Name: TRU by Hilton Chesapeake, VA
Address: 1570 CROSSWAYS BLVD, Greenbrier East, Chesapeake, Virginia, United States of America, Chesapeake, Chesapeake City County, US
Price range: $100–$254 per night
Rating: 8.23

What guests think

Across reviews, TRU by Hilton Chesapeake, VA is praised for its clean, modern feel, convenient location near shopping and highways, and generally friendly staff, while recurring concerns note inconsistent housekeeping, occasional check-in delays, and some noise or maintenance issues.

Rooms are modern but on the small side with limited storage, and some lack in-room extras like microwaves or coffee makers. Breakfast quality ranges from good to basic, with repeated complaints about eggs and limited variety. Expect a practical stay with variable consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free on-site parking is convenient and the lobby has games like a pool table; exterior doors lock overnight for added security, which some appreciated and others found inconvenient.

Related guest reviews

8

Forrest

Feb 25, 2024

·

Stayed 4 nights

Comfortable and clean. Very strong smell of marijuana in elevators and hallway at various points during our 4 night stay. One night it smelled almost like someone was hot boxing our room. Otherwise room was clean and the lobby was fun with lots of activities for guests.

8

Gary

Dec 29, 2023

·

Stayed 6 nights

This Hotel has been open two months and still smells new. It has a pleasant IKEA-style botique atmosphere and is visually attractive. An annoying aspect to the design is the lack of closet space and drawers. There is a bar with hangers and open shelves to place clothing. I found the mattress too soft and the desk with a chair was right next to the AC. I had to cover the blower with a towel to work at the desk. Only a refrigerator, no microwave or coffee-maker, but coffee available 24/7 in lobby. Breakfast was ok in design, but scrambled eggs were stewing in water. There was little variety, and food was not really fresh. They could do much better. Location was quiet, lots of free parking, and conveniently located right next to Greenbrier Mall. Staff available 24/7 as well, and very friendly and responsive.

10

Lilli

Dec 17, 2024

·

Stayed 2 nights

The property was very clean and very quiet. I liked how the entrance to the building locked at 7:00 pm and between 7:00 pm to 7:00 am you had to have a key card to get in. That made me feel safe especially when there are kids involved.

8

Veronica

Mar 14, 2024

·

Stayed 2 nights

Property was clean and staff was pleasant! Lots of dining and shopping available in the area. Convenient parking, but also in a relatively walkable area.

10

Shante

Jan 19, 2024

·

Stayed 1 night

New property Staff was friendly Check in was quick and smoothly Safe neighborhood after dark

10

Angela

Apr 16, 2025

·

Stayed 1 night

My kids love the pool table and breakfast.

10

Julie

Feb 20, 2024

·

Stayed 1 night

New property. Still getting the finishing touches put on.

10

Carol

Oct 7, 2025

·

Stayed 4 nights

Everything was quiet, parking was safe, I do have handicap parking so I was in the front.

10

Benita

Apr 11, 2024

·

Stayed 1 night

Really nice, trendy, colorful, fun-feeling hotel. Enjoyed my one night… will book Tru again

6

Victoria

Oct 1, 2025

·

Stayed 8 nights

The staff were okay but not very friendly. There are no laundry facilities which is very inconvenient for guests. The doors are locked from 7pm-7am which is inconvenient if you want to have food delivered. The worst part was the cleanliness of the room. They didn’t clean under the bed at all and there was A LOT of hair and dirt. There was hair and dust on the furniture as well. No extra towels are provided so each guest only has one set. The facility is pet friendly which is great but with the lack of cleanliness it made me feel uncomfortable having my pet there. Overall, the stay was okay but they could certainly improve these areas to make it more convenient and comfortable for guests.

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Cleanliness

Many guests found the hotel and rooms very clean, but there are repeated reports of missed housekeeping—hair in showers, stained linens, dirty floors, and rooms not ready or not cleaned at check-in.

Related guest reviews

4

Caroline

May 19, 2025

·

Stayed 1 night

Dirty room- dirt and spill stains on floor- hair and fingernail clippings on bathroom floor. Trashcan had not been emptied and no towels. The front desk ladies were very apologetic and tried to be helpful. No other rooms available and it was late when we checked in or we would have searched elsewhere for a room. Called Hotels.com for help and only received a small refund and not in real money. The hotel supervisor said she couldn’t help since we booked 3rd party- just some Hilton Rewards points. All in all a waste of money. Booked here because they had the highest rating.

8

Adam

Jul 21, 2025

·

Stayed 1 night

Overall, a good place to stay. The floors needed sweeping; they were not clean. Asides from that, all good.

