Holiday Inn Express - Brevard by IHG

Nice space in lobby to sit and meet. Fitness center had good working equipment. Well positioned in Brevard.

The property was nice and the room was clean. The staff was very helpful. The pool was not desirable, it was dirty with green slime inside and many leaves inside. It looked like it was weeks since cleaned. I was very disappointed with the pool, as I had brought my swimsuit to take a dip.

Hot tub broken

The only reason I book at this hotel was the pool lift chair. I called ahead to confirm the pool lift chair was in working order for my stay 7/3 - 7/5. They told me it was working. When I arrived, there was no battery and maintenance had left for the evening. I asked the desk to call me when the lift chair was in order. At noon the second day I when to the receptionist and they said the battery did not work. I feel mislead and like I overpaid for my stay. I could have paid a lot less to stay at any other hotel without a lift chair.

The fie pit out by the pool requires some maintenance as does one of the elevators. I got the feeling that fixing these was not a priority, but we really were looking forward to the fire pit in the evenings, and having half of the elevators not working slowed down ealy morning traffic to breakfast noticeably.

The hotel and area was nice, but the pool was green with algea. Kids were sad about that.

Good but hottub and fire pit broken!

There was a bus taking 5-10 premium parking spaces.

Would stay here again. Very nice and clean rooms. Parking lot well was well lit when we got in.

Pool closed for maintenance. One elevator broken/ out of service. Ice machines broken.

Had a wonderful visit to Brevard. The Holiday Inn had a wonderful feel to it. Staff was helpful and nice. Bed was comfortable. Room stayed nice and cool. Entire room including bathroom was exceptionally clean. Will definitely stay again next time I visit the beautiful town of Brevard.

When we walked into the hotel, we were impressed with how nice and fresh it looked: the lobby, the gathering areas, the hallways and rooms. Unfortunately the service or lack of was less impressive. We found someone’s leftover meals in our room’s refrigerator. There was just one small bar of soap to use for handsink and shower. We asked the front desk for a second bar, and she assured us that housekeeping would replace/refill the wall mounted shower gel. (Never happened). The fresh fruit offered for breakfast was well past ‘fresh’, the hot water dispenser for tea dispensed only cold water, and the pancake maker was ‘out of order’. Very disappointing, especially given our first impressions.

We Found someone’s food leftover in the fridge which is really disgusting and then the staff come in without any apology, after cleanup, we said thank you but she didn’t say anything really no manners at all and left

Only two downsides -our room has ants on second floor -housekeeping didn’t come for the 4 days and 3 nights so we were taking our trash out and asking for bags and new towels.

I would have rated with 5 stars but the bathroom floor was very dirty. I travel with disinfectant wipes now and had to clean the floor myself. Disappointing.

Very clean and updated rooms. Highly recommend.

Housekeepers were super friendly and everything was super clean. I would definitely stay here again.

Have stayed here a few times and very clean, great breakfast and helpful staff

The hallways and elevators were not cleaned very well. Rooms seemed clean, but you can hear lots of noise through the thin walls and ceilings. We spent first two nights up until 11 because neighbors upstairs kept walking around and making noise. It is an ok place.

Very comfortable. Staff very friendly. Even though it’s a fairly new hotel, everything clean & neat.

The hotel was close to downtown Brevard and close to some yummy restaurants (The Stone Bowl is good!). The hotel was clean and breakfast was as expected. We were on the first floor and it was quite noisy...won't do that again, and the a/c was pretty loud as well.

Very convenient location. Helpful and friendly staff. Comfortable beds and pillows. Very nice breakfast. Good WiFi. Our only issue was that the air conditioner had a loud rattle and was kind of noisy - it woke me up a few times in the night. Maybe it was just the one in that room.

Check-in was great! Room was awesome. The television needs more channels....lol.

