Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered?

A complimentary buffet breakfast is served daily.

Does the property allow pets?

Pets are allowed with a fee of USD 125.00 per pet, per stay, and a pet deposit of USD 50 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers a stair-free path to the entrance, wheelchair-accessible parking, and a wheelchair-accessible registration desk. There is also elevator access that is wheelchair accessible.

What is the location of the property in relation to key landmarks?

The hotel is located within a 5-minute drive of Union University and Music Highway Crossroads, 2.2 miles from Casey Jones Village, and 2.6 miles from North Hospital.

What are the policies for guests staying with children?

Children are allowed to stay at the property. The minimum age for children to stay for free is not specified.

Tru By Hilton Jackson, Tn

What guests think

At Tru By Hilton Jackson, Tn, travelers consistently praise the new, modern feel, very clean spaces, and welcoming staff, while recurring drawbacks include highway noise and thin walls, minimalist room amenities without in-room coffee or microwaves, and mixed breakfast impressions.

The location is convenient to I-40 and near many dining and shopping options, and several guests felt the area was safe. Amenities noted include a lively lobby with a pool table and games, a small fitness room, and pet friendly policies. Overall, expect a practical stopover with handy amenities and potential traffic noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Lobby features a pool table and games, and there is a small fitness room. The property is pet friendly.

Related guest reviews

10

Susan

May 2, 2025

·

Stayed 1 night

We loved the fitnesscenter and the pool table in the lobby

10

Julie

Jul 19, 2025

·

Stayed 1 night

This very nice hotel is very convenient for travelers along I-40. It feels very safe and most importantly for us, Pet Friendly. Breakfast is included and coffee is available 24/7. I will definitely seek out Tru by Hilton again.

10

Diana

Oct 5, 2025

·

Stayed 1 night

Nice staff, good breakfast, loved the pool table and games

10

Sharon

Nov 29, 2025

·

Stayed 1 night

Fun place to stay. The rooms were modern and very clean. The lobby had a pool table and games with a large TV. Breakfast was very good. Recommend.

10

Stephanie

Mar 15, 2025

·

Stayed 1 night

The lobby was unique with a pool table and board games. The room was spacious, especially the bathroom. The breakfast had a good variety and was well relenished.

10

Melissa

Oct 16, 2025

·

Stayed 1 night

Overall great stay. Newer facility. Fun looking place that made me smile--pool table, designer colors, felt like going over to a friend's home. Very clean and well-maintained facility. Enjoyed the soap and hair care options that were in eco-friendly containers. Staff was welcoming and informative. Shaun (sp?) checked me in. He let me know about amenities and procedures.

10

Douglas

Oct 30, 2025

·

Stayed 1 night

Everything stood out. Spotless room, spotless lobby, spotless hallway, spotless elevator. Friendly and professional staff. Nice little workout room and seating area. Best night sleep in a hotel ever.

10

Don

Oct 7, 2025

·

Stayed 1 night

One of the nicest staff I have ever had the pleasure of dealing with. The room and entire facility was clean. Close to restaurants to chose from. Pet Friendly. I will stay here again.

10

Danilo

May 5, 2025

·

Stayed 1 night

Clean overall, excellent receptionist, very helpful, also have a pool table.

10

Charlene

Jan 28, 2025

·

Stayed 1 night

We enjoyed our stay. It was clean, welcoming, and we felt very comfortable having our dog there. Everyone was very friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns frequent praise, with many describing rooms and common areas as spotless and new. A few noted lapses or construction residue on occasion.

Related guest reviews

10

Mark

Sep 15, 2025

·

Stayed 1 night

Absolutely immaculate and beautiful hotel! Wish we could have stayed longer!

10

Rebecca

Aug 18, 2025

·

Stayed 1 night

Very clean and new

10

Jason

Sep 6, 2025

·

Stayed 1 night

Check in was easy and quick, rooms clean, new hotel

10

Margie

Oct 21, 2025

·

Stayed 1 night

one night stay on the way home. So nice to stay in a spotlessly clean and comfortable hotel that deserves its stars. Worth it!

10

Maria

Dec 8, 2025

·

Stayed 1 night

Spotless clean room. Wonderful customer service.

8

Shannon

Oct 28, 2025

·

Stayed 1 night

The room was nice, but the cleaning could have been better.

