Name: Hampton Inn Buffalo-Hamburg
Address: 5444 Camp Road, Hamburg, New York, United States of America, Hamburg, New York, US
Price range: $155–$538 per night
Rating: 8.65

What guests think

At Hampton Inn Buffalo-Hamburg, guests consistently praise the friendly staff, convenient location off I-90, and generally clean, comfortable rooms, while noting an enjoyable complimentary breakfast, but cite intermittent facility outages, occasional noise, and inconsistent housekeeping communication.

Multiple reviews mention the pool being closed or under maintenance, occasional elevator outages, and parking constraints; pet-friendly amenities are appreciated. Rooms are comfortable and often quiet, though thin walls, loud in-room AC, and sliding bathroom doors that limit privacy are noted. Breakfast receives frequent praise for variety and attentive staff, with a few remarks about temperature or basic utensils. Expect a convenient, generally reliable stay, but check facility status and request housekeeping as needed.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool closures or maintenance and occasional elevator outages are reported across multiple stays; some guests also encountered gym closures and limited parking. Pet-friendly features are appreciated.

Related guest reviews

10

Maridy

Dec 18, 2023

·

Staff were very nice. Unfortunately the pool was not open.

8

Christopher

May 18, 2025

·

Stayed 2 nights

Hot water could have been hotter and a little more parking spots otherwise, excellent start and stay staff and super clean

6

Joshua

Jul 23, 2023

·

Stayed 4 nights

Rooms have a musty smell - very damp. Parking lot is shared with two other hotels, and not enough spots. They also allowed several trucks with trailers to take up multiple spots each night, making the parking problems worse. Good location. Nice staff. Decent free breakfast.

4

Nina

Sep 25, 2023

·

Stayed 4 nights

This property should be one of the better hotels in Hamburg, NY, but because of bad management and severe under-staffing it is not. Upon arrival, we were greeted by an exhausted staff member at the desk just going off shift who gave us keys to our room that did not work. Then we discovered that one of the elevators was not in service, and that the fitness facility was "closed for maintainence [sic]". After three days without having our room cleaned, we inquired at the desk about having the room service and were told THEN that we would have to request service. The corridor on our floor was never vacuumed and was littered with all kinds of "crud." The saving grace was that a few staff members -- like the excellent breakfast room attendant -- were outstanding and dedicated. All in all, though, this is not the kind of place that should garner a more than $200/night! Hampton Inns need to look really carefully at who they hire as franchisees for their chain!

2

Bryan

Dec 24, 2023

·

Stayed 1 night

The Expedia website lists the gym but not the pool as closed. I booked here specifically to use the pool and when this was brought to the front desk manager’s attention, she couldn’t have been more rude. It’s false advertising to have the pool listed and I was ripped off. It’s a huge disappointment from both Expedia and Hilton both. I doubt I’d book with either again.

10

CHRISTINE

Nov 19, 2023

·

Stayed 2 nights

The pool and work out rooms were under construction my room was still $150.00 an night

4

UNA

Jul 24, 2023

·

Stayed 1 night

I’m sorry from staff doesn’t mean anything when they don’t care and have no solution to parking problem. We had to park way past Hampton parking lot and past another hotel parking lot, just to hear from staff that Hampton was fully booked. Doesn’t being a booked room at Hampton mean I can park at Hampton? At check in I was asked for my email and phone number. I asked why and was told since I booked with a third party it was needed. I had to say my email and phone out loud. When I asked for my room number staff told me it was written on the card and she couldn’t say it out loud for privacy. What??? My email and phone number aren’t private????

8

James

Oct 23, 2024

·

Stayed 6 nights

I stayed six nights. Elevator was not working for five of those days. My knees and legs hurt. I was on the top floor. Also, the pool was under maintainance. There should have been a deduction in the price for the room because i was under the assumption all of the amenities would be available. The room was very comfortable and very clean. The breakfasts were excellent. Great selection of food items and very tasty.

