Shaza Regency Plaza Al Madinah

We stayed 3 nights, stay was okay. Rooms were clean, cleaning staff were helpful and friendly. The hotel could improve overall management, especially at night.The second night we heard 3 fire alarms at night intermittently (2 am, 3 am, 3:30 am). The third night (12 am) there were kids running around and talking in loud voices in the corridor. This continued for about 1 hour.

Rooms were very clean. Extremely kind and courteous staff, ideal location, overall terrific hotel.

Just need good cleaning for the room

Check in staff ignored us. I did not feel welcome at all. There was 3 people at the check in counter, one was busy the other two were busy chatting. Room was clean. Hotel is old. Bathtub had leak from the roof with Brown water dripping, hope it was not poop water. Over all not too bad but will not stay there again.

Room was nice and staff were excellent especially housekeeping staff. Very convenient location for food options and only short walk to mosque entrance

Convenient location and overall great staff. The room was dated and the washroom was in a poor state. The property needs major updating. Breakfast was not the greatest but ok. The hotel is not worth the price it charges and is more like a 2 star or 2.5 star at best.

Room was nice and clean hotel was really good distance to masjid nabawi . Wifi was little bit weak but didn’t matter for us.

This is my second time staying in this hotel, first time was a mid week solo stay, I enjoyed it so I booked two rooms this time and came with family for the weekend. They did not honor our requests for rooms next to each other, one of the rooms smelled like cigarettes, and they couldn’t offer another because they were fully booked, our concerns were dismissed. The other room faced a construction site, and it was super noisy to sleep at night. Again no other room was offered when we complained. We asked for late check out and it was approved, on the checking out day a big guy from reception banged like crazy at our door @12:30 and easing his voice and asking us to step out NOW. He said there was no note on the system. my family were disappointed, I raved about this place the last time, and this time I am really surprised on how poor this stay was. The location for me is the best selling point, hence the 2 start instead of the 1 star review.

Very old hotel, Wifi wasn't working staff kept lying it will be fixed and they are working on it. Some staff very rude, except Minar the girl at reception she was very helpful. Very badly managed property, seems manager didn't care at all of the customers and kept over ruling staff wanting to help the customers. Not recommended at all.

The room was gorgeous

Wifi don't work in room

Great rooms

Convenient location and overall great staff. The room was dated and the washroom was in a poor state. The property needs major updating. Breakfast was not the greatest but ok. The hotel is not worth the price it charges and is more like a 2 star or 2.5 star at best.

Room was nice and clean hotel was really good distance to masjid nabawi . Wifi was little bit weak but didn’t matter for us.

This is my second time staying in this hotel, first time was a mid week solo stay, I enjoyed it so I booked two rooms this time and came with family for the weekend. They did not honor our requests for rooms next to each other, one of the rooms smelled like cigarettes, and they couldn’t offer another because they were fully booked, our concerns were dismissed. The other room faced a construction site, and it was super noisy to sleep at night. Again no other room was offered when we complained. We asked for late check out and it was approved, on the checking out day a big guy from reception banged like crazy at our door @12:30 and easing his voice and asking us to step out NOW. He said there was no note on the system. my family were disappointed, I raved about this place the last time, and this time I am really surprised on how poor this stay was. The location for me is the best selling point, hence the 2 start instead of the 1 star review.

We booked 2 rooms with 2 beds. Requested same floor. They gave us three bed tiny rooms. Extra bed for what? No place for suitcases. One room on 6th and other on 14th. There could have been better options but our trip was last minute plan. Not a good choice

I'm actually a returning customer from last year! Love the hotel its on the doorstep of the medina street markets. Rooms are spacious. Complimentary water

Check in started off a little tedious. Reception staff couldn't find the reservation. But eventually was sorted. Room description and pictures on expedia are lretty accurate. I booked 2 quads and they were a good size. Beds were singles. Pillows were just tooo thick and plump though. Both our rooms were on the city side, right on king faisal road so at night there was often a bit of noise Didnt have breakfast included in the rate, but i went to check the breakfast out one morning and it was pretty basic. It was an easy enough walk to the Haram from the hotel too I think overall the question is would i book this hotel again ? I think i would.

We stayed 3 nights, stay was okay. Rooms were clean, cleaning staff were helpful and friendly. The hotel could improve overall management, especially at night.The second night we heard 3 fire alarms at night intermittently (2 am, 3 am, 3:30 am). The third night (12 am) there were kids running around and talking in loud voices in the corridor. This continued for about 1 hour.

Rooms were very clean. Extremely kind and courteous staff, ideal location, overall terrific hotel.

The hotels has some of the nicest service staff ever, they are all smiling, eager to help, and they go out of their way for the guests. The front desk staff are a bit standoffish, they promised me a long bed, then u got two twins. My second complaint is that my room window was facing a construction site, that went into full gear all through the night, and I am a pretty light sleeper, my earplugs helped a bit, I asked to change the room and they didn’t give me another one, glad it was a short stay. The location is prime, accessible by car, and a moderately short walk to alharam.

Very old hotel, Wifi wasn't working staff kept lying it will be fixed and they are working on it. Some staff very rude, except Minar the girl at reception she was very helpful. Very badly managed property, seems manager didn't care at all of the customers and kept over ruling staff wanting to help the customers. Not recommended at all.

Room was nice and staff were excellent especially housekeeping staff. Very convenient location for food options and only short walk to mosque entrance

This is my second time staying in this hotel, first time was a mid week solo stay, I enjoyed it so I booked two rooms this time and came with family for the weekend. They did not honor our requests for rooms next to each other, one of the rooms smelled like cigarettes, and they couldn’t offer another because they were fully booked, our concerns were dismissed. The other room faced a construction site, and it was super noisy to sleep at night. Again no other room was offered when we complained. We asked for late check out and it was approved, on the checking out day a big guy from reception banged like crazy at our door @12:30 and easing his voice and asking us to step out NOW. He said there was no note on the system. my family were disappointed, I raved about this place the last time, and this time I am really surprised on how poor this stay was. The location for me is the best selling point, hence the 2 start instead of the 1 star review.

Very unpleasant management. I travelled with group of 7 people and at the front desk I was told that my booking was cancelled since I did not confirm my arrival/reservation (I never received any email from the hotels management or Hotels.com). There were atleast 5 more families who had similar experience. It is below par service from Hotels.com for not letting us know of any requirements and listing such facilities. End of the day no one takes responsibility (neither the hotel nor hotels.com).

Reception staff was not friendly.

A lovely stay and a very fast cheak in and thank you for the amzing service

Check in started off a little tedious. Reception staff couldn't find the reservation. But eventually was sorted. Room description and pictures on expedia are lretty accurate. I booked 2 quads and they were a good size. Beds were singles. Pillows were just tooo thick and plump though. Both our rooms were on the city side, right on king faisal road so at night there was often a bit of noise Didnt have breakfast included in the rate, but i went to check the breakfast out one morning and it was pretty basic. It was an easy enough walk to the Haram from the hotel too I think overall the question is would i book this hotel again ? I think i would.

Rooms were very clean. Extremely kind and courteous staff, ideal location, overall terrific hotel.

The hotels has some of the nicest service staff ever, they are all smiling, eager to help, and they go out of their way for the guests. The front desk staff are a bit standoffish, they promised me a long bed, then u got two twins. My second complaint is that my room window was facing a construction site, that went into full gear all through the night, and I am a pretty light sleeper, my earplugs helped a bit, I asked to change the room and they didn’t give me another one, glad it was a short stay. The location is prime, accessible by car, and a moderately short walk to alharam.

Great location to the Masjid only few minutes walk. Overall good stay. Only cons the pillow way to big/high that gives you a Neck ache and the free breakfast not the best. The staff and the service was great cant fault them

Proximité de la mosquée de prophète

Room was nice and staff were excellent especially housekeeping staff. Very convenient location for food options and only short walk to mosque entrance

Room was nice and clean hotel was really good distance to masjid nabawi . Wifi was little bit weak but didn’t matter for us.

Excellent location, 3-5 min walk to masjid e Nabvi. Best price for such a location. Hotel was really nice and the staff were very accomodating.

Perfect stay, close to the mosque.

I'm actually a returning customer from last year! Love the hotel its on the doorstep of the medina street markets. Rooms are spacious. Complimentary water

Walkable to Masjid Nabawi. Near hotel 2 minutes walk have ASIAN food stalls selling Indonesian & Malaysian food. Convenience shop and laundry all around. Very good spot. Hotel ok not bad. Food ok. If you’re not fussy and picky.

Great location to the Masjid only few minutes walk. Overall good stay. Only cons the pillow way to big/high that gives you a Neck ache and the free breakfast not the best. The staff and the service was great cant fault them

Convenient location and overall great staff. The room was dated and the washroom was in a poor state. The property needs major updating. Breakfast was not the greatest but ok. The hotel is not worth the price it charges and is more like a 2 star or 2.5 star at best.

No breakfast

Check in started off a little tedious. Reception staff couldn't find the reservation. But eventually was sorted. Room description and pictures on expedia are lretty accurate. I booked 2 quads and they were a good size. Beds were singles. Pillows were just tooo thick and plump though. Both our rooms were on the city side, right on king faisal road so at night there was often a bit of noise Didnt have breakfast included in the rate, but i went to check the breakfast out one morning and it was pretty basic. It was an easy enough walk to the Haram from the hotel too I think overall the question is would i book this hotel again ? I think i would.

Walkable to Masjid Nabawi. Near hotel 2 minutes walk have ASIAN food stalls selling Indonesian & Malaysian food. Convenience shop and laundry all around. Very good spot. Hotel ok not bad. Food ok. If you’re not fussy and picky.