Comfort Inn & Suites Dothan Northside Plaza

Remodeling, but did not affect our stay. They had breakfast in another room and pool was not open.

This hotel has been completely remodeled during my last several stays and the replacement of carpet with tile is awesome. Also, the indoor pool is now open! This hitel has recently been reflagged as comfort inns and it is my go to place in dothan

Construction in progress inside and out, yet no notification. Breakfast was moved from lobby (under construction) to a empty room - staff did not communicate new location. Dry wall dust everywhere. Gym and Pool Closed with no notification. Room floor was dirty - wiped with towel and towel was black. Holes in room interior door and walls. Staff stated that no extra towels (they were backordered) - we had 2 sets of towels in room. NO roll away bed - staff stated that they threw them out. Stains on room couch, desk chair arms ripped. Awful Awful Awful. The hotel was full and offered no credit or refund based on the poor condition of the hotel.

Was dissapointed when we showed up to find the hotel pool was closed for renovation. Was not aware of this ahead of time. In fact, the 2st picture shows the nice pool. When I checked in, they had to move me to 3 rooms. The staff was great, but hotel was not. We always choose Country Inn and Suites because of their great properties and rooms, this location was a fail.

The indoor pool is the reason we came but it IS NOT heated and was as cold as spring water. Other than that it’s a good hotel.

Only complaint was the indoor pool was freezing

the amenities we booked for weren't available once we arrived, had we known ahead of time, we wouldn't have booked our stay

All of the amenities were closed including the pool, spa, and fitness center. The breakfast area was closed and it was served in an unused guest room on the first floor with 5 chairs total. The closures were not advertised when booking. The room we had on the third floor was dirty and the shower had clearly not been cleaned between stays. This place was not impressive for the price. Choose somewhere that has the amenities you’re paying for.

The staff was very nice and accommodating. However this hotel is very run down. Breakfast was decent and the beds were clean and comfortable. But the entire place needs a facelift and/deep cleaning. And we were looking forward to the indoor pool which is closed “indefinitely.”

Our stay was nice! The room was very spacious. There were some cosmetic things that weren’t the best. The doors on the closet were not on the track, the shower head was awful, and the floors were pretty dirty. I had to make my kids wear socks the whole time because their feet were black from running around. The pool room was very hot but the thing that regulates the temperature in the pool was broken so the water was really cold. The staff was extremely friendly and professional!

We found a roach in the bathroom when my son was in there. It was hair in the shower and the tub wasn’t clean at all. The floors were not clean at all.

We arrived late on our check in day so we just got ready for bed but noticed the toilet continued to run and the A/C was extremely loud. We wake up take shower the water wouldn’t drain. We leave for a long day at the baseball field. We arrived back at the hotel late, turned on the lights to find roaches everywhere. Disgusting!!!! Do not recommend!!!!

This property needs attention. A large trash can at the end of the hallway on the second floor was filled to the top with trash and another in the parking lot was overflowing, with trash piled up around it. The lobby floor and hallway needed to be mopped. The couch in my room had a large, visible stain on it and the tub floor didn’t look clean.

The state was OK. The lady at the desk was absolutely wonderful. Great customer service, beautiful personality. She was there when I checked in and she was there when I checked out the room was not clean the corners were dirty. It was all over the place a lot of dust built up the corners doesn’t look like you have been mopped in a while, the sheets are clean table was dusty. It just needs a good thorough deep cleaning overseas that needs to follow up

I have a handicap bathroom because of my health, and I was unable to even take a shower because the showerhead was so gross with mold and dirt. I took a picture and showed it to the girl when I checked out that morning. Needless to say I will never return.

For the most part it was good. The bathroom & the floors in the room weren’t the cleanest. I clean house - the floors had spots that hadn’t been wiped up. The shower, you could see the scum & spots on the tiles. The tub & soap dishes were nasty too. The toilet kept running all the time. Room 316

Mold in various places (ice machine, pool). Room was clean and comfortable.

Found used needles in room while traveling with three young children. Staff was super nice and concerned but ultimately couldn’t compensate us despite this dangerous and dirty situation.

My room had clumps of mud in the room, a stained couch that was damp, sheets that had various wet spots, blood on the room door handle. Do not recommend!

