Name: Extended Stay America Suites - Chesapeake - Crossways Blvd
Address: 1540 Crossways Boulevard, Greenbrier East, Chesapeake, Virginia, United States of America, Chesapeake, Chesapeake City County, US
Price range: $75–$118 per night
Rating: 7.68

What guests think

Reviews for Extended Stay America Suites - Chesapeake - Crossways Blvd are mixed, with many guests citing cleanliness problems like smoke and marijuana odors, trash in common areas, stained linens, and roaches, while a minority reported clean rooms.

Rooms are dated and often have maintenance issues and thin walls, leading to highway and neighbor noise. Service feedback is split between very friendly, accommodating staff and reports of rude interactions, slow or problematic check-in, and reservations not honored. Facilities feel limited, with no elevator and no ice machines, and kitchens typically requiring requested cookware; several reviews also noted missing microwaves and occasional renovation noise. The location is convenient to shopping, but some guests felt unsafe around the property; expect a budget stay with inconsistent standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: multiple reviews note no elevator and no ice machines. Kitchens often require requesting cookware, and several guests reported missing microwaves; some mentioned renovation noise.

Related guest reviews

6

LISA

Nov 19, 2023

·

Stayed 2 nights

Nice hotel. Ice machine would have been a great addition.

2

Michael

Sep 3, 2025

·

Stayed 3 nights

1. No chair for desk, front office told us they have none. 2. Not clean 3. Damaged walls, doors 4. No fan in bathroom for showers 5. Key card for entrance has trouble working 6. Bed is awful; sleeping bag would have been preferred 7. Kitchenette with no dishware ... must ask for it Hey, how about a refund hotels.com???

8

Victor

Apr 16, 2025

·

Stayed 1 night

Nice place to stay but no ice machines.

4

Karen E

Jul 31, 2025

·

Stayed 1 night

check was fine and was helpful , no elevators though which is crazy for a hotel with so many levels , trash piled up under stairs . no utensils or pans for an extended stay hotel but yet the sign in room says there is . no microwave

2

Abigail

Feb 13, 2025

·

Stayed 1 night

They don’t have any elevators

6

Marvin

Dec 31, 2024

·

Stayed 3 nights

My stay would have been sub par had it not been for the amazing front desk seevice. She made trip that much more comfortable with her professionalism and her attention to her customers. The hotel was undergoing renovation and the noise was bothersome but the manager made up for it in kindness.

4

Rowland

Apr 18, 2023

·

Stayed 1 night

Stove top but no cook ware, flat ware or a microwave. This is supposed to be extended stay but no means of doing so.

4

becky

Mar 6, 2025

·

Stayed 1 night

didnt have an elevater. cant do alot of stairs (disabled vet) and asked for first floor but was told there weren't any. the stairs still hadn't been salted when it snowed/iced up. someone's dog had crapped all over parking lot and i almost stepped in it next to my van. it was loud due to ppl walking around and being aholes. it was late like 9pm during week.

10

Jennifer

Jun 15, 2025

·

Stayed 2 nights

We enjoyed our time there and the space. Didn’t know that we had to request pans to cook in and had to buy disposable dishes and utensils but still enjoyed our stay and will be back.

4

David

Sep 25, 2024

·

Stayed 2 nights

Assigned an “Accessible” room on 3rd floor in a building with no elevator.

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Cleanliness

Cleanliness is a recurring concern, with many reports of smoke or marijuana odors, trash in common areas, stained linens, and roaches. A few guests noted clean rooms.

Related guest reviews

4

Lisa

Aug 29, 2024

·

Stayed 1 night

Roaches- 1 dead, 1 alive =2 too many in the hotel room. Also bed cover had dirt all over and next room sounded like heavy construction was taking place until 10pm. Someone next door was smoking too, so that wafted under the front door that didn't seal all the way-real problem if you are lergic to smoke like I am.