10

Douglas

Oct 30, 2025

·

Stayed 1 night

Everything stood out. Spotless room, spotless lobby, spotless hallway, spotless elevator. Friendly and professional staff. Nice little workout room and seating area. Best night sleep in a hotel ever.

10

Tom

Sep 29, 2025

·

Stayed 2 nights

There were some construction tools lying around in the hall and some residue from recent construction ton work in the room. Otherwise great!

10

TyCora

Jul 6, 2025

·

Stayed 2 nights

My family and I loved our recent stay at Tru by Hilton in Jackson. The property was conveniently located near several restaurant and shopping options. It is also close to the major expressway in Jackson. The free breakfast was sufficient with options to satisfy our hunger. The property is tastefully decorated, and the rooms, as well as the hallways and lobby, are clean and well kept. The staff were very professional and helpful. If traveling to and through the area again, we would definitely return to Tru by Hilton - Jackson.

4

Randy

Jun 9, 2025

·

Stayed 1 night

Stay somewhere different that keeps there rooms somewhat clean. We've stayed here before and it was fine. Horrible this trip'

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and minimalist, some on the small side, with walk in showers and basic storage. Noise travels due to thin walls and proximity to the interstate, and several guests missed in room coffee makers or microwaves; bed comfort and pillows were mixed.

Related guest reviews

6

Chris

Sep 19, 2025

·

Stayed 1 night

Pillows make or break a nights sleep. 4 stacked left me flat 😕

6

Edward

Nov 11, 2024

·

Stayed 1 night

My only real complaint is that there is no coffee maker in the room. You have to go down to the lobby and fill your cup there. When you are up very early, that coffee has been sitting and was bitter to beyond being drinkable. A microwave in the room would have been nice as well. There was a mini fridge but no microwave or coffee maker. For the cost of these rooms, that should be standard equipment.

10

Carolina

Jan 2, 2025

·

Stayed 1 night

Very small room and didn’t have Coffee maker.

6

Brandon

May 22, 2025

·

Stayed 1 night

This Tru would definitely be a 5 star; however, the highway noise is unbearable at night. They probably should have invested more in the windows and soundproofing. It was like we were still eastbound on I-40.

6

Elizabeth

Oct 3, 2025

·

Stayed 1 night

This hotel is fairly new and in good repair. It is next to a very busy road though and the road noise was so bad that the tv was needed for background noise or the intermittent sound of big trucks driving by would interrupt sleep. If you stay here, ask for a room away from the road side of the hotel.

6

Jerry

Mar 2, 2025

·

Stayed 1 night

The hotel was very clean and in excellent condition and all the staff were very friendly. The room was clean and adequate but the bed was very soft and it sagged in the middle. Neither my wife or I slept well at all and my back was very sore in the morning.

6

Ed

Oct 14, 2025

·

Stayed 4 nights

I didn't have pets. The staff was very nice and my room was very clean however the design of the room was awful no microwave in the room I understand the motel had one on the main floor corporate need to review this no coffee maker in the room no ice bucket in the room ice bucket located near the ice machine did not have liners no cups in the room no sink stopper in the sink no drawer to place clothes the bars to hang your clothes was not convenient hanging pants the leg of the pants lay on top of the refrigerator only one chair in the room there were hooks on the wall to hang clothes in my opinion this a upgrade to motel 6 I am not sure who designed the motel but they should have their head examined this was my first time staying there and it my last

6

Christin

Mar 1, 2025

·

Stayed 3 nights

The staff is phenomenal, the rooms are nice, beds are comfortable and the supplied hygiene care products are awesome. The lobby was a great hang out spot and the patio was lovely on a beautiful night. The only things that makes me rank this hotel lower: there’s no coffee maker in the room, so I have to shuffle my hideous booty downstairs at 5:00am for coffee, and because the staff is great they are cheerful and say hi and want to chat and I don’t have the energy for that at 5:00am when I look like a sea monster. There’s also no microwave in the room, so when you are there a week and have leftovers there’s no way to heat them.

6

youshin

Mar 5, 2025

·

Stayed 4 nights

New facility and there is everything you can expect from this brand. Nice and kind staffs and warm breakfast. One down side is that there is no sound proof wall. I woke up a few times by the noise from the next room and hallway. Typical issue in hotels in US but this was a little excessive. I could hear snoring from next room.

