Residence - Palais Hörtenberg
From
US$178
/ night
Select dates to see prices and availability
From
US$178
/ night
About this property
Take time to pamper yourself with a visit to the full-service spa. Additional features at this aparthotel include complimentary wireless internet access, a television in a common area, and a vending machine.
Amenities
Take time to pamper yourself with a visit to the full-service spa. Additional features at this aparthotel include complimentary wireless internet access, a television in a common area, and a vending machine.
Business amenities
Featured amenities include laundry facilities, an elevator, and a vending machine. Self parking (subject to charges) is available onsite.
Rooms
Make yourself at home in one of the 34 air-conditioned rooms featuring microwaves and espresso makers. Your pillowtop bed comes with down comforters and premium bedding. 55-inch plasma televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Location
With a stay at Residence - Palais Hörtenberg, you'll be centrally located in Bolzano, steps from Museo Archeologico dell'Alto Adige and within a 10-minute walk of Bolzano Christmas Market. This luxury aparthotel is 1.1 mi (1.7 km) from Piazza Walther and 1.5 mi (2.4 km) from Isarco Valley.
What's nearby
Museo Archeologico dell'Alto Adige(0.1 Miles)
Piazza delle Erbe(0.1 Miles)
Via Argentieri(0.1 Miles)
Free University of Bozen-Bolzano(0.1 Miles)
Talvera Meadows(0.1 Miles)
Via dei Portici(0.2 Miles)
Mercantile Museum(0.2 Miles)
Museion Museo d'Arte Moderna e Contemporanea(0.2 Miles)
City Gallery(0.2 Miles)
Dominican Church(0.2 Miles)
Bolzano Christmas Market(0.3 Miles)
Piazza Walther(0.3 Miles)
Saturday Market(0.3 Miles)
Monument of Walther von der Vogelweide(0.3 Miles)
Maretsch Castle(0.3 Miles)
Bolzano Airport (BZO)(3.2 Miles)
Valerio Catullo Airport (VRN)(94.7 Miles)
Gabriele D'Annuzio Airport (VBS)(115.7 Miles)
Parking
Hot tub/Jacuzzi
Sauna
Non-smoking rooms
Housekeeping
Safe-deposit box
Location
Via Museo 50, Old Town Bolzano, Bolzano, Italy
Museo Archeologico dell'Alto Adige (0.1 Miles)
Piazza delle Erbe (0.1 Miles)
Via Argentieri (0.1 Miles)
Free University of Bozen-Bolzano (0.1 Miles)
Talvera Meadows (0.1 Miles)
Via dei Portici (0.2 Miles)
Room options
8
Superior Studio Suite
Room details
1 Large Double Bed
and 1 Single Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
7
City Studio
Room details
1 Large Double Bed
Sleeps 2
291 ft²
Air ConditioningHeatingWi-Fi (Free)
10
Family Condo
Room details
1 Extra-Large Double Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
9
Premium Apartment
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
14
Exclusive Apartment
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
9
Deluxe Condo
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
8
Elite Loft
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
431 ft²
Air ConditioningHeatingWi-Fi (Free)
10
Superior Studio
Room details
1 Extra-Large Double Bed
and 1 Single Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
9
Elite Apartment
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
323 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Residence - Palais Hörtenberg
9.6
Exceptional
Based on 273 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Residence - Palais Hörtenberg, travellers highlight a central old‑town location near the Ötzi museum, very spacious and modern rooms, overall strong cleanliness, and generally friendly service, making it a convenient base for Bolzano and the Dolomites.
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What guests think
At Residence - Palais Hörtenberg, travellers highlight a central old‑town location near the Ötzi museum, very spacious and modern rooms, overall strong cleanliness, and generally friendly service, making it a convenient base for Bolzano and the Dolomites.
Useful facilities include an on‑site garage (paid and sometimes limited or tricky to access), free guest laundry, a small gym, and a private spa that must be reserved with limited hours. Common pain points are code‑based access and an entrance that can be hard to locate, early front‑desk closing with limited after‑hours support, and uneven communication about parking and arrival instructions. Guests also mention inconsistent A/C temperature control, occasional hot‑water outages, street noise if windows are open, and that daily housekeeping and towel changes cost extra. Expect a modern, centrally located stay with ample space and a few self‑service trade‑offs.
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AI-generated summary based on recent guest reviews
Facilities
On‑site garage parking is available for a fee but can be limited, hard to find, and benefits from booking in advance; several guests found access tricky within the pedestrian zone. Free guest laundry is a plus, with a small gym and a private, reservable spa with limited hours.
Related guest reviews
10
Katie
2 Jun 2025
·
Stayed 5 nights
Great location! Easy check in and check out. Friendly staff. Able to do laundry.
Great location! Easy check in and check out. Friendly staff. Able to do laundry.
10
Jeannie
22 Dec 2023
·
Stayed 3 nights
The apartment I booked was spacious and had all amenities necessary, a very comfortable bed and was very quiet. It was new and also very clean. The entry was easily accessible and the ladies at the reception area were always helpful. The location is convenient with the grocery store across the street and everything within walking distance. The spa was wonderful! I will definitely book there again.
The apartment I booked was spacious and had all amenities necessary, a very comfortable bed and was very quiet. It was new and also very clean. The entry was easily accessible and the ladies at the reception area were always helpful. The location is convenient with the grocery store across the street and everything within walking distance. The spa was wonderful! I will definitely book there again.
10
Kasandra
26 Jul 2024
·
Stayed 5 nights
Was a very comfortable stay for five nights. Very clean and centrally located. Check in was very easy. You do have to pay for towel service and there is no option to store luggage after check out. Additionally, the spa sounded great but had limited hours (10–5:30).
Was a very comfortable stay for five nights. Very clean and centrally located. Check in was very easy. You do have to pay for towel service and there is no option to store luggage after check out. Additionally, the spa sounded great but had limited hours (10–5:30).
10
Rondelle
18 Nov 2024
·
Stayed 2 nights
This was a great place to stay, loved it and hope to come back. Thank you Natasha, you were welcoming and so helpful and made our stay an excellent experience. Great location, close to everything, 10 minute walk from the train station. Clean and comfortable, spa for couples was lovely.
