Howard Johnson by Wyndham Santa Cruz

Room Clean

Worst experience ever. There were insects on the wall , roof death and alive. I went to the front desk to let them know. And the girl just handed me a card to write the manager. The floor was sticky like they obviously didn’t clean the floor. And a death spider was kill and left behind, housekeeper didn’t took the time to clean it. Honestly was horrible experience for my daughter. She couldn’t sleep at all.

We rented 2 rooms. In one room, the tv and phone did not work, and we couldn't access the wifi. I've told the issues to the front desk, but no one has followed through. We've paid for the hotel and expected to have the access to the equipments and services, needless to say it was unfair. The management has dropped the ball on this. The location is the best part. The breakfast is ok, we didn't expect a continental hot bacon and eggs level. Hot waffle was good.

The room was clean, and the staff was wonderful. It was within walking distance to the pier, the boardwalk, and the markets. I would recommend to anyone this is really a great place to stay.

Clean and in a great location!