6

Karl

May 18, 2025

·

Stayed 2 nights

The room was clean. The pillows were flat. There was a blood stain on the top sheet and fitted sheet. The staff seemed less than thrilled to answer questions. TThe AC couldn't keep up, and it was damp in the room. The icing on the cake, was that we were charged a 200.00 fee for possible damages to the room. We had no children, no pets. This was not disclosed when the reservations were made. The ic

10

Katherine

Oct 20, 2025

·

Stayed 1 night

The shower had hair in it and looked like it was not cleaned. Their was pink mildew in the shower as well. They can do better at cleaning, this is Hilton. People stay for the name and reputation.

6

Sandi

Jun 7, 2024

·

Stayed 2 nights

Technical issues checking in front desk wanted to charge me again and they actualy did but was quick to refund me as soon as they found that i was prepaid 1 st room they sent me to wasnt clean so back down to front desk while they went and personally found a room that was clean to put us in

8

Carolina

Jul 8, 2025

·

Stayed 1 night

Room was great! Although are bathroom wasn’t fully clean when given the room. Some staff were slightly unwelcoming. Breakfast was pretty good!

4

Gloria

Jun 8, 2025

·

Stayed 1 night

The bathroom ceiling looked like it was going to fall down in an area clearly impacted by a water leak. There was a stain found on the sheets the next morning. Had we noticed it the night before we would have asked to be moved. The blinds in the room didn’t work so we had to leave them closed and the room was not well lit.

10

oluwakemi

Jul 4, 2025

·

Stayed 2 nights

The property was clean and I love the personal welcome on TV. The bedsheets in room 203 appears not changed because I saw that the sheet was not fresh and observed dirt on the bed sheet. Otherwise I was satisfied with my stay.

2

Ervin

Jun 7, 2025

·

Stayed 3 nights

Stayed 4days room not cleaned once each time staff made excuses had to get my own clean towels trash in room the entire stay. Addressed with front desk to still not being done. Never experienced this at any of my stays. Awful waste of my vacation!!!

6

Victoria

Oct 1, 2025

·

Stayed 8 nights

The staff were okay but not very friendly. There are no laundry facilities which is very inconvenient for guests. The doors are locked from 7pm-7am which is inconvenient if you want to have food delivered. The worst part was the cleanliness of the room. They didn’t clean under the bed at all and there was A LOT of hair and dirt. There was hair and dust on the furniture as well. No extra towels are provided so each guest only has one set. The facility is pet friendly which is great but with the lack of cleanliness it made me feel uncomfortable having my pet there. Overall, the stay was okay but they could certainly improve these areas to make it more convenient and comfortable for guests.

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AI-generated summary based on recent guest reviews

Rooms

Modern, minimalist rooms with comfortable beds but smaller footprints and limited storage (often no dresser or closet). Several guests noted missing in-room amenities like microwaves or coffee makers and occasional maintenance or noise issues.

Related guest reviews

8

William

Feb 5, 2024

·

Stayed 1 night

Refrigerator Diddy work

6

Pamela

Jun 3, 2025

·

Stayed 2 nights

The rooms are very small. The smallest I have seen in a Hotel. They don't clean your room everyday. We had to ask for fresh towels. No coffeepot in the room. It doesn't have a closet just a bar to hang clothes on. For the money we paid for the room not worth it.

10

Kylie

Jun 4, 2025

·

Stayed 3 nights

Breakfast was better than expected, front desk was helpful and personable. Room was great, the only downside is that there isn’t closet space, but if you’re not staying long that isn’t an issue. Overall, I’d be back!

6

Jamila

Nov 24, 2024

·

Stayed 2 nights

3 Star hotel that doesn’t have a microwave in the room which was an inconvenience. We literally had to go downstairs to use the microwave and they only had one microwave on the property.

4

Brianna

Sep 14, 2025

·

Stayed 1 night

More of a party hotel than family friendly. Would not recommend staying here if you have kids with you, as they will most likely be woken up many times due to loud music and people screaming out in the parking lot. Other than a sleepless night, the hotel itself was fine but the staff was not the friendliest.

4

Gloria

Jun 8, 2025

·

Stayed 1 night

The bathroom ceiling looked like it was going to fall down in an area clearly impacted by a water leak. There was a stain found on the sheets the next morning. Had we noticed it the night before we would have asked to be moved. The blinds in the room didn’t work so we had to leave them closed and the room was not well lit.