2

Ramona

Aug 2, 2025

·

Stayed 1 night

Whole room was really dirty washcloth was use by other customers left stuff in refrigerator and the refrigerator was really really dirty somebody use soap in the bathroom I would never go back again or refer anyone

2

Toby

Jul 5, 2025

·

Stayed 5 nights

Dirty, outdated room,trash everywhere outside, room stunk, had to look at 3 rooms before I got 1 I would even sleep in, and then still had to leave early and go to another hotel because I woke up and killed 4 roaches between 1 a.m. and 4 a.m. while packing up to leave and booking a new hotel room with 2 days left to stay. I couldn't do it! Horrible experience, staff was amazing, but other than that, it was literal TRASH

2

Devin

Dec 19, 2022

·

Stayed 19,344 nights

Filthy and it smelled horrible stains on sheets seating etc

2

Gabriela

Jul 22, 2025

·

Stayed 1 night

Bedsheets were not clean. Staff at checkout were apologetic over the matter.

6

Jayson

Sep 27, 2025

·

Stayed 1 night

The smell of urine in the stairwell is unbearable

4

Clarinda

Jul 28, 2025

·

Stayed 1 night

The lobby smells bad. The facility, inside and outside, smells. Our key card didn’t work the first time so I had to walk back to the Lobby. The room has cockroach, I even killed one. Toilet flush is not working, luckily my husband knew a little bit of plumbing, he opened the tank lid and press the flapper then the tank is filling up with water. Sink faucet water pressure is weak. Lights are dusty. I was afraid to put any of our stuff on the floor. So I set the luggage on the table. Appliances are old and moldy. My husband was afraid of bedbugs. My son started itching. The only thing we liked was the Avenger movies on FX.

4

Teresa

Jun 27, 2025

·

Stayed 1 night

I could smell marijuana when I walked in the building to the front desk. There was trash on the floor. The man behind the desk was friendly enough and check-in was fine. I was in room 100. There was a beer can and pizza box in the grass beside the entrance to my room as well asa dog collar and trash in front of my door. The room itself needed updating. . The chest of drawers was chipped and old. There was a table, but not one chair for it,The fire handle had layers of dust on it., there was a lid to a cup under my bed, mold on the shower curtain, and bare minimum towels, soap, and shampoo. The bed and sheets seemed to be clean, but the blanket on the bed was very thin. I would expect a hotel like this if I paid 50 dollars a night, but for nearly $200, a night, this hotel was a huge disappointment.

4

Brian

May 10, 2025

·

Stayed 1 night

Not a smoke free room. Obviously someone smoked in here. Stains on the comforter.

4

Angela

Jul 3, 2024

·

Stayed 3 nights

Trash was piled under stairwells…horrible smell

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Rooms

Rooms are dated and worn, with maintenance issues such as broken fixtures and uncomfortable beds, plus thin walls and notable highway or neighbor noise.

Related guest reviews

4

Austin

Jul 27, 2025

·

Stayed 2 nights

The bed was very uncomfortable and the room was kind of run down. The dog on the other side of the wall barked all night and I believe it may have belonged to one of the hotel staff that I saw enter the room to tend to the dog. Asked front desk for a fork and knife and he said they don't really have silverware or plastic utensils. The woman at the front desk was nice, but that might also be because she was asking us to leave them good reviews. I wouldn't return.

6

Michael

Jul 25, 2025

·

Stayed 2 nights

Carpet in room was full of stains. Kitchenette had extremely old cabinetry and could use a facelift. Bed and bath linens were very clean. Walls in room had repairs to the drywall that were not painted. Furniture was a little beat up.

6

Heather

Jul 27, 2025

·

Stayed 2 nights

The bed was not super comfortable and there was a lot of road noise from the highway. We found 2 bugs in our room. Fortunately neither one were of the bed bug variety. The room was definitely very outdated. Probably will not stay here again.

2

Mike C.

Jan 31, 2025

·

Stayed 1 night

Toilet didn't work and there was vomit in bathtub

4

Arielle

Apr 23, 2025

·

Stayed 1 night

Typical, nothing special. Bathroom door lock was broken so couldn’t lock it.

4

Michael

Aug 5, 2025

·

Stayed 2 nights

The room was outdated. The furniture was all poorly made bed, poor Internet service, and the overall cleanness of the room was poor.