This was a great place to stay, loved it and hope to come back. Thank you Natasha, you were welcoming and so helpful and made our stay an excellent experience. Great location, close to everything, 10 minute walk from the train station. Clean and comfortable, spa for couples was lovely.
10
Torsten
12 Jun 2024
·
Stayed 1 night
Klasse gelegen und super Zimmer. Auf jeden Fall das Parkhaus buchen, ohne wird es schwer. 😉
Klasse gelegen und super Zimmer. Auf jeden Fall das Parkhaus buchen, ohne wird es schwer. 😉
6
Carol
10 May 2025
·
Stayed 2 nights
Rhis place is well located, nice, clean. The environment is sterile and impersonal. All access is by codes,which you have to know in advance. It is on a walking street, so you cannot drive there even to get oriented.. Parking is very complicated and hard to find. You must know access codes. When you finally get to the desk, the desk person was cold and arrogant, like she was doing us a favor to check us in. There is no servi e to the room. They left coffee pods for one day ( we stayed 2) and no creamer provided. The location is perfect for walking this beautiful city.
Rhis place is well located, nice, clean. The environment is sterile and impersonal. All access is by codes,which you have to know in advance. It is on a walking street, so you cannot drive there even to get oriented.. Parking is very complicated and hard to find. You must know access codes. When you finally get to the desk, the desk person was cold and arrogant, like she was doing us a favor to check us in. There is no servi e to the room. They left coffee pods for one day ( we stayed 2) and no creamer provided. The location is perfect for walking this beautiful city.
10
Bret
8 Oct 2025
·
Stayed 3 nights
Perfect location in central area of Bolzano. Walkable location for sites, gondola, restaurants and shopping. Great staff. Laundry facilities a bonus! Get a parking spot if you have a car.
Perfect location in central area of Bolzano. Walkable location for sites, gondola, restaurants and shopping. Great staff. Laundry facilities a bonus! Get a parking spot if you have a car.
6
Melissa
29 Oct 2025
·
Stayed 1 night
Its unfortunate that may rate doesn't really reflect the hotel itself. The hotel was fine. My rate is to warn people that if they are driving, then it is very difficult to find and negotiate parking deck. I used the hotel address on gps and gps took me in circles for hours in bolzano. I finally made contact with the hotel and found the parking lot had a different address. BOLZANO is difficult to negotiate if you are not a local. Plenty of restricted drkving areas. The hotel was fine, but getting there was a challenge
Its unfortunate that may rate doesn't really reflect the hotel itself. The hotel was fine. My rate is to warn people that if they are driving, then it is very difficult to find and negotiate parking deck. I used the hotel address on gps and gps took me in circles for hours in bolzano. I finally made contact with the hotel and found the parking lot had a different address. BOLZANO is difficult to negotiate if you are not a local. Plenty of restricted drkving areas. The hotel was fine, but getting there was a challenge
10
Chun Nam
5 Sept 2024
·
Stayed 3 nights
The room is very spacious and well decorated. Underground parking is available for a fee but it is very safe. Located right at the vibrant high street and there are a lot of shops. There is also a small gym. Would be great if they have some basic cooking supplies such as oil and salt in the room. Also water keeps splashing out of the shower which makes the floor wet and slightly messy. Other than these minor issues this property is almost flawless. Highly recommend if you are visiting Bolzano.
The room is very spacious and well decorated. Underground parking is available for a fee but it is very safe. Located right at the vibrant high street and there are a lot of shops. There is also a small gym. Would be great if they have some basic cooking supplies such as oil and salt in the room. Also water keeps splashing out of the shower which makes the floor wet and slightly messy. Other than these minor issues this property is almost flawless. Highly recommend if you are visiting Bolzano.
10
Elizabeth
23 Jul 2025
·
Stayed 3 nights
Very clean and modern accommodation in Bolzano in a great location. Parking is definitely limited.
Very clean and modern accommodation in Bolzano in a great location. Parking is definitely limited.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is consistently praised across reviews, with rooms described as very clean and well maintained. A few note that daily housekeeping and towel changes cost extra, and there were occasional hot‑water outages.
Related guest reviews
8
Corinne
4 Dec 2023
·
Stayed 1 night
This property is in the heart of Bolzano so walking right into the historic district is not an issue. Parking was super convenient, as was the code system for both the parking garage and entry to the room. No keys or cards required! Upon entering the room, I could see it was immaculate and new. The concrete floors were stunning as was the entire bathroom. My only complaint was there was no hot water for my entire stay. I wrote an email over Expedia to the property, but it was never addressed. The following morning I mentioned it to the young woman at the front desk and she stated that the entire property had no hot water and they were working on it. This was a major disappointment, since I could not even use the beautiful shower in the bathroom or take a shower at all. Seemed like a lot of money to spend to not be able to enjoy the beauty of the room. Left a bitter taste, especially since the hotel has not, to this point, even addressed my concern or offered any sort of compensation/voucher/etc. I am hoping for some sort of resolution to this, as it really left me thinking I wouldn't stay here again, based on the response, or even caring to offer anything in return.
This property is in the heart of Bolzano so walking right into the historic district is not an issue. Parking was super convenient, as was the code system for both the parking garage and entry to the room. No keys or cards required! Upon entering the room, I could see it was immaculate and new. The concrete floors were stunning as was the entire bathroom. My only complaint was there was no hot water for my entire stay. I wrote an email over Expedia to the property, but it was never addressed. The following morning I mentioned it to the young woman at the front desk and she stated that the entire property had no hot water and they were working on it. This was a major disappointment, since I could not even use the beautiful shower in the bathroom or take a shower at all. Seemed like a lot of money to spend to not be able to enjoy the beauty of the room. Left a bitter taste, especially since the hotel has not, to this point, even addressed my concern or offered any sort of compensation/voucher/etc. I am hoping for some sort of resolution to this, as it really left me thinking I wouldn't stay here again, based on the response, or even caring to offer anything in return.
10
Nathan
3 Aug 2023
·
Stayed 1 night
Very clean room with modern design. Easy checkin in a convenient, central location. Great value!
Very clean room with modern design. Easy checkin in a convenient, central location. Great value!