6

Robert

Sep 14, 2025

·

Stayed 1 night

Too close to Highway can hear trucks all night.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised for friendly, welcoming front desk staff, with several shout outs to specific team members. Occasional hiccups included brief waits at check in or reservation/key issues.

Related guest reviews

10

Bridget

Apr 15, 2025

·

Stayed 1 night

We were arriving late but the front desk manager was super nice and helpful. We had no trouble finding our room quick and everything was clean.

10

Faustino

Apr 1, 2025

·

Stayed 1 night

Shaun at the front desk greeted us immediately and has been super helpful! We would definitely stay at this property again because of him!

6

Daria

Dec 1, 2024

·

Stayed 1 night

The check in was slow because the receptionist had trouble finding our reservations, we had prepaid but she had trouble making our keys. The lighting in the room was dark. It was difficult to find the switches, there was no bath mat in the bathroom and the bed was terrible for my back. The breakfast was so so. Slow to be refilled. Did enjoy the pool table in the lobby. Will not stay again

10

Melissa

Oct 16, 2025

·

Stayed 1 night

Overall great stay. Newer facility. Fun looking place that made me smile--pool table, designer colors, felt like going over to a friend's home. Very clean and well-maintained facility. Enjoyed the soap and hair care options that were in eco-friendly containers. Staff was welcoming and informative. Shaun (sp?) checked me in. He let me know about amenities and procedures.

10

Troy

May 5, 2025

·

Stayed 1 night

Front desk staff was very friendly.

10

John

Nov 4, 2025

·

Stayed 1 night

Friendly staff. Shawn was very good. Clean room. Highly recommend

2

Meeka

Mar 27, 2025

·

Stayed 1 night

Upon arrival I stood in the lobby waiting to be checked in for 10 minute, before anothe customer came in and went around the corner to locate the desk clerk, he was pleasant young man. I was disappointment not being able to get on the internet to work as its not a secure platform, that set me back for the night I was there. The room was clean, would not pick that side as it was dacing the interstate and so my sleep was broken. Over all it was a good stay.

10

ZeErica

Apr 11, 2025

·

Stayed 3 nights

My stay was amazing. The front desk person Shawnn was amazing. He was always welcoming and very attentive. He made the stay 10 times better with his customer service.

10

Sue

Nov 24, 2025

·

Stayed 1 night

Super friendly front desk staff. Great TV! Great shower!

10

Monica

Aug 4, 2025

·

Stayed 2 nights

It was a great stay, staff was EXCELLENT!! DEFINITELY coming back!☺️

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to I-40 and close to many restaurants and shops; several guests felt the area was safe. Some noted easy access but an awkward access road.

Related guest reviews

10

Julie

Jul 19, 2025

·

Stayed 1 night

This very nice hotel is very convenient for travelers along I-40. It feels very safe and most importantly for us, Pet Friendly. Breakfast is included and coffee is available 24/7. I will definitely seek out Tru by Hilton again.

10

Ann

Sep 20, 2025

·

Stayed 1 night

The nearby shop and dining options were amazing. Very nice area to stay in. I felt very secure as a woman traveling alone.

10

Miguel F Zavala

May 15, 2025

·

Stayed 3 nights

The room was really nice and clean. Looked like a brand new hotel. Location is convenient, as it is near the freeway and down the street from a lot of restaurants ..

10

Sridhar

May 14, 2025

·

Stayed 1 night

Access road to Hotel is pain

10

Mary

Feb 2, 2025

·

Stayed 1 night

We were happy with the cleanliness of our room. The welcome staff was friendly and helpful. It was easy to reach from our travel route. Restaurants were nearby. Although it was close to an interstate, the room was very quiet. Would recommend.

10

Lucie

Sep 15, 2025

·

Stayed 1 night

Great hotel. Convenient to restaurants.

10

Heather

Jun 8, 2025

·

Stayed 1 night

Our check in was great. Lots of friendly faces. The hotel was clean. Beds were comfortable and nice and quiet environment for rest and relaxation. Great location for restaurants and places to go.

