Riu Emerald Bay - All Inclusive
227 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
227 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Riu Emerald Bay - All Inclusive, les prix par nuit s'élèvent en moyenne à 227 $US pendant le mois le moins cher (septembre) et à 1 025 $US pendant le mois le plus cher (juillet), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 408 $US |
| février | 537 $US |
| mars | 506 $US |
| avril | 427 $US |
| mai | 592 $US |
| juin | 702 $US |
| juillet | 1 025 $US |
| août | 625 $US |
| septembre | 227 $US |
| octobre | 535 $US |
| novembre | 382 $US |
| décembre | 314 $US |
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sept. · 227 $US
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Le plus cher : juillet (env. 1 025 $US)
Le moins cher : septembre (env. 227 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 5 piscines extérieures, une discothèque et un parc aquatique gratuit. Cet hébergement de style Art déco offre aussi features l'accès Wi-Fi à Internet gratuit, un service de garde d'enfants (en supplément) et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent un poste informatique, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Si vous devez organiser une réunion à Mazatlán, faites confiance à cet hébergement qui dispose d'espaces événements mesurant 480 mètres carrés et comprenant un espace de conférence et 3 des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Réveillez vos papilles à Las Tres Islas, l'un des 5 restaurants de cet hébergement. Pour un moment de détente, faites halte dans l'un des 7 bars/lounges ou des 2 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 10 h 30.
Chambres
Les 1028 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et de l'eau minérale (offerte).
Emplacement
En choisissant Hotel Riu Emerald Bay - All Inclusive, vous profiterez d'un séjour en plein centre de Mazatlán, (Cerritos), à moins de 15 minutes en voiture de Le Malecón de Mazatlán et Playa Brujas. Cet hébergement tout inclus se trouve à 17 km de Plage d'Olas Altas et à 17,2 km de Plaza Machado.
À proximité
Playa Brujas(0.4 miles)
Parc aquatique Mazagua(0.5 miles)
Parcours de golf Marina Mazatlán(1.5 miles)
Centre des congrès Mazatlán International Center(2.9 miles)
Plage de Cerritos(2.9 miles)
Bula(3.6 miles)
Centre commercial Galerías Mazatlán(3.7 miles)
Centre de Golf Pacifique(5 miles)
Playa Sábalo(5 miles)
Îles et Zones Protégées du Golfe de Californie(5 miles)
Parcours de golf de l'El Cid Country Club(5.8 miles)
Centre commercial La Gran Plaza(6.5 miles)
Casino del Rey(6.8 miles)
Plage de Punta Camaron(6.8 miles)
Musée municipal du coquillage(7 miles)
Aéroport principal le plus pratique pour rejoindre Hotel Riu Emerald Bay - All Inclusive : Aéroport international Général Rafael Buelna (MZT)(23 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Organisation d'excursions
Ménage
Emplacement
Calzada Camarón Sabalo, Cuartel 25 Manzana 5 #3404 Col. Cerritos, Cerritos, La Florida, Mazatlán, Sinaloa, Mexique
Playa Brujas (0.4 miles)
Parc aquatique Mazagua (0.5 miles)
Parcours de golf Marina Mazatlán (1.5 miles)
Centre des congrès Mazatlán International Center (2.9 miles)
Plage de Cerritos (2.9 miles)
Bula (3.6 miles)
Avis des voyageurs
7.3
Bien
Basé sur 2 315 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
39%
Familles
41%
Groupes
15%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Riu Emerald Bay - Tout Inclus, les clients soulignent souvent le personnel amical, les vues imprenables sur l'océan, les nombreuses piscines et l'accès à la plage, ainsi que la propreté générale, tandis que les opinions sur la variété des plats, l'état des chambres et le fonctionnement quotidien peuvent varier considérablement d'un séjour à l'autre.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Riu Emerald Bay - Tout Inclus, les clients soulignent souvent le personnel amical, les vues imprenables sur l'océan, les nombreuses piscines et l'accès à la plage, ainsi que la propreté générale, tandis que les opinions sur la variété des plats, l'état des chambres et le fonctionnement quotidien peuvent varier considérablement d'un séjour à l'autre.
Les inconvénients courants incluent de longues attentes pour les ascenseurs, qui peuvent être chauds, des difficultés à réserver les restaurants à la carte via l'application, et une foule occasionnelle aux bars ou aux buffets. Les chambres offrent souvent une belle vue, mais peuvent sembler vieillottes, avec quelques problèmes d'entretien ou des odeurs de moisi signalées ; l'établissement est plus éloigné du centre-ville et la musique en journée sur la plage publique peut être forte. Attendez-vous à un séjour animé et familial, avec un service et des équipements de qualité, mais aussi certains compromis opérationnels.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les points positifs incluent plusieurs piscines, des toboggans, l'accès à la plage et des animations nocturnes. Les problèmes récurrents sont les longues attentes pour les ascenseurs, une climatisation limitée dans certains espaces communs, des bars bondés et une salle de sport/spa datée ou peu équipée.
Avis de voyageur à ce sujet
6
Raul
7 nov. 2025
·
A séjourné 4 nuits
The service was fantastic, and the food was great. however, the facilities are nowhere near, but the picture show. The beach is dirty crowded very noisy and the facilities are mediocre. The spa is terrible and so is the gym.
The service was fantastic, and the food was great. however, the facilities are nowhere near, but the picture show. The beach is dirty crowded very noisy and the facilities are mediocre. The spa is terrible and so is the gym.