10
Feng
29 Sept 2025
·
Stayed 2 nights
Very clean
Very clean
4
Maha
4 Jul 2025
·
Stayed 3 nights
Overall, the stay was okay, but there are a few things that could be improved: 1. There is no telephone in the room, so it’s difficult to contact reception if you need anything. 2. Towels are not replaced if you’re staying more than one night, which is inconvenient. 3. There was no iron provided in the studio. 4. The parking situation is confusing and not clearly marked. 5. The entrance to the property is also confusing if you’re visiting for the first time. It would be very helpful if you could send clear instructions and pictures to guests by email two days before arrival.
Overall, the stay was okay, but there are a few things that could be improved: 1. There is no telephone in the room, so it’s difficult to contact reception if you need anything. 2. Towels are not replaced if you’re staying more than one night, which is inconvenient. 3. There was no iron provided in the studio. 4. The parking situation is confusing and not clearly marked. 5. The entrance to the property is also confusing if you’re visiting for the first time. It would be very helpful if you could send clear instructions and pictures to guests by email two days before arrival.
10
Giuseppe
18 Nov 2025
·
Stayed 3 nights
Das Zimmer war sehr modern und sehr sauber
Das Zimmer war sehr modern und sehr sauber
10
Dietrich
2 Sept 2024
·
Stayed 6 nights
Sehr schön gestaltetes modernes Appartement, auch mit kleiner Kaffeeküche, Kühlschrank, Besteck und Geschirr für Selbstversorger, großzügigem sonnigen Balkon und ausgezeichnetem sehr breitem Bett. Das Haus liegt mitten in der Fußgängerzone, gut 10 Gehminuten vom Bahnhof entfernt, also auch schön für Bahnreisende. Man kann Waschmaschine und Trockner kostenlos nutzen, muss also bei längeren Aufenthalten nicht viel Wäsche mitnehmen. Im Hinterkopf haben sollte man, dass eine Zimmerreinigung pro Tag mit 25 € berechnet wird, neue Handtücher pro Tag mit sechs Euro. Wenn man wie wir allerdings nur wenige Tage da ist, ist das nicht relevant, und die Abschlussreinigung ist im Preis inbegriffen. Kleiner Wermutstropfen: die rückwärtigen Zimmer sind prinzipiell sehr ruhig, weil die Fenster nicht zur Fußgängerzone ausgerichtet sind, dort ist aber noch eine kleine Baustelle, die uns noch etwas genervt hat, aber laut Rezeption so gut wie abgeschlossen, was sich auch mit unserem Augenschein deckt. Insgesamt sehr empfehlenswert. Und etwas ganz besonderes: das Museum mit dem Ötzi, ein absolutes Muss in Bolzano, ist direkt schräg gegenüber.
Sehr schön gestaltetes modernes Appartement, auch mit kleiner Kaffeeküche, Kühlschrank, Besteck und Geschirr für Selbstversorger, großzügigem sonnigen Balkon und ausgezeichnetem sehr breitem Bett. Das Haus liegt mitten in der Fußgängerzone, gut 10 Gehminuten vom Bahnhof entfernt, also auch schön für Bahnreisende. Man kann Waschmaschine und Trockner kostenlos nutzen, muss also bei längeren Aufenthalten nicht viel Wäsche mitnehmen. Im Hinterkopf haben sollte man, dass eine Zimmerreinigung pro Tag mit 25 € berechnet wird, neue Handtücher pro Tag mit sechs Euro. Wenn man wie wir allerdings nur wenige Tage da ist, ist das nicht relevant, und die Abschlussreinigung ist im Preis inbegriffen. Kleiner Wermutstropfen: die rückwärtigen Zimmer sind prinzipiell sehr ruhig, weil die Fenster nicht zur Fußgängerzone ausgerichtet sind, dort ist aber noch eine kleine Baustelle, die uns noch etwas genervt hat, aber laut Rezeption so gut wie abgeschlossen, was sich auch mit unserem Augenschein deckt. Insgesamt sehr empfehlenswert. Und etwas ganz besonderes: das Museum mit dem Ötzi, ein absolutes Muss in Bolzano, ist direkt schräg gegenüber.
8
Albert
24 Jul 2024
·
Stayed 1 night
High tech, comfortable, clean suite. That said, there was no hot water in the morning, which was a surprise given how modern the place was.
High tech, comfortable, clean suite. That said, there was no hot water in the morning, which was a surprise given how modern the place was.
10
john
6 Sept 2025
·
Stayed 5 nights
Accomodations were clean, modern,comfortable. Location was central with easy access to public transportation, shops and restaurants.
Accomodations were clean, modern,comfortable. Location was central with easy access to public transportation, shops and restaurants.
8
Gina
12 Jul 2025
·
Stayed 2 nights
They should change towel’s everyday Parking is expensive
They should change towel’s everyday Parking is expensive
10
Elizabeth
23 Jul 2025
·
Stayed 3 nights
Very clean and modern accommodation in Bolzano in a great location. Parking is definitely limited.
Very clean and modern accommodation in Bolzano in a great location. Parking is definitely limited.
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AI-generated summary based on recent guest reviews
Rooms
Rooms and apartments are spacious, modern, and well equipped (many with kitchenettes, fridge/microwave, and terraces), with comfortable beds and effective shutters for quiet. Some guests found the high‑tech controls confusing, A/C hard to adjust, or street noise noticeable if windows are open.
Related guest reviews
10
Keith
13 May 2024
·
Stayed 4 nights
This place is near the heart of Bolzano. Modern, clean, bright and well appointed. My wife and I stayed here and greatly enjoyed our time. Close to restaurants and attractions. Staff were helpful. Room is large and functional. Extremely modern controls. Our room had stunning view of the mountains. There’s also a fantastic gym with new equipment. We definitely stay here again.
This place is near the heart of Bolzano. Modern, clean, bright and well appointed. My wife and I stayed here and greatly enjoyed our time. Close to restaurants and attractions. Staff were helpful. Room is large and functional. Extremely modern controls. Our room had stunning view of the mountains. There’s also a fantastic gym with new equipment. We definitely stay here again.
10
Doris
1 Jun 2025
·
Stayed 3 nights
10/10! Totally exceeded our expectations, the room was very big and very new with advanced and clean facilities.
