Candlewood Suites Chesapeake-Suffolk by IHG

Handicap room with roll in shower was perfect Full size fridge with microwave and two burners was perfect Free washer and dryer was perfect Excellent treadmill and free weights were perfect Friendly accommodating front desk staff were perfect I would stay there again

This is my second time staying here. I really enjoy the full size fridge, the accommodations for all the rooms, the gym and etc. This is a great location for me each time I come here.

The location was convenient for the purpose of my stay. The facility lobby was a bit dreary and uninviting. The room was clean and the size and kitchenette amenity was a plus. I suggested pest control be mandatory for the occupants that appeared to reside there to manage living habits that potentially affect rooms with guest with shorter stays. Staff was receptive to my suggestions and I hope they follow up to avoid a relatively good stay to a poor review due to pest sitings.

I’ve stayed there before and I have to say that it’s very quiet and super clean. You can smell the freshness in the hallway. They’ve done some much needed upgrades since my last stay. The front desk people were very nice and courteous. That will be my return to hotel for all future stays. Now if they can get a pool.

Very clean very affordable. Extended stay options.

Really enjoyed my stay the facilities were awesome esp the washer/dryer being free.

I don't plan on staying here again. I hadn't played on staying this time. The last time I stayed was 2 years ago and it just wasn't up to my standards of quality. Then I saw the favorable reviews and thought I would give it another go. I think it would have been an ok stay except I didn't have hot water for the tub so I was not able to shower my two nights there. The water in the sink was hot. I reported the issue and it did not get repaired. So no, I would not be willing to go through that experience again. Also, too many people hang outside for my taste. 3 guys had grabbed some chairs and were sitting under a tree playing Mexican music out of a portable speaker.

Place looks like they’re trying to make it better, but they ran out of money midway. Room was dirty, seem like they just patched it up but didn’t compete it. Wouldn’t bring my family, or return as a romantic get away.

Just another generic hotel off the freeway. It was fine. Kitchen range did not work to heat a pot of water. When someone walked down the hall the floor in our room vibrated.

Staff was great and property was well maintained.

I had to change rooms 3 times due filthy conditions - dog feces on the floor

We had the best stay here. Our room was very clean and staff were extremely friendly. Highly recommended.

There were roaches in my room

Cracker barrel, 7 Eleven, Burger King, and other shopping and restaurants close. The hallways did not smell fresh, and the rooms was not very clean for instance shower, floors, and stain on the ceiling. The bed was comfy, and it was quiet. The lady at the front desk was very nice.

The staff was nice but the room was not. There was an overwhelming musty smell because the carpet was wet in front of the air conditioner and there was a cockroach on the wall. Bed was clean and comfy.

Was gross and dirty

Woke up in the middle of the night, turned on a light, was German cockroachs, my dog was chewing on something, went to look it was some Marijuana the house keeping must have missed in their clean, the room was just damp and smelled of mold

First room we checked into, the bathroom was soaking wet, dripping from the ceiling and had a wierd wet brown spot on the floor. Changed rooms, that bathroom smelled moldy, drain in tub was clogged with hair, main overhead light in room was flickering and unusable. Was offered a 25% discount from general manager after it took me several phone calls trying to get ahold of her and then never even got to speak to her about the issues.

I don't normally write bad reviews, but my experience at this candlewood suites location was so bad, I'd be remiss if I didn't. When I initially checked into my hotel room, the bedding was not changed from the previous people that stayed. There were dark brown stain lines on the pillows and sheets. We had to get someone to change the bedding. However, the staff failed to change the stained pillowcases. They proceeded to insist that they had in fact changed them, despite what we could clearly see with our eyes. Further, the room had a mildew smell and was dusty. The air quality was so bad that it inhibited my ability to breathe. I suffer from asthma and my breathing declined significantly to the point where my throat began to close. At 4:20am I notified the front desk of the poor air quality and that staying at the hotel for the remainder of my reservation would jeopardize my health. I had to get another hotel. For days I have been calling this location to speak with the manager. Leaving messages with the front desk people. I have provided the front desk with a statement of my stay. The manager has failed to return my calls. For anyone that has any kind of breathing related health issue, do not stay at this hotel.

My stay with Candlewood Suites was very unpleasant. I was not able to relax or rest for the drive I had ahead. Even though I was able to checkin at 2pm instead of 4pm, they didn’t have the room I paid for nor did they offer a reduction in rate. When I entered my room, the air conditioner had been turned off completely which made it extremely humid in the room. The room also smelled very strongly of fish or seafood. Very nauseating. Because of how tired I was, I used the Lysol and Clorox wipes I always carry to mask the smell. Luckily for me I brought those because the cleanliness was terrible. I believe the only thing that was clean was the bedding and the even then top comforter smelled bad. The bathroom was absolutely disgusting and had urine all over the back of the toilet. There was trash under the reclining chair as well, so you could tell the room wasn’t throughly cleaned. On top of all of this, our neighbors beside us had children who screamed and yelled until around 1am. The neighbors above us thumped on the floor all night, waking me up every hour. You’re probably asking why I never complained? Well some folks aren’t confrontational… however I do feel it’s important to write this review and warn those who may consider staying here. I paid $210 for one night. At that price, the experience should have been much better.

I like the convenience just a minute from the highway, just minutes from shopping, walkable area, and a comfortable bed. I didn’t like that the drain in my bathroom sink was running very slow and filling up when water running, definitely time for some Drano action.

So when you pull up - it looks beautiful on the outside - but the rooms are so dated and need a refresh - we covered the reclining chair with a sheet so we could sit on it (comfortable by the way) because it looked gross - the walls had finger prints - the smoke detector was hanging off the wall - honestly if I hadn’t paid in advance I would have left - this is for sure a motel that people live in

Door hand to bathroom was broke look like they tried to glue it on before.