8
Catherine
16 nov. 2025
·
A séjourné 14 nuits
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
10
Jonathan
24 nov. 2025
·
A séjourné 5 nuits
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
8
Douglas
16 nov. 2025
·
A séjourné 7 nuits
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
6
Robert
15 juil. 2025
·
A séjourné 5 nuits
The property itself was very nice and the staff was great. The nightly shows were fantastic! There were just some key maintenance issues that stood out - elevator call buttons not working, exercise equipment worn out/broken, etc.
The property itself was very nice and the staff was great. The nightly shows were fantastic! There were just some key maintenance issues that stood out - elevator call buttons not working, exercise equipment worn out/broken, etc.
8
Jorge
8 juin 2025
·
A séjourné 2 nuits
Las albercas
Las albercas
8
Nicole
24 févr. 2025
·
A séjourné 9 nuits
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
10
Yesenia
26 juil. 2025
·
A séjourné 4 nuits
We enjoyed the children’s area with water activities and the bigger water slides for my older daughters. The service was excellent and great variety of beverages and food.
We enjoyed the children’s area with water activities and the bigger water slides for my older daughters. The service was excellent and great variety of beverages and food.
8
Alanda Catalina
21 sept. 2025
·
A séjourné 3 nuits
Fue una estancia agradable, sin embargo no hay aire en algunos espacios en común, como recepción, elevador, pasillos.
Fue una estancia agradable, sin embargo no hay aire en algunos espacios en común, como recepción, elevador, pasillos.
8
ALEJANDRA
5 juil. 2025
·
A séjourné 3 nuits
The place it’s beautiful. Big enough to accommodate the amount of people who visit; however having to wait in line of over 10-15 people for a drink should be improved by adding more accessible “bar” stations across the hotel.
The place it’s beautiful. Big enough to accommodate the amount of people who visit; however having to wait in line of over 10-15 people for a drink should be improved by adding more accessible “bar” stations across the hotel.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients trouvent le complexe et les chambres très propres, avec un service de ménage constant. D'autres signalent des lacunes telles que des mouches autour des buffets, des odeurs de moisi, des nuisibles et, parfois, des zones de piscine sales ou trop fréquentées.
Avis de voyageur à ce sujet
8
Keegan
20 nov. 2025
·
A séjourné 3 nuits
Overall, the stay was great. The biggest issue we had was the room. when we first arrived our room was filthy. Stained sheets, dirty floors, strange stains on the wall. They kinldy gave us another room, but it was only a little better. The rooms desperately need deep cleaned as the walls and woodworking are filthy and grimy. Other than that, service is great and staff is super nice. Food was alright, not the best.
Overall, the stay was great. The biggest issue we had was the room. when we first arrived our room was filthy. Stained sheets, dirty floors, strange stains on the wall. They kinldy gave us another room, but it was only a little better. The rooms desperately need deep cleaned as the walls and woodworking are filthy and grimy. Other than that, service is great and staff is super nice. Food was alright, not the best.
10
Lauren
1 mai 2025
·
A séjourné 7 nuits
Food was excellent and there was literally always someone cleaning the floors. It was spotlessly clean. Lots of pools to choose from, and a nice sandy beach. The water is too rough for ocean swimming, but good for a long stroll down the beach. Our room in the tower was large and really quiet.
Food was excellent and there was literally always someone cleaning the floors. It was spotlessly clean. Lots of pools to choose from, and a nice sandy beach. The water is too rough for ocean swimming, but good for a long stroll down the beach. Our room in the tower was large and really quiet.
10
Stewart
29 nov. 2025
·
A séjourné 14 nuits
Room was spotless every day, with a bonus towel animal.
Room was spotless every day, with a bonus towel animal.
10
George
1 mars 2026
·
A séjourné 11 nuits
The entire hotel is kept spotless. Very efficient and friendly staff. Cleanup is ongoing throughout the day and night.
The entire hotel is kept spotless. Very efficient and friendly staff. Cleanup is ongoing throughout the day and night.
10
Miguel
29 juil. 2025
·
A séjourné 3 nuits
The hotel was clean and the staff was wonderful, very attentive.
The hotel was clean and the staff was wonderful, very attentive.
4
Mitzy
7 août 2025
·
A séjourné 6 nuits
This is a large, nice-looking hotel from the outside. Bellmen were helpful at arrival, but check-in was a mess—long lines and no order. Only four small, hot elevators for a huge property felt unsafe. Rooms were basic and damp. The beds were horrible—uncomfortable and hard to sleep on. Minibar and liquor bottles were empty. Requests for towels and coffee took over an hour. Thin walls—you hear everything. Buffets were overcrowded and unsanitary. We even saw a roach crawling up a curtain, and the staff just brushed it off. No one was cleaning the food stations. The pools weren’t better. One of my daughters saw a small child poop in the pool—not just pee, but actual poop. They told a staff member and no one came to clean it. It was disgusting. They had to leave and find another pool on their own. No supervision, no action taken. The on-site theater was hot and humid with no AC. The beach is pretty but unsafe—strong waves, not kid-friendly. The hotel is also far from everything—about 35–40 minutes from town. You’ll need a taxi at night. The only reason I’m giving 2 stars is because the kids enjoyed the variety of pools. But overall, the hotel is dirty, mismanaged, and not worth the money. I strongly recommend staying at an Airbnb closer to el centro or in Zona Dorada. I won’t be back.