10/10! Totally exceeded our expectations, the room was very big and very new with advanced and clean facilities.
8
Shuk Kwan
15 Nov 2025
·
Stayed 1 night
We travel in Nov, weather is a bit chilly. Room was stuffy but could be noisy to open the window. Didn’t import r
We travel in Nov, weather is a bit chilly. Room was stuffy but could be noisy to open the window. Didn’t import r
10
Douglas
16 Sept 2024
·
Stayed 3 nights
Large room with an excellent bathroom. Good bed - not too soft. Be sure to ask the receptionist for a Bolzano tourist card. It will allow you a ride up the cable car, buses, as well as museum entry. ( my only complaint about this property was that I was not offered this card upon arrival). You will need to close the shutters and windows if there on a weekend since the street outside is noisy. Great location across from archaeological museum.
Large room with an excellent bathroom. Good bed - not too soft. Be sure to ask the receptionist for a Bolzano tourist card. It will allow you a ride up the cable car, buses, as well as museum entry. ( my only complaint about this property was that I was not offered this card upon arrival). You will need to close the shutters and windows if there on a weekend since the street outside is noisy. Great location across from archaeological museum.
8
Marc
10 Aug 2025
·
Stayed 2 nights
The air conditioning did not cool low enough for the hot temperatures Bolzano was having.
The air conditioning did not cool low enough for the hot temperatures Bolzano was having.
10
tania
4 Sept 2025
·
Stayed 2 nights
We loved our stay here. Very, very convenient location to restaurants, town square, shops and supermarket across the street. The apartment has everything you need - kitchen with fridge, cooktop, dishwasher, kitchenware etc. Huge modern bathroom with double vanity. Spacious lounge area. Automated exterior shutters meant it was total pitch black block out. Large comfy bed. Tons of storage. AC - microwave - safe - security entrance - paid parking on site - elevator - 2 tvs - tea/coffee facilities. Modern furnishings and fittings. Its perfect.
We loved our stay here. Very, very convenient location to restaurants, town square, shops and supermarket across the street. The apartment has everything you need - kitchen with fridge, cooktop, dishwasher, kitchenware etc. Huge modern bathroom with double vanity. Spacious lounge area. Automated exterior shutters meant it was total pitch black block out. Large comfy bed. Tons of storage. AC - microwave - safe - security entrance - paid parking on site - elevator - 2 tvs - tea/coffee facilities. Modern furnishings and fittings. Its perfect.
10
Kristina Y.
19 Jun 2024
·
Stayed 2 nights
We loved the large, modern room and location on the pedestrian street.
We loved the large, modern room and location on the pedestrian street.
10
Donald
26 Mar 2024
·
Stayed 3 nights
Within 100 meters of the Archaeological Museum where you can find the Ice Man Ötzi. The hotel is near many restaurants and right in the shopping district. The room had a refrigerator and microwave, along with glasses, silverware and a wine opener. Two televisions and comfortable beds. Although we did not use the gym, it seemed to have everything necessary, including a bike and rowing machine. Highly recommend
Within 100 meters of the Archaeological Museum where you can find the Ice Man Ötzi. The hotel is near many restaurants and right in the shopping district. The room had a refrigerator and microwave, along with glasses, silverware and a wine opener. Two televisions and comfortable beds. Although we did not use the gym, it seemed to have everything necessary, including a bike and rowing machine. Highly recommend
10
Gregory
4 Oct 2025
·
Stayed 3 nights
The room was very spacious. Had a refrigerator and a table so that we could buy a few groceries such as cold cuts, bread, wine and cheese to enjoy if we didn’t want to dine out. Plenty of great places to eat nearby. We would stay there again.
The room was very spacious. Had a refrigerator and a table so that we could buy a few groceries such as cold cuts, bread, wine and cheese to enjoy if we didn’t want to dine out. Plenty of great places to eat nearby. We would stay there again.
10
Andry
16 Sept 2025
·
Stayed 1 night
Modern facility with keyless access. Shutters provide a very quiet room.
Modern facility with keyless access. Shutters provide a very quiet room.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful at check‑in. However, the front desk closes early and after‑hours support/communication about codes and parking can be inconsistent, and there is no luggage storage after checkout.
Related guest reviews
10
Katie
2 Jun 2025
·
Stayed 5 nights
Great location! Easy check in and check out. Friendly staff. Able to do laundry.
Great location! Easy check in and check out. Friendly staff. Able to do laundry.
8
Corinne
4 Dec 2023
·
Stayed 1 night
This property is in the heart of Bolzano so walking right into the historic district is not an issue. Parking was super convenient, as was the code system for both the parking garage and entry to the room. No keys or cards required! Upon entering the room, I could see it was immaculate and new. The concrete floors were stunning as was the entire bathroom. My only complaint was there was no hot water for my entire stay. I wrote an email over Expedia to the property, but it was never addressed. The following morning I mentioned it to the young woman at the front desk and she stated that the entire property had no hot water and they were working on it. This was a major disappointment, since I could not even use the beautiful shower in the bathroom or take a shower at all. Seemed like a lot of money to spend to not be able to enjoy the beauty of the room. Left a bitter taste, especially since the hotel has not, to this point, even addressed my concern or offered any sort of compensation/voucher/etc. I am hoping for some sort of resolution to this, as it really left me thinking I wouldn't stay here again, based on the response, or even caring to offer anything in return.
This property is in the heart of Bolzano so walking right into the historic district is not an issue. Parking was super convenient, as was the code system for both the parking garage and entry to the room. No keys or cards required! Upon entering the room, I could see it was immaculate and new. The concrete floors were stunning as was the entire bathroom. My only complaint was there was no hot water for my entire stay. I wrote an email over Expedia to the property, but it was never addressed. The following morning I mentioned it to the young woman at the front desk and she stated that the entire property had no hot water and they were working on it. This was a major disappointment, since I could not even use the beautiful shower in the bathroom or take a shower at all. Seemed like a lot of money to spend to not be able to enjoy the beauty of the room. Left a bitter taste, especially since the hotel has not, to this point, even addressed my concern or offered any sort of compensation/voucher/etc. I am hoping for some sort of resolution to this, as it really left me thinking I wouldn't stay here again, based on the response, or even caring to offer anything in return.
