Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive
309 $US
/nuit
Moyenne pour septembre
Prices for Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
309 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive, les prix par nuit s'élèvent en moyenne à 272 $US pendant le mois le moins cher (juin) et à 366 $US pendant le mois le plus cher (avril), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 299 $US |
| février | 358 $US |
| mars | 341 $US |
| avril | 366 $US |
| mai | 311 $US |
| juin | 272 $US |
| juillet | 312 $US |
| août | 350 $US |
| septembre | 309 $US |
| octobre | 330 $US |
| novembre | 350 $US |
| décembre | 364 $US |
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sept. · 309 $US
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Le plus cher : avril (env. 366 $US)
Le moins cher : juin (env. 272 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Vous avez le choix entre une journée bien chargée avec une partie de golf ou...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Vous avez le choix entre une journée bien chargée avec une partie de golf ou des moments de pure détente sur la plage privée. Parmi les services et équipements offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément).
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Les espaces événements de cet hébergement comprennent un centre de conférence et des salles de réunion. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Vous découvrirez de nombreuses spécialités Cuisine italienne proposée par Portofino (Aduls Only), l'un des 7 restaurants de cet hébergement tout inclus ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Pour une petite pause rafraîchissante, arrêtez-vous dans un des 5 bars/lounges, 2 bars de plage et 2 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 12 h 00.
Chambres
Les 358 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision LED. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec un sèche-cheveux et des peignoirs est à votre disposition. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un bureau.
Emplacement
En choisissant Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive à Mazatlán, vous serez à 31,1 km de Aquarium Mazatlán et à 31,5 km de Stade Teodoro Mariscal. Cet hébergement tout inclus se trouve à 32,5 km de Plaza Machado et à 32,5 km de Plage d'Olas Altas.
À proximité
Club de golf Estrella de Mar(0.2 miles)
Mazatlán Golf Club(16.1 miles)
Fort du 31 Mars(18.5 miles)
Théâtre Universitaire de Mazatlán(19.3 miles)
Aquarium Mazatlán(19.3 miles)
Monument aux pêcheurs(19.4 miles)
Parc Héctor Guillermo Peña Tamayo(19.5 miles)
Stade Teodoro Mariscal(19.6 miles)
Playa Norte(19.6 miles)
Náměstí Republiky(19.7 miles)
Marché municipal de Jose Maria Pino Suarez(19.7 miles)
Cathédrale de l'Immaculée Conception(19.8 miles)
Centre commercial La Gran Plaza(19.9 miles)
Plage de Los Pinos(20 miles)
Théâtre Angela Peralta(20.1 miles)
L'aéroport principal le plus proche est : Aéroport international Général Rafael Buelna (MZT)(6.8 miles)
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Service de voiturier
Emplacement
Address Provided by Property Manager, Numero 3106, Mazatlán, Sinaloa, Mexique
Club de golf Estrella de Mar (0.2 miles)
Mazatlán Golf Club (16.1 miles)
Fort du 31 Mars (18.5 miles)
Théâtre Universitaire de Mazatlán (19.3 miles)
Aquarium Mazatlán (19.3 miles)
Monument aux pêcheurs (19.4 miles)
Options de chambre
6
Deluxe Suite Ocean View King
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
549 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
6
Preferred Club Junior Suite Swimout King
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
649 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)Piscine profonde
6
Preferred Club Junior Suite Swimout Double
Détails de la chambre
2 Lits Doubles
Couchages 3
587 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)Piscine profonde
5
Preferred Club Premium Swimout Double
Détails de la chambre
2 Lits Doubles
Couchages 2
1200 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)Piscine profonde
5
Junior Suite Ocean View King
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
549 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
5
Preferred Club Premium Ocean Front Double
Détails de la chambre
2 Lits Doubles
Couchages 2
1364 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
9
Deluxe Junior Suite Ocean View Double
Détails de la chambre
2 Lits Doubles
Couchages 3
549 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
6
Junior Suite Swimout King
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
587 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)Piscine profonde
7
Preferred Club Premium Master Suite Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1364 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
8
Deluxe Suite Ocean View Double
Détails de la chambre
2 Lits Doubles
Couchages 3
549 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
6
Junior Suite Swimout Double
Détails de la chambre
2 Lits Doubles
Couchages 3
587 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)Piscine profonde
7
Deluxe Junior Suite Ocean View King
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
549 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
6
Preferred Club Junior Suite Ocean Front King
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
620 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
5
One Bedroom Presidential Suite Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
2236 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
6
Preferred Club Premium Swimout King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1118 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)Piscine profonde
6
Preferred Club Junior Suite Ocean Front Double
Détails de la chambre
2 Lits Doubles
Couchages 3
620 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
7
Preferred Club Master Suite Ocean Front King
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
1364 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
6
Preferred Club Premium Ocean Front King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1200 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
7
Preferred Club Premium Master Suite Swimout King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1200 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)Piscine profonde
7
Junior Suite Ocean View Double
Détails de la chambre
2 Lits Doubles
Couchages 3
549 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
Guest reviews of Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive
8.9
Fabuleux
Basé sur 327 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Le Dreams Estrella del Mar Mazatlan Golf & Spa Resort - Tout Inclus séduit de nombreux clients grâce à son personnel accueillant, ses chambres modernes avec vue sur l'océan et son environnement sécurisé, mais les avis mentionnent également une qualité de nourriture variable, des problèmes d'entretien, des sollicitations insistantes pour les présentations de propriété et un manque d'animations en soirée.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Le Dreams Estrella del Mar Mazatlan Golf & Spa Resort - Tout Inclus séduit de nombreux clients grâce à son personnel accueillant, ses chambres modernes avec vue sur l'océan et son environnement sécurisé, mais les avis mentionnent également une qualité de nourriture variable, des problèmes d'entretien, des sollicitations insistantes pour les présentations de propriété et un manque d'animations en soirée.
Plusieurs clients ont trouvé l'enregistrement lent, les temps d'attente au restaurant longs et le personnel inégal, certains équipements ou services étant occasionnellement fermés ou hors service. L'emplacement isolé et calme est proche de l'aéroport, mais éloigné de la ville, et l'océan est souvent agité avec des drapeaux rouges, ce qui incite la plupart des gens à rester à la piscine. Attendez-vous à un complexe moderne et paisible, idéal pour se détendre sur place.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines sont populaires et adaptées aux familles, mais les clients signalent un nombre limité de transats et d'ombre, ainsi qu'une eau parfois froide. Plusieurs personnes notent que les installations ne sont pas entièrement ouvertes ou ne fonctionnent pas (par exemple, fermeture du spa ou du club pour enfants, rivière lente) et que certaines zones publiques présentent des signes d'usure.