This is a large, nice-looking hotel from the outside. Bellmen were helpful at arrival, but check-in was a mess—long lines and no order. Only four small, hot elevators for a huge property felt unsafe. Rooms were basic and damp. The beds were horrible—uncomfortable and hard to sleep on. Minibar and liquor bottles were empty. Requests for towels and coffee took over an hour. Thin walls—you hear everything. Buffets were overcrowded and unsanitary. We even saw a roach crawling up a curtain, and the staff just brushed it off. No one was cleaning the food stations. The pools weren’t better. One of my daughters saw a small child poop in the pool—not just pee, but actual poop. They told a staff member and no one came to clean it. It was disgusting. They had to leave and find another pool on their own. No supervision, no action taken. The on-site theater was hot and humid with no AC. The beach is pretty but unsafe—strong waves, not kid-friendly. The hotel is also far from everything—about 35–40 minutes from town. You’ll need a taxi at night. The only reason I’m giving 2 stars is because the kids enjoyed the variety of pools. But overall, the hotel is dirty, mismanaged, and not worth the money. I strongly recommend staying at an Airbnb closer to el centro or in Zona Dorada. I won’t be back.
2
Beatriz Chavez
6 août 2025
·
A séjourné 7 nuits
NO air conditioning in restaurants, lobby, hallways. Utter chaos in common areas. Packed lobby, doors held open 24/7. Open hallway windows - no screens or fall protection for kids. Flies on the food inside the restaurants! Food left out on corridors for guest's convenience full of flies. Kids & adults grabbing food with hands, tasting food & putting it back. Same food every day. Dinner reservations offer the same buffet food with 2-4 different dinner plates. No shrimp. 1 guest had food poisoning. Bedbugs in 2 of 3 rooms. Mildew on balcony curtains. Filthy spa. No internet. Broken refrigerator & safe. Excessive wait on elevators and no bell sound, so they were missed. Remote w/ corroded batteries, missing tv remote. No personal log-in to Netflix / Prime. Laundry service returned everything wrinkled. Bathtub/shower dangerously slippery. 1 keyed pool towel per guest, if lost $15 charge. No air-conditioning or cross ventilation in the entertaining building; left open in sweltering humidity. Outdoor bartenders continually ran out of drinks. Outdoor food by pool was swarmed with flies and smoke. Food left by the pool had birds eating it. Tile around a pool area - dangerously slippery. Outside music at night could be heard inside the room. Sheets were dingy, pillows smelled. The employees were great, hard working. Management does not know how to run a 1000+ room hotel. Might have been great when first opened - now rundown. Appears it's all about profit at employees & guests' expense
NO air conditioning in restaurants, lobby, hallways. Utter chaos in common areas. Packed lobby, doors held open 24/7. Open hallway windows - no screens or fall protection for kids. Flies on the food inside the restaurants! Food left out on corridors for guest's convenience full of flies. Kids & adults grabbing food with hands, tasting food & putting it back. Same food every day. Dinner reservations offer the same buffet food with 2-4 different dinner plates. No shrimp. 1 guest had food poisoning. Bedbugs in 2 of 3 rooms. Mildew on balcony curtains. Filthy spa. No internet. Broken refrigerator & safe. Excessive wait on elevators and no bell sound, so they were missed. Remote w/ corroded batteries, missing tv remote. No personal log-in to Netflix / Prime. Laundry service returned everything wrinkled. Bathtub/shower dangerously slippery. 1 keyed pool towel per guest, if lost $15 charge. No air-conditioning or cross ventilation in the entertaining building; left open in sweltering humidity. Outdoor bartenders continually ran out of drinks. Outdoor food by pool was swarmed with flies and smoke. Food left by the pool had birds eating it. Tile around a pool area - dangerously slippery. Outside music at night could be heard inside the room. Sheets were dingy, pillows smelled. The employees were great, hard working. Management does not know how to run a 1000+ room hotel. Might have been great when first opened - now rundown. Appears it's all about profit at employees & guests' expense
10
Kevin
12 nov. 2025
·
A séjourné 6 nuits
Clean rooms and pools
Clean rooms and pools
2
Deici
10 août 2025
·
A séjourné 3 nuits
Hotel pools were very dirty too many people they did not clean the pools my kids got a rash
Hotel pools were very dirty too many people they did not clean the pools my kids got a rash
4
Yenn
28 juil. 2025
·
A séjourné 4 nuits
No me volvería a quedar ahí. La playa es muy bonita, pero como la ciudad es sumamente insegura es de quedarte en el todo incluido todo el día. Es imposible sacarle provecho al todo incluido porque el servicio es terrible, no llevan bebidas ni alimentos a albercas o playa, debes hacer fila en el bar para que te sirvan algo o fila en el restaurante para comer. Las habitaciones remodeladas son muy bonitas y en general las instalaciones tienen potencial, pero está incómodamente lleno de personas, lleno de moscas y con aroma a larva y putrefacción. Las albercas llenas de insectos muertos flotando y cuando pedía a staff del hotel que si lo limpiaban claro que no. El único restaurante abierto a la hora de la comida no tiene clima, entonces es comer entre moscas y calor. Las bebidas de mala calidad y sabor, la comida apenas comestible en los buffet. Imposible reservar en los restaurantes para cenar porque desde que llegamos ya estaban full las reservaciones. Tiene unos toboganes y área infantil muy divertidos para los niños, y la zona de la playa es limpia y con mar seguro. En general el hotel tiene potencial, pero está terriblemente administrado. El staff trata de hacer su mejor esfuerzo, todos con muy bonita actitud, pero no dan a basto con tanta gente.