10
Stella
31 Oct 2025
·
Stayed 2 nights
Simple, friendly welcome. Helpful receptionist. Everything was as described: great.
Simple, friendly welcome. Helpful receptionist. Everything was as described: great.
10
Kasandra
26 Jul 2024
·
Stayed 5 nights
Was a very comfortable stay for five nights. Very clean and centrally located. Check in was very easy. You do have to pay for towel service and there is no option to store luggage after check out. Additionally, the spa sounded great but had limited hours (10–5:30).
Was a very comfortable stay for five nights. Very clean and centrally located. Check in was very easy. You do have to pay for towel service and there is no option to store luggage after check out. Additionally, the spa sounded great but had limited hours (10–5:30).
8
Joe
30 Jun 2025
·
Stayed 1 night
Beautiful modern hotel in old town section of Bolzano. It’s so modern that it seems like it was built five minutes ago. You don’t get a room key or a plastic card; you are assigned a six digit code to open the front door and your room. It’s almost space-age how high tech everything is; especially if you’re more used to old school hotels in Europe. We were running late for check-in - a lot of traffic on the road from Milan - and the hotel staff actually phoned us to check up. I was expecting to be able to park in the hotel’s garage, but was told the garage was full, which was a little frustrating after driving all day. However, we were able to park on the street and pay the meter. And it was super convenient to be able to walk to everything in the classic old town, plus a morning visit to the museum across the street.
Beautiful modern hotel in old town section of Bolzano. It’s so modern that it seems like it was built five minutes ago. You don’t get a room key or a plastic card; you are assigned a six digit code to open the front door and your room. It’s almost space-age how high tech everything is; especially if you’re more used to old school hotels in Europe. We were running late for check-in - a lot of traffic on the road from Milan - and the hotel staff actually phoned us to check up. I was expecting to be able to park in the hotel’s garage, but was told the garage was full, which was a little frustrating after driving all day. However, we were able to park on the street and pay the meter. And it was super convenient to be able to walk to everything in the classic old town, plus a morning visit to the museum across the street.
6
Shirley
25 Oct 2024
·
Stayed 2 nights
Our room was gorgeous and well appointed. I like that cleaning services and breakfast are optional and paid for separately. However, customer service was terrible. The address for parking sent us 37 minutes away. We had to walk, ask people in the street and google several options to find the garage. The number for customer service was incorrect. Emails were not answered. The room was too warm when we arrived. We were unable to get the a/c to work. We had to keep the windows open to reduce the temperature but outside noise and light kept us up all night. When I called customer service the following day, the representative said something snarky about “you Americans”.
Our room was gorgeous and well appointed. I like that cleaning services and breakfast are optional and paid for separately. However, customer service was terrible. The address for parking sent us 37 minutes away. We had to walk, ask people in the street and google several options to find the garage. The number for customer service was incorrect. Emails were not answered. The room was too warm when we arrived. We were unable to get the a/c to work. We had to keep the windows open to reduce the temperature but outside noise and light kept us up all night. When I called customer service the following day, the representative said something snarky about “you Americans”.
10
Marlene
6 Nov 2025
·
Stayed 2 nights
Irana at the front desk reception was very pleasant, professional, friendly and helpful. The room was modern, clean and the bed was big and comfortable.
Irana at the front desk reception was very pleasant, professional, friendly and helpful. The room was modern, clean and the bed was big and comfortable.
6
Carol
10 May 2025
·
Stayed 2 nights
Rhis place is well located, nice, clean. The environment is sterile and impersonal. All access is by codes,which you have to know in advance. It is on a walking street, so you cannot drive there even to get oriented.. Parking is very complicated and hard to find. You must know access codes. When you finally get to the desk, the desk person was cold and arrogant, like she was doing us a favor to check us in. There is no servi e to the room. They left coffee pods for one day ( we stayed 2) and no creamer provided. The location is perfect for walking this beautiful city.
Rhis place is well located, nice, clean. The environment is sterile and impersonal. All access is by codes,which you have to know in advance. It is on a walking street, so you cannot drive there even to get oriented.. Parking is very complicated and hard to find. You must know access codes. When you finally get to the desk, the desk person was cold and arrogant, like she was doing us a favor to check us in. There is no servi e to the room. They left coffee pods for one day ( we stayed 2) and no creamer provided. The location is perfect for walking this beautiful city.
8
Julija
25 Dec 2023
·
Stayed 2 nights
L’appartamento era veramente bello - grande, moderno, con cucina pienamente attrezzata, doccia grande e letto molto comodo. La posizione è ottima - c’è uno Spar quasi davanti, pasticcerie a 1 min di distanza, negozi etc. La stazione è 10min a piedi. C’è anche SPA privato disponibile a prenotazione (a pagamento) - è molto bello e ben tenuto. Piccolo suggerimento: secondo noi mancava acqua o tisana dentro lo SPA. Purtroppo non c’era possibilità di lasciare le valigie nella struttura dopo il check out. Abbiamo portato il tutto alla stazione.
L’appartamento era veramente bello - grande, moderno, con cucina pienamente attrezzata, doccia grande e letto molto comodo. La posizione è ottima - c’è uno Spar quasi davanti, pasticcerie a 1 min di distanza, negozi etc. La stazione è 10min a piedi. C’è anche SPA privato disponibile a prenotazione (a pagamento) - è molto bello e ben tenuto. Piccolo suggerimento: secondo noi mancava acqua o tisana dentro lo SPA. Purtroppo non c’era possibilità di lasciare le valigie nella struttura dopo il check out. Abbiamo portato il tutto alla stazione.
8
Angela
20 Oct 2023
·
Stayed 2 nights
The location was excellent with great parking! Only issue we had was check in. We arrived late and the service numbers provided did not work. Expedia representative was also not able to get hold of anyone. However we were able to get into the apartment and speak to the receptionist the next day. Overall was a great location!
The location was excellent with great parking! Only issue we had was check in. We arrived late and the service numbers provided did not work. Expedia representative was also not able to get hold of anyone. However we were able to get into the apartment and speak to the receptionist the next day. Overall was a great location!