Avis de voyageur à ce sujet
4
Oscar
24 sept. 2025
·
A séjourné 7 nuits
Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever
Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever
6
maridol
3 nov. 2025
·
A séjourné 3 nuits
Varias cosas no funcionaban como el río lento, el restaurante buffet, por lo que la comida en el desayuno estaba fría; el personal en lugar de darte información sobre las actividades del hotel se preocupaban más por corretearte para que les compraras la membresía de la cadena, no supimos qué actividades había hasta que veíamos que ya las estaban llevando a cabo. Nos cambiaron de torre a otra cuando es incómodo volver a empacar para moverte y nos hicieron esperar mucho para que nos movieran por lo que una tarde estuvimos en el cuarto sin poder movernos
Varias cosas no funcionaban como el río lento, el restaurante buffet, por lo que la comida en el desayuno estaba fría; el personal en lugar de darte información sobre las actividades del hotel se preocupaban más por corretearte para que les compraras la membresía de la cadena, no supimos qué actividades había hasta que veíamos que ya las estaban llevando a cabo. Nos cambiaron de torre a otra cuando es incómodo volver a empacar para moverte y nos hicieron esperar mucho para que nos movieran por lo que una tarde estuvimos en el cuarto sin poder movernos
8
Chan Woo
31 janv. 2025
·
A séjourné 3 nuits
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
8
Diana
9 sept. 2025
·
A séjourné 3 nuits
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
6
Cynthia Emily
12 avr. 2025
·
A séjourné 7 nuits
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
8
Scott
1 déc. 2025
·
A séjourné 7 nuits
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
8
lizeth
19 juil. 2024
·
A séjourné 4 nuits
Not all facilities are open like spa and kids club
Not all facilities are open like spa and kids club
8
Julio Alberto
19 sept. 2024
·
A séjourné 2 nuits
Es un hotel muy bonito, con areas agradables, comida y bebida muy buenos, sin embargo el hotel no se encuentra terminado en su totalidad, algunas areas como el spa no se encontraban disponibles.
Es un hotel muy bonito, con areas agradables, comida y bebida muy buenos, sin embargo el hotel no se encuentra terminado en su totalidad, algunas areas como el spa no se encontraban disponibles.
10
Pau
12 mars 2025
·
A séjourné 5 nuits
Excelente servicio y atención por parte de todos. La comida deliciosa. Instalaciones en perfecto estado. Lo malo, no tienen cargadores para carros eléctricos y no hay actividades para pequeños de 2 años
Excelente servicio y atención por parte de todos. La comida deliciosa. Instalaciones en perfecto estado. Lo malo, no tienen cargadores para carros eléctricos y no hay actividades para pequeños de 2 años
10
Christina Marie
23 mars 2025
·
A séjourné 3 nuits
The property was gorgeous. Ocean was very cold and water was rough, so we didn’t do much but play in the sand. The pool was great. Perfect for kids. It was heated, so even when it was chilly, you could swim all day. There was a large area that was about 2 feet deep, so our 4 year old could play and we didn’t have to worry too much. The food was pretty good too. I was surprised by how much I liked all the seafood.
The property was gorgeous. Ocean was very cold and water was rough, so we didn’t do much but play in the sand. The pool was great. Perfect for kids. It was heated, so even when it was chilly, you could swim all day. There was a large area that was about 2 feet deep, so our 4 year old could play and we didn’t have to worry too much. The food was pretty good too. I was surprised by how much I liked all the seafood.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients louent la propreté générale, en particulier dans les chambres. D'autres signalent des lacunes, telles que des toilettes publiques sales, des meubles tachés, des chaises de piscine sales ou souillées, des dégâts dans les couloirs laissés pendant des jours et des débris sur la plage.
Avis de voyageur à ce sujet
6
Johan
23 avr. 2025
·
A séjourné 5 nuits
Recientemente nos hospedamos en Dreams Estrella del Mar Mazatlán Golf & Spa Resort y, aunque el resort ofrece instalaciones modernas y habitaciones de diseño atractivo, hubo aspectos que no cumplieron con nuestras expectativas considerando el alto costo del alojamiento. Lo positivo: • Las habitaciones son espaciosas, bien decoradas y ofrecen un alto nivel de confort. • El personal fue en general amable y servicial, lo que contribuyó a una estancia agradable. Áreas de mejora: • La variedad de alimentos en los restaurantes fue limitada. Aunque algunos platillos estaban bien preparados, esperábamos una oferta más amplia y especial, acorde al precio del resort. • La playa presentaba residuos y hierbas, lo que afectó la experiencia de disfrutar del mar. En resumen, mientras que las instalaciones y el servicio fueron satisfactorios, la relación calidad-precio se ve afectada por la limitada oferta gastronómica y las condiciones de la playa.
Recientemente nos hospedamos en Dreams Estrella del Mar Mazatlán Golf & Spa Resort y, aunque el resort ofrece instalaciones modernas y habitaciones de diseño atractivo, hubo aspectos que no cumplieron con nuestras expectativas considerando el alto costo del alojamiento. Lo positivo: • Las habitaciones son espaciosas, bien decoradas y ofrecen un alto nivel de confort. • El personal fue en general amable y servicial, lo que contribuyó a una estancia agradable. Áreas de mejora: • La variedad de alimentos en los restaurantes fue limitada. Aunque algunos platillos estaban bien preparados, esperábamos una oferta más amplia y especial, acorde al precio del resort. • La playa presentaba residuos y hierbas, lo que afectó la experiencia de disfrutar del mar. En resumen, mientras que las instalaciones y el servicio fueron satisfactorios, la relación calidad-precio se ve afectada por la limitada oferta gastronómica y las condiciones de la playa.
10
Marc
7 avr. 2025
·
A séjourné 6 nuits
Clean facility with hard working staff to make your experience the best it can be. Lots of dolphins in the ocean in this area visible from the beach.