No me volvería a quedar ahí. La playa es muy bonita, pero como la ciudad es sumamente insegura es de quedarte en el todo incluido todo el día. Es imposible sacarle provecho al todo incluido porque el servicio es terrible, no llevan bebidas ni alimentos a albercas o playa, debes hacer fila en el bar para que te sirvan algo o fila en el restaurante para comer. Las habitaciones remodeladas son muy bonitas y en general las instalaciones tienen potencial, pero está incómodamente lleno de personas, lleno de moscas y con aroma a larva y putrefacción. Las albercas llenas de insectos muertos flotando y cuando pedía a staff del hotel que si lo limpiaban claro que no. El único restaurante abierto a la hora de la comida no tiene clima, entonces es comer entre moscas y calor. Las bebidas de mala calidad y sabor, la comida apenas comestible en los buffet. Imposible reservar en los restaurantes para cenar porque desde que llegamos ya estaban full las reservaciones. Tiene unos toboganes y área infantil muy divertidos para los niños, y la zona de la playa es limpia y con mar seguro. En general el hotel tiene potencial, pero está terriblemente administrado. El staff trata de hacer su mejor esfuerzo, todos con muy bonita actitud, pero no dan a basto con tanta gente.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres offrent souvent une vue imprenable sur l'océan et peuvent être spacieuses, mais beaucoup les trouvent vieillottes avec des problèmes d'entretien, des douches-baignoires hautes, une climatisation faible et parfois des odeurs de moisi ou du bruit.
Avis de voyageur à ce sujet
6
Erik
1 oct. 2025
·
A séjourné 7 nuits
I have stayed at the Riu in Los Cabos and Nuevo Vallarta and I enjoyed everything about my stay so I decided to give Mazatlan a try. This was is a little out dated it is clean but the bathrooms really need to be updated the tub is extremely tall hard to get into. I can not imagine how hard it would be on older people. My biggest problem was that the elevators were not always working properly. The wait was just terrible and no air conditioner in the elevators when you finally got one because everyone wanted to get on it. The staff was friendly. The buffets had a variety of food something for everyone. The specialty restaurants were just ok. Our favorite was the Mexican one. We did enjoy the adults only pool. I believe if it wasn’t for the elevator situation I would return but to me it is a big deal we were on the 6th floor and we had to climb the stairs several times I can not imagine being top floors with the warm weather. It is also not high season so I don’t even want to find out what happens then.
I have stayed at the Riu in Los Cabos and Nuevo Vallarta and I enjoyed everything about my stay so I decided to give Mazatlan a try. This was is a little out dated it is clean but the bathrooms really need to be updated the tub is extremely tall hard to get into. I can not imagine how hard it would be on older people. My biggest problem was that the elevators were not always working properly. The wait was just terrible and no air conditioner in the elevators when you finally got one because everyone wanted to get on it. The staff was friendly. The buffets had a variety of food something for everyone. The specialty restaurants were just ok. Our favorite was the Mexican one. We did enjoy the adults only pool. I believe if it wasn’t for the elevator situation I would return but to me it is a big deal we were on the 6th floor and we had to climb the stairs several times I can not imagine being top floors with the warm weather. It is also not high season so I don’t even want to find out what happens then.
8
John Robert
11 févr. 2025
·
A séjourné 7 nuits
Rooms smell musty and mildewy. The food is excellent and the staff are amazing. For a 5 star resort I was disappointed that they didn’t have Don Julio tequila.
Rooms smell musty and mildewy. The food is excellent and the staff are amazing. For a 5 star resort I was disappointed that they didn’t have Don Julio tequila.
8
Sarah Jane
25 nov. 2025
·
A séjourné 7 nuits
Clean but a little dated. All staff very friendly and helpful.
Clean but a little dated. All staff very friendly and helpful.
6
minerva
4 juin 2025
·
A séjourné 4 nuits
Very big and nice hotel. Jr suite was beautiful.. only take away is elevators are slow and ac does not run throughout the building. also no room service offered
Very big and nice hotel. Jr suite was beautiful.. only take away is elevators are slow and ac does not run throughout the building. also no room service offered
10
Mary Louise
15 sept. 2025
·
A séjourné 5 nuits
The rooms are nice,the only comment I have about the room is the tub shower combination.once you get in the into it and close the shower curtain it’s totally dark and the anti slip on the tub needs to be redone . I did slip but managed to save my self from falling. This hotels biggest strength is their people , everyone was consistently friendly,helpful and did their jobs regardless of the language barrier ( I don’t speak Spanish) I was impressed with every team member I encountered and would return again. I had a really good time.
The rooms are nice,the only comment I have about the room is the tub shower combination.once you get in the into it and close the shower curtain it’s totally dark and the anti slip on the tub needs to be redone . I did slip but managed to save my self from falling. This hotels biggest strength is their people , everyone was consistently friendly,helpful and did their jobs regardless of the language barrier ( I don’t speak Spanish) I was impressed with every team member I encountered and would return again. I had a really good time.
8
Brooke
24 avr. 2025
·
A séjourné 7 nuits
Our room was a bit run down and musty. Stains around the ceiling vents/fan and in the tub/shower area. Otherwise, cleaning staff were excellent and overall cleanliness very good. Rooms could use an upgrade soon.
Our room was a bit run down and musty. Stains around the ceiling vents/fan and in the tub/shower area. Otherwise, cleaning staff were excellent and overall cleanliness very good. Rooms could use an upgrade soon.
10
Nikki
24 nov. 2025
·
A séjourné 7 nuits
Suite was clean and comfortable (a little outdated). Staff was superior. Amenities and food fabulous. Only criticism is there’s no adult pool so lots of kids in all 5 pools
Suite was clean and comfortable (a little outdated). Staff was superior. Amenities and food fabulous. Only criticism is there’s no adult pool so lots of kids in all 5 pools
10
Everardo
3 déc. 2025
·
A séjourné 7 nuits
View was amazing from the 21 floor. Food was good but the reservation system on the app for the restaurants is confusing and it doesn't work.
