Atlantis at Waterpark Suites Toronto

When we arrived to check in at 3pm, the cleaning person was still in the apartment and asked us to leave and come back. During that time we tried to park our car in the garage. First, we were not able to access the parking video provided by the host. Then, we could not get the gates in the garage to go up so we could access the spot. We talked to security at the front desk and they told us we did not have the correct fob for the parking garage. We then went back to the apartment to look for the fob but it was not there. We reached out to Globalstay as well as the apartment owner. Globalstay wasn’t able to provide any assistance, and the owner did not respond to any phone calls or messages. Luckily the security personnel were able to let us into the garage and open the gates to get to our spot. The host never responded in the time that we were staying at the apartment. Definitely would not recommend this to anyone especially if you require parking (which is an additional $20).

This was one of the worst stays I ever had. The smell inside the apartment was horrible!!! I contacted the owner about 30x and they did not answer me. I went back and forth emailing them and they kept telling me they can’t do anything. Also, the check-in process is horrible and it does not answer the questions you have.

Place was nice. I happened to be traveling around fifa, so the prices were jacked up.

Room clean check in was dreadful. Don’t send links when they’re supposed to, terrible communication

I was very disappointed in this booking. The check in process was very tough. I wasn't able to get in touch with someone until after 1.5 hours. I called multiple times and no one ever answered. Also the shower curtain kept falling. ALSO POOL IS NOT AVAILABLE TO GUESTS! Over all very over priced and poor communication.