2

Donterius

Mar 11, 2025

·

Stayed 2 nights

The two nights I stayed there. There was a machine knocking every minute on the clock. There were younger people partying all night two nights straight. The second night I could not take it so I called the front desk at 3 am in the morning. All night doors slamming. Pot smoking, and loud music. Customer service was terrible. I arrived an hour late before check in and my room still wasn’t ready the front desk gave two other people the same style room they arrived after me. Once I opened my room for the Bottom of it was broke. Breakfast was trash. I hate leaving bad reviews worst hotel I’ve ever stayed at. Also on top of this they did not refund me my money due to the non refundable policy. You will be better off spending $80 staying at motel 6. Nobody cleaned my room. Restocked my towels. Terrible day experience overall.

6

Katrina

Nov 30, 2025

·

Stayed 2 nights

The room was fine. I was surprised about the broken chair in the room since the hotel is still relatively new. I was also surprised about the poor water pressure in the bathroom.

10

ashley

Aug 8, 2025

·

Stayed 2 nights

Convenient location and very nice facility. Only weird thing was there wasn’t a dresser in the room

10

Carole

Mar 6, 2024

·

Stayed 1 night

Clean, modern, updated bathroom was excellent Only drawback was no refrigerator or coffee maker in the room, but a great price

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Service

Many describe staff as friendly and helpful, with quick check-in and problem resolution. However, there are recurring complaints about rudeness or unprofessional behavior, check-in delays with rooms not ready, and inconsistent responsiveness.

Related guest reviews

2

Beverly

May 15, 2024

·

Stayed 2 nights

Room was not available until two hours late due to limited staffing. Staff that was there tried very hard but we were terribly inconvenienced. Also, adjacent room was noisy both nights disturbing our rest - partying first night then crying todler tge second. No soundproofing. Breakfast eggs were so wet they were inedible. Very disappointed in a Hilton property.

10

Lydia

Apr 1, 2024

·

Stayed 4 nights

The staff went above and beyond for our group! Also, when I had an issue with payment, they smoothly and swiftly corrected the mistake!

4

Omad

Jun 11, 2025

·

Stayed 1 night

Check in was at 3 and my room was not ready until 5. Front desk did not seem to have a care in the world.

10

Jenny

Mar 24, 2025

·

Stayed 4 nights

Staff were awesome!

10

Monica

Feb 18, 2024

·

Stayed 6 nights

Front desk staff was very friendly. Hotel is near mall/shopping center, so there were lots of food options around.

10

Latasha

Jul 8, 2025

·

Stayed 1 night

Check-in was quick and fast, friendly staff.

4

Brianna

Sep 14, 2025

·

Stayed 1 night

More of a party hotel than family friendly. Would not recommend staying here if you have kids with you, as they will most likely be woken up many times due to loud music and people screaming out in the parking lot. Other than a sleepless night, the hotel itself was fine but the staff was not the friendliest.

2

Sandra

Apr 6, 2025

·

Stayed 2 nights

Will never stay at another Tru if this one represents all. Management and front desk need to learn good customer service. Got to room - had no TV service - was told by front desk that she was not an electrician and after waiting for maintenance to come for 45 minutes was then told that they were off for the night so, we would have to go without a tv until the next day. We understand things happen, a simple apology would have gone a long way.

10

Tracy

Aug 1, 2025

·

Stayed 3 nights

We had a wonderful experience. The staff was helpful and friendly. The rooms were comfortable. We would definitely stay again.

2

Donterius

Mar 11, 2025

·

Stayed 2 nights

The two nights I stayed there. There was a machine knocking every minute on the clock. There were younger people partying all night two nights straight. The second night I could not take it so I called the front desk at 3 am in the morning. All night doors slamming. Pot smoking, and loud music. Customer service was terrible. I arrived an hour late before check in and my room still wasn’t ready the front desk gave two other people the same style room they arrived after me. Once I opened my room for the Bottom of it was broke. Breakfast was trash. I hate leaving bad reviews worst hotel I’ve ever stayed at. Also on top of this they did not refund me my money due to the non refundable policy. You will be better off spending $80 staying at motel 6. Nobody cleaned my room. Restocked my towels. Terrible day experience overall.

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Location

Praised as safe and convenient, with easy highway access and many restaurants and shops within walking distance; several also noted a generally quiet area.

Related guest reviews

10

Lisa

Jul 31, 2024

·

Stayed 1 night

Large bathroom, everything very clean and comfortable. Beds were comfortable. Closet to many places to eat.

8

Donna

May 22, 2025

·

Stayed 1 night

Clean and comfortable. Nice breakfast and great location to easily find a place for dinner. Close to the highway.

10

Kristina

Aug 16, 2025

·

Stayed 1 night

The hotel is beautiful and clean! There are lots of options for eating as well as shopping if you have some time to kill!