10

Jason

Jul 14, 2025

·

Stayed 3 nights

Room was great, AC worked really well during the 90+ degree weather. The staff was very friendly and the cleaning staff were all local folks. If ya know what I mean. Nice breakfast area, that we used as an after party spot when we were coming back from the local Macedonian Festival. Only negative, one elevator was down..stopped running when we were in it! :) Will definitely stay again next year!

4

Joshua

Oct 22, 2024

·

Stayed 1 night

Elevator was down, also pool wasn’t available to use. After paying jacked up rates due to the bills game, you’d think they would have mentioned the shortcomings prior to reserving

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Cleanliness

Cleanliness is a common strong point, with many describing rooms and public areas as very clean. However, several reviews noted dirty bathrooms or carpets and inconsistent housekeeping frequency or communication.

Related guest reviews

10

Michael

Dec 10, 2025

·

Stayed 4 nights

very clean and very courteous

6

Johanna

Nov 19, 2024

·

Stayed 1 night

Footprints all over room entry floor and bathroom. Hair in shower.

6

Linda

Aug 27, 2024

·

Stayed 1 night

Bathroom was dirty

8

Rushelle

Sep 5, 2025

·

Stayed 1 night

Room was clean. Staffs were excellent only thing the carpet in hallway you can see the dirt. Overal experience 9.5/10. Book the room

6

IChin

Dec 27, 2024

·

Stayed 2 nights

The hotel is not as clean as it used to be. The carpet had crumbles and the floor had foot prints all over. Everything else was good.

10

Donald

May 19, 2023

·

Stayed 1 night

Property is clean and modern. Staff is friendly and helpful. My room was ready 2 hours ahead of time. Definitely would recommend this property

4

Ellery

Jun 3, 2025

·

Stayed 1 night

Room was not clean!

6

Tamara

Feb 12, 2024

·

Stayed 2 nights

The rooms could have been cleaner. Specifically the bathroom and flat surfaces. The commode had urine build up at the back of the seat and the shower had pieces of hair everywhere. The plat surfaces had dried up candy and stick substance. I ended up wiping Everything fown with Clorox wipes.

10

Tracy

Jul 13, 2025

·

Stayed 4 nights

Hotel was very clean, comfortable and a pleasure to stay at.

8

Savanna

Sep 10, 2025

·

Stayed 1 night

Could have been cleaner but not too bad

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AI-generated summary based on recent guest reviews

Rooms

Many found the rooms comfortable with good beds and, in some cases, quiet. Recurring drawbacks include noise from adjacent rooms or AC units, sliding bathroom doors that reduce privacy, occasional small layouts, and a few reports of poor mattress quality.

Related guest reviews

8

Michael

Nov 27, 2023

·

Stayed 4 nights

The beds were horrible. They were hard and lumpy. We did not sleep well and ached in the morning.

8

CHRISTINE

Nov 9, 2024

·

Stayed 1 night

My room window was overlooking a wall. No problem for me, I arrived late and got up early. But that would be nice to be told when making the reservation, in case I was going to stay in the room...

6

Marjorie

Oct 8, 2023

·

Stayed 1 night

Noisy neighbor above us, noisy traffic outside, concave mattress, good shower

8

Jennifer

May 22, 2023

·

Stayed 2 nights

It was extremely loud above my room both nights and I couldn't sleep.

8

Scott

Oct 16, 2025

·

Stayed 1 night

Only issue we had, pillow small and too soft.

8

samantha

Feb 19, 2025

·

Stayed 1 night

It was a nice stay, comfortable bed, kind staff. The walls were thin but nothing noise during my sleep.

10

DUNCAN

Feb 24, 2025

·

Stayed 1 night

Easy access to I 90 and local eateries, etc. Specific to the room, we noticed the bathroom door was a slider style but didn't provide privacy as it was an inch out from the walls and didn't lock. This could be helped by adding a strip of wood to either end of the trim to cap the ends. The breakfast was great - only suggestion would be to keep some heat under the pan of eggs, meat, potatoes as these were not hot. Other suggestion regards security - my wife heard someone knocking on doors, including ours, on the 4th floor where we were, very late at night. She obviously didn't answer it but this was creepy. We realized that no one is at the desk most of the time, and although other outside doors require a key for entry, the main door does not, so anyone can walk in, take the elevator and do as they please. Suggest perhaps require a room key or a phone call to be allowed in beyond say 11 pm until 6 am.

