable.

2

Nancy

22 Aug 2025

·

Stayed 3 nights

This hotel is terrible. The staff is terrible. The manager is super rude. She doesn’t try to help in anyway. The hotel was under construction. It was sooo dusty. They should have noticed us of the construction before we got there. We tried to change our room because the banging was absolutely terrible but Laila (manager) said no. Never ever staying at a Novotel again

4

william

24 Aug 2023

·

Stayed 4 nights

We had booked a family room . The 3rd bed was broken with missing slats and sharp metal sticking out. The first night one of had to sleep on floor we were move to another room the next night. We booked 2 rooms the air con in the twim did not work- we reported but not fixed. We got fed up complaining so just put up with it. It was a great breakfast and easy access for exploring the city.

2

Nelson

19 Jun 2025

·

Stayed 2 nights

Horrible ! Du checkin au checkout.. arrivée, ils ne trouvaient pas notre réservation malgré le mail de confirmation. Le checkin a duré au moins 1h jusqu’à ce que finalement ils retrouvent notre réservation. Aucune des personnes à l’accueil sympathique, tous tiraient la tête, aucun ne parlait anglais ou français malgré notre demande. Puis porte des chambres qui s’ouvraient pas, puis finalement impossible à fermer, fenêtre degueulasse on ne voyait même pas à travers. Un soir on demande à réserver au restaurant de l’hôtel, on nous dit que ce n’est pas nécessaire puis arrivé on nous dit que c’est complet que les dernières tables sont réservées. On dit qu’on va aller ailleurs puis miracle on nous trouve une table. Les serveuses sont antipathiques, on demande plusieurs fois les choses, nous parlent systématiquement en anglais alors qu’on parle en portugais. Nettoyage de la chambre quasiment pas fait, aspirateur pas passé et poubelle pas vidée.. le matin bruit de la perceuse à 7h30.. parking exorbitant, devrait être compris dans le prix de la chambre. Check out, on laisse les clés vu que tout avait été payé au checkin mais on nous rattrape pour nous dire qu’une des taxes de séjour a été mal calculée et que l’on doit encore payer 8€ ! Séjour catastrophique pour un prix trop cher pour ce que c’était. Très très déçus, nous ne reviendront jamais ! Nous avons pourtant séjourné dans beaucoup d’hôtel au Portugal, moins cher et de bien meilleure qualité. A fuir !

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10

Derek

9 Oct 2023

·

We forgot our passports in the safe when we left. We emailed the hotel and they immediately answered saying they would retrieve them and keep them at the front desk which they did!

10

Lisa

3 Dec 2025

·

Stayed 4 nights

I had a really nice room and the staff was really helpful

10

Hanne

20 Jul 2025

·

Stayed 5 nights

Personalet udviste stor service hele vejen igennem. Kontaktede mig før ophold på grund af problem med kort. Super modtagelse - godt værelse. Rejste med min voksne søn og havde booket familievære med seng og sovesofa. Dejlig poolområde og overdådig morgenmadsbuffet. Desuden kun 5min. gang til metro, hvor man på 4-5 stop er i downtown Lissabon.

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10

Aminur Rahman

8 Apr 2025

·

Stayed 3 nights

Hotel staff excellent, extended our checkout time at request. Zoo, lidl, shopping mall walking distance.

2

Nancy

2 Sept 2025

·

Stayed 3 nights

The hotel was under construction. Of course we had no idea. It was very loud and dusty. The manager Layla was horrible. they refused to make any changes to my reservation. I would not recommend this hotel. The staff is terrible.

10

Aidin

2 Nov 2025

·

Stayed 5 nights

Very nice hotel. Excellent breakfast. Fantastic customer service.

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Location

Outside the historic center but convenient to metro and buses, with easy access to the airport, zoo, and shopping. Safe area with some dining nearby, though flight-path noise affects outdoor areas and there are stairs to the station.

Related guest reviews

10

THIERRY

21 Sept 2025

·

Stayed 3 nights

Situé 2kms du centre, arret bus ville et touristique devant hotel. Tres bon petit dej.

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8

Jolene

2 Sept 2024

·

Stayed 3 nights

Short stay to check out Lisbon. Well maintained hotel. Freshly updated. Beautiful design. Lovely staff. Everyone was very helpful and friendly. Quiet. We did not use the pool as we were pressed for time, however it appeared to be a quiet/small space. Short Uber drive to the historic area. Shopping mall close by. The zoo is close as well.

8

Taofick

19 Oct 2024

·

Stayed 4 nights

Sehr schönes Hotel mit nettem Personal, aber weit weg von dem Zentrum, die nächste Metrostation ist ca. 12 Minuten zu Fuß, und mit den Köffern auf den Bürgerstein von Lissabon ist kein Spaß.

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8

Christopher

7 Sept 2025

·

Stayed 4 nights

Away from the craziness of the tourism spots, but was close to a hop on/hop off bus stop for convenience.