Clean facility with hard working staff to make your experience the best it can be. Lots of dolphins in the ocean in this area visible from the beach.
6
Erick
22 juil. 2024
·
A séjourné 4 nuits
The property is new and they have good facilities, spacious, nice rooms, great activities, shows, events, fun for the family. However, it is understaffed, hallways are not cleaned at all, dirt, dead bugs and other disgusting stuff (someone vomitted on the stairs) remained there for days even after we called the front desk and reported it. The food at the restaurants is very good but again they are unsedstaffed so even if they try their hardest the service is very poor. For example there were very long lines at the breakfast stations or food items weren't re-stocked in buffets, and in certain restaurants the service was slow. Also, the wines included are only house wines that are terrible, we bought wine everynight. They were very inflexibe about certain things that were irrelevant (not letting us add a two-top table to a six-seat table to accomadate parents because it was against their brand) while missing the boat on big things (vomit on the stairs for 2 days) or housekeeping was good but missed details (dirty cups left in the room or the room-service bin for days) or poor circulation in the gym). Its not a cheap hotel and has a lot of potential to be worth the money so we hope they get their staffing right otherwise it will be a waste of a property.
The property is new and they have good facilities, spacious, nice rooms, great activities, shows, events, fun for the family. However, it is understaffed, hallways are not cleaned at all, dirt, dead bugs and other disgusting stuff (someone vomitted on the stairs) remained there for days even after we called the front desk and reported it. The food at the restaurants is very good but again they are unsedstaffed so even if they try their hardest the service is very poor. For example there were very long lines at the breakfast stations or food items weren't re-stocked in buffets, and in certain restaurants the service was slow. Also, the wines included are only house wines that are terrible, we bought wine everynight. They were very inflexibe about certain things that were irrelevant (not letting us add a two-top table to a six-seat table to accomadate parents because it was against their brand) while missing the boat on big things (vomit on the stairs for 2 days) or housekeeping was good but missed details (dirty cups left in the room or the room-service bin for days) or poor circulation in the gym). Its not a cheap hotel and has a lot of potential to be worth the money so we hope they get their staffing right otherwise it will be a waste of a property.
8
Gustavo
7 mai 2025
·
A séjourné 5 nuits
La propiedad es hermosa y prácticamente nueva, el personal en todo momento fue increíblemente atento, amable y buscando soluciones, somos vegetarianos y siempre buscaron la manera de adaptar platillos u ofrecernos opciones vegetarianas. Lamentablemente (y sé que no depende del hotel sino de los huéspedes) hubo dos accidentes en las albercas en el transcurso de los 6 días de estancia, un día tuvieron que evacuar una de las albercas grandes porque un niño vomito y a los dos días otra alberca fue desalojada porque hubo un problema con un pequeñito y se hizo del baño, debería ser obligatorio que los niños pequeños que no tienen control de esfinteres y que están en proceso de aprendizaje usen pañal de alberca. No dan ganas de meterte a una alberca en estas condiciones por más químicos que le apliquen, existía la opción de área solo para adultos pero el costo nos pareció demasiado alto por cambiar de categoría. Creo que prefiero ir menos días a un hotel solo para adultos a regresar a uno familiar donde puedan suceder estos inconvenientes. Es una lástima porque el hotel está realmente hermoso. Nunca pudimos entrar al mar porque había bandera roja y las olas estaban muy bravas pero eso no se puede controlar y nuevamente no depende el hotel.
La propiedad es hermosa y prácticamente nueva, el personal en todo momento fue increíblemente atento, amable y buscando soluciones, somos vegetarianos y siempre buscaron la manera de adaptar platillos u ofrecernos opciones vegetarianas. Lamentablemente (y sé que no depende del hotel sino de los huéspedes) hubo dos accidentes en las albercas en el transcurso de los 6 días de estancia, un día tuvieron que evacuar una de las albercas grandes porque un niño vomito y a los dos días otra alberca fue desalojada porque hubo un problema con un pequeñito y se hizo del baño, debería ser obligatorio que los niños pequeños que no tienen control de esfinteres y que están en proceso de aprendizaje usen pañal de alberca. No dan ganas de meterte a una alberca en estas condiciones por más químicos que le apliquen, existía la opción de área solo para adultos pero el costo nos pareció demasiado alto por cambiar de categoría. Creo que prefiero ir menos días a un hotel solo para adultos a regresar a uno familiar donde puedan suceder estos inconvenientes. Es una lástima porque el hotel está realmente hermoso. Nunca pudimos entrar al mar porque había bandera roja y las olas estaban muy bravas pero eso no se puede controlar y nuevamente no depende el hotel.
8
Diana
9 sept. 2025
·
A séjourné 3 nuits
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
10
Valente
26 oct. 2025
·
A séjourné 3 nuits
Staff was really nice. Rooms were clean.
Staff was really nice. Rooms were clean.
4
Dario
17 sept. 2025
·
A séjourné 4 nuits
La propiedad tiene un año y está muy mal mantenida. Elevadores sin funcionar, baños públicos sin limpiar por días, falta de personal, mala calidad de alimentos. Falta de sombrillas en la playa. Mala logística para salida y entradas, cuando se congestionan. Poca amabilidad en el check in. En general, mala experiencia y no acorde al precio pagado.
La propiedad tiene un año y está muy mal mantenida. Elevadores sin funcionar, baños públicos sin limpiar por días, falta de personal, mala calidad de alimentos. Falta de sombrillas en la playa. Mala logística para salida y entradas, cuando se congestionan. Poca amabilidad en el check in. En general, mala experiencia y no acorde al precio pagado.
8
Scott
1 déc. 2025
·
A séjourné 7 nuits
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
This would be an amazing resort, except for a few things that would make the stay much better. It would be nice if the lobby had some kind of shutters for the wind as it’s super windy there so much so that you can’t sit up there and enjoy the view. Again for the lobby bar, it would go a long way to have some kind of music playing, even if it’s not live entertainment. The worst thing is all the beach/pool chairs are covered in poop all the time. It would be nice if you could have the chairs washed. The food is amazing, the staff is super kind. At the preferred lounge when you took a drink to go, it was given to you in a paper cup, which became super wet and sloppy. Plastic drink ware would be preferable.
