Name: Best Western Smiths Falls Hotel
Address: 88 Lombard St., Smiths Falls, Canada, Smiths Falls, Ontario, CA
Price range: $104–$201 per night
Rating: 8.2

What guests think

Across reviews of Best Western Smiths Falls Hotel, travelers frequently note very clean rooms and generally friendly, helpful staff, while appreciating the convenient location near restaurants, downtown sights, and the Rideau Canal.

The complimentary breakfast is often enjoyed, though some guests found the selection limited or items dry. Common downsides include the lack of an elevator to second-floor rooms, occasional noise from HVAC or neighboring guests, and patchy Wi-Fi. The outdoor pool is appreciated when open, though a few reviews cite closures or maintenance or cleanliness issues. Expect a straightforward stay with solid basics in a convenient small-town location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is an outdoor pool that many enjoyed, though a few found it closed or in need of upkeep; laundry and ample parking are available. Several reviews note no elevator to the second floor and a side door lock or handle issue.

Related guest reviews

8

Paul

Dec 29, 2022

·

Stayed 19,354 nights

Convenient location. No elevator

10

CLaudine

Jul 13, 2025

·

Stayed 1 night

Great pool and location would book again

2

Cassandra

Aug 7, 2024

·

Stayed 2 nights

We had more than one issue finding someone else’s fecal matter in our bathroom. Told desk staff, they sent someone to clean, contacted Expedia and asked if I should talk to Expedia about my issues or the hotel. They said them. They responded saying best western refused to do anything for me because “it wasn’t reported to the desk”, which it most definitely was. Super frustrated with this issue and will make sure anyone who is visiting our family in Smith’s Falls goes elsewhere. The pool liner was dirty and had a foot long section coming apart from the wall. Cigarette butts floating in pool. Staff was friendly

8

Michelle

Jun 9, 2024

·

Stayed 2 nights

Positive: Staff were wonderful at front desk, breakfast room staff was amazing, housekeeping was good. Breakfast was great, especially strawberry preserves for waffles. Improvements needed: Room with two beds had two doubles, not two queens so was close quarters. Pool was not in service so was disappointing as that was one of the reasons we chose this hotel.

8

Gary

Aug 16, 2025

·

Stayed 1 night

Clean and simple. Easy check-in. Pool area was clean and welcome in the heat! No food on site, and only fast food outlets in walking distance. Laundry area was useful!

10

TIM

Aug 12, 2024

·

Stayed 1 night

Nice hot breakfast included, great pool area. Short walk to downtown and the Rideau Canal.

10

jennifer

Jul 14, 2023

·

Stayed 3 nights

Great stay. A bit expensive however very clean, great breakfast, good location. Staff is friendly. Nice outdoor pool. No complaints!

10

Lorraine

May 7, 2023

·

Stayed 1 night

Clean, convenient location and lots of parking. Great breakfast!

8

Jeffrey

Feb 29, 2024

·

Stayed 1 night

Great in all ways except the side door to the parking lot was missing a lock and handle

8

Brenda

Aug 19, 2024

·

Stayed 1 night

Didn’t like the fact that I was on the second floor and no elevator. Loved the outdoor pool. Was warm and big enough to do lengths. Nice lounge chairs. Pool was very clean.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is praised across many stays, with rooms and common areas often described as very clean. A few guests reported lapses such as missed servicing or bathroom hygiene issues.

Related guest reviews

10

Smiti

Oct 7, 2025

·

Stayed 1 night

Clean room.helpful staff.

10

Wendy

Nov 17, 2025

·

Stayed 1 night

Clean room, nice staff.

2

Cassandra

Aug 7, 2024

·

Stayed 2 nights

We had more than one issue finding someone else’s fecal matter in our bathroom. Told desk staff, they sent someone to clean, contacted Expedia and asked if I should talk to Expedia about my issues or the hotel. They said them. They responded saying best western refused to do anything for me because “it wasn’t reported to the desk”, which it most definitely was. Super frustrated with this issue and will make sure anyone who is visiting our family in Smith’s Falls goes elsewhere. The pool liner was dirty and had a foot long section coming apart from the wall. Cigarette butts floating in pool. Staff was friendly

8

Gwen

Nov 22, 2025

·

Stayed 1 night

Very clean rooms. Breakfast was a little disappointing. More of a continental breakfast not hot buffet as advertised. No coffee in rooms.