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AI-generated summary based on recent guest reviews
Location
Excellent central old‑town location by the Archaeological/Ötzi Museum, near restaurants, shopping, and about a 10–15 minute walk from the train station; convenient for the cable car. Driving to the entrance is restricted in the pedestrian zone, making parking access confusing.
Related guest reviews
8
Igor
22 Dec 2025
·
Stayed 2 nights
Central location.
Central location.
10
Donald G
7 Sept 2024
·
Stayed 4 nights
Great location in heart of town. Completely redone and modern. Very comfortable, clean, and all the amenities.
Great location in heart of town. Completely redone and modern. Very comfortable, clean, and all the amenities.
10
John
4 Jul 2023
·
Stayed 1 night
New property, close to shops, dining, and across the street from the Oetzi museum.
New property, close to shops, dining, and across the street from the Oetzi museum.
10
David
18 Sept 2025
·
Stayed 1 night
Wonderful, spacious rooms right on a great walking shopping street across from the Ötzi Museum. The city area of Bolzano has extensive walking streets with lots of activity. Great views and seems to be a center for cycling. Would definitely visit again.
Wonderful, spacious rooms right on a great walking shopping street across from the Ötzi Museum. The city area of Bolzano has extensive walking streets with lots of activity. Great views and seems to be a center for cycling. Would definitely visit again.
10
Kristina Y.
19 Jun 2024
·
Stayed 2 nights
We loved the large, modern room and location on the pedestrian street.
We loved the large, modern room and location on the pedestrian street.
10
Bret
8 Oct 2025
·
Stayed 3 nights
Perfect location in central area of Bolzano. Walkable location for sites, gondola, restaurants and shopping. Great staff. Laundry facilities a bonus! Get a parking spot if you have a car.
Perfect location in central area of Bolzano. Walkable location for sites, gondola, restaurants and shopping. Great staff. Laundry facilities a bonus! Get a parking spot if you have a car.
10
Myra
16 Sept 2025
·
Stayed 2 nights
We loved our stay at Palais Hortenberg. Everything was perfect, from the location across the street from the Archeological Museum where Otzi resides, to proximity to great restaurants, shopping, and the Funivia that takes you up into the spectacular hill country above the city. The hotel and staff were top notch. The bed was super comfortable and everything was high tech. This hotel is only 3 years old, and is equipped with the most modern of amenities. Would definitely recommend without reservation.
We loved our stay at Palais Hortenberg. Everything was perfect, from the location across the street from the Archeological Museum where Otzi resides, to proximity to great restaurants, shopping, and the Funivia that takes you up into the spectacular hill country above the city. The hotel and staff were top notch. The bed was super comfortable and everything was high tech. This hotel is only 3 years old, and is equipped with the most modern of amenities. Would definitely recommend without reservation.
10
James
23 Dec 2025
·
Stayed 2 nights
It was a very nice place with a beautiful view and great location.
It was a very nice place with a beautiful view and great location.
10
john
6 Sept 2025
·
Stayed 5 nights
Accomodations were clean, modern,comfortable. Location was central with easy access to public transportation, shops and restaurants.
Accomodations were clean, modern,comfortable. Location was central with easy access to public transportation, shops and restaurants.
10
Adrianne
28 Nov 2025
·
Stayed 1 night
The room was comfortable, clean & close to the train station & Christmas Markets.
The room was comfortable, clean & close to the train station & Christmas Markets.
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AI-generated summary based on recent guest reviews
Dining
Reviews do not mention an on‑site restaurant or breakfast. Several note there is no room service and only basic in‑room coffee/tea supplies, so guests use the in‑room kitchen or nearby eateries.
Related guest reviews
10
tania
4 Sept 2025
·
Stayed 2 nights
We loved our stay here. Very, very convenient location to restaurants, town square, shops and supermarket across the street. The apartment has everything you need - kitchen with fridge, cooktop, dishwasher, kitchenware etc. Huge modern bathroom with double vanity. Spacious lounge area. Automated exterior shutters meant it was total pitch black block out. Large comfy bed. Tons of storage. AC - microwave - safe - security entrance - paid parking on site - elevator - 2 tvs - tea/coffee facilities. Modern furnishings and fittings. Its perfect.
We loved our stay here. Very, very convenient location to restaurants, town square, shops and supermarket across the street. The apartment has everything you need - kitchen with fridge, cooktop, dishwasher, kitchenware etc. Huge modern bathroom with double vanity. Spacious lounge area. Automated exterior shutters meant it was total pitch black block out. Large comfy bed. Tons of storage. AC - microwave - safe - security entrance - paid parking on site - elevator - 2 tvs - tea/coffee facilities. Modern furnishings and fittings. Its perfect.
10
Sheli
30 Apr 2025
·
Stayed 2 nights
Great spacious and clean room, all utilities included. Prime location. Late check in was a hassle in a different hotel. No room service and extra pay for fresh towels is required.
Great spacious and clean room, all utilities included. Prime location. Late check in was a hassle in a different hotel. No room service and extra pay for fresh towels is required.
8
Christine
9 Apr 2024
·
Stayed 2 nights
Sehr schöne, luxuriöse Unterkunft. Ich finde es allerdings mehr als kleinlich, dass genau 2 Teebeutel, 2 zuckertütchen und 2 Kaffeekapseln gestellt werden. Jede Weitere kostet extra.
Sehr schöne, luxuriöse Unterkunft. Ich finde es allerdings mehr als kleinlich, dass genau 2 Teebeutel, 2 zuckertütchen und 2 Kaffeekapseln gestellt werden. Jede Weitere kostet extra.
10
Donald
26 Mar 2024
·
Stayed 3 nights
Within 100 meters of the Archaeological Museum where you can find the Ice Man Ötzi. The hotel is near many restaurants and right in the shopping district. The room had a refrigerator and microwave, along with glasses, silverware and a wine opener. Two televisions and comfortable beds. Although we did not use the gym, it seemed to have everything necessary, including a bike and rowing machine. Highly recommend
Within 100 meters of the Archaeological Museum where you can find the Ice Man Ötzi. The hotel is near many restaurants and right in the shopping district. The room had a refrigerator and microwave, along with glasses, silverware and a wine opener. Two televisions and comfortable beds. Although we did not use the gym, it seemed to have everything necessary, including a bike and rowing machine. Highly recommend
6
Carol
10 May 2025
·
Stayed 2 nights
Rhis place is well located, nice, clean. The environment is sterile and impersonal. All access is by codes,which you have to know in advance. It is on a walking street, so you cannot drive there even to get oriented.. Parking is very complicated and hard to find. You must know access codes. When you finally get to the desk, the desk person was cold and arrogant, like she was doing us a favor to check us in. There is no servi e to the room. They left coffee pods for one day ( we stayed 2) and no creamer provided. The location is perfect for walking this beautiful city.