10
Oscar
21 déc. 2025
·
A séjourné 4 nuits
Limpieza, personal, todo el hotel en general en perfecto estado. La comida muy buena, el servicio excelente
Limpieza, personal, todo el hotel en general en perfecto estado. La comida muy buena, el servicio excelente
10
Alicia
7 juil. 2025
·
A séjourné 2 nuits
Very clean, good food.
Very clean, good food.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres modernes et spacieuses avec vue sur l'océan reçoivent fréquemment des éloges pour leur confort. Certains clients mentionnent une climatisation faible, des problèmes de clé ou de serrure, des bruits occasionnels entre les chambres et quelques-uns trouvent le décor générique.
Avis de voyageur à ce sujet
4
Oscar
24 sept. 2025
·
A séjourné 7 nuits
Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever
Terrible air conditioning in bedroom (max for ac is 70 F) Limited restaurants and most with non existent ac or comfortable temperature. Be prepare to sweat. Budget cut are obvious everywhere along with 50 percent of the is unfriendly staff. There is no real nightly entertainment. Main pools are nicely heated but there is no real shade available. Timeshare share agents are very annoying and not helpful in any kind of way. I stayed at this facility for 7 nights. Worse Hyatt affiliated property ever
6
Manuel
19 août 2024
·
A séjourné 2 nuits
It was a nice hotel, but overall i think the hotel can do better, our room key wouldnt open the door, and they had us waiting outside our room for over an hour, they should have a master key to open the door, instead they had tu unbolt the door to get it, i know it can happen to anybody, but a hotel that fancy should have other Alternatives to opening a door..
It was a nice hotel, but overall i think the hotel can do better, our room key wouldnt open the door, and they had us waiting outside our room for over an hour, they should have a master key to open the door, instead they had tu unbolt the door to get it, i know it can happen to anybody, but a hotel that fancy should have other Alternatives to opening a door..
8
LORENA
7 oct. 2025
·
A séjourné 1 nuit
TENIA VISTA AL MAR Y ES UNA HABITACIÓN AMPLIA Y MUY COMODA.
TENIA VISTA AL MAR Y ES UNA HABITACIÓN AMPLIA Y MUY COMODA.
8
Chan Woo
31 janv. 2025
·
A séjourné 3 nuits
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
All rooms are ocean front view-beautiful! Room was very nice and comfortable. But general Facilities were not well maintained. Walls were chipped, floor cement by the pool was faded and chipped. Definitely didn’t feel like a newly built hotel (April 2024). Felt like it’s been worn down for 10 years already. Food was very bad and there’s no other food options outside the hotel. People in Mazatlán are very nice and the workers were very kind.
10
Valente
26 oct. 2025
·
A séjourné 3 nuits
Staff was really nice. Rooms were clean.
Staff was really nice. Rooms were clean.
8
JESUS
6 oct. 2025
·
A séjourné 3 nuits
Vista de la habitación
Vista de la habitación
6
Aaron Rodrigo
6 juil. 2025
·
A séjourné 3 nuits
En general el hotel el hotel está muy bien , pero nos quedamos 3 noches y 2 noches se descompuso el aire acondicionado era imposible estar en los cuartos y más dormir , me parece increíble que un hotel que tiene un poco más de 1 año y la categoría que es el hotel no cuente con otra opción del aire acondicionado , fueron 2 noches en donde no pudimos dormir por el calor y lo único que decían es que ya mantenimiento estaba trabajando en ello.
En general el hotel el hotel está muy bien , pero nos quedamos 3 noches y 2 noches se descompuso el aire acondicionado era imposible estar en los cuartos y más dormir , me parece increíble que un hotel que tiene un poco más de 1 año y la categoría que es el hotel no cuente con otra opción del aire acondicionado , fueron 2 noches en donde no pudimos dormir por el calor y lo único que decían es que ya mantenimiento estaba trabajando en ello.
10
Ana
9 oct. 2025
·
A séjourné 2 nuits
Solo un detalle se escucha mucho el ruido de la habitacion contigua y los huespedes no respetaban lo que dice el reglamento de la música alta
Solo un detalle se escucha mucho el ruido de la habitacion contigua y los huespedes no respetaban lo que dice el reglamento de la música alta
8
Adriana
10 nov. 2025
·
A séjourné 1 nuit
room, amenities and service were all great but the decor was whitewashed and disconnected from the culture. It was also very far from the city center so no good shopping options. Nice and def 5 star experience for a resort but left much to be desired.
room, amenities and service were all great but the decor was whitewashed and disconnected from the culture. It was also very far from the city center so no good shopping options. Nice and def 5 star experience for a resort but left much to be desired.
10
Lori
16 févr. 2025
·
A séjourné 4 nuits
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme amical et attentionné. Cependant, l'enregistrement/départ peut être lent, la communication inconstante, le service de piscine/bar et de chambre inégal, et la pression des ventes de parts de temps est une plainte récurrente.
Avis de voyageur à ce sujet
6
maria fernanda
12 août 2025
·
A séjourné 3 nuits
Pésimo servicio de llegada , tardadisimo el check in , otra tanto esperar a q hubiera bellboy disponible, nos llevamos nosotros las maletas al cuarto. Llegamos al cuarto y no jalaban las llaves . Hablamos y NO HABIA manera q nos llevaran llaves , había que regresar .
Pésimo servicio de llegada , tardadisimo el check in , otra tanto esperar a q hubiera bellboy disponible, nos llevamos nosotros las maletas al cuarto. Llegamos al cuarto y no jalaban las llaves . Hablamos y NO HABIA manera q nos llevaran llaves , había que regresar .
8
Isaiah
8 oct. 2025
·
A séjourné 4 nuits
Great experience at the hotel. A little upset that there was multiple miscommunication. Thania was great help from the concierge desk but no one communicated with her that they changed our room after she had everything set up for a surprise for my girlfriend’s birthday. Also had a romantic dinner set up and nothing was communicated again I went to go ask if it was ready and no one knew anything about it. Joel at the preferred bar lounge was great he made our stay very memorable very friendly and kind even though working long hours he made sure he took care of us in a caring manner. Overall great stay on the property.
Great experience at the hotel. A little upset that there was multiple miscommunication. Thania was great help from the concierge desk but no one communicated with her that they changed our room after she had everything set up for a surprise for my girlfriend’s birthday. Also had a romantic dinner set up and nothing was communicated again I went to go ask if it was ready and no one knew anything about it. Joel at the preferred bar lounge was great he made our stay very memorable very friendly and kind even though working long hours he made sure he took care of us in a caring manner. Overall great stay on the property.
10
Jorge
2 août 2025
·
A séjourné 3 nuits
Check in DEMASIADO tardado (1 hora 10 min)
Check in DEMASIADO tardado (1 hora 10 min)
10
Valente
26 oct. 2025
·
A séjourné 3 nuits
Staff was really nice. Rooms were clean.
Staff was really nice. Rooms were clean.
2
maggie
16 mai 2024
·
A séjourné 3 nuits
The facility is nice and new what the property is advertising online is completely false. The hotel say 7 restaurants but only 3 are available the other 4 under construction, No Spa, room service never showed. Alot of the services are not available nor in use. For the price of this hotel I could've stayed elsewhere.
The facility is nice and new what the property is advertising online is completely false. The hotel say 7 restaurants but only 3 are available the other 4 under construction, No Spa, room service never showed. Alot of the services are not available nor in use. For the price of this hotel I could've stayed elsewhere.
2
Jesus
16 nov. 2025
·
A séjourné 4 nuits
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
4
Maria
27 juin 2024
·
A séjourné 4 nuits
El hotel no cuenta con el personal suficiente para atender a la cantidad de personas hospedadas en el. Los restaurantes se quedaban sin comida, no hacen la limpieza de los cuartos y las bebidas en el bar se terminan.
El hotel no cuenta con el personal suficiente para atender a la cantidad de personas hospedadas en el. Los restaurantes se quedaban sin comida, no hacen la limpieza de los cuartos y las bebidas en el bar se terminan.
10
Kuljit
15 avr. 2025
·
A séjourné 7 nuits
Hotel was clean and modern. Staff was very attentive and friendly. Preferred club was worth it for my wife and I. From the bell boys to maids to servers, service was remarkable. Abel and Fernando were our main pool servers at the preferred club pool and they were awesome. Highly recommend the hotel.
Hotel was clean and modern. Staff was very attentive and friendly. Preferred club was worth it for my wife and I. From the bell boys to maids to servers, service was remarkable. Abel and Fernando were our main pool servers at the preferred club pool and they were awesome. Highly recommend the hotel.
10
Gissel Daniela
15 juin 2025
·
A séjourné 2 nuits
El hotel esta hermoso, las instalaciones bonitas y comodas. El servicio excelente. Sin embargo...!!! Tengan cuidado con la agencia de Unlimited o UVC que esta dentro del hotel y te agarran a tu llegada..! Los acosan y hostigan para adquirir una membresía que al final termina con precios super elevados. Nos hicieron perder 4 horas intentando vender la membresia. Mi pareja y yo nos hospedamos ahi para relajarnos, salir de la rutina y alejarnos del estres, pero esta gente nos hicieron pasar un momento incomodo por 4 horas, nos sentimos presionados, estresados y hostigados..!! Al final la experiencia fue agridulce por ese detalle.
El hotel esta hermoso, las instalaciones bonitas y comodas. El servicio excelente. Sin embargo...!!! Tengan cuidado con la agencia de Unlimited o UVC que esta dentro del hotel y te agarran a tu llegada..! Los acosan y hostigan para adquirir una membresía que al final termina con precios super elevados. Nos hicieron perder 4 horas intentando vender la membresia. Mi pareja y yo nos hospedamos ahi para relajarnos, salir de la rutina y alejarnos del estres, pero esta gente nos hicieron pasar un momento incomodo por 4 horas, nos sentimos presionados, estresados y hostigados..!! Al final la experiencia fue agridulce por ese detalle.
10
Mariela
16 juin 2025
·
A séjourné 1 nuit
Me gustó, la gastronomía esta super rica 🙌 y las habitaciones e instalaciones muy cuidadas y limpias, lo unico es los meseros en area de alberca habia pocos o no te atendían, y el room service muy lento
Me gustó, la gastronomía esta super rica 🙌 y las habitaciones e instalaciones muy cuidadas y limpias, lo unico es los meseros en area de alberca habia pocos o no te atendían, y el room service muy lento
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre isolé et calme près de l'aéroport, mais à 30 à 45 minutes de la ville avec des postes de contrôle de sécurité. La plage est longue et pittoresque, mais les vagues sont souvent trop fortes pour nager et les options de transport peuvent être limitées ou chères.
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10
Jose
6 mai 2025
·
A séjourné 2 nuits
Excelente en todos los aspectos el que podría ser un punto a favor o en contra es que está a 30 min de la CD de Mazatlán, también deberían avisar que los bares de la piscina cierran a las 5:30 PM, Todo lo demás excelente la comida está riquisima
Excelente en todos los aspectos el que podría ser un punto a favor o en contra es que está a 30 min de la CD de Mazatlán, también deberían avisar que los bares de la piscina cierran a las 5:30 PM, Todo lo demás excelente la comida está riquisima
10
larry
14 sept. 2025
·
A séjourné 3 nuits
The property was semi isolated, this was exactly what we desired. Security was on point.
The property was semi isolated, this was exactly what we desired. Security was on point.
10
Hugo Julio
30 juil. 2025
·
A séjourné 5 nuits
Muy aceptable, lejos de la sociedad
Muy aceptable, lejos de la sociedad
8
Janet Dominguez Santacruz Ivan
4 sept. 2025
·
A séjourné 3 nuits
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.
10
Rosa
12 juin 2025
·
A séjourné 3 nuits
Nice property good service. The only negative is you can’t swim in the beach
Nice property good service. The only negative is you can’t swim in the beach
6
Cynthia Emily
12 avr. 2025
·
A séjourné 7 nuits
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
10
Julian
12 juin 2025
·
A séjourné 4 nuits
Everything was great , new property very nice ! It is just sad that the ocean is so dangerous to swim in that area !
Everything was great , new property very nice ! It is just sad that the ocean is so dangerous to swim in that area !
6
Pedro Pablo
8 oct. 2025
·
A séjourné 4 nuits
Las instalaciones son buenas, buena limpieza, comida más o menos, pero la playa muy mala, con el agua muy revolcada y apesturrienta y lo peor, que tienes que pasar muchos filtros de seguridad y si quieres salir de ahí, todas las tarifas de los taxis son de $600 pesos así sean 2 o 10 kilómetros, deberían de dar más opciones de transporte como uber .
Las instalaciones son buenas, buena limpieza, comida más o menos, pero la playa muy mala, con el agua muy revolcada y apesturrienta y lo peor, que tienes que pasar muchos filtros de seguridad y si quieres salir de ahí, todas las tarifas de los taxis son de $600 pesos así sean 2 o 10 kilómetros, deberían de dar más opciones de transporte como uber .
10
Lori
16 févr. 2025
·
A séjourné 4 nuits
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
Quiet relaxing resort off the beaten path close to airport. The staff goes out of their way to make your stay enjoyable. We did tip but we felt it was not like they expected it. Staff really appreciated the tips and one of our waiters was SO appreciative and made our night by saying ‘God bless you’. There are no bracelets. The beach is walkable for miles each way and quiet. We saw dolphins daily but you have to watch for them. There are no beach activities like parasailing or jet skis. All rooms are ocean view. We did preferred club which is ocean front. Preferred club has separate pool area & bar but is quiet -no music. There is also a preferred lounge. We also got 2 rounds of free golf with 4 nights preferred booking. The golf course is amazing! At least 6 holes right on the ocean and is in beautiful shape. The club house overlooks the ocean also. We paid $50 for new PXG clubs plus they gave us a free drink. They pick you up at the hotel with golf cart & take you there. We thought the food options were all good. Nice coffee shop. No reservations required at restaurants which was SO nice. Rooms are big and nicely decorated with many amenities. We really enjoyed our stay & would return. We didn’t go to Stone Island but it’s a $30 taxi there and heard it was fun and authentic Mexico experience.
6
Nallely
2 oct. 2025
·
A séjourné 5 nuits
If you plan to travel with your pet, please read this! I chose this hotel because it was the closest pet-friendly resort to Ciudad Juárez—we wanted our dog to meet the beach for the first time. The listing only said “pet friendly with a fee” and gave no details. After booking a Swim Out Preferred Room, I learned it wasn’t pet friendly. Expedia had to call the property to switch us, and that’s when we learned the rules: pets not allowed in spa, gym, pool, or beach, and they can’t be left alone more than 2 hours. Upon arrival they welcomed us with a bed, bowls, and toys, but the stay was far from “pet friendly.” At every restaurant we were stopped and managers had to request permission for my 7 lb poodle to enter in her carrier—never allowed to sit on the floor. She wasn’t allowed at restaurants, pool, spa, or beach, and we were even called out for letting her pee on the grass (though no pet relief areas exist). Essentially, the only place she was welcome was our lowest-tier room. The pet fee felt unreasonable for such restrictions. Other notes: the resort is secluded, 45 minutes from town, with no Ubers (taxis are about $66 USD round trip). Food was excellent, staff friendly, and the resort a nice size—not too big or small. Drinks were disappointing compared to past stays with this chain. Overall, staff was great but management rules and unclear policies made it a poor choice for pet owners.
If you plan to travel with your pet, please read this! I chose this hotel because it was the closest pet-friendly resort to Ciudad Juárez—we wanted our dog to meet the beach for the first time. The listing only said “pet friendly with a fee” and gave no details. After booking a Swim Out Preferred Room, I learned it wasn’t pet friendly. Expedia had to call the property to switch us, and that’s when we learned the rules: pets not allowed in spa, gym, pool, or beach, and they can’t be left alone more than 2 hours. Upon arrival they welcomed us with a bed, bowls, and toys, but the stay was far from “pet friendly.” At every restaurant we were stopped and managers had to request permission for my 7 lb poodle to enter in her carrier—never allowed to sit on the floor. She wasn’t allowed at restaurants, pool, spa, or beach, and we were even called out for letting her pee on the grass (though no pet relief areas exist). Essentially, the only place she was welcome was our lowest-tier room. The pet fee felt unreasonable for such restrictions. Other notes: the resort is secluded, 45 minutes from town, with no Ubers (taxis are about $66 USD round trip). Food was excellent, staff friendly, and the resort a nice size—not too big or small. Drinks were disappointing compared to past stays with this chain. Overall, staff was great but management rules and unclear policies made it a poor choice for pet owners.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients ont apprécié les repas savoureux et les nombreux restaurants. D'autres signalent des ouvertures limitées ou un manque de variété, de longs temps d'attente, une qualité inconstante, des salles à manger chaudes et des boissons décevantes ; quelques-uns mentionnent des problèmes de sécurité alimentaire.
Avis de voyageur à ce sujet
8
Janet Dominguez Santacruz Ivan
4 sept. 2025
·
A séjourné 3 nuits
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered. We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro. Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough. Pool staff wasn’t welcoming, ordering drinks was a hassle. Housekeeping showed up one day for our stay (Friday-Monday). Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment. Property needs maintenance. We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month. We were overall not impressed, and disappointed. This is more for a family not a couple. Would not recommend or come back. Overall we were disappointed.
8
Diana
9 sept. 2025
·
A séjourné 3 nuits
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
It is a very nice and big property. I like the amenities that came with the upgrade to premium. The swimout room was amazing. The property is very new; however, there seem to be some upkeep problems. The ceiling in the hallway was leaking. Missing tiles in the pool. The room did not seem very clean. There were stains on the tables. There was no entertainment at night, which on their app it shows nightly entertainment. It was a little confusing. The room service was phenomenal. The taste was great. The Mediterranean restaurant was very good. The Mexican restaurant was not very good, and the AC was not working properly. Overall, it was a great stay. The bartenders were amazing. My son and I had a greeat time relaxing.
4
Jose
20 nov. 2025
·
A séjourné 3 nuits
El hotel es muy bonito pero la comida no es buena en ninguno de los restaurantes, por las noches solo hay tres restaurantes abiertos y hay que pedir a la carta, lo cual es muy tardado y además sin buen sabor, las bebidas es del alcohol más barato a menos que seas socio, si no traes tu termo en área de alberca sus vasos están viejos y se ven sucios. Las albercas están Super frías dicen que tienen calefacción pero es mentira. Las amenidades que ponen en la publicidad que deberían tener en el cuarto tampoco las tienen a menos de que seas socio. El frigobar solo tiene 4 refrescos, dos cervezas y dos aguas. Lo peor de todo es las personas de recepción de tiempos compartidos donde te envuelven prometiendo ciertos up grades con una plática de 90 min que termina siendo de más de 4 horas, no lo hagan !!!! Piden cantidades impagables para ser socios. El lugar es muy aburrido, no hay shows a ninguna hora. Es un lugar que por lo que cobran no lo vale. No volvería.