View was amazing from the 21 floor. Food was good but the reservation system on the app for the restaurants is confusing and it doesn't work.
4
Kathy
30 nov. 2025
·
A séjourné 14 nuits
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
8
Adrian
9 nov. 2025
·
A séjourné 5 nuits
Everything was good, exept the elevators took to long, the A/C in our room was not working to good, and the room needed handyman touch ups. Other then that i would visit again in a couple of years.
Everything was good, exept the elevators took to long, the A/C in our room was not working to good, and the room needed handyman touch ups. Other then that i would visit again in a couple of years.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme amical, serviable et accommodant. Cependant, l'enregistrement peut être chaotique, l'application et les réservations de restaurant frustrent de nombreux clients, et les demandes ou le réapprovisionnement du minibar peuvent parfois prendre du temps.
Avis de voyageur à ce sujet
10
Tracy
19 avr. 2025
·
A séjourné 7 nuits
This property was very clean and the staff was amazing! We had Fonsesco as our waiter for lunch and dinner. Find him in the buffets he will look after you! I used the app to request services for our room (extra pillows and blankets) and they were delivered promptly. I would definitely recommend staying at this property.
This property was very clean and the staff was amazing! We had Fonsesco as our waiter for lunch and dinner. Find him in the buffets he will look after you! I used the app to request services for our room (extra pillows and blankets) and they were delivered promptly. I would definitely recommend staying at this property.
6
Maria Ana
2 juil. 2025
·
A séjourné 6 nuits
Our room was not available at 3pm when we were told was the check in. The lady that gave out room keys was extremely rude and stated check in is any time after 3 so we didn’t get a room until about 4. The wait to get drinks by the pool is extremely long. We also were never able to get a reservation because the app never worked for us.
Our room was not available at 3pm when we were told was the check in. The lady that gave out room keys was extremely rude and stated check in is any time after 3 so we didn’t get a room until about 4. The wait to get drinks by the pool is extremely long. We also were never able to get a reservation because the app never worked for us.
8
johan
23 août 2025
·
A séjourné 4 nuits
The place was awesome 💯 but the problem was we got robbed in our room while we were out we had some cash in our luggage bag and it was gone when we came back an all they told us at customer service that they weren't responsible for that 😭
The place was awesome 💯 but the problem was we got robbed in our room while we were out we had some cash in our luggage bag and it was gone when we came back an all they told us at customer service that they weren't responsible for that 😭
10
Luis
26 nov. 2025
·
A séjourné 4 nuits
The staff is friendly, attentive, and they go out of their way to accommodate requests. We had an amazing experience
The staff is friendly, attentive, and they go out of their way to accommodate requests. We had an amazing experience
10
Leo
4 oct. 2025
·
A séjourné 7 nuits
check in was chaotic, elevators don't stop at all floors, other than that the place is nice. Buffet is the best.
check in was chaotic, elevators don't stop at all floors, other than that the place is nice. Buffet is the best.
2
Yaneth G
26 juin 2025
·
A séjourné 4 nuits
I was very disappointed with riu Mazatlán our mini fridge and our friends in a different room never got stocked once and we were there 4 days, when day of check out came our flight was at 9pm but hotel said that we need to be out there lobby by 5pm we were just sitting they were not the nicest here
I was very disappointed with riu Mazatlán our mini fridge and our friends in a different room never got stocked once and we were there 4 days, when day of check out came our flight was at 9pm but hotel said that we need to be out there lobby by 5pm we were just sitting they were not the nicest here
8
Nicole
24 févr. 2025
·
A séjourné 9 nuits
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
4
Kathy
30 nov. 2025
·
A séjourné 14 nuits
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
8
Brad
29 avr. 2025
·
A séjourné 7 nuits
We were very impressed with Riu Emerald Bay, the hotel was clean, staff were very good and the food and food options were excellent. The only comment I would make is that the housekeeping staff did not replenish our suite coffee and condiments daily, or bottled water. Had to contact the front desk and get those items replenished. Not sure why this is?
We were very impressed with Riu Emerald Bay, the hotel was clean, staff were very good and the food and food options were excellent. The only comment I would make is that the housekeeping staff did not replenish our suite coffee and condiments daily, or bottled water. Had to contact the front desk and get those items replenished. Not sure why this is?
6
Carlos
23 juin 2025
·
A séjourné 2 nuits
Tiene sus cosas buenas y malas. Comida y bebidas bien para lo que es en cantidad esta bueno. Pero si ya esta sobrepasada la cantidad de gente a lo que puede atender el personal. Es poco personal para la cantidad de huesoedes. por ejemplo en barra hasta 1 hora para poder servirte un trago 1 HORA. Y las instalaciones ya estan dando el viejaso.
Tiene sus cosas buenas y malas. Comida y bebidas bien para lo que es en cantidad esta bueno. Pero si ya esta sobrepasada la cantidad de gente a lo que puede atender el personal. Es poco personal para la cantidad de huesoedes. por ejemplo en barra hasta 1 hora para poder servirte un trago 1 HORA. Y las instalaciones ya estan dando el viejaso.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en bord de mer avec une vue panoramique, mais il est loin du centre-ville et des attractions ; les taxis ou les longs trajets sont fréquents, et les groupes de musique sur la plage publique peuvent être bruyants pendant la journée.