Our stay was nice! The room was very spacious. There were some cosmetic things that weren’t the best. The doors on the closet were not on the track, the shower head was awful, and the floors were pretty dirty. I had to make my kids wear socks the whole time because their feet were black from running around. The pool room was very hot but the thing that regulates the temperature in the pool was broken so the water was really cold. The staff was extremely friendly and professional!

It was a very nice stay. However we had to switch rooms 3 times to get a room that the ac worked in. The staff was very apologetic and was very willing to accommodate. Coffee was good and it was a quiet place to stay! Thank you

Clean hotel. You can hear the guest above you, the walls are thin. But the hotel was overall safe and clean.

My door didn’t work so we would take 2-5 min to try and get into our room every time. The air conditioning wouldn’t automatically shut off so you were either freezing through the night or wake up in sweats from no air at all.

The room was clean, comfy and updated. The shower was roomy and the water was hot and had amazing pressure. The bed was soft and very clean.

Hotels.com did not send our reservations to Comfort Inn. It took about 1 hour but Comfort Inn figured it out. A/C was very loud. The bathroom remodel was not good. Mirror did not line up with the sink. Not very good lighting outside. Beds were comfy and clean. Breakfast was good Staff was very helpful and kind

Our stay was ok with exception of our door keypad not working. It did work on our initial entry into the room. It was very difficult for the next couple entries. After that it didn’t work at all. I thought it might be the key cards so I ask clerk to reprogram., which she did. She said “I may want to try both cards at the same time. The thickness of the cards sometimes makes a difference. We have been having trouble with the card reader for that room.” The reprogrammed cards didn’t work. It was late enough into the evening I didn’t want to bother with any longer. I’m don’t know why anyone would be given a room without a questionable working keypad?? Everything else with the hotel was fine. We have stayed here several times and it has always been a good stay.

The desk girl was very friendly, lobby is very nice! Room was not cool when we came in, but turned AC on. Walked next door to Cracker Barrel for dinner n room was cool when we came back. Mini fridge kept drink cold. Microwave sparked after seconds, so made front desk lady aware of issue. Bathroom needs some attention! Toilet stain n mold around tub caulk. Bed was comfortable and we slept well. Waffle at breakfast with coffee was very nice!verYyNICE.nice

Noisy on floor above

Three things cost this property 5 star rating: The second shift desk clerk is rude...and this isn't our first encounter with her. The AC unit in room 217 is very loud, and has not been repaired during the several times we have stayed in that room. The bed is on rollers and won't stay put!

Our stay was nice! The room was very spacious. There were some cosmetic things that weren’t the best. The doors on the closet were not on the track, the shower head was awful, and the floors were pretty dirty. I had to make my kids wear socks the whole time because their feet were black from running around. The pool room was very hot but the thing that regulates the temperature in the pool was broken so the water was really cold. The staff was extremely friendly and professional!

The staff was very friendly and the hotel was clean-BUT the room key didnt work and the staff had to come up to the room everytime to get us in or out !!...they was no telephone, and after we left we needed to call the hotel and no one answered--we literally called for several days as an expensive sweater was left in the room---no one ever answered and we were unable to get a direct line into the hotel

All staff was friendly and helpful. Located near lots of shopping and dining.. Rooms were clean.

This hotel was great. All the staff were amazing. Jessica was awesome. This has to be one of the best staffed hotels. The maintenance man even helped me put batteries in my granddaughters toy. I just cant say enough about my stay. I will return to it.

Front desk phones were not working for the whole three nights I stayed there. I was in a walk-in boot because of foot issue and had to walk downstairs every time I needed something I couldn’t call and ask question because of their phone lines were down the front desk worker was never at the desk. It was always a wait, I only had one washcloth in my room upon arrival, Go downstairs to ask front desk worker to provide me with another washcloth. She said they are all in the dryer there I was having to wait hours before I took showers. I am in a boot. I go back downstairs to retrieve my wash clothes. The facility needs some major upgrading and major attention. That was my first day in my last day. In other words, I did not enjoy my stay.

Front desk was unable to find my reservation and showed no interest in simply honoring the reservation I had. I didn't stay at the property and booked a room at another hotel.

Staff were especially friendly, professional and accommodating.

The hotel had no information on my room or from Expedia. It took a half an hour to get checked in with a call to Expedia, which did not work well.

Loved our stay there! Would definitely come back. Road construction made it a little inconvenient but that won’t last long. Excellent stay! Very clean and bright! Choice of many places to eat. Awesome staff and service!!!

I was stopping in late traveling with my 8 and 10 year old. When we arrived we were sent to a room that was occupied. We were then sent to another room that had not been cleaned and there were no linens for the pull out. The night auditor was asleep on the floor each time we I had go back to the front desk complaining of a hurt foot... Turns out the next day he was faking. The house cleaning staff knocked the next morning and asked if we had a reservation because we were not supposed to be in that room. Clearly they were going through a remodel and that part was not too bad. I can deal with boxes around but the staff was unacceptable... especially with traveling late with kids.

Night Clerk on Friday evening was very good

Restaurant nearby

All was as expected. The room was clean and the staff was friendly. It was in a good location for our needs.

Property was difficult to get to because of major road construction. Hotel was quiet. Hotel was convenient to some shopping and restaurants. Service was great. Hotel was clean.

All staff was friendly and helpful. Located near lots of shopping and dining.. Rooms were clean.

The property was great but there was a lot of construction going on the streets around it

This property was okay, it was getting to the property because of the ongoing construction road work nightmare was a concern for new visitors like us

Great location.

EVERY staff member was super nice and friendly. There was a ton of road construction, which is NOT the hotels fault. I enjoyed the comfort of the bed and pillows. The new furniture, flooring and other upgrades were also very nice.

Loved our stay there! Would definitely come back. Road construction made it a little inconvenient but that won’t last long. Excellent stay! Very clean and bright! Choice of many places to eat. Awesome staff and service!!!

Clayton at the front desk did a great job checking us in. He was friendly and professional. The beds are super comfortable and it’s a nice sized room. There was construction out on the road in front of the hotel so it was a bit confusing to get in.

No heated pool and breakfast is in another room do to renovations.

Property is close to food and shopping. Clean updated rooms. We would definitely stay there again. Only thing i didn't like was breakfast food selection was minimal. They could offer more food.

Very comfortable bed. I got a great night’s sleep. Excellent breakfast.

The breakfast was not kept stocked, we got there at 7 and there was hardly anything out. On the last day of our stay, I ran out of hot water within few minutes of my shower.

Property under remodeling. Many areas under distress. Should be much better in a couple weeks. Garbage truck emptied trash bins at restaurant next door at 2:50 am!!! Blah!!! Breakfast was ok. Regular breakfast room under remodeling.

Hotel was great. the breakfast was not good at all. Gravy was crusty on the sides like it had sat for a whole day. No cereal and there was one muffin. Need to have someone checking on it.

Hotels.com did not send our reservations to Comfort Inn. It took about 1 hour but Comfort Inn figured it out. A/C was very loud. The bathroom remodel was not good. Mirror did not line up with the sink. Not very good lighting outside. Beds were comfy and clean. Breakfast was good Staff was very helpful and kind

Upon arrival is was storming outside ; there was no real parking available close by to check in but obviously cannot fault the property. The front desk associate was extremely pleasant , we arrived MUCH later than we anticipated, we were exhausted and she was just going the extra mile to make sure we were checked in quickly so we could relax . We received a text the pool was closed which was sad as it’s the main reason we booked the hotel for the indoor pool in winter . She advised us the text was wrong , and it was open . Now the room : they are under renovations … the latch on the door for safety at night ; as soon as we arrived to our room the door shut and that thing popped right off . There was an odd smell in the room ; we couldn’t determine if it was paint or urine or an odd mix . Sheets had literal foot prints on them ( luckily we bring our own ) we travel a lot and have become used to bringing our own towels , bedding and toilet paper . Our mini fridge didn’t work, but again we travel a bunch so we used our cooler. Breakfast was the normal; coffee, lemon water, some some juices. Bagels, biscuits, eggs, sausage, waffle maker ( we lined the changed the extra flavor daily , red velvet and cinnamon swirl I think) plus your regular buttermilk. Cereal the basics. The dining area was small but quiet and not crazy. Overall the staff was the best part of the hotel.

Breakfast food is lacking but price for room and room condition worth the saving

Everyone was very nice & helpful. Food was hot & delicious.Room was very clean .All employees were very attentive to our comfort. We would recommend this place to our family & we have had some of our family stay there with us. We will be staying there next time we are in Dothan