Rhis place is well located, nice, clean. The environment is sterile and impersonal. All access is by codes,which you have to know in advance. It is on a walking street, so you cannot drive there even to get oriented.. Parking is very complicated and hard to find. You must know access codes. When you finally get to the desk, the desk person was cold and arrogant, like she was doing us a favor to check us in. There is no servi e to the room. They left coffee pods for one day ( we stayed 2) and no creamer provided. The location is perfect for walking this beautiful city.
10
Chun Nam
5 Sept 2024
·
Stayed 3 nights
The room is very spacious and well decorated. Underground parking is available for a fee but it is very safe. Located right at the vibrant high street and there are a lot of shops. There is also a small gym. Would be great if they have some basic cooking supplies such as oil and salt in the room. Also water keeps splashing out of the shower which makes the floor wet and slightly messy. Other than these minor issues this property is almost flawless. Highly recommend if you are visiting Bolzano.
The room is very spacious and well decorated. Underground parking is available for a fee but it is very safe. Located right at the vibrant high street and there are a lot of shops. There is also a small gym. Would be great if they have some basic cooking supplies such as oil and salt in the room. Also water keeps splashing out of the shower which makes the floor wet and slightly messy. Other than these minor issues this property is almost flawless. Highly recommend if you are visiting Bolzano.
10
Gregory
4 Oct 2025
·
Stayed 3 nights
The room was very spacious. Had a refrigerator and a table so that we could buy a few groceries such as cold cuts, bread, wine and cheese to enjoy if we didn’t want to dine out. Plenty of great places to eat nearby. We would stay there again.
The room was very spacious. Had a refrigerator and a table so that we could buy a few groceries such as cold cuts, bread, wine and cheese to enjoy if we didn’t want to dine out. Plenty of great places to eat nearby. We would stay there again.
10
Laura
20 Aug 2025
·
Stayed 1 night
Great location, girls at front desk attentive and apartment was beautiful. Sat outside one evening on the balcony with local wine and cheese/meats and it was lovely. Would recommend
Great location, girls at front desk attentive and apartment was beautiful. Sat outside one evening on the balcony with local wine and cheese/meats and it was lovely. Would recommend
10
Joanna
26 Jul 2025
·
Stayed 1 night
We stayed the Palais Hortenberg as a jumping off point for a Dolomites trek. It was a very comfortable and convenient place to start off and return to. We were able to store our luggage, rest and relax in a spacious room, and enjoy breakfast on our lovely terrace. We were also able to do laundry on the premises which was a big help after a long hike.
We stayed the Palais Hortenberg as a jumping off point for a Dolomites trek. It was a very comfortable and convenient place to start off and return to. We were able to store our luggage, rest and relax in a spacious room, and enjoy breakfast on our lovely terrace. We were also able to do laundry on the premises which was a big help after a long hike.
10
Sue
24 May 2024
·
Stayed 3 nights
Fantastic huge apartment. Very modern with electronic switches, locks etc enormous king size bed and large bathroom with twin basins large shower, magnifying mirror and bidet. The large living area was very comfortable and there were 2 large TVs (living and bedroom) with 3 English speaking news channels. There was a minor problem with the codes we were sent which did not work and when we arrived we could not get into parking or our room and it was after hours and our eSIM card did not let us make calls unless it was on WhatsApp etc so it was hard to call the emergency number. We accosted another guest who kindly called the emergency number for us and all was resolved quickly however there had been a problem all day with the electronic locks and passcode use. The next day we were issued with a key card in case of further problems. There is a Spar supermarket across the road -open until 7.30pm. The kitchen was supplied with beautiful glassware and plates but a limited range of utensils (no peeler or colander) 2 capsules were provided for coffee machine and you could purchase additional ones from a machine in the guest laundry. The laundry for guests was free to use with washer, dryer and laundry soap. This was a real bonus. After a shaky start with the codes not working we couldn’t believe our luck in finding such a large and beautiful apartment, right in the heart of the old town. You won’t be disappointed.
Fantastic huge apartment. Very modern with electronic switches, locks etc enormous king size bed and large bathroom with twin basins large shower, magnifying mirror and bidet. The large living area was very comfortable and there were 2 large TVs (living and bedroom) with 3 English speaking news channels. There was a minor problem with the codes we were sent which did not work and when we arrived we could not get into parking or our room and it was after hours and our eSIM card did not let us make calls unless it was on WhatsApp etc so it was hard to call the emergency number. We accosted another guest who kindly called the emergency number for us and all was resolved quickly however there had been a problem all day with the electronic locks and passcode use. The next day we were issued with a key card in case of further problems. There is a Spar supermarket across the road -open until 7.30pm. The kitchen was supplied with beautiful glassware and plates but a limited range of utensils (no peeler or colander) 2 capsules were provided for coffee machine and you could purchase additional ones from a machine in the guest laundry. The laundry for guests was free to use with washer, dryer and laundry soap. This was a real bonus. After a shaky start with the codes not working we couldn’t believe our luck in finding such a large and beautiful apartment, right in the heart of the old town. You won’t be disappointed.
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AI-generated summary based on recent guest reviews
10
Paula
2 weeks ago
·
Stayed 2 nights
Amazing hotel. Great location friendly staff. Immaculately clean. Will be back.
Amazing hotel. Great location friendly staff. Immaculately clean. Will be back.