Avis de voyageur à ce sujet
8
Jorge Alonso
7 mai 2025
·
A séjourné 2 nuits
Sin duda una excelente opcion para quedarte en mazatlán si tienes plan tranquilo ya que esta lejos de la zona dorada (malecon) sin embargo el servicio instalaciones es genial, solo que la barra es sumamente económica botellas de no mas de 150 pesos en el super literal tu mejor opcion es tomar cerveza o llevar tu botella preferida
Sin duda una excelente opcion para quedarte en mazatlán si tienes plan tranquilo ya que esta lejos de la zona dorada (malecon) sin embargo el servicio instalaciones es genial, solo que la barra es sumamente económica botellas de no mas de 150 pesos en el super literal tu mejor opcion es tomar cerveza o llevar tu botella preferida
8
Michael
9 mars 2025
·
A séjourné 4 nuits
Overall a great destination for families. The entertainment options are limited but you can always take a taxi into the city.
Overall a great destination for families. The entertainment options are limited but you can always take a taxi into the city.
8
Israel
21 avr. 2025
·
A séjourné 7 nuits
Really great place to stay with family of five. Would definitely stay again. Direct access to beautiful beach and ocean was amazing.
Really great place to stay with family of five. Would definitely stay again. Direct access to beautiful beach and ocean was amazing.
8
Catherine
16 nov. 2025
·
A séjourné 14 nuits
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
10
Winston
30 avr. 2025
·
A séjourné 5 nuits
Great beach vacation. The propery is great and the staff were excellent. Good live entertainment in the evening. The pool and food service were great. Felt very comfortable and secured. Will surely look into coming back to this place.
Great beach vacation. The propery is great and the staff were excellent. Good live entertainment in the evening. The pool and food service were great. Felt very comfortable and secured. Will surely look into coming back to this place.
8
Olga
30 sept. 2025
·
A séjourné 4 nuits
We had a perfect view of the ocean. The building is big but a little old. The food was okay, it's all inclusive, so not great. The pools were good and clean. Staff were courteous and attentive. Now the bad: not enough elevators for the amount of people, so you will wait a while to go up and down. There isn't much to do within walking distance and it is far from all of the attractions, so you will need to catch a ride or drive a good 35-45 min to get into town. 350 to 500 pesos each way, so it gets expensive to get around. If you are staying at the hotel and not doing much outside of the hotel, then it's good, otherwise, stay somewhere not all inclusive near the Malecon area, so you can explore and eat better food.
We had a perfect view of the ocean. The building is big but a little old. The food was okay, it's all inclusive, so not great. The pools were good and clean. Staff were courteous and attentive. Now the bad: not enough elevators for the amount of people, so you will wait a while to go up and down. There isn't much to do within walking distance and it is far from all of the attractions, so you will need to catch a ride or drive a good 35-45 min to get into town. 350 to 500 pesos each way, so it gets expensive to get around. If you are staying at the hotel and not doing much outside of the hotel, then it's good, otherwise, stay somewhere not all inclusive near the Malecon area, so you can explore and eat better food.
8
Anel
8 mai 2025
·
A séjourné 5 nuits
First time staying at a Riu and was definitely impressed! Very clean overall, staff was super friendly and helpful the entire trip. The only thing that I didn’t like was how out of the way it felt. Didn’t feel unsafe or anything but just kind of farther away from the busier parts, which I didn’t mind much since there’s no need to leave the resort if you don’t need to! First time coming to Mazatlan and will definitely be back!
First time staying at a Riu and was definitely impressed! Very clean overall, staff was super friendly and helpful the entire trip. The only thing that I didn’t like was how out of the way it felt. Didn’t feel unsafe or anything but just kind of farther away from the busier parts, which I didn’t mind much since there’s no need to leave the resort if you don’t need to! First time coming to Mazatlan and will definitely be back!
6
Kayleen
1 sept. 2025
·
A séjourné 3 nuits
staff was very nice and helpful , beach area was really nice and the view was amazing. Hotel is very far from the main areas in Mazatlan.Room was outdated and the tub/shower smelled bad.Actual room was not nice but the view and staff were very helpful.Food was okay.Pool water was very hot
staff was very nice and helpful , beach area was really nice and the view was amazing. Hotel is very far from the main areas in Mazatlan.Room was outdated and the tub/shower smelled bad.Actual room was not nice but the view and staff were very helpful.Food was okay.Pool water was very hot
6
marianne
22 sept. 2025
·
A séjourné 7 nuits
Staff were very kind and hospitable. Food was very disappointing, although the drinks were always good. Loved the activities that were offered especially the pool volleyball and beach volleyball. Loved that the staff tried to include many visitors in the activities. It would have been nice to have a free shuttle or something to nearby restaurants or food as it is very far away from town.
Staff were very kind and hospitable. Food was very disappointing, although the drinks were always good. Loved the activities that were offered especially the pool volleyball and beach volleyball. Loved that the staff tried to include many visitors in the activities. It would have been nice to have a free shuttle or something to nearby restaurants or food as it is very far away from town.
10
Carlos
27 mars 2025
·
A séjourné 3 nuits
Great location, friendly staff, you dont have to leave the resort if you didn't want to everything is there.
Great location, friendly staff, you dont have to leave the resort if you didn't want to everything is there.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les buffets et les bars offrent de nombreuses options et certains clients apprécient la nourriture, mais beaucoup la trouvent répétitive ou moyenne ; les réservations à la carte sont difficiles, et quelques personnes signalent des problèmes d'hygiène ou des maux d'estomac, les boissons étant souvent de qualité inférieure.
Avis de voyageur à ce sujet
6
Denice
10 août 2025
·
A séjourné 7 nuits
My main complaint is the low quality alcohol served; food was average and repetitive; very crowded place with full elevators, lines to eat, noisy.
My main complaint is the low quality alcohol served; food was average and repetitive; very crowded place with full elevators, lines to eat, noisy.
