Name: Fairmont The Norfolk
Address: Harry Thuku Road, Nairobi Central, Nairobi, Nairobi (and vicinity), Kenya, Nairobi, Nairobi County, Kenya
Rating: 8.48

Guest reviews

8.5

Very good

Based on 184 verified reviews

Who stays here?

Business

37%

Couple

29%

Family

14%

Group

12%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Fairmont The Norfolk, travellers highlight a gracious heritage setting with lush courtyards, a central Nairobi location, and consistently friendly, well trained staff, complemented by clean, comfortable rooms that feel welcoming after time in the city.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Guido

25 Feb 2026

·

Stayed 3 nights

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?

10

Robert

7 Jan 2026

·

Stayed 2 nights

So good I didn’t want to leave the hotel to tour.

10

Tobias

25 Dec 2025

·

Stayed 1 night

Amazing continental hotel with rich history

10

Erdene

3 Dec 2025

·

Stayed 2 nights

Charming hotel with amazing staff.

10

jeremy

30 Nov 2025

·

Stayed 4 nights

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).

Harry Thuku Road, Nairobi Central, Nairobi, Nairobi (and vicinity), Kenya

Location

A stay at Fairmont The Norfolk places you in the heart of Nairobi, steps from University of Nairobi and a 4-minute drive from Kenyatta International Convention Centre. This family-friendly hotel is 2.4 mi (3.9 km) from Sarit Centre and 3.4 mi (5.5 km) from Yaya Centre.

University of Nairobi(0.1 Miles)

Chandaria Centre for Performing Arts(0.1 Miles)

Kenya National Theatre(0.1 Miles)

Jeevanjee Gardens(0.3 Miles)

City Market(0.5 Miles)

Tom Mboya Statue(0.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:30

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, the hotel offers free valet parking on-site. However, parking is limited.

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately KES 30 for adults and KES 15 for children. Children aged 5 and younger eat free breakfast.

Check-in is from 2:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Yes, the hotel provides airport shuttle services for a fee of KES 8000 per vehicle (one way). To arrange the transfer, guests must contact the hotel 48 hours prior to arrival.

The hotel offers step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

The hotel is located in the heart of Nairobi, just steps from the University of Nairobi and a 4-minute drive from Kenyatta International Convention Centre. It is 2.4 miles from Sarit Centre and 3.4 miles from Yaya Centre.

Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

Children aged 5 years and younger can stay free when occupying the parent or guardian's room, using existing bedding. The hotel is family-friendly and offers amenities suitable for children.

Fairmont The Norfolk

Amenities

Property description

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