Banyan Tree Veya, Valle de Guadalupe

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I have stayed in Banyan tree before This was very different . It didnt %100 meet my expectations. Just had breakfast before check out . Ordered eggs at 9:30 AM and they came at 10:30 am. I booked massages 5 weeks in advance and the practitioner showed up 30 mins late

Excelente

Deeply Disappointing Stay at a Supposed Five-Star Resort • Paid over USD $2,500 for two nights (including accommodation and on-property consumption) for a luxury wine-country experience that was never delivered. • Breakfast buffet infested with flies, clearly unhygienic. • Room service burgers served with rancid-tasting meat; not consumed for health reasons and no refund offered. • Misleading advertising: booked a villa with open valley views, assigned one facing a wall and scrub vegetation; unjustified 1K USD surcharge attempt requested to change rooms. • Villa delivered unclean (hair in bathrooms, dirt on floors). • Hot water runs out within minutes. • Main pool closed without prior notice during our full stay. • Attempt to refuse room service despite ordering 30 minutes before closing time. • Internal transport waits over 20 minutes, forcing walks on steep dirt paths in bad weather. • In-room wine cellar incomplete; over 40 minutes to resolve. • Promised spa hydrotherapy nearly withdrawn and honored only after insistence. • Wine by the glass selection very limited for a wine-country destination. • Only positives: strong architectural potential and genuinely kind waitstaff (excluding reception/customer service). Conclusion: This property is not aligned with five-star standards nor with the experience it promotes. We leave deeply disappointed, hoping these issues are resolved so guests may one day enjoy what should be a spectacular place.

Amazing place, the whole hotel is amazing, beautiful spots, the rooms are great, very quite, private and very enjoyable. The Staff is very nice, top service!