6
Maricar Ysalina
23 avr. 2025
·
A séjourné 6 nuits
Overall Friendly waiters and very attentive during our breakfast and dinner. Housekeeping is the best too, we always go back to the room clean and tidy. We love the area for being safe and quiet. But on our 2nd and 3rd day, me and my husband ate tacos by Pepe's food and we suspect we had food poisoning. We stop eating the tacos and we feel better. Then again on our last full day at the resort during lunchtime my husband grab tacos again for our lunch, and uhhh terrible cos after few hours we feel bad with our stomach again and lots of throwing up. In one of our dinner my daughter was eating caesar salad when was about to add cheese she saw a mold. She told me that there's mold on the shredded cheese and reported it to the waiter immediately, I guess they replace them with a new one (hope not just removed the molds thats on top).
Overall Friendly waiters and very attentive during our breakfast and dinner. Housekeeping is the best too, we always go back to the room clean and tidy. We love the area for being safe and quiet. But on our 2nd and 3rd day, me and my husband ate tacos by Pepe's food and we suspect we had food poisoning. We stop eating the tacos and we feel better. Then again on our last full day at the resort during lunchtime my husband grab tacos again for our lunch, and uhhh terrible cos after few hours we feel bad with our stomach again and lots of throwing up. In one of our dinner my daughter was eating caesar salad when was about to add cheese she saw a mold. She told me that there's mold on the shredded cheese and reported it to the waiter immediately, I guess they replace them with a new one (hope not just removed the molds thats on top).
2
Diana L
29 sept. 2025
·
A séjourné 3 nuits
This is the worst hotel I’ve ever been they charge you for anything and everything food is always the same is not variety not Mexican food they don’t have any seafood even though is a beach hotel, is no ROOM SERVICE which is stupid right beer is hot so to anyone trying to get a hotel in Mazatlan I recommend you to go to PUEBLO BONITO is 100 percent better than this. Riu hotel is not worth it don’t go is expensive but you are paying for nothing good. Your welcome.
This is the worst hotel I’ve ever been they charge you for anything and everything food is always the same is not variety not Mexican food they don’t have any seafood even though is a beach hotel, is no ROOM SERVICE which is stupid right beer is hot so to anyone trying to get a hotel in Mazatlan I recommend you to go to PUEBLO BONITO is 100 percent better than this. Riu hotel is not worth it don’t go is expensive but you are paying for nothing good. Your welcome.
10
Emilio
27 janv. 2026
·
A séjourné 2 nuits
Great variety of food choices for the whole family. Clean hotel with awesome personnel.
Great variety of food choices for the whole family. Clean hotel with awesome personnel.
10
Jonathan
24 nov. 2025
·
A séjourné 5 nuits
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
8
Douglas
16 nov. 2025
·
A séjourné 7 nuits
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
2
Jacqueline
6 févr. 2025
·
A séjourné 7 nuits
I ended up with food poisoning the 3rd day we were there. Not the first time I've had a bad reaction to spinach, so very familiar with what it feels like. We never left the property, which was really nice. The beach was great. Weather was really mild for January. Would possibly stay again, but avoid raw foods.
I ended up with food poisoning the 3rd day we were there. Not the first time I've had a bad reaction to spinach, so very familiar with what it feels like. We never left the property, which was really nice. The beach was great. Weather was really mild for January. Would possibly stay again, but avoid raw foods.
8
Christina
3 avr. 2025
·
A séjourné 7 nuits
Property is very clean and the staff is excellent. Eric in the pool bar was our favorite bartender he made the best margaritas and was so attentive to guests and friendly. All the wait staff in the restaurants were great as well. The only things we did not like about this Riu is how hard it was to get reservations at the a la carte restaurants. We were there a whole week and were only able to eat at one of them. The app reservations never showed up all days were booked up. Other than that this is a great place in Mazatlan.
Property is very clean and the staff is excellent. Eric in the pool bar was our favorite bartender he made the best margaritas and was so attentive to guests and friendly. All the wait staff in the restaurants were great as well. The only things we did not like about this Riu is how hard it was to get reservations at the a la carte restaurants. We were there a whole week and were only able to eat at one of them. The app reservations never showed up all days were booked up. Other than that this is a great place in Mazatlan.
8
Nicole
24 févr. 2025
·
A séjourné 9 nuits
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
4
Rhonda
30 juil. 2025
·
A séjourné 3 nuits
The food was mediocre! Everyday for lunch we set in a hot dining area with flies everywhere even on the food and it was disgusting.
The food was mediocre! Everyday for lunch we set in a hot dining area with flies everywhere even on the food and it was disgusting.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Ivan
6 avr. 2026
·
A séjourné 2 nuits
Si
Si
6
Selens
12 mars 2026
·
A séjourné 3 nuits
Si
Si
8
Carmen
7 oct. 2025
·
A séjourné 2 nuits
Bien
Bien
8
JOSE
19 oct. 2024
·
A séjourné 4 nuits
Bien
Bien
10
Leonardo
13 sept. 2024
·
A séjourné 4 nuits
.
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Considering this hotel for your Mazatlán trip?
Quel est le tarif habituel des chambres au Riu Emerald Bay - All Inclusive à Mazatlán ?
Au cours des 60 à 90 prochains jours, le tarif des chambres au Riu Emerald Bay - All Inclusive à Mazatlán se situe généralement autour de 136 $US par nuit pour deux personnes, allant de 136 $US à 143 $US.
Quel est le meilleur moment pour visiter le Riu Emerald Bay - All Inclusive à Mazatlán pour éviter les foules ?