8

Edward

Jul 27, 2025

·

Stayed 1 night

Hotel is very clean and welcoming.

4

Sara

Jun 17, 2024

·

Stayed 2 nights

It was fine. Room wasn’t serviced despite leaving sign on door.

6

Mary

Aug 26, 2025

·

Stayed 2 nights

Wasn’t our best stay. The room was not clean. The blow dryer was never wiped by the looks of it. I took a photo of the dirt underneath the desk. I would recommend something better than the paper voucher for breakfast if it is a concern that people are wandering in off the streets for food. It’s awkward to stop and ask people mid bite for their room number. Change the system if it’s that important to track who is having breakfast. It definitely made me feel unwelcome. Strangely the alarm on the clock went off at 6 a.m. I say strangely because it didn’t go off our first night there. And we didn’t touch the clock. Very odd. For almost $200 a night in that area it was overpriced. The wifi was spotty. It’s in need of updating. I would not recommend.

10

Nathan

Oct 13, 2025

·

Stayed 4 nights

Rooms were very clean, staff were friendly and breakfast was great.

8

Jaidyn

Feb 6, 2026

·

Stayed 1 night

Room was clean and in good condition. Breakfast wasn’t horrible. Suggestion, train your staff on customer service. Most were not very friendly and spoke extremely quiet.

10

Veronica

Oct 18, 2025

·

Stayed 6 nights

Hotel was very clean. Staff was friendly n helpfil. My only minor complaint was the free breakfast, it was the same everyday.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and quiet, but several guests mention dated decor, worn mattresses, noisy HVAC or fridges, and older TVs. Some noted bed size discrepancies, very low toilets, and spotty Wi-Fi.

Related guest reviews

4

Peter

Nov 17, 2025

·

Stayed 1 night

Noisy guests in room next door (105). I was in 107 and complained to front desk a couple of times, however, the situation did not improve so I asked to be moved to another room around midnight.

6

Christine

Jun 25, 2025

·

Stayed 1 night

Rooms and furniture need a renovation. It is shabby and old. Bed was making all kind of noises and mattress was worn out and uncomfortable. Highlight was the breakfast and they keep the breakfast area immaculate.

8

Blair

Mar 24, 2024

·

Stayed 2 nights

The room was clean the bed was comfortable and it was quiet at night. The tile on the Jacuzzi has some tiles that were broken. Not the best impression to leave your guest.

6

Stacey

Dec 29, 2023

·

Stayed 1 night

Clean and comfortable. Check in staff was super friendly. I had a jacuzzi room and the jacuzzi didn’t work properly, which was disappointing. Overall a good stay except for the jacuzzi.

6

Neal

Nov 9, 2025

·

Stayed 1 night

This hotel is clean and well maintained. If you request a second floor unit - there is no elevator. The toilet in our room was not filling properly and after a flush in the middle of the night the tank refill stuck on with water constantly running requiring myself to repair it. The in room heater was loud and came on and off with short run cycles leading to a sleep disturbed night. We didn't have the breakfast there and checkout was simple. Aside from the heater and toilet - the stay was OK and I would rate the hotel as average.

6

Justine

Nov 15, 2024

·

Stayed 2 nights

Easy check in and rooms were clean , found the tv needed to be updated horriblenpicture quality

6

Mary

Aug 26, 2025

·

Stayed 2 nights

Wasn’t our best stay. The room was not clean. The blow dryer was never wiped by the looks of it. I took a photo of the dirt underneath the desk. I would recommend something better than the paper voucher for breakfast if it is a concern that people are wandering in off the streets for food. It’s awkward to stop and ask people mid bite for their room number. Change the system if it’s that important to track who is having breakfast. It definitely made me feel unwelcome. Strangely the alarm on the clock went off at 6 a.m. I say strangely because it didn’t go off our first night there. And we didn’t touch the clock. Very odd. For almost $200 a night in that area it was overpriced. The wifi was spotty. It’s in need of updating. I would not recommend.