10
Aisling
3 weeks ago
·
Stayed 1 night
Brilliant central location to stay in Bolzano. The place was so clean and it was great for us to be able to use the laundry facilities after a week in the mountains! The room was lovely and spacious and well equipped- thank you for a lovely stay
Brilliant central location to stay in Bolzano. The place was so clean and it was great for us to be able to use the laundry facilities after a week in the mountains! The room was lovely and spacious and well equipped- thank you for a lovely stay
6
Kathleen
5 Sept 2026
·
Stayed 1 night
Great location, huge apartment, huge comfy bed, nice balcony on fifth floor, good garage, great bathroom Parking is 25 euro for Hotels,com users. Have to exit car twice to enter garage. Prison cell block ambiance. All concrete. Over complicated technology for the simplest things. Closing balcony door with two opening options is difficult. All panels are low down and black, making everything like turning on lights difficult. Aircon is noisy
Great location, huge apartment, huge comfy bed, nice balcony on fifth floor, good garage, great bathroom Parking is 25 euro for Hotels,com users. Have to exit car twice to enter garage. Prison cell block ambiance. All concrete. Over complicated technology for the simplest things. Closing balcony door with two opening options is difficult. All panels are low down and black, making everything like turning on lights difficult. Aircon is noisy
10
Karl
31 May 2026
·
Stayed 2 nights
Spa too expensive. Great location.
Spa too expensive. Great location.
8
Robert
17 May 2026
·
Stayed 1 night
Touch pad for code entry was tricky
Touch pad for code entry was tricky
FAQs about Residence - Palais Hörtenberg
Is parking available at the property?
Parking is available on-site, but it is limited. Guests must contact the property in advance to reserve a parking space. The covered self-parking fee is EUR 25 per day, which includes in/out privileges.
Does the property allow pets?
Pets are allowed at the property, with a fee of EUR 24 per pet per night. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 15:00 to 20:00, and check-out is by 10:00. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance to make arrangements.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including features like elevators and step-free entrances. However, specific details about accessible rooms and facilities are not provided.
Where is the property located in relation to key landmarks?
The property is centrally located in Bolzano, just steps from Museo Archeologico dell'Alto Adige and within a 10-minute walk of Bolzano Christmas Market. It is approximately 1.1 miles from Piazza Walther and 1.5 miles from Isarco Valley. The nearest major airport is Bolzano Airport, located about 5.2 km away.
What are the hotel's policies for guests staying with children?
Children are welcome at the property. There is no minimum age specified for children to stay for free, but additional charges apply for rollaway beds and cribs.
What are the policies regarding extra beds and cribs?
The property offers cribs for EUR 20 per day and rollaway beds for EUR 60 per day. Availability is subject to request and confirmation.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-07: NO DATA
- 2026-10-08: 194.71878014131164USD
- 2026-10-09: 272.7654192286377USD
- 2026-10-10: 341.54329021380613USD
- 2026-10-11: 226.9280688713379USD
- 2026-10-12: 188.5150138983307USD
- 2026-10-13: 183.39752968450927USD
- 2026-10-14: 218.24218172790526USD
- 2026-10-15: 265.7525180267029USD
- 2026-10-16: 243.92437449975586USD
- 2026-10-17: 265.7525180267029USD
- 2026-10-18: 195.34292851895142USD
- 2026-10-19: 200.658916185791USD
- 2026-10-20: 223.47370601335143USD
- 2026-10-21: 190.0800355337677USD
- 2026-10-22: 190.0300299351654USD
- 2026-10-23: 223.97645854701233USD
- 2026-10-24: 245.13423691781617USD
- 2026-10-25: 191.07992563796998USD
- 2026-10-26: 200.37693922329711USD
- 2026-10-27: 191.07992563796998USD
- 2026-10-28: 201.64880517027282USD
- 2026-10-29: 176.7701835945282USD
- 2026-10-30: 210.8752477145691USD
- 2026-10-31: 210.02808802056884USD
- 2026-11-01: 174.03658402670288USD
- 2026-11-02: 158.17337454244995USD
- 2026-11-03: 156.5382426684265USD
- 2026-11-04: 135.83549817814637USD
- 2026-11-05: 156.5382426684265USD
- 2026-11-06: NO DATA
- 2026-11-07: 201.6588062899933USD
- 2026-11-08: 135.83549817814637USD
- 2026-11-09: 170.54062948141478USD
- 2026-11-10: 170.54062948141478USD
- 2026-11-11: 136.11570019789124USD
- 2026-11-12: 167.91236593904114USD
- 2026-11-13: 189.81978455319214USD
- 2026-11-14: 169.54026150801087USD
- 2026-11-15: 146.4146177647705USD
- 2026-11-16: 158.17337454244995USD
- 2026-11-17: 157.77235694847107USD
- 2026-11-18: 156.5382426684265USD
- 2026-11-19: 157.39345787182617USD
- 2026-11-20: 197.39058098130798USD
- 2026-11-21: 190.62373121795653USD
- 2026-11-22: 126.67669119264221USD
- 2026-11-23: 265.4421078467102USD
- 2026-11-24: 275.29107742671204USD
- 2026-11-25: 305.9878418664551USD
- 2026-11-26: 275.91101031532287USD
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: 270.21322222311403USD
- 2026-11-30: 276.0366387150879USD
- 2026-12-01: 248.08053948065185USD
- 2026-12-02: 258.9327954495392USD
- 2026-12-03: 287.5923693490906USD
- 2026-12-04: 390.7237452388916USD
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
The front desk is open daily from 8:00 AM - 8:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards; cash is not accepted
- Host has indicated there is a carbon monoxide detector on the property
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Covered self parking fee: EUR 25 per day (in/out privileges)
- Pet fee: EUR 24 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Housekeeping fee: EUR 25 per day
- Crib (infant bed) fee: EUR 20.0 per day
- Rollaway bed fee: EUR 60.0 per day
- Spa fee: EUR 55
- Towels fee: EUR 6 per person, per night (or guests may bring their own)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Hot tub/Jacuzzi
Sauna
Non-smoking rooms
Housekeeping
Safe-deposit box
General
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Spa & wellness centre
Allergy-free room available
Family room
Wheelchair Accessible (Limited)
Parking
Parking
Parking (Limited)
Parking Onsite
Services
Housekeeping
Safe-deposit box
Luggage storage
Express check-in/check-out
Concierge Services
Lockers Available
Activities
Bicycle Tour Information
Fitness Center (nearby)
Internet
Free wi-fi