10

Devrim

29 May 2025

·

Stayed 3 nights

Well renovated,very clean,good restaurant located on main floor,helpful staff,good location,14min to the Airport,10min walking to the rail stations which you can get on to SINTRA train get there in 33min $6.50 for each,a lots of restaurants one block away,safe area,Sightseeing bus BlueLine stop 16 in front of hotel,you can buy the ticket on bus to explore the Lisbon.

8

Jessica

27 Jul 2024

·

Stayed 1 night

Convenient to airport

8

Alexander

18 Mar 2023

·

Stayed 4 nights

Novotel Lisboa is a nice, clean hotel. Comfortable and large room. Friendly and professional staff, and located close to the metro. 10 minute walk to be in an area with plenty of cafes, restaurants, and shops. Overall, our stay was very good, but there is one thing that was not so good - the WIFI. Most of the time in our room, it would take more than a minute to load a single E-mail. As we were there for vacation and not business, this wasn't a huge problem, but it was still frustrating not being able to look up restaurants or bars to go to after a long day of exploring the city.

10

Edilson

6 Nov 2025

·

Stayed 1 night

Boa localização com estação de metrô a cerca de 800m. Quarto amplo, bom banho, café da manhã excelente

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8

Peter

19 May 2025

·

Stayed 3 nights

The staff were great. Hotel rooms were comfortable and as expected for this class of hotel. Breakfast was good. The location was convenient but not much to do around the hotel. It served our purpose well. Easily fixed by a short taxi ride into the old town.

10

Christopher

22 May 2025

·

Stayed 1 night

15mins from LIS airport, perfect for a stop-over.

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Dining

Breakfast is widely praised for variety and quality, though peak times can bring queues and slow replenishment. On-site dining is mixed, with some enjoying meals while others report limited hours or slow service.

Related guest reviews

6

Kristin

23 Aug 2024

·

Stayed 1 night

We were checked into the wrong room type but staff fixed this. Pool area way too small for the number of guests. Breakfast was excellent but dinner service at restaurant was terrible.

10

Adriana

9 Nov 2025

·

Stayed 7 nights

Quarto limpo, cama confortável, café da manhã excelente

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10

George Dennes

30 Jan 2026

·

Stayed 5 nights

Localização do hotel excelente, equipe muito competente e atenciosa. Quartos grandes e confortáveis. Café da manhã muito bom.

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6

Gerlinda

8 Jul 2024

·

Stayed 3 nights

Het ontbijt was goed maar wordt niet goed aangevuld. Geen broodjes, sinaasappelsap, eitjes, melk croissants etc. Dat is voor een vier sterren niet oké.

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10

Mai

5 Aug 2025

·

Stayed 2 nights

Great property! Breakfast was fantastic, and the restaurant in the hotel was amazing. Loved this hotel

6

Hans-Jürgen

28 Jul 2024

·

Stayed 3 nights

Baulärm, Kaffeemaschinen und Waffelmaschinen leer / mit Schlangen bis endlich nachgefüllt. Zu viele Gäste bzw. zu wenig Servicepersonal beim Frühstück. Fenster im Zimmer totalverdreckt. Auf der Habenseite: Rezeption schnell und freundlich. Taxis kamen schnell zum Hotel

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10

Nesrine

6 Sept 2025

·

Stayed 4 nights

Petit déjeuner excellent, le personnel accueillant, a recommandé !

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10

Semir

30 Jun 2024

·

Stayed 4 nights

Everything about this hotel was great. Breakfast was superb.

10

Javier

24 Sept 2023

·

Stayed 4 nights

Good room condition and excellent breakfast buffet

10

Aidin

2 Nov 2025

·

Stayed 5 nights

Very nice hotel. Excellent breakfast. Fantastic customer service.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $171	3 $151
4 $147	5 $138	6 $145	7 $161	8 $161	9 $192	10 $225
11 $225	12 $599	13 $593	14 $591	15 $180	16 $171	17 $134
18 $130	19 $138	20 $145	21 $143	22 $131	23 $131	24 $131
25 $131	26 $134	27 $145	28 $134	29 $147	30 $140	31 $140

Su	Mo	Tu	We	Th	Fr	Sa
1 $97	2 $97	3 $102	4 $104	5 $105	6 $104	7 $99
8 $111	9 $192	10 $180	11 $175	12 $156	13 $97	14 $97
15 $87	16 $98	17 $97	18 $98	19 $97	20 $97	21 $97
22 $94	23 $102	24 $97	25 $98	26 $97	27 $97	28 $98
29 $87	30 $97

Novotel Lisboa

Prices for Novotel Lisboa

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Double Bed, Accessible (Accesible)

Superior Room, 1 Twin Bed

Executive Room, 1 Queen Bed with Sofa Bed

Family Room, 1 Queen Bed with Sofa Bed

Superior Triple Room, 1 Queen Bed with Sofa Bed

Suite, 1 Queen Bed with Sofa Bed

Superior Room, Multiple Beds

Superior Room, 1 Queen Bed

Guest reviews of Novotel Lisboa

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Lisboa

Considering this hotel for your Lisbon trip?

Prices for upcoming dates