10

Sandy

Aug 10, 2025

·

Stayed 2 nights

Bathroom ceiling was hanging over tub.

4

Christine

Jul 28, 2024

·

Stayed 1 night

Broken furniture, loud street noise. Furniture too big for room. AC too close to bed. Rude check in employee.

2

Ronald

Aug 10, 2025

·

Stayed 1 night

There is no sound proofing whatsoever! All we heard were cars/trucks on the highway all night. They leave that little detail off the booking website. We didn’t get any sleep at all. When we tried to leave at 0130 am, No one was in the lobby to accept our keys and check us out. There wasn’t a key box return so that we can go home. Needless to say, we were stuck here and couldn’t go back home. I will NEVER book here again!!!

6

Ahalayah

Jan 14, 2025

·

Stayed 1 night

Floors were sticky Shower was not washed properly there was strands of hair on the shower walls No way that bed was a queen definitely was a full size bed. Outlets were bad and need to be replaced could not plug up any electronics to charge

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Service

Service is mixed: many praise friendly, helpful staff, while others report rude interactions, slow or problematic check-in, and reservations not honored.

Related guest reviews

10

Patrice

Jun 12, 2025

·

Stayed 1 night

New to the area for work. They have been amazing. Latoya is super helpful, Jessica is accommodating. And they both were compassionate to an emergency situation. Can't think of the name but young tall guy with locs is helpful and friendly and knows a lot about the area...

6

LISA

Mar 16, 2025

·

Stayed 1 night

Check in was at best ok. Clerk was less than friendly and seemed extremely bothered by our arriving early. Actually combative. When we returned later to get the keys, evening clerk was very welcoming and accommodating!!! Tv was worst ever as we didn't have a remote (nice evening clerk brought one to us). The other guests seemed like it was their apts and been living there full time.

2

Boris

Aug 22, 2024

·

Stayed 2 nights

Terrible customer service at the front desk

10

Brittney

Sep 5, 2025

·

Stayed 1 night

Amazing place to stay. Staff is extremely nice and helpful. Manager was amazing!

10

Michael

Nov 30, 2023

·

Stayed 1 night

Customer service was excellent.

2

Halisha

Mar 8, 2025

·

HORRIBLE PLACE TO STAY….i was traveling from Florida to there had a paid reservation already book and when I got there they said they seen no reservations , I showed them my reservation confirmation information and they said they have no more room being very rude and would no refund me for my room after giving the room to someone else .. this place is horrible never refunded for the room, I had to purchase a room at another Hotel

10

Amanda

Apr 27, 2025

·

Stayed 2 nights

The room was clean, the staff friendly and helpful

2

Mark

Feb 23, 2025

·

Stayed 1 night

The check in was horrible. The very unfriendly staff member didn’t even properly greet me. Once he came from the back he took my information gave me a key and told me where the room was. After climbing three flights of stairs we came to find out my key didn’t work. So I proceeded to walk down three flights of stairs again to have the receptionist at the front tell me the door must be frozen. He went to the back office and filled a coffee thermo with hot water while laughing. We then went up three flights again with my partner waiting in the cold to find out his master key opened it. Instead of saying I apologize I didn’t program it card right. He simply left without a word.

6

Gavin

Aug 4, 2025

·

Stayed 1 night

I bought two rooms for reservation, but they only found one reservation, so it took about 20 minutes before they finalized the second reservation. Then the rooms where suppose to have two queens beds in each room but there was only one bed available.

10

Adam

Mar 16, 2025

·

Stayed 2 nights

Went to check in and there was no rooms available! .. we had traveled for hours and I had children in the car! It was getting late and I had to frantically drive around to find and pay for another hotel.

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Location

Location is convenient to shopping and major roads, but several guests noted highway noise and occasional safety concerns on the grounds.