The hotel was very convenient to downtown Brevard. The staff was friendly and helpful at every encounter. The room was spacious, clean, and comfortable. Our only issue was noise from voices in an adjacent room literally throughout the entire night, from 11 PM to 6 AM. This was a conversation, not yelling or partying, just noticeable throughout the night. It would not keep us from staying there again. In fact, this will remain our hotel choice when visiting Brevard.

Only issue was on first floor with folks on top - noisy. Room great breakfast wonderful. normally stay at hampton and comfort inn

The hotel is very new and clean. Bathroom is big, bed is comfortable. Restaurants are within walking distance. Location is convenient to everything. The only thing I didn't really like is the breakfast, the hot food is more like frozen quality being reheated.

The hallways and elevators were not cleaned very well. Rooms seemed clean, but you can hear lots of noise through the thin walls and ceilings. We spent first two nights up until 11 because neighbors upstairs kept walking around and making noise. It is an ok place.

Very high beds. No grab bars.

Smoke detectors were blinking two bright green lights all night. The room was hot no matter how low we set the thermostat. None of us slept well.

Our stay was good, the shower seemed to waist a lot of water at the spigot causing low pressure , breakfast was good, overall this would be a good place to stay near downtown and restaurants

Arrived late. Upon entering assigned room, bed unmade. Mgr arrived 30 min later. Opened door on new room to people already in the room. Finally, 45 minutes after sitting on floor of 4th floor, assigned a proper room.

We had the worst experience at check-in on the night of 9/16. The woman at the front desk was apparently not familiar with the check-in process. She messed up all 3 of our reservations, was disrespectful and rude. We spent an hour at the front desk this morning getting everything straightened out, including refunds where we were charged twice. Thanks to Lizzy for helping us out. She was the only bright spot in this stay.

Our stay was excellent, but it started off very rocky. Check-in was at 3pm. We arrived at 4:10pm and were told our room was not ready and to leave and come back later. We chose to wait in the lobby since we had already been into town walking around for a couple of hours. At 5 pm, our room was still not ready. A manager was working on it, but I finally had to be more forceful than I wanted to be. I found out there were rooms available, just not the room we were assigned. I finally requested that they move us to a similar room which immediately solved the problem. I don't know why we weren't given that option at the beginning.

Excellent hotel close to Downtown Brevard and the Psagh National Forest. It is clean. Free breakfast is good. Bed and pillows are super comfy. Requested extra towels and they arrived within five minutes. Starbucks, Ingalls grocery store, Aldi’s, and Wendy’s are all super close. You could easily walk to the Starbucks. There is free coffee, tea, and hot chocolate in the lobby. There is also a coffee maker and small fridge in the room. It was a wonderful experience.

Yes, the room was great. Breakfast bar was great! Everyone very friendly, courteous and helpful!! Plan to stay there next visit.

Staff was courteous and very helpful.

Just a one night stay after a five day backpacking trip, booked it last minute. Great stay with clean and well maintained facilities, looked like it was pretty new. The free breakfast was awesome and all the employees we interacted with were very friendly and helpful. The person who checked us in gave us a perfect food recommendation that we were able to get before they closed, wish I remembered her name but that advice was perfect!

We were getting ready for sleep and we started hearing pounding from the upstairs room. We tried to call the front desk and she didn’t answer. I had to get dressed and walk to the front desk where she asked what would she like me to do. She called their room three times she claims she was not allowed to go to the room and knock on the door to talk to the occupants. Instead her solution was to move us to a higher floor! The room didn’t even have the same accommodations as the previous room.

Very nice hotel. Clean and modern. Staff outstanding.