Beds are small and pillows are too small. All else is above average.

At check in we confirmed we were getting a 2 full bed suite. We got a 1 bed suite. When I called the front desk, she apologized but didn't have a 2 bed suite available. I ended up sleeping on the sofa. The noise from the fridge went on and off all night (and day).

We were booked this hotel for the suite with the bedroom as we were traveling with a 1 year old. We wanted to be able to put him in a separate room so he could go to bed before us. Unfortunately the room wasn't the cleanest and there were several little things about this room that were frustrating. The walls were extremely thin so while trying to put my baby down we could hear our family in the other room even though they were being quiet. The bedroom door didn't close all the way unless you slammed it, which I couldn't do after I finally got my baby down, so we had to leave it cracked which let light in the room. The closet in the bedroom did not close at all and had a hole in the door as of someone punched it. My baby got his fingers caught in the door while walking around since they wouldn't close all the way. It was nice to have the kitchen but the set up was strange with a pendant light hanging so far out you had to duck under it since it wasn't above the counter. The shower drain plug was not attached and went all the way down unless you took it all the way out, and the shower still backed up with it out. There were just so many little things that weren't a huge deal individually but overall just created an annoying experience, especially with a 1 year old. Positives: the bed was pretty comfortable and it had a fridge, microwave and dishwasher which was nice because we brought food. I did not take any of this up with the hotel as we arrived at 11pm and left at 8am.

Microwave panel above door fell off.

This property is in dire need of updating. The large chair in my room was filthy and the desk chair was not great. There were no glasses in the room and nothing for making coffee.

Just another generic hotel off the freeway. It was fine. Kitchen range did not work to heat a pot of water. When someone walked down the hall the floor in our room vibrated.

Full sized fridge with an ice maker. Large bathtub, plenty of space to spread out.

My stay at the hotel was great but the only issue I have at the hotel is that they required a $100 deposit when booking which was fine. It’s been a few weeks after and I still haven’t received my deposit back. I would call to ask about when I would receive my deposit back and nobody would answer the phone.

We arrived early after a 6 hour drive and the staff was very accommodating when we asked if we could check in early. Though we had to wait a little while as the rooms were being cleaned, we felt they were very understanding and helpful.

Very kind and helpful staff.

I had a great experience beyond the rude, inconsiderate treatment from Melinda Wynn & Michelle ( I believe was her name). Everyone else was so nice & friendly ALWAYS eager to help & assist. Because of Melinda I will never stay here again or refer anyone. She’s extremely rude & talk to people any kind of way. I went back & fourth about leaving a review because I love to leave great ones but the experience with her & also Michelle I didn’t care for.

I was charged 2 times for my stay, and I have yet to be reimbursed for the over payment.

Staff was rude and gave room away before I arrived amd left my family without. Had to find another place to stay.

Arrival time wis 4pm. I arrived after 5 and was asked to pay and then told I had 30 mins before my room would be ready. I returned 30 mins later to be told it would be another 20 mins. 30 mins passed and I was told another 20 mins. Then the front desk associate came back and didn’t inform me of anything. I did not get my room until 6:30. The property was clean but the service was bad and didn’t communicate effectively. I would not recommend this hotel for anyone and I will not be returning.

The customer service was outstanding. All of them were competent, welcoming, and accommodating to my needs. They even loaned me an umbrella when it was raining, unlike other hotels in which I have stayed.

Staff was so sweet and helpful

Toilet didn't flush they said no one could help till morning...hello, we will be checking out in the morning... Hotel was dated for the amount of money we spent. Door to our room didn't open properly. DON'T STAY HERE. TRY SOMEWHERE ELSE.

I like the convenience just a minute from the highway, just minutes from shopping, walkable area, and a comfortable bed. I didn’t like that the drain in my bathroom sink was running very slow and filling up when water running, definitely time for some Drano action.

Staff was amazing. Room was great and area was beautiful.

lovely place lovely people.

Convenient close to the freeway, many restaurants, and even a shopping center.

Very friend staff. I thought the location was very convenient. I like how 7 Eleven and Burger King is close by.

location

The property had easy access to get to places.

Cracker barrel, 7 Eleven, Burger King, and other shopping and restaurants close. The hallways did not smell fresh, and the rooms was not very clean for instance shower, floors, and stain on the ceiling. The bed was comfy, and it was quiet. The lady at the front desk was very nice.

Room was large and enjoyed having a kitchenette. Every thing was nice and clean lotsof eating places close by .

Just another generic hotel off the freeway. It was fine. Kitchen range did not work to heat a pot of water. When someone walked down the hall the floor in our room vibrated.

Reserved a room with 2 beds. Upon arrival to our room, there was only 1 bed. We are 2, 60 year old men who were traveling together. We needed 2 beds. Went back to check in and was given key cards for another room. Key cards didn’t work. Back down to check in to get new keys. It wasn’t a good start. On the morning of my 2nd night, I was informed that housekeeping only comes in every 7 days. Back down to the front desk to get a bath towel. No breakfast was inconvenient and unusual in 2024. My daughter lives in this area and it’s a 7 hour drive for me. I will not be staying at this property again. It’s ok, but it’s just ok.

Convenient close to the freeway, many restaurants, and even a shopping center.

Very friend staff. I thought the location was very convenient. I like how 7 Eleven and Burger King is close by.

Cracker barrel, 7 Eleven, Burger King, and other shopping and restaurants close. The hallways did not smell fresh, and the rooms was not very clean for instance shower, floors, and stain on the ceiling. The bed was comfy, and it was quiet. The lady at the front desk was very nice.

Room was large and enjoyed having a kitchenette. Every thing was nice and clean lotsof eating places close by .