La demande au Riu Emerald Bay - All Inclusive à Mazatlán atteint son maximum en février et diminue régulièrement par la suite ; août est le mois le plus calme pour visiter, avec nettement moins de monde et une plus grande disponibilité.
Quel mois offre les tarifs les plus bas au Riu Emerald Bay - All Inclusive à Mazatlán ?
Décembre est le mois le moins cher pour séjourner au Riu Emerald Bay - All Inclusive à Mazatlán, avec un prix moyen de 372 $US par nuit ; juillet est le mois le plus cher, avec un prix moyen de 1 196 $US. Les tarifs plus bas en décembre se situent à une période différente de l'année que le mois le plus calme, qui est août.
Quelles sont les attractions et l'ambiance à proximité du Riu Emerald Bay - All Inclusive à Mazatlán ?
Le Riu Emerald Bay - All Inclusive à Mazatlán se trouve à proximité des plages de Witches Beach et de Punta Camaron Beach, ainsi que de lieux adaptés aux familles comme le parc aquatique Mazagua et le parcours de golf Marina Mazatlan. L'établissement convient aux familles et aux couples et propose une ambiance de détente avec plage et spa.
Comment les tarifs du Riu Emerald Bay - All Inclusive se comparent-ils à ceux des autres hôtels de Mazatlán ?
Le Riu Emerald Bay - All Inclusive est plus cher que la plupart des options à proximité – moins cher que seulement 1 sur 16 hôtels comparables à Mazatlán – avec une médiane typique de 579 $US par nuit contre environ 122 $US pour les concurrents.
Prix pour les dates à venir
septembre 2026
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octobre 2026
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: NO DATA
- 2026-09-17: 136.1789193682251USD
- 2026-09-18: 136.07721105267333USD
- 2026-09-19: 135.72758104467775USD
- 2026-09-20: 135.65783744805907USD
- 2026-09-21: 136.1789193682251USD
- 2026-09-22: 135.82685144750977USD
- 2026-09-23: 136.1241540267334USD
- 2026-09-24: 136.1241540267334USD
- 2026-09-25: 136.1789193682251USD
- 2026-09-26: 135.82685144750977USD
- 2026-09-27: 134.30791782000733USD
- 2026-09-28: 136.1789193682251USD
- 2026-09-29: 136.1789193682251USD
- 2026-09-30: 135.82685144750977USD
- 2026-10-01: 136.22586234228515USD
- 2026-10-02: 136.1789193682251USD
- 2026-10-03: 135.80729552893067USD
- 2026-10-04: 138.07749213079833USD
- 2026-10-05: 136.1789193682251USD
- 2026-10-06: 135.82685144750977USD
- 2026-10-07: 135.82685144750977USD
- 2026-10-08: 135.82685144750977USD
- 2026-10-09: 136.22586234228515USD
- 2026-10-10: 135.82685144750977USD
- 2026-10-11: 136.22586234228515USD
- 2026-10-12: 135.82685144750977USD
- 2026-10-13: 137.7478126675415USD
- 2026-10-14: 135.82685144750977USD
- 2026-10-15: 136.1241540267334USD
- 2026-10-16: 136.1241540267334USD
- 2026-10-17: 136.1241540267334USD
- 2026-10-18: 137.7478126675415USD
- 2026-10-19: 136.1241540267334USD
- 2026-10-20: 135.82685144750977USD
- 2026-10-21: 136.1241540267334USD
- 2026-10-22: 136.22586234228515USD
- 2026-10-23: 136.1789193682251USD
- 2026-10-24: 135.82685144750977USD
- 2026-10-25: 136.1241540267334USD
- 2026-10-26: 135.82685144750977USD
- 2026-10-27: 135.82685144750977USD
- 2026-10-28: 137.74066554931642USD
- 2026-10-29: 137.6906181828003USD
- 2026-10-30: 136.22586234228515USD
- 2026-10-31: 136.28062768377686USD
- 2026-11-01: 135.82685144750977USD
- 2026-11-02: 136.1789193682251USD
- 2026-11-03: 136.22586234228515USD
- 2026-11-04: 137.6906181828003USD
- 2026-11-05: 136.1789193682251USD
- 2026-11-06: 136.22586234228515USD
- 2026-11-07: 134.70806874591065USD
- 2026-11-08: 134.80194592456056USD
- 2026-11-09: 136.22586234228515USD
- 2026-11-10: 137.7049211887207USD
- 2026-11-11: 136.1789193682251USD
- 2026-11-12: 137.6906181828003USD
- 2026-11-13: 136.1789193682251USD
- 2026-11-14: 136.22586234228515USD
- 2026-11-15: 136.1241540267334USD
- 2026-11-16: 137.6906181828003USD
Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Cet hébergement n’accepte pas les changements de nom sur les réservations. Le nom indiqué sur la réservation doit correspondre au nom du client qui s’enregistre et séjourne dans l’hébergement ; une pièce d’identité avec photo est requise
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- L'utilisation de la salle de sport, du bain à remous et du sauna est réservée aux clients de plus de 18 ans.
- En raison des réglementations gouvernementales mexicaines, les complexes Riu Hotels and Resorts n'effectueront plus le change des dollars américains en pesos mexicains dans leurs établissements situés au Mexique.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Une voiture n'est pas nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Organisation d'excursions
Ménage
Général
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Club pour enfants
Bar de la piscine
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Services
Organisation d'excursions
Ménage
Salle de banquet
Service de change
Distributeur automatique de billets
Zone fumeurs
Laverie
24-Hour Front Desk
Activités
Piscine
Jardin
Plage (à proximité)
Billard
Équitation
Aire de jeux
Piscine pour enfants
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Water Park
Parking
Parking
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit