Swissotel Al Maqam Makkah

Where do I even begin? The room looked like it hadn’t been properly cleaned in ages. Every lamp was stained, the air conditioning didn’t work, and the bathroom was so filthy and dusty it was genuinely off‑putting. Breakfast wasn’t any better — the tea and coffee were lukewarm at best, and even after repeatedly asking for hot tea, none ever arrived. Communication with the reception and concierge staff was nearly impossible, as they didn’t speak English, which became a real issue on my final night. All the guest lifts were scheduled to be out of service from midnight to 4 a.m., right when I needed to check out. When I asked what my options were, the staff were completely unhelpful, leaving me no choice but to check out early and sit in the lobby for hours. To make matters worse, the lobby toilets were closed for “cleaning” for five hours overnight — an absurd policy for a hotel that expects guests to wait around with no facilities available. Housekeeping wasn’t any better. It took half an hour just to get towels, and one of them arrived stained, which perfectly matched the overall lack of care throughout the hotel. I would not recommend this hotel to anyone. Save your money and stay literally anywhere else.

Always a pleasure to stay at swissotel al maqam. Enjoyed amazing views of Kaaba. Hotel is very well maintained. Staff is very friendly and helpful. Breakfast is amazing with a lot of variety. Nothing can go wrong if you’re staying here.

Breakfast was good. Location is key. Hotel starting to require some TLC as it’s getting old and the freshness is no longer there.

Fantastic stay - very convenient with location

Breakfast was awesome. Good variety. Hotel needs some TLC as wear and tear is clearly visible. Central Location is key.