8

Doug

Nov 24, 2024

·

Stayed 1 night

Refrigerator and heater units were very noisy, interrupting our sleep.

6

Neil

May 5, 2024

·

Stayed 4 nights

Found beds uncomfortable Toilet felt lik I was sitting on floor that’s how low it felt and I wish the room had microwave One in Koby but inconvenient

6

Deb

Dec 30, 2023

·

Stayed 2 nights

Overall this was a decent stay for good value. The room was overall fairly clean and well maintained. I had not looked closely at my booking and was quite surprised to realize it was two double beds instead of queens. Clearly it used to be queens as the headboards were too large for the beds. The room was big enough for queens. No idea why the change was made. Makes it for a tight squeeze for a family. The breakfast was standard. Nice option to not have to eat out. At the time of our stay the hotel was setting up a new payment system that wasn’t working. So they were asking for a cash deposit of $100. That seems very unrealistic expectation for many. Overall it will do the trick and not break the bank.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with smooth check-in and attentive breakfast attendants. However, a few guests experienced unwelcoming or unresponsive service and occasional check-in or room-access issues.

Related guest reviews

6

Isabelle

Oct 21, 2025

·

Stayed 1 night

The breakfast was sparse and did not look very good. My room was not even ready even though the ckerk gave me the key to enter. Had to be given a different type of room.

8

Joseph

Jul 3, 2024

·

Stayed 2 nights

Breakfast staff was remarkable! She interacted with guests by checking in and asking if they needed something and replenished food quickly when it was running low. Great job!!

6

Wendy

Oct 21, 2025

·

Stayed 1 night

Hair found cooked in food. Staff member rude. No follow up from management as promised.

10

David

May 7, 2025

·

Stayed 1 night

Person working the desk was absolutely amazing. I believe her name was Linda (i think). But she was a real gem.

10

Blair

Jan 27, 2025

·

Stayed 1 night

Every time we stay there, the staff is always so nice.

6

Philippe

Aug 19, 2025

·

Stayed 1 night

Personnel de l'hôtel est entré dans ma chambre totale matin pendant que je dormais encore

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8

Michelle

Feb 19, 2023

·

Stayed 1 night

The front desk employee (Dave) was amazing. We came for a hockey tournament, which is never easy on hotel employees. He never lost his patience with the kids. Helped us get a conference room to congregate in, and was just overall plesant.

10

Cheryl

Mar 19, 2025

·

Stayed 1 night

Easy, efficient and friendly check-in. Room was clean and comfortable and price was right!

8

Jaidyn

Feb 6, 2026

·

Stayed 1 night

Room was clean and in good condition. Breakfast wasn’t horrible. Suggestion, train your staff on customer service. Most were not very friendly and spoke extremely quiet.

10

Jeff

Oct 19, 2023

·

Stayed 1 night

Excellent one night stay. Very clean room and comfortable bed. The front desk staff were extremely friendly and very helpful

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Location

Location is convenient to downtown, the Rideau Canal, highways, and numerous restaurants, with several places walkable. Guests found it practical for visits to area attractions and nearby towns.

Related guest reviews

10

Eric

Aug 28, 2025

·

Stayed 1 night

The property was centrally located with lots of restaurants nearby.

10

TIM

Aug 12, 2024

·

Stayed 1 night

Nice hot breakfast included, great pool area. Short walk to downtown and the Rideau Canal.

10

Stewart

Aug 15, 2024

·

Stayed 2 nights

Easy access to town and highways. The staff was friendly, informed about the area and extremely helpful. The hotel was clean with a pleasant breakfast area. The room was very clean also. Could have had better pillows but that’s minor to all else. Great stay.