Related guest reviews

8

LASHAWNA

Mar 15, 2024

·

Stayed 1 night

Location

4

Jamie

Feb 7, 2025

·

Stayed 1 night

I flew all day and got in very late. The man working the front desk was Very nice/plesant. I already knew what I was getting into chosing this place over another, BUT, in my mind i was literally only going to be in there 5-6 hrs so I just needed to sleep. When I arrived, I barely got out of my car, and someone walked up asking for a "Light", and not even to the door, someone asking "can I get a cig?"...I dont smoke... the lighting could be better, I arrived to my room and opened the door and it was straight up STRONG STALE CIGERETTES...It was awful, to the point I even woke up through the night because the smell was so bad (Non-smoking room)...I could have gone and changed rooms, but i was exhausted from all day travel. Road noise was brutal, someone knocked on our door in the middle of the night....MY fault for picking this place, i am not bougie, but next time, ill splurge $20 for something a lil nicer in that same area.

6

Heather

Jul 27, 2025

·

Stayed 2 nights

The bed was not super comfortable and there was a lot of road noise from the highway. We found 2 bugs in our room. Fortunately neither one were of the bed bug variety. The room was definitely very outdated. Probably will not stay here again.

8

LYNN

May 20, 2024

·

Stayed 5 nights

Hotel is in a great location. Only 2 snall dings are that the previous occupant smoked something, not cigarettes, and left an odor in the room and we saw one cockroach on the last day. Other than that, it was a great stay. Staff was very friendly and helpful.

6

Rena

Jun 30, 2025

·

Stayed 6 nights

Hotel was clean, stayed 6 mights. Stairwells and sidewalks outside need to be cleaned terribly. When I arrived the police and forensics truck were there, didn’t make me feel safe. Air conditioning worked well though and bed was good. Lots of people doing drugs all around, especially weed.

10

Nora

Apr 15, 2025

·

Stayed 1 night

Property is clean throughout and the location is central

6

ALI

Jul 23, 2025

·

Stayed 7 nights

Property was close to shopping and entertainment.

6

Robert

Jun 9, 2025

·

Stayed 3 nights

Lots of people smoking weed outside, very loud.

2

Ronald

Aug 10, 2025

·

Stayed 1 night

There is no sound proofing whatsoever! All we heard were cars/trucks on the highway all night. They leave that little detail off the booking website. We didn’t get any sleep at all. When we tried to leave at 0130 am, No one was in the lobby to accept our keys and check us out. There wasn’t a key box return so that we can go home. Needless to say, we were stuck here and couldn’t go back home. I will NEVER book here again!!!

10

William

Aug 13, 2024

·

Stayed 7 nights

Excellent service and convenient location.

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Dining

Breakfast is very minimal grab and go, with packaged items and poor coffee.

Related guest reviews

4

Drake

Mar 15, 2024

·

Stayed 5 nights

No smoking in rooms yet whole motel smells like an ashtray. Two nights had no hot water. Couldn't get any towels. Breakfast consisted of packaged muffins and oatmeal bars.

6

Catherine

Nov 28, 2023

·

Stayed 1 night

Outside noise and noise from other rooms was irritating but not bad enough to complain. The shower had hair in it. The hand soap was useless. The "complimentary" breakfast/options were underwhelming to say the least. packaged bars and muffins were terribly dry. The coffee was terrible. But for the price it served its purpose.

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Month	Average price
January	$73
February	$76
March	$85
April	$96
May	$108
June	$115
July	$120
August	$112
September	$84
October	$86
November	$75
December	$74

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $81	15 $75	16 $83	17 $75	18 $117	19 $109
20 $84	21 $89	22 $96	23 $96	24 $91	25 $116	26 $106
27 $84	28 $91	29 $90	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $100	3 $99
4 $84	5 $91	6 $93	7 $97	8 $92	9 $112	10 $118
11 $89	12 $89	13 $92	14 $96	15 $89	16 $101	17 $100
18 $87	19 $89	20 $98	21 $97	22 $91	23 $102	24 $109
25 $86	26 $88	27 $96	28 $97	29 $90	30 $95	31 $103

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible

Studio, 1 Queen Bed

Studio, 2 Double Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Chesapeake - Crossways Blvd

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