8

Peggy

May 17, 2025

·

Stayed 1 night

Location

10

Mary

Aug 8, 2025

·

Stayed 1 night

Very nice property, clean, safe and convenient to highway and dining options. Friendly staff, nice grounds.

10

TyCora

Jul 6, 2025

·

Stayed 2 nights

My family and I loved our recent stay at Tru by Hilton in Jackson. The property was conveniently located near several restaurant and shopping options. It is also close to the major expressway in Jackson. The free breakfast was sufficient with options to satisfy our hunger. The property is tastefully decorated, and the rooms, as well as the hallways and lobby, are clean and well kept. The staff were very professional and helpful. If traveling to and through the area again, we would definitely return to Tru by Hilton - Jackson.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is often described as good with enough options. Some found selection limited or unappealing, noted watery juice or slow replenishment, and coffee quality varied.

Related guest reviews

6

Dennis

Apr 15, 2025

·

Stayed 2 nights

told the staff that the orange juice was watery, they did nothing except to tell me that's what some one else said.

8

Melanie

Jun 26, 2025

·

Stayed 1 night

Very nice rooms, clean and friendly staff. Not much choice for breakfast however.

6

Edward

Nov 11, 2024

·

Stayed 1 night

My only real complaint is that there is no coffee maker in the room. You have to go down to the lobby and fill your cup there. When you are up very early, that coffee has been sitting and was bitter to beyond being drinkable. A microwave in the room would have been nice as well. There was a mini fridge but no microwave or coffee maker. For the cost of these rooms, that should be standard equipment.

10

ANNA

Mar 2, 2025

·

Stayed 1 night

Very new, modern, clean. The staff was awesome. I had a concern with my room and they were very prompt and courteous in responding. I liked that the shower has a door instead of a curtain. It has a towel bar, which is very convenient. A nightlight in the bathroom is a nice, homey touch. The ice buckets are down by the ice machine. Breakfast was excellent.

10

Sharon

Nov 29, 2025

·

Stayed 1 night

Fun place to stay. The rooms were modern and very clean. The lobby had a pool table and games with a large TV. Breakfast was very good. Recommend.

10

Rick

Nov 9, 2025

·

Stayed 1 night

This place was great! Clean, friendly staff, great breakfast, just what we needed!

10

Randolph C.

Apr 16, 2025

·

Stayed 1 night

Very good breakfast. Very much worthwhile stay.

10

Kristina

Dec 1, 2025

·

Stayed 1 night

We stopped in Jackson, TN as a halfway point between North Carolina and Texas. We selected Tru as it was one of the few hotels with availability. As soon as we walked into Tru, our greeting was warm and professional. The style and decor had a vibe. Our room was quaint and comfortable. The breakfast was your normal free breakfast - plenty of options, well prepared, and filling. Only downside - thin walls. However, all neighbors were respectful and courteous. I would recommend👌

10

Susan

Dec 18, 2025

·

Stayed 1 night

Overall, great stay. Rooms were clean and beds were comfortable. Not a fan of the breakfast, as everything was packaged, however they did have some fresh fruit to take. The eggs did not look appealing and since I am GF and health-conscience so there was little to select. Overall great stay--just opted to skip breakfast or eat someplace else. Would stay there again because the important things are taken care of.

8

derek

May 13, 2025

·

Stayed 1 night

This was an overnight stay while traveling. The room was clean and had enough space you didn't feel like you were on top of each other. Breakfast was your typical hotel breakfast. The area had a lot of food options. We would stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $215	5 $121	6 $138	7 $110
8 $110	9 $117	10 $106	11 $120	12 $106	13 $103	14 $103
15 $102	16 $106	17 $107	18 $131	19 $106	20 $103	21 $104
22 $100	23 $109	24 $106	25 $127	26 $120	27 $124	28 $119
29 $100	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
		1 $107	2 $108	3 $114	4 $109	5 $112
6 $102	7 $106	8 $106	9 $108	10 $106	11 $103	12 $104
13 $106	14 $117	15 $122	16 $116	17 $106	18 $126	19 $128
20 $101	21 $106	22 $106	23 $131	24 $106	25 $116	26 $116
27 $106	28 $120	29 $121	30 $130	31 $106

Tru By Hilton Jackson, Tn

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds

Guest reviews of Tru By Hilton Jackson, Tn

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Jackson, Tn

Prices for upcoming dates