8

Edward

Apr 26, 2025

·

Stayed 4 nights

Every staff member we interacted with was very friendly and helpful! Location was convenient. Breakfast was good with a wide variety and nice dining room. Stayed four nights but only had two good sleeps. First night was awakened at 5:00 am by a loud mechanical clicking sound in the wall that repeated every minute or two. Also had late night noisy neighbors on one side and above. Staff was very helpful and moved us to another room on top floor which was much quieter night two. Third night again had noisy neighbors into the wee hours (soundproofing between rooms could be better). Fourth night was quiet and peaceful. Ask for an upper floor room and hope the neighbors are considerate!

10

Patricia

Sep 15, 2025

·

Stayed 2 nights

Very quiet rooms except for the noisy air conditioning unit. Why do most hotels have units that wake the dead? Couldn’t hear anything next door or in the hall. Very clean, towels were nice and soft. Breakfast was standard Hampton Inn fare, which I am never a fan of. Price was high, but on par with other like hotels in the area. Bed was a bit soft, but okay. I will use them again when I need a clean, decent place to stay!

8

Heather

Jun 30, 2024

·

Stayed 2 nights

Location was convenient to our destination, the ac in our room was noisy. Overall wasn’t too bad.

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Service

Staff are frequently praised as friendly, welcoming, and accommodating, with specific shout-outs to team members. Some guests, however, experienced indifferent or absent front-desk service and confusion around housekeeping requests or issue resolution.

Related guest reviews

10

Debra

Aug 17, 2025

·

Stayed 2 nights

Wonderful place to stay. The staff was wonderful and very accommodating to our needs and always so welcoming and asking about our trip. Breakfast was great as well and Michael was very helpful in giving us healthy options for breakfast. Would definitely recommend this hotel!!!!

6

Spencer

Jun 30, 2025

·

Stayed 5 nights

Overall we were happy with our stay except for the room service. This was a 5 day stay for a funeral for a relative. The first morning the towels were changed and garbage removed. No service was provided and we were left with overflowing garbage and wet towels. Each night we returned late as we had to make arrangements. When I talked to the night clerk she said we had to request service. When I told her there was no sign in the bathroom to let us know. She replied that it was on their website No apology and a maid never entered our room At first I thought I had left the do not disturb sign on door but the second morning I made sure I removed it and the rooms on either side of us were being cleaned when we left. The night clerk did give me clean towels. It would seem like a simple thing to have a small notice in the room to inform like every other hotel does since the pandemic. I guess I will need to read the entire website or just use a more user-friendly place. We have liked the Hampton Inn and this may just the Buffalo hotels policy

6

Kimberly

Feb 4, 2024

·

Stayed 1 night

Not the best. Night staff at the front desk was grumpy and condescending, the room they gave us had a window looking directly at the side of a building 6ft away, despite the hotel not being busy at all. The rooms are VERY tight. The bathroom door is barn door style, but the way they have it installed makes it so there are huge gaps between the door and the wall, allowing for ZERO privacy while doing your business. Such a weird place. Pool didn’t open until 9am. I’ll be in the area again and will not book a stay here again.

4

VIBHAS

Jul 22, 2024

·

Stayed 2 nights

I had a mixed experience. Unfortunately, the hotel couldn't provide me with a room key due to a system issue for the majority of my stay. This was quite inconvenient as I had to rely on staff to access my room each time. It wasn't until the last night of my stay that the issue was resolved and I finally received a key. Adding to the frustration, the front desk staff were not exactly apologetic for my inconvenience and the situation. This indifferent attitude significantly diminished the overall quality of my stay. Aside from this, the room itself was clean, comfortable, and well-maintained. Housekeeping did an excellent job, and the amenities provided met my expectations. The breakfast offerings were standard but satisfactory, with a decent variety of options to choose from. The common areas, including the lobby and dining area, were kept tidy and in good shape. However, the key issue and the indifferent attitude of the front desk staff overshadowed what could have been a pleasant stay.

