Is parking available at the property?

Parking is available on-site, but guests must contact the property in advance to reserve it. The parking is limited and subject to charges, with a fee of EUR 13 per night.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee of approximately EUR 15 for adults and EUR 10 for children. Breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Late check-out is available for a fee of EUR 30, subject to availability. Guests should contact the property at least 24 hours before arrival to make arrangements for check-in.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Aix-les-Bains, just a 4-minute walk from Grand Cercle Casino and 10 minutes on foot from Thermes Chevalley. It is approximately 0.9 mi (1.5 km) from National Thermal Baths and 1.7 mi (2.7 km) from Lake Bourget.

Does the property have a swimming pool?

Yes, the property features an indoor pool and an outdoor heated pool. Pool access is available from 9:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no charge for children under 18 years of age.

Urban Hotel & Spa Aix-les-Bains

Average nightly price at Urban Hotel & Spa Aix-les-Bains - BW Signature Collection by month, last 12 months (USD)
Month	Average price
January	$90
February	$96
March	$89
April	$90
May	$103
June	$111
July	$136
August	$161
September	$132
October	$110
November	$105
December	$104

What guests think

Urban Hotel & Spa Aix-les-Bains - BW Signature Collection offers a central base with modern, comfortable rooms, a well-liked spa, and generally friendly staff, while recurring add-on fees, occasional maintenance, and some service inconsistencies temper the experience.

Breakfast earns praise for variety and quality, though some consider it pricey and on-site dining options are limited in the evenings. Several guests mention corridor or street noise and climate control that can be hard to adjust. Best suited to short wellness breaks and city stopovers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The spa area (pool, sauna, hammam, jacuzzi) is widely praised, but access is often a paid extra and it can be busy, with occasional closures or maintenance. On-site parking is available but paid and frequently considered expensive; lift works were noted.

Related guest reviews

10

David

Jun 29, 2024

·

Stayed 5 nights

This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.

10

michelle

Feb 11, 2025

·

Stayed 2 nights

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.

8

Carine

Oct 27, 2025

·

Stayed 1 night

Très sympathique, on a bien profité du SPA car mauvais temps dehors, juste déçue que le hammam soit hors- service ces 2 jours . Autrement je recommande

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $166	5 $100	6 $82	7 $104
8 $82	9 $82	10 $82	11 $81	12 $73	13 $97	14 $120
15 $73	16 $85	17 $120	18 $173	19 $93	20 $109	21 $135
22 $82	23 $91	24 $91	25	26	27 $109	28 $134
29 $79	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
		1 $91	2 $100	3 $100	4 $109	5 $153
6 $91	7 $91	8 $91	9 $100	10 $100	11 $109	12 $135
13 $82	14 $91	15 $91	16 $98	17 $100	18 $109	19 $135
20 $86	21 $102	22 $102	23 $102	24 $111	25 $134	26 $134
27 $134	28 $136	29 $136	30 $136	31

Prices for Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (With Single Sofabed;With Sofabed)

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed (With Single Sofabed)

Comfort Room, 1 Queen Bed

Guest reviews of Urban Hotel & Spa Aix-les-Bains - BW Signature Collection

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