El hotel es muy bonito pero la comida no es buena en ninguno de los restaurantes, por las noches solo hay tres restaurantes abiertos y hay que pedir a la carta, lo cual es muy tardado y además sin buen sabor, las bebidas es del alcohol más barato a menos que seas socio, si no traes tu termo en área de alberca sus vasos están viejos y se ven sucios. Las albercas están Super frías dicen que tienen calefacción pero es mentira. Las amenidades que ponen en la publicidad que deberían tener en el cuarto tampoco las tienen a menos de que seas socio. El frigobar solo tiene 4 refrescos, dos cervezas y dos aguas. Lo peor de todo es las personas de recepción de tiempos compartidos donde te envuelven prometiendo ciertos up grades con una plática de 90 min que termina siendo de más de 4 horas, no lo hagan !!!! Piden cantidades impagables para ser socios. El lugar es muy aburrido, no hay shows a ninguna hora. Es un lugar que por lo que cobran no lo vale. No volvería.
6
Cynthia Emily
12 avr. 2025
·
A séjourné 7 nuits
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
My room was lovely. Sometimes we had a difficulty of getting into the restaurants because they didn’t take reservations. Therefore, you had to wait in line which can be kind of inconvenience. If you have little ones the main struggle that we had in the property was around the pool because many of the lawn chairs were taken at 6 AM and there was nowhere to sit. This was a problem and extra stress that could’ve been resolved if there was a better policy in place overall the food was great most of the time we ate in the restaurants we did not eat at the buffet often only for breakfast. I do recommend the preferred lounge. The drinks in there were lovely And the bartender was amazing. There is not a lot of entertainment at night so if you’re looking for a quieter hotel, this might be the hotel for you. Otherwise we found that there were not a lot of shows or entertainment or options of things to do in the evening. The location is close to the airport but quite far away from town so you do have to take a taxi to go to town And they can organize that for you if you enjoy golfing the golf course was highly recommended by many people and very well kept there is the turtle sanctuary which is beside the hotel and to visit it. It’s by donation only and that is something need for the kids to see The ocean is quite rough so you cannot swim in the ocean unless you’re an incredibly amazing swimmer as when we were there, the flags were always up encouraging us to avoid swimming in the ocean.
2
Jesus
16 nov. 2025
·
A séjourné 4 nuits
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
El servicio en la barra de la alberca les falta surtido de lo que ofrecen y personal muy inesperto para preparar bebidas entiendo que Les llego un grupo muy grande pero t ubieras preparado para la occasion uno ba a relajarse y ese tipo de personas no son las adecuadas para ese tipo de resort.
6
Douglas
16 janv. 2025
·
A séjourné 7 nuits
Staff made the stay worth while. However, dining options and food quality lacked. Very limited buffet options, i.e. no pasta station like many other A.I. resorts, repetitive breakfast, lunch/dinner & dessert options on buffet. Restaurant’s lacked the quality you would expect for a 5 star resort. Preferred Adult area, lacked food service attendant, however the drink service attendant was on par. Once again the workers made the stay worth while. Abel in preferred adult bar, Santiago & Daniel in Preferred Lounge Bar, Issac, at the Sports Bar, Arturo, in Main Dinning, Mark Butler. Exception worker’s!!
Staff made the stay worth while. However, dining options and food quality lacked. Very limited buffet options, i.e. no pasta station like many other A.I. resorts, repetitive breakfast, lunch/dinner & dessert options on buffet. Restaurant’s lacked the quality you would expect for a 5 star resort. Preferred Adult area, lacked food service attendant, however the drink service attendant was on par. Once again the workers made the stay worth while. Abel in preferred adult bar, Santiago & Daniel in Preferred Lounge Bar, Issac, at the Sports Bar, Arturo, in Main Dinning, Mark Butler. Exception worker’s!!
8
Carlos
25 oct. 2025
·
A séjourné 3 nuits
Clean and nice room, good service, not a lot of food options / restaurants. We enjoyed our peaceful vacation time
Clean and nice room, good service, not a lot of food options / restaurants. We enjoyed our peaceful vacation time
2
Oscar
26 oct. 2025
·
A séjourné 2 nuits
El peor hotel de la cadena Secrets & Dreams de los que he visitado. En mal estado, restaurante cerrados, servicio deficiente, insuficientes sombrillas en el área de alberca y sobre todo muy mala calidad y variedad de alimentos para el hotel que debe ser. Otros Dreams son buenos, este definitivamente no debería de tener esa marca.
El peor hotel de la cadena Secrets & Dreams de los que he visitado. En mal estado, restaurante cerrados, servicio deficiente, insuficientes sombrillas en el área de alberca y sobre todo muy mala calidad y variedad de alimentos para el hotel que debe ser. Otros Dreams son buenos, este definitivamente no debería de tener esa marca.
4
Sharone
31 mars 2025
·
A séjourné 3 nuits
The food was horrible. Gave me food poisoning
The food was horrible. Gave me food poisoning
10
Oscar
21 déc. 2025
·
A séjourné 4 nuits
Limpieza, personal, todo el hotel en general en perfecto estado. La comida muy buena, el servicio excelente
Limpieza, personal, todo el hotel en general en perfecto estado. La comida muy buena, el servicio excelente
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Abril
il y a 2 semaines
·
A séjourné 6 nuits
El hotel está bien, solo que en mi habitación me salió una cucaracha en la noche y ya no pude dormir a gusto pensado que saldrían otras
El hotel está bien, solo que en mi habitación me salió una cucaracha en la noche y ya no pude dormir a gusto pensado que saldrían otras
8
Elvia
il y a 2 semaines
·
A séjourné 2 nuits
Está bien, regular a lo que ofrecen los hoteles Dreams falta más variedad de Restaurantes y los show están mejor en otros hoteles no te puedes meter al mar es abierto, por lo único que me gusto es el jacuzzi les falta mucha sombrillas no hay lugares para protegerse del sol las actividades están excelentes
Está bien, regular a lo que ofrecen los hoteles Dreams falta más variedad de Restaurantes y los show están mejor en otros hoteles no te puedes meter al mar es abierto, por lo único que me gusto es el jacuzzi les falta mucha sombrillas no hay lugares para protegerse del sol las actividades están excelentes
6
MARCELA
il y a 4 semaines
·
A séjourné 5 nuits
Reporte el lavamanos que tenia fuga, nunca fueron atenderlo. La habitación los primeros dos días no fueron a limpiarlo a pesar de varias llamadas, tuve que acudir a front desk a poner queja para q fueran a limpiarlo. El restaurante de mariscos cerrado, El kids zone cerrado. Hice varios requerimientos porque llevaba un bebe de 8 meses para las comidas y nada se podia. Eran requerimientos simples... un aguacate, un huevo cocido (me entregaron super crudos) o yogurt natural (xq tenian con fruta picada en el buffet) y no se podia. Muy poca variedad de alimentos en desayunos y comidas. Los restaurantes no puedes pedir para llevar a la habitacion. El room service esta muy muuuy limitado.