10

Henry

Apr 10, 2025

·

Stayed 1 night

Was there on business the hotel was conveniently located for my purposes

10

Lorraine

May 7, 2023

·

Stayed 1 night

Clean, convenient location and lots of parking. Great breakfast!

8

Gareth

Mar 3, 2025

·

Stayed 1 night

Clean and convenient for travelers with all the basics within a couple of blocks

10

Luc

Aug 5, 2024

·

Stayed 1 night

Excellent staff. Location very convenient. Rooms very clean. Breakfast very good.

8

Robert

Sep 30, 2025

·

Stayed 1 night

Convenient and accessible. Was going to Perth but all hotels there were booked and this was easily accessible to Perth!

8

Michelle

Oct 10, 2025

·

Stayed 1 night

The location was great as it was close to several restaurants. Our room was clean and my only thing to note is that there are no elevators to the second floor. Breakfast was excellent and the staff were friendly and accommodating

10

Ross

May 30, 2025

·

Stayed 1 night

Very clean. Good location.

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Dining

Complimentary breakfast receives frequent praise for hot and cold options and good organization. Some guests found the selection limited or items dry or oddly flavored.

Related guest reviews

10

Christine

Jul 11, 2023

·

Stayed 3 nights

This hotel was amazing! The rooms were clean and up to date! The staff were the most friendly I have ever met! The breakfast which was included was sooo good and lots of options and was super clean! You could walk to tons of stores, restaurants etc. I highly recommend this hotel and will stay here again next visit 100 percent :)

8

Joseph

Jul 3, 2024

·

Stayed 2 nights

Breakfast staff was remarkable! She interacted with guests by checking in and asking if they needed something and replenished food quickly when it was running low. Great job!!

8

Gwen

Nov 22, 2025

·

Stayed 1 night

Very clean rooms. Breakfast was a little disappointing. More of a continental breakfast not hot buffet as advertised. No coffee in rooms.

10

Mary

Nov 5, 2024

·

Stayed 3 nights

Lovely hotel. Great staff, clean, quiet, good value. Continental breakfast turned out to be hot and cold choices covering all aspects served in a lovely dining area. Even make your own waffles! Great coffee. Close to all major shopping, some within walking distance. Totally recommend this little gem.

10

Gale

Aug 3, 2024

·

Stayed 2 nights

Room was excellent, very clean and beds were really comfortable. Would highly recommend. Only downfall breakfast could have had more options and opened later.

10

Matthew

Dec 22, 2025

·

Stayed 1 night

Room was clean and comfortable l. The breakfast options were limited and dry.

8

Richard

Aug 12, 2025

·

Stayed 2 nights

Nice hotel, breakfast has a little to be desired compared to other chains.

8

Craig

Jul 16, 2023

·

Stayed 1 night

Great breakfast included!

10

Nathan

Oct 13, 2025

·

Stayed 4 nights

Rooms were very clean, staff were friendly and breakfast was great.

10

ZHEN

Oct 27, 2025

·

Stayed 1 night

the room is clean, the breakfast is great. the stuff if helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$94
February	$105
March	$100
April	$105
May	$111
June	$115
July	$124
September	$132
October	$105
November	$99
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $129	3 $148
4 $108	5 $108	6 $105	7 $104	8 $111	9 $126	10 $117
11 $108	12 $114	13 $105	14 $107	15 $107	16 $126	17 $125
18 $107	19 $107	20 $106	21 $107	22 $107	23	24 $172
25 $107	26 $107	27 $107	28 $107	29 $107	30 $113	31 $113

Best Western Smiths Falls Hotel

Prices for Best Western Smiths Falls Hotel

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds

Standard Room, 1 Queen Bed, Refrigerator

Standard Room, 1 King Bed, Refrigerator

Standard Room, 1 Queen Bed, Accessible

Deluxe Room, 1 Queen Bed, Jetted Tub

Guest reviews of Best Western Smiths Falls Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Smiths Falls Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $201	19
20 $110	21 $117	22 $129	23 $120	24 $116	25 $147	26
27 $104	28 $107	29 $104	30 $105