10

Eugene

Sep 19, 2025

·

Stayed 1 night

Easy on and off the highway

8

Gary

Jul 6, 2025

·

Stayed 3 nights

It was a nice hotel for the money. Never had breakfast in the morning we were too busy with family plans. Great location for what we were doing. Would stay there again.

10

Joshua

Dec 1, 2025

·

Stayed 2 nights

The hotel was clean, comfortable and located in a safe area.

10

Samuel

Sep 12, 2024

·

Stayed 3 nights

it was quite. shops were within walking distance

10

Amy

Jun 16, 2024

·

Stayed 1 night

Clean and modern. Lots of great food nearby!

10

Aspicia D

Oct 20, 2025

·

Stayed 1 night

Didn’t know there was an airport shuttle! Stay was good. Quiet & clean. Good a/c & shower. Loved the lemon bath wash! Plan to stay again at the end of our trip. Staff was friendly. Lots of shopping nearby! Delicious Mexican restaurant right next to hotel. Can walk across the parking lot to it. Los Burritos! Scrumptious!!

10

Mary

Jul 6, 2024

·

Stayed 1 night

The staff was exceptional at the desk. The location is great for traveling to the NC beaches. Dining was within walking distance. This being a holiday weekend could have impacted the hallway being unswept, but other areas were well maintained. Great value.

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Dining

Breakfast feedback is mixed: many enjoyed it and the variety, while others found it basic or inconsistent, especially the eggs.

Related guest reviews

10

Aurora

Apr 16, 2024

·

Stayed 2 nights

This is a new hotel with a laid back vibe. Our room was nice and clean but on the smaller side (I admit I forgot to check the square footage) and the TV was large, comparatively. Close to restaurants and shopping and free self parking. My only small complaints are 2 of the employees were less than friendly and the breakfast was less robust that the pictures on the website depict (the only hot items were breakfast meat, eggs, oatmeal-which was very overcooked, and pancakes from a fun diy machine) leaving much to be desired. Overall, I would definitely stay here again.

2

Beverly

May 15, 2024

·

Stayed 2 nights

Room was not available until two hours late due to limited staffing. Staff that was there tried very hard but we were terribly inconvenienced. Also, adjacent room was noisy both nights disturbing our rest - partying first night then crying todler tge second. No soundproofing. Breakfast eggs were so wet they were inedible. Very disappointed in a Hilton property.

10

Sergio

Aug 30, 2025

·

Stayed 1 night

This hotel was perfect. Really nice, staff was great, breakfast was good and the room exceptional.

8

Lynn

Sep 1, 2025

·

Stayed 1 night

I would prefer having coffee in the room, but it was clean and safe. The breakfast was pretty basic, but not bad.

8

Pamela

Mar 3, 2024

·

Stayed 3 nights

This is a nice, new , clean hotel!! My only complaint is no overhang at the entrance! It was raining when we were unloading our car and we got SOAKED!! This needs to be fixed! The breakfast was just ok. Nice selection, but the eggs were terrible!! This is not a deal breaker. I would stay here again!!

10

Michael

Jul 26, 2025

·

Stayed 1 night

Very clean and well maintained place to stay. Our rooms were spacious and clean. It was a bonus that we received complimentary bottles of water. Breakfast was very good, plenty of options. I would definitely stay here again.

10

Teresa

Dec 26, 2024

·

Stayed 1 night

Breakfast was not so good. The lobby was colorful and cute!

4

Esra

May 24, 2025

·

Stayed 1 night

Breakfast was disappointed. Me and my family are vegetarian and we couldn’t eat most of them. Even scrambled eggs are with ham.. you should definitely add more things for vegan/veget

10

Natascha

Jul 30, 2025

·

Stayed 2 nights

Beautiful Hotel! Perfect for sleeping while visiting family! The breakfast buffet was good! Everyone was friendly and helpful during my stay!

10

Nancy

May 5, 2025

·

Stayed 2 nights

Nice room, comfortable bed. Breakfast bar was great as well as the coffee. Would stay again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$97
February	$94
March	$122
April	$124
May	$154
June	$184
July	$189
August	$150
September	$123
October	$130
November	$113
December	$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $184	15	16 $165	17 $141	18 $179	19 $174
20 $100	21 $134	22 $151	23 $140	24 $119	25 $196	26 $207
27 $122	28 $119	29 $109	30 $109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $125	3 $125
4 $105	5 $106	6 $136	7 $137	8 $183	9 $254	10
11 $109	12 $104	13 $107	14 $109	15 $111	16 $156	17 $127
18 $103	19 $104	20 $105	21 $138	22 $106	23 $142	24
25 $101	26 $103	27 $106	28 $106	29 $105	30 $120	31 $119

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about TRU by Hilton Chesapeake, VA

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Prices for upcoming dates