Reporte el lavamanos que tenia fuga, nunca fueron atenderlo. La habitación los primeros dos días no fueron a limpiarlo a pesar de varias llamadas, tuve que acudir a front desk a poner queja para q fueran a limpiarlo. El restaurante de mariscos cerrado, El kids zone cerrado. Hice varios requerimientos porque llevaba un bebe de 8 meses para las comidas y nada se podia. Eran requerimientos simples... un aguacate, un huevo cocido (me entregaron super crudos) o yogurt natural (xq tenian con fruta picada en el buffet) y no se podia. Muy poca variedad de alimentos en desayunos y comidas. Los restaurantes no puedes pedir para llevar a la habitacion. El room service esta muy muuuy limitado.
6
Julio Francisco
il y a 4 semaines
·
A séjourné 5 nuits
Le hace falta mucha sombra . No hay donde esconderte del sol un momento. Pocos camastros. Siempre estaban ocupados. Ns toco q estuvieran arreglando el restaurante de mariscos y la zona de helados por lo que no hubo. Nunca vimos un show nocturno. Poca animacion
Le hace falta mucha sombra . No hay donde esconderte del sol un momento. Pocos camastros. Siempre estaban ocupados. Ns toco q estuvieran arreglando el restaurante de mariscos y la zona de helados por lo que no hubo. Nunca vimos un show nocturno. Poca animacion
4
RICARDO
11 août 2026
·
A séjourné 2 nuits
Las instalaciones muy bien en general, el personal con falta de capacitación y no cumplen con lo estipulado del todo incluido no es cierto que tienen barra premium
Las instalaciones muy bien en general, el personal con falta de capacitación y no cumplen con lo estipulado del todo incluido no es cierto que tienen barra premium
Politiques de l’établissement
Arrivée
Départ
De 00:00 à 00:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: 293.1588132434082USD
- 2026-09-18: 284.43901662048336USD
- 2026-09-19: 283.05199853942867USD
- 2026-09-20: 252.22342555358884USD
- 2026-09-21: 252.22342555358884USD
- 2026-09-22: 252.22342555358884USD
- 2026-09-23: 252.22342555358884USD
- 2026-09-24: 262.21789235290527USD
- 2026-09-25: 263.5419039233398USD
- 2026-09-26: 263.5419039233398USD
- 2026-09-27: 253.49697592529296USD
- 2026-09-28: 253.49697592529296USD
- 2026-09-29: 253.49697592529296USD
- 2026-09-30: 253.49697592529296USD
- 2026-10-01: 300.215087512207USD
- 2026-10-02: 300.215087512207USD
- 2026-10-03: 300.215087512207USD
- 2026-10-04: 309.14871433959956USD
- 2026-10-05: 309.14871433959956USD
- 2026-10-06: 304.7574352514648USD
- 2026-10-07: 300.215087512207USD
- 2026-10-08: 300.215087512207USD
- 2026-10-09: 300.215087512207USD
- 2026-10-10: 300.215087512207USD
- 2026-10-11: 300.215087512207USD
- 2026-10-12: 393.0902535437011USD
- 2026-10-13: 1270.8944749365232USD
- 2026-10-14: 308.9544982141113USD
- 2026-10-15: 300.215087512207USD
- 2026-10-16: 306.16006061035154USD
- 2026-10-17: 306.16006061035154USD
- 2026-10-18: 306.16006061035154USD
- 2026-10-19: 388.80686063842774USD
- 2026-10-20: 388.80686063842774USD
- 2026-10-21: 295.42459805297847USD
- 2026-10-22: 300.215087512207USD
- 2026-10-23: 340.7724536352539USD
- 2026-10-24: 388.80686063842774USD
- 2026-10-25: 308.9544982141113USD
- 2026-10-26: 306.16006061035154USD
- 2026-10-27: 302.5456110302734USD
- 2026-10-28: 300.215087512207USD
- 2026-10-29: 302.5456110302734USD
- 2026-10-30: 300.215087512207USD
- 2026-10-31: 302.32980367065426USD
- 2026-11-01: 286.3938631628418USD
- 2026-11-02: 359.2762812609863USD
- 2026-11-03: 359.2762812609863USD
- 2026-11-04: 369.65568092163085USD
- 2026-11-05: 382.8403313000488USD
- 2026-11-06: 302.32980367065426USD
- 2026-11-07: 302.5456110302734USD
- 2026-11-08: 302.7182359216308USD
- 2026-11-09: 328.8825074389648USD
- 2026-11-10: 383.90848499633785USD
- 2026-11-11: 1119.8534689916992USD
- 2026-11-12: 353.1061224389648USD
- 2026-11-13: 436.04284689941403USD
- 2026-11-14: 378.7187501721191USD
- 2026-11-15: 388.49394521606445USD
- 2026-11-16: 302.5456110302734USD
- 2026-11-17: 294.8560172229004USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les parties de golf, les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement n'accepte les animaux de compagnie que dans les chambres fumeurs. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Animaux de compagnie : 1300 MXN par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Service de voiturier
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Karaoké
Pêche
Piscine extérieure
Piscine extérieure chauffée
Musique live
Evening Entertainment
Pool (Infinity)
Outdoor Fireplace
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Water Park
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Bar de la piscine
Petit-déjeuner en chambre
Chambres hypoallergéniques
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit