Comfort Inn & Suites Hamburg - Buffalo South

I booked several hotel rooms over a busy weekend. Half of my reservation was cancelled because the hotel had overbooked, it left us having to struggle to find another hotel - and pay double what the cost of what we had originally booked. One member of our group checked in to the Comfort Inn for a 4 night stay, but had to leave after the first night because the smell of smoke was too strong. The hotel is not a smoke free property, there is smoking in other rooms, and the smell permeates the hotel, no matter how much air freshner they spray. Do not stay here if you don't smoke, seriously.

Room was filthy, stained sheets and pillows. The breakfast was disgusting, no drinks other then water. And they put oranges in said water and it tasted like pinesole. The pool was closed completely. Staff was useless. We reported issues with the room when we first arrived. Broken door lock, shower curtain rod ripped out of wall, couldn't change tv channel. No one bothered to come try and fix anything. I will never stay at this cheap ass run down hotel. I've had better stays at motel 6 on the side of highways then this place. Oh and before i forget, no one even came to change out garbage bags. We stayed for a weekend and the only reason trash was taken out was because we took it down to the dumpster. And they couldn't even be bothered to come do a turn down and remake the beds or change out towels. So yeah no thank you about this bs place.

It was very clean

The tub was cracked. The caulking was off. The bedspread was ripped.

The breakfast was extremely lackluster. Not great. Not enough options.