10

Tonya

Nov 20, 2024

·

Stayed 2 nights

The staff was exceptional and went out their way to assist/ensure my stay was pleasant. I would definitely recommend this hotel to family/friends. I will stay here again when I come back to Buffalo.

10

John

May 3, 2025

·

Stayed 4 nights

Staff were friendly and happy to do their jobs

10

Michael

Nov 1, 2023

·

Stayed 1 night

Great staff. Easy and fast check in 24 hour coffee Clean spacious room. Comfy!!!!

10

Tricia

Sep 30, 2025

·

Stayed 1 night

It was a great stay, clean room, friendly staff and pet friendly!

2

Nick

Aug 21, 2024

·

Stayed 1 night

The property is nice at a first glance. The bathroom was not that clean and the staff was not helpful. I was traveling for business and needed all my receipts for reimbursement. When I asked for receipts for any additional drinks or food purchased at the front door, two different staff members stated it was not simple to print individual receipts and it was only convenient for them if i had charged it to the room. Because of this I will not be getting reimbursement for several food items purchased there and I will not be staying there in future business trips. I had no problems at any other hotel that I have stayed at.

8

Marc

Jun 2, 2024

·

Stayed 4 nights

I could never find anyone at the front desk. I waited 10 minutes at check-in and no one ever showed at check-out. It does not seem too hard to leave a note on the counter with the time you walked away and the time you will return. On a positive note, the morning breakfast staff was awesome. I wish Expedia mentioned there were repairs being made at the hotel. I have family close by so I need this hotel to do better so I do not have to travel from further away.

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Location

Conveniently located just off I-90, close to Highmark Stadium and numerous dining options. Some road noise and the presence of adjacent budget motels affected the feel for a few guests.

Related guest reviews

8

Annick

Nov 23, 2024

·

Stayed 1 night

The proximity to the bills stadium

10

lori

Nov 14, 2024

·

Stayed 1 night

The hotel was very clean, easily accessible off the interstate. The front desk staff was exceptionally friendly, and the breakfast was a nice assortment of hot and cold foods. The rooms were clean and the beds were comfortable. The only minor issue was the noise from the trucks and traffic between 4 and 6 AM. I would still rate it a pleasurable stay.

10

Daniel Emery

Nov 21, 2024

·

Stayed 3 nights

Great location, lots of dining options near by. Property was clean, staff was friendly.

8

stephen

Sep 27, 2024

·

Stayed 2 nights

Nice property. Great breakfast. Creepy hotel behind it. Looks out of place. No dresser for your clothes. Very nice staff and cleaning people. Parking is a little confusing. I give it 4 Stars which is accurate

10

Jasmine

Oct 14, 2024

·

Stayed 4 nights

Lovely hotel, with lovely staff. Breakfast was great. Easy to get to most places from here. Great restaurants around. Only con is other motels just behind was just a bit sketchy looking.

8

Jeremy

Jan 15, 2025

·

Stayed 1 night

Great staff, clean and safe. Close to Highmark stadium.

8

Matt

Nov 3, 2023

·

Stayed 2 nights

Traffic around hotel wasn’t bad at all and near exit for 90 is nearby. Plenty of restaurants nearby.

10

DUNCAN

Feb 24, 2025

·

Stayed 1 night

Easy access to I 90 and local eateries, etc. Specific to the room, we noticed the bathroom door was a slider style but didn't provide privacy as it was an inch out from the walls and didn't lock. This could be helped by adding a strip of wood to either end of the trim to cap the ends. The breakfast was great - only suggestion would be to keep some heat under the pan of eggs, meat, potatoes as these were not hot. Other suggestion regards security - my wife heard someone knocking on doors, including ours, on the 4th floor where we were, very late at night. She obviously didn't answer it but this was creepy. We realized that no one is at the desk most of the time, and although other outside doors require a key for entry, the main door does not, so anyone can walk in, take the elevator and do as they please. Suggest perhaps require a room key or a phone call to be allowed in beyond say 11 pm until 6 am.