Thankfully the actual stay was a lot better than the check in. Once we were finally able to get to our room, it was very nice. Clean, spacious & shockingly enough with actual room cleaning each day! Breakfast area & lobby are really nice. Clean & comfortable. I would have given this hotel a 5 star with the exception of the people at the front desk. The guy who was there as we were leaving was fine. But the younger girl at the front desk when we were trying to check in was a NIGHTMARE! I was really questioning our decision to stay in Brevard when we first got there because of how awful she was. Thankfully the rest of the stay and the town were very nice. I had to wait at the front desk for 15-20 minutes before she shows up. Then she comes down the elevator. Sees me standing there & says nothing to me. I didn't think she was an employee because she looked like she had just rolled out of bed. Hair up, no makeup, baggy clothes. Looked like she was wearing pajama pants! And didn't address me at all. Finally comes around the desk & says, "Name". Not welcome. Thanks for waiting. Nothing but "Name" and then upon getting me checked in, she goes outside to get on her phone and was rude when I came out looking for my husband who was tired of waiting & had gone to the car. I was pretty much fuming by now. So, as long as you don't get her, I would say this is a great place to stay.

Nice space in lobby to sit and meet. Fitness center had good working equipment. Well positioned in Brevard.

Perfect location

Close to historic downtown Brevard.

Great location near Asheville, Brevard and Pisgah Forest. Hotel is modern and in good shape. The breakfast is great. Will definitely return.

So convenient to all the wonderful places to visit in Brevard. Clean and comfortable rooms. Great breakfast included.

Our stay was good, the shower seemed to waist a lot of water at the spigot causing low pressure , breakfast was good, overall this would be a good place to stay near downtown and restaurants

I like everything about the hotel, but using the address of “old Hendersonville Road” makes the hotel hard to find. The Big outdoor hotel sign is on the opposite side. There’s a very tiny sign on the Hendersonville Road with the name of the hotel.

Nice, clean property in a nice mountain town. It’s a drive or very long walk to downtown and other sites of interest, though.

Nice new clean hotel near the heart of Brevard

Well maintained property. I could be in the breakfast area at 5am reading and getting ready for the day and it was peaceful, clean and appropriately lighted. Great homebase for touring nearby waterfalls and parks or the Brevard historic district.

Breakfast and the ladies who worked in the breakfast area was outstanding.

The waffle/pancake maker is broken. Not in service!

The room itself was nice and comfy. We were not impressed with the breakfast and service. They were out of stuff and eggs were cold. Disappointed!

Yes, the room was great. Breakfast bar was great! Everyone very friendly, courteous and helpful!! Plan to stay there next visit.

Good location. Clean. Friendly staff. Breakfast was good except pancake maker broke both mornings.

great location, excellent breakfast, very clean. will be back again, thank you.

The reviews for this hotel are great. They should be for the cleanliness and comfortable rooms. Unfortunately, our experience for breakfast was disappointing. We arrived a little before 9am only to get the last three boiled eggs. Other than cereal, there were two biscuits, a slice of bacon, and two pieces of sausage. No coffee. No hot water for tea. The decaf coffee urn was almost empty as well. The other guest walking in with us grabbed the sausage, bacon, and biscuits. Thinking they were not aware of the problem, I looked for an employee in the breakfast area. I knocked on an open door and saw someone duck behind a wall. I called out for a response. No luck. I went to the desk and after a short wait, an employee came out and I informed her of the situation at the breakfast area. She did nothing. No apology. No trying to find another employee to help. Nothing. We sat in the area waiting on coffee for over 20 minutes. Many other guests came after our arrival to eat and get coffee without success. Right before we have up, a guest came down for breakfast who had been there for a week. She said that the “usual girl” was off that day for her birthday and this issue had not happened during her stay. She too tried to get coffee and food by the same means I did with the exact same result.

Have stayed here a few times and very clean, great breakfast and helpful staff

The hotel, itself, was fine. However, the desk clerk was surprisingly rude when we checked in. Also, breakfast was disappointing. They shouldn’t advertise breakfast if they’re not willing to put out enough food to feed the paying guests. We paid too much for the room to have to stand around with all the other guests, waiting for a few measly eggs.

Just a one night stay after a five day backpacking trip, booked it last minute. Great stay with clean and well maintained facilities, looked like it was pretty new. The free breakfast was awesome and all the employees we interacted with were very friendly and helpful. The person who checked us in gave us a perfect food recommendation that we were able to get before they closed, wish I remembered her name but that advice was perfect!