Al Mukhtara International Hotel

When I contacted at front desk they shocked me that we don't have the reservation, when i showed her confirmations number they ask me to have a seat after 1hr when i asked the progress they said we found reservation but payment is not made In shorts after a long hustle they took the picture of my credit card statement and gave me a room key Room was very small and smelly

Very unhelpful and uncourteous check-in employees. No help offered, no flexibility demonstrated when their card terminal did not work and blamed the problem on me! Good location otherwise, and quiet room!

Very unclean room and surrounding areas, filthy, reception staff especially females very rude. Can’t speak English. Nil room service during our stay. We had to empty our own rubbish. No clean towels. Dirty water dripping from the ceiling above our bathroom on to towel rail and on to the hair dryer. Bathroom floods, maybe blocked plumbing. Unsafe.

Bad customer service and rooms are very small no space to walk. Bathrooms are not clean, very very poor service

Good service