8

Cynthia

Jul 28, 2024

·

Stayed 2 nights

Great location! Rooms were adequate.

10

Ben

Sep 11, 2025

·

Stayed 1 night

An oasis in the middle of the highway desert. Great location. Easy on and off turnpike. Spendy but well worth the cost.

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Dining

Complimentary breakfast is widely praised for variety and attentive staff, with options accommodating some dietary needs. A few guests found items lukewarm or the utensils basic.

Related guest reviews

6

james

Dec 31, 2024

·

Stayed 4 nights

nice selection of food for the am so why ruin it by trying to save pennies? Shredded cheese for the scrambled eggs...nice. Too bad it'd take a blow torch to melt it. Cheapest, smallest, thinnest plastic utensils made by man...tried eating scrambled eggs with the fork..might as well have used chop sticks...too small. so could be a great feature if you'd spend an extra 25 cents per customer. Ruined by you saving nickels. Rest of stay over Xmas was ok..some issues with bathroom sink and commode. I always used to look for a Hampton to stay in when on a trip. Not anymore

10

lori

Nov 14, 2024

·

Stayed 1 night

The hotel was very clean, easily accessible off the interstate. The front desk staff was exceptionally friendly, and the breakfast was a nice assortment of hot and cold foods. The rooms were clean and the beds were comfortable. The only minor issue was the noise from the trucks and traffic between 4 and 6 AM. I would still rate it a pleasurable stay.

10

Jessica

Aug 10, 2024

·

Stayed 1 night

Having dietary restrictions can be difficult when traveling... I know it's just a little thing, but having an alternative milk option that I could put in my coffee before a long drive was great! Thank you!

10

Will

Oct 20, 2024

·

Stayed 2 nights

Friendly staff, great breakfast, nice room

10

Debra

Aug 17, 2025

·

Stayed 2 nights

Wonderful place to stay. The staff was wonderful and very accommodating to our needs and always so welcoming and asking about our trip. Breakfast was great as well and Michael was very helpful in giving us healthy options for breakfast. Would definitely recommend this hotel!!!!

10

Denise

Oct 18, 2024

·

Stayed 1 night

Great hotel, friendly staff, amazing breakfast

10

JANET

Aug 20, 2025

·

Stayed 1 night

Great staff! Wonderful breakfast

10

Patricia

Sep 15, 2025

·

Stayed 2 nights

Very quiet rooms except for the noisy air conditioning unit. Why do most hotels have units that wake the dead? Couldn’t hear anything next door or in the hall. Very clean, towels were nice and soft. Breakfast was standard Hampton Inn fare, which I am never a fan of. Price was high, but on par with other like hotels in the area. Bed was a bit soft, but okay. I will use them again when I need a clean, decent place to stay!

10

Manisha

Aug 29, 2023

·

Stayed 1 night

Clean property. Good breakfast and it accommodated different dietary restrictions. Staff was friendly and nice.

10

Bruce

Nov 28, 2025

·

Stayed 1 night

We almost always book at this still-fairly-new Hampton in Hamburg. It is near family and has always treated us well. Accommodations are just right, clean and we enjoy the bountiful breakfast.

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Month	Average price
January	$183
February	$136
March	$144
April	$143
May	$192
June	$206
July	$224
August	$266
September	$238
October	$190
November	$184
December	$164

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $229	15 $227	16 $456	17	18 $346	19 $322
20 $171	21 $259	22 $243	23 $237	24 $308	25 $347	26
27 $499	28 $262	29 $251	30 $255

Su	Mo	Tu	We	Th	Fr	Sa
				1 $217	2 $294	3 $538
4 $452	5 $166	6 $167	7 $167	8 $166	9	10 $256
11 $200	12 $164	13	14 $167	15 $186	16	17 $235
18 $166	19 $160	20 $164	21 $161	22 $187	23 $209	24 $240
25 $209	26 $158	27 $156	28 $155	29 $156	30 $195	31 $466

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Refrigerator & Microwave

Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Rollin